26
I
ADVANCED CALLING
Calling a TTY User Via Traditional Relay
You can call TTY users with the
CapTel
by placing the call
through relay. There are two ways to do this:
Dialing the Relay Voice Number
CapTel
calls placed through your state’s toll-free relay number
are handled like any other captioned call. Simply:
1.
Make sure the red light above the
button is on. Then,
lift the
CapTel
handset and dial the toll-free relay number
for your state’s relay service, which is listed in the front of
your local telephone book.
2.
Watch for the relay CA to answer on the display.
3.
When the relay CA answers, tell him/her the phone number
of the TTY user you wish to call. The relay CA will place
the call for you.
4.
Everything the relay CA says will be captioned for you to read
on the
CapTel
display, including everything the TTY user types.
5.
Speak after given the go ahead (GA). The relay CA will
transcribe everything you say into text for the TTY user
to read.
Dialing 711
CapTel
calls placed through traditional relay by dialing 711 are
handled as VCO* calls. When you dial 711, your call does not go
through the
CapTel
Captioning Service. You will not receive
captions in the same way as with typical
CapTel
calls, and you
will not be able to hear the other party over the
CapTel
handset.
With VCO, you talk via the
CapTel
handset. The other party
types their responses, which appear on the
CapTel
display.
During a VCO call, only one person can speak at a time. You
must take turns with the person you are calling.
* VCO stands for “Voice Carry Over”, a service common in traditional
relay in which callers speak for themselves and read typed responses.
CAPTION