Rev 031109
38
Problem Solving
If application’s monitor display shows sensors as an orange dot with an “X” AND Digi
Discovery can detect the sensors;
Stop and restart the II service by going to the Windows Start Menu (Press Window Pane Key on
keyboard) then selecting
stop IIS
. A command window will flash on the display. You may see
Internet Explorer error messages but ignore them; they will be continuous until this next step.
In the Windows Start Menu select
start IIS
. A command window will flash on the display.
Answer OK to any Internet Explorer error messages that you received. Icons should return to
appropriate colors but sensors may take up to 3 minutes to start responding.
If the database becomes corrupt, you can reinstall the program. Please note that all
records, map and sensor configurations will be deleted. A new install should only be done
when all other attempts to repair the database fail.
Update application by going to the Windows Start Menu (Press Window Pane Key on keyboard)
then selecting
update script
. A command window will be displayed. Select option 3 for full
installation. When it finishes scrolling, select option 2 to exit.
