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Any type of unauthorised tampering or replace-
ment of non original components of the heat stove
may be dangerous for the safety of the operator
and releases the manufacturer from any civil and
penal liability.
Exclusively use original spare parts.
When the heat stove has operated for
1300 hours the bottom display will read
“SERV”, contact the Authorised Service
Centre for cleaning and routine maintenance.
Please follow the following cleaning
operations carefully.
Failure to perform them can cause
problems to arise in stove operation.
Heat stove maintenance and cleaning
Faults and solutions
In regular combustion the flame must have an elongated shape, compact, look "lively" and tips tend
to be vertical or leaning towards the back of the burn pot. The flame must look as if it was pulled up.
FAULT
POSSIBLE CAUSES
SOLUTIONS
The flame thickens at
the base with a slight
appearance and the tip
is not pointing up
1. Poor adjustment which leads to:
• excessive pellet load.
• low fan speed
2. The flue has obstructions or
there is pressure hindering regular
flue gas exhaust
1. Readjust the stove
2. Clean the flue and check the pressure switch that
measures correct flue vacuum
Flame thickened and
oversized, orange-
yellow in colour with
dark tips
1. Incorrect combustion
2. Flame lacks oxygen
1. Readjust the stove
2. Ensure the aeration duct to the burn pot is not
obstructed.
3. Contact the Authorised Service Centre
Check proper combustion by assessing the shape and colour of the flame
All repairs must be exclusively carried out by a skilled technician with stove off and power
plug disconnected. It is forbidden to make any unauthorised modification to the appliance
and to replace components with other non original ones. Operations marked in bold must
be exclusively carried out by skilled personnel.
Replacing a worn component before it breaks
aids in preventing injury due to accidents caused
by sudden breakdown of components.
