Ultra Electronics Ltd
Magicard Pronto User Manual
- 29 -
Table 3 - Printer Prints but with Image Quality Problems
Problem
Probable Cause
Solution
Mis-registration of colours.
1.
Card is slipping due to dirty Rollers.
1.
Clean all Rollers. (See page 22 of
this document).
(Ghosting on Photographs etc.)
Small areas of wrong colour.
1.
Dust and debris on surface of the
Card. (white ovals).
1.
Ensure Cards are kept clean, and
protected from dust & debris.
(Small areas where one or more
colour layers have been missed
from the image).
2.
Contaminated with oily deposits
(darker blotches).
2.
Replace Cards with clean ones and
do not handle print surface.
3.
Card surface uneven (White
patches).
3.
Replace Cards.
4.
In the Driver, reduce printhead
power setting, or determine which
end of Card is cutting the Film &
adjust image “Start” or “End”
position accordingly, in the Driver.
4.
Slight cutting of Dye-Film due to
Print Head density set too high
(Jagged scratches).
Dark or lighter vertical lines on
Card (always in the same place).
1.
Card striking something during the
print process.
1.
Check print path is clear.
2.
Card not running smoothly along the
platen runway.
2.
Contact Magicard Technical Support
for advice on clearing the Platen.
Vertical white line down one or
both ends of Card.
1.
Incorrect Driver setting.
1.
Ensure the Driver is not set to “White
Border”.
2.
Ensure page size 86.9mm x 54mm
with margins at zero (in Badging
Application).
2.
Image page size incorrect.
3.
Adjust settings in Driver.
3.
Incorrect image “Start” or “End”
position settings.
White line along length of all Cards
(always in the same place).
1.
Print Head has damaged heating
elements.
1.
Contact Magicard Technical Support
for advice on Print Head cleaning or
replacement.
Table 4 - Magnetic Encoding Problems
Problem
Probable Cause
Solution
Magnetic Encoding results
are inconsistent.
1.
Card slipping when moving over the
Magnetic Head.
1.
Clean all Rollers. (See page 22 of this
document).
2.
Incorrect Cards fitted HI-CO / LO-CO.
2.
Ensure the correct type of Magnetic Cards
are being used.
Cards do not encode.
1.
Card incorrectly oriented when fed into
Printer.
1.
Position card with the stripe underneath
and to the left when inserting into Printer.
2.
Driver selections are incorrect for
encoding.
2.
Check the Printer Driver settings are
correct.
3.
Incorrect or defective Cards.
3.
Ensure the correct type of Magnetic Cards
are being used.
