Nothing is happening with my
CapTel
phone.
No power, no lights, no dial tone.
The power supply may have been disrupted. Reset your
CapTel
telephone by unplugging the power adapter from the wall. Wait
for one minute, then plug the AC adapter back in. Make sure that
the power is not controlled by a light switch. If the problem
persists, please contact
CapTel
Customer Service for help.
Calling with Your
CapTel
How should I introduce
CapTel
to the people I call?
When using
CapTel
, you can choose to tell the other person you
are using captioning technology, or you can conduct your call
without announcing
CapTel
at all. It’s your choice!
You may choose to explain,“I am using a Captioned Telephone
for this call. This allows me to both hear you and read captions
of what you are saying. You may experience a slight delay
before I respond while I read the captions, OK?”
The flow of a
CapTel
call
CapTel
calls are intended to be natural, back-and-forth
conversations. You and the other person may interrupt each
other. If you are able to understand what was said, you may
reply at any time without waiting for all of the captions to appear.
The captioning service continuously transcribes what the other
person says regardless of whether you are speaking or not.
What are the differences between
CapTel
and
traditional relay?
If you are familiar with relay, you will notice differences
between the captionist and a relay Communication Assistant
(CA). A traditional relay CA may speak during a call in order to
ask for spelling, clarification, or to ask the caller to “slow down.”
With
CapTel
, you have complete control and privacy over your
call. The
CapTel
captionist is never heard nor engaged by the
callers. As a
CapTel
user, you are empowered to ask the person
with whom you are speaking for clarification as needed.
HELPFUL TIPS
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