Ultrasonix SONIX Series, Service Manual

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6. Make sure Ports (COM & LPT) is not marked with a yellow and black exclamation mark.
7. If there is a yellow and black exclamation mark next to Ports (COM & LPT) , contact
Ultrasonix Technical Support.
14.10 SONIX DOES NOT BOOT, ERROR IS DISPLAYED ON THE SCREEN
If the SONIX does not boot and the following message is displayed on the LCD Display “ Windows
cannot boot up and a file is corrupt ” the system may prompt for a "Safe Mode" or normal boot.
If, after several attempts to boot in "Safe Mode", the SONIX restarts and simply goes back to the
same screen, the operating system may have been corrupted and a System Recovery will need to
be performed.
Please locate the System Recovery CD which came with the SONIX and contact Ultrasonix
Technical Support for further instructions .
Caution: Do not attempt a System Recovery without first consulting an Ultrasonix Technical
Support Representative.
14.11 SONIX FREEZES DURING USE
If, periodically, the SONIX freezes during use and there is no pattern to this behavior, it may be
necessary to test the RAM.
Please check the RAM chips using a RAM software tester to determine whether any are defective.
Replace the RAM in pairs.
Chapter 14: Troubleshooting SSM – 001, Revision F SONIX Service Manual
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