28
Troubleshooting Tips
29
Troubleshooting Tips
continued
Whistling
(“Feedback”)
Your TweakConnect has a best-in-class
feedback management system. However,
when your hand is near the device, you
may hear a whistling noise, which is called
“feedback.” This may be caused by amplified
sound bouncing off your hand back into the
instrument. The noise usually quits when
you take your hand away.
If the whistling doesn’t stop once you’ve
moved your hand away, ensure that the
amplifier case is positioned properly behind
the ear, and that the tip/dome is positioned
properly in the ear canal.
Try adjusting the volume. Tap the lower
portion of the rocker switch to decrease
volume.
Consider using one of the domes instead
of the sleeve tip. If feedback continues,
consider using one of the more closed
domes or change to an earhook with a
dome.
Your TweakConnect may need to be reset.
See page 33 (“How to Start Over”) for
instructions.
If the above fails to reduce feedback, call
TweakConnect Support at 1-888-815-3240.
Sound is
Distorted,
Unclear,
Intermittent or
has Static Noise
Replace the battery.
Make sure the tube and tip/dome are not
clogged. (Refer to page 23 for cleaning
instructions.)
Make sure the amplifier is clean and dry.
We recommend nightly use of a drying
appliance by Dry & Store to remove
moisture and prevent corrosion.
If you are near an electromagnetic field
(e.g. near a computer screen or fluorescent
lights), step away to see if the static clears.
Your TweakConnect may have a poor
battery contact or may not be set up
properly. Call TweakConnect Support at
1-888-815-3240.
