HELPFUL TIPS
I
31
HELPFUL TIPS
Problem Solving
My
CapTel
does not ring.
Check that the
switch is set to ON.
Too many phones and/or computer modems in your home may
exceed the “ringer equivalence number” (REN) of your
telephone service. Contact your telephone service provider to
verify that your service is adequate for your needs.
I want to make captioned calls at work, but I don’t hear a
dial tone when I pick up the handset.
If you need to dial a 9 or another number to get an outside line,
then you need to program the required number(s) before you
can make a captioned call (see
Is a Number Required to Dial
an Outside Line?
on page 19).
I brought my
CapTel
home from work and it doesn’t work.
Before you use your
CapTel
at home, make sure you erase the
dialing prefix you may have saved to get an outside line at the
office (see
Is a Number Required to Dial an Outside Line?
on page 19).
I dialed the phone number, but it looks like nothing is
happening.
• If you are in an office: do you need to dial an outside line
first? If so, make sure the menu is programmed correctly
(see
Is a Number Required to Dial an Outside Line?
on
page 19).
• If you are not in an office (or do not need an outside line):
check to make sure that nothing is programmed in the
menu for an outside line by pressing the menu button until
“Is a number required to dial an outside line?” is displayed.
Make sure that nothing is programmed in the menu option
(press the button next to “Yes” just to check). If a number
is listed, press the button next to the back arrow (
←)
to
RINGER