Bluetooth does not work
1. Make sure the meter and your mobile device are within 10 Meters (32.8
feet) to each other.
2. Make sure the mobile device is ON and fully charged.
3. Restart the meter.
4. Reconnect your meter & mobile device.
5. Make sure that your mobile devices are installed with iOS 8.0 and
Android 5.0 or above.
6. On your mobile device, go to Bluetooth setting and make sure that
Bluetooth is available.
Other problems which may occur
Action
Trouble Shooting
A test strip has not been inserted into the
meter properly.
Review the instructions and re-insert a test strip correctly.
Defective test strip.
Replace with a new test strip.
A test strip remains in the test port for
more than 2 minutes before testing.
Review the instructions and re-insert a test strip correctly.
LCD display on the meter is blank
when trying to perform a test.
Please contact customer services for assistance.
The meter does not function after new
batteries are installed.
Remove batteries and wait for 1 minute. Reinstall
batteries to see if meter is working properly.
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