Protection of Burner
There are steps you must take to prevent cracking of the burner’s ceramic surface, which will
cause the burner to malfunction. Following are the most common causes of cracks and the
steps you must take to avoid them. (Damaged caused by failure to follow these steps is not
covered by your warranty.)
IMPACTS WITH HARD OBJECTS
– Never allow hard objects to strike the ceramic surface.
IMPAIRED VENTILLATION
– In order for the burner to function properly, hot air created by the
burner must have a way to escape. If the hot air is not allowed to escape, the burner may
become deprived of oxygen, causing it to backfire, especially if the burner output is set at HIGH.
If this occurs repeatedly, the ceramic may crack. (Never operate your grill with very little or no
open space at the cooking surface.)
WATER OR OTHER LIQUIDS
– When the burner is in operation, the intense heat is normally
sufficient to vaporize any dripping, marinades or sauces that contact the surface as a by-product
of grilling. This does not include water thrown into the grill to douse a flame. Cold liquid
contacting a hot surface in substantial amounts can cause the surface to break. Also, if the
ceramic or the interior of the burner becomes wet while not in use, later operation of the burner
can create steam, which may produce enough pressure to crack the ceramic. In addition
repeated soaking of the ceramic will cause it to swell and expand. This expansion will create
pressure on the ceramic and cause it to crack and crumble.
-Never use water to control flare-up while using the Infrared Sear Station.
-Never expose the burner to the risk of soaking by rainfall. Further do not attempt to
operate your Infrared Sear Station in the open air while it is raining. After you use the
Sear Station close the cover as soon as you turn the burners OFF so that, if it rains, the
burner will not be exposed to direct rainfall.
-Do not use any type of cleaning solution on the infrared burner.
-Do not try to scrub the infrared burner or use a wet sponge.
CUSTOMER SERVICE
Before calling for service …
Many operating problems are minor, and can be corrected without a technician. Refer to the
Operation and Cleaning & Maintenance sections before calling a service technician.
For additional assistance regarding the use and care of your Infrared Sear Station, please
contact:
Twin
Eagles
Services
13231
E.
166
th
Street
Cerritos, CA 90703
(562)
802-3488
E-mail:
Please have the model and serial number handy when calling for service
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