Ultra Electronics Ltd
Magicard Pronto User Manual
- 26 -
TROUBLESHOOTING
Table 1 - Printer Error Messages
Error Message
Probable Cause
Solution
Lid Open, please close to
continue.
Code = 01:00 to 01:15
The lid is open either during a print
job or when there is a print job
pending.
- Close the lid to continue
- Do not open the lid while the printer is
printing or if there is a print job being
sent to the printer.
Hand feed error, please
select and try again.
Code = 03:00 to 03:01
The printer has not detected a card
inserted in the front slot.
1. Ensure the card is being fed into slot
in the front when the multi-coloured
button flashes YELLOW.
2. Ensure card is inserted far enough into
the slot for printer's rollers to grab it.
3. Do not pre-stage a card in the printer
before printing.
Card Jam, please clear
printer mechanism.
Code = 06:00 to 06:27
The card has failed to move into the
correct position in the printer.
1. Open the lid and remove the card if
possible.
If not close the lid and see if the card
will eject.
2. Once removed make sure your cards
are within the printers recommended
specification.
3. Clean the printer rollers
No film detected please
load a new roll of film to
continue.
Code = 07:00
The printer detects an invalid RFID
film tag
1. Make sure you are using genuine
Magicard film.
2. Install a new roll of film.
Out of dye film, please load
a new roll of film to
continue.
Code = 08:00 to 08:12
While advancing the dye-film to the
correct starting position, the printer
does not see the film advance.
1. Make sure you are using genuine
Magicard film.
2. Check there is dye film installed, if not
- install a roll of film.
3. Check whether the dye film has been
completely expended, if so - install a
new roll.
4. Make sure your dye film gear is
meshing with the film teeth.
5. Make sure you have the correct power
supply plugged into the printer.
6. Try installing a new roll of ribbon.
Unsupported film, please
load different film to
continue.
Code = 09:00
The printer has validated the dye-film
but the configuration of colors is
unsupported.
1. Make sure you are using genuine
Magicard film.
2. This could be a new film type for the
printer so a firmware upgrade might
be needed. Download the latest
firmware from our website and install
it.
3. This could be genuine Magicard film,
but the incorrect type for your printer -
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