UFO GEMINI Series, User Manual

Page: 12 / 16

TROUBLESHOOTING
GEMINI USER GUIDE
12
PROCEDURES FOR ALL MODEL TYPES
Problem Possible Cause(s) Remedy
Unit is dead –
no light output
and LED power
indicator on
PSU is not
illuminated
Mains supply off Check supply & reinstate
Loose mains plugs Check plugs
Plug fuse blown (UK) Check fuse. If blown, replace
PSU failed Replace PSU
Unit is dead –
no light output
and LED power
indicator on
PSU is illumi-
nated, but LED
indicator on
Light source not
illuminated
PSU failed Replace PSU
Unit is dead –
no light output
but LED power
indicator is
illuminated
DMX dimming at minimum
(for DMX version only)
Adjust brightness on
controller (increase value up
from 0)
DMX fault on controller or
DMX cable
Remove DMX XLR plug from rear of light
source. Light source wil default to full
bright. Repair DMX controller
or cabling.
LED array failure Replace light source
Unit not
responding to
DMX
commands
Address incorrect
Check the address set on unit matches
the address set on the controller
DMX cable fault
Refer to manual diagram for correct
wiring termination. Carry out continuity
check.
Swap DMX cable for known
good cable
Note:
please complete relevant troubleshooting procedures before returning the unit to us for
further investigation.