Ultratec, Inc.
450 Science Drive
Madison,WI 53711
(888) 269-7477 (Voice/
CapTel
)
(800) 482-2424 (TTY)
(608) 238-3008 (Fax)
[email protected] (Email)
www.captionedtelephone.com
IMPORTANT! Dialing 911 in an Emergency
To reach help as quickly as possible in an emergency, all
single line
CapTel
calls placed to 911 connect directly to
Emergency 911 Services. 911 calls are not routed through
the captioning service. This means:
• Emergency 911 calls are not captioned in the same
manner as regular
CapTel
calls.
• Emergency 911 calls are treated as VCO calls* during
which the 911 call-taker can hear everything you say,
and then types his/her response which appears on the
CapTel
display screen.
• You speak directly into the handset, as you would
with any other
CapTel
call. The 911 call-taker will hear
everything you say. You may not be able to hear the
call-taker, but he/she can type instructions to you, which
will appear on the
CapTel
display screen.
• Watch the
CapTel
display screen for information.
Please familiarize yourself with
Dialing 911 in an
Emergency
on page 28.
* VCO stands for “Voice Carry Over”, a service common in relay
in which callers speak for themselves and read typed responses.
Third edition
September 2005
First Printing
© 2005 Ultratec, Inc.
is a registered
trademark of Ultratec, Inc.
CapTel
is a trademark and
service mark of Ultratec, Inc.