TSC TDM-20 User Manual Download Page 50 | Manualshive

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45

Missing printing on the left or right

side of label

* Wrong label size setup.

* Set the correct label size.

Gray line on the blank label

* The print head is dirty.
* The platen roller is dirty.

* Clean the print head.
* Clean the platen roller.

Irregular printing

* The printer is in Hex Dump mode.

* Turn off and on the printer to exit the dump mode.

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Summary of Contents for TDM-20

Page 1: ...RFTGTT5RT12 TDM 20 30 Moblie Barcode Printers User Manual Series Lists TDM 20 TDM 30 Direct Thermal...

Page 2: ...rom the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to chan...

Page 3: ...s 6 1 5 Media Specifications 7 2 Operation Overview 8 2 1 Unpacking and Inspection 8 2 2 Printer Overview 9 2 2 1 Front View 9 2 2 2 Interior View 10 2 2 3 Rear View 11 2 3 Operator Control 12 2 3 1 L...

Page 4: ...4 2 Install the Media spacer kit Optional 28 4 3 Install the IP54 rated environmental case with shoulder strap Optional 29 4 4 Install Shoulder strap kit Optional 30 4 5 Install Vehicle holder adapter...

Page 5: ...IV 5 6 Setting Post Print Action 43 6 TroubleShooting 44 7 Maintenance 46 8 Angency Compliance and Approvals 48 9 Revise History 58...

Page 6: ...ater and with its durable design prepared to take up to 2 5 meters fall and keep printing This small and light weight printer can be worn comfortably for a full shift without interfering with the user...

Page 7: ...rmware version and error messages 1 LED for printer Status 1 LED for wireless status 3 colors Audible alert Programmable buzzer Rechargeable Li ion battery 32 bit RISC high performance processor Micro...

Page 8: ...kit Vehicle docking cradle Linerless kit Micro type USB 2 0 cable Rechargeable Li ion battery 4 slot battery charger 1 slot docking cradle use with printer ready for docking cradle 4 slot docking crad...

Page 9: ...procedure Micro type USB 2 0 cable Li ion battery 3 080 mAh Li ion smart battery 1 slot battery charger 4 slot battery charger 1 slot docking cradle use with printer ready for docking cradle 4 slot do...

Page 10: ...ger station Input 24V 2 5A DC Output 8 4V 1 5A 4 DC Battery pack Capacity 1 130 mAh Output 7 4V Note The printer will automatically turn off when stopping operation after 30 minutes Internal charging...

Page 11: ...rotective case Drop 1 8 m 5 9 ft w o IP54 rated environmental case Drop 2 5 m 8 2 ft w IP54 rated environmental case 1 4 Print Specifications Print Specifications TDM 20 TDM 30 Print head resolution 2...

Page 12: ...or model Receipt paper black mark receipt paper mark in printing side default setting or backside Label with gap Media wound type Outside wound Media length 25 4 mm 1 2 794 mm 110 Tear mode 50 mm 1 97...

Page 13: ...ng the bar code printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Li ion ba...

Page 14: ...tton 2 Power on off button 3 LED indicators 4 Media cover 5 Media view window 6 Media cover release button 1 Feed stop button 2 Power on off button 3 LED indicators LCD screen 4 Media cover 5 Media vi...

Page 15: ...10 TDM 20 TDM 30 2 2 2 Interior View 1 Platen roller 2 Tear edge 3 Print head 4 Black mark sensor 1 Platen roller 2 Tear edge 3 Print head 4 Black mark sensor 2 1 3 4 2 1 3 4...

Page 16: ...DM 30 2 2 3 Rear View 1 Li ion Battery 2 Battery open clasp 3 Interface cover 4 Power jack 5 USB interface 1 Li ion Battery 2 Battery open clasp 3 Interface cover 4 Power jack 5 USB interface 2 1 3 4...

Page 17: ...r 2 3 seconds to turn on the printer 2 Press and hold for 2 3 seconds to turn off the printer 1 Ready status Feed one label 2 Printing status Pause the print job Power on off button Feed Pause button...

Page 18: ...e changed by revising the command refer to TSPL TSPL2 programming manual on TSC website Red solid Media cover is open Red blinking Printer error Amber blinking Battery is charging Battery status LED i...

Page 19: ...the printer 4 Press and hold for 2 3 seconds to turn off the printer 3 Ready status Feed one label 4 Printing status Pause the print job Power on off button Feed Pause button Battery charge level LED...

Page 20: ...Red solid Media cover is open Red blinking Printer error Amber blinking Battery is charging Battery status LED indicator Green blinking Battery is charging Green solid Battery is charged Wi Fi Blueto...

Page 21: ...o turn off the printer 1 Ready status Feed one label 2 Printing status Pause the print job Power on off button Feed Pause button Printer status Wireless status LED indicator LCD screen indicates batte...

Page 22: ...Charging level 60 100 Charging level 100 2 Power saving mode 1 Printer status LED blinks amber light 2 Push power on off button when charging the battery the printer will leave power saving mode 3 Rem...

Page 23: ...Charging the battery when the printer turns off Charging cycle LED version Charging the battery when the printer turns off Charging level 0 30 Charging level 30 60 Charging level 60 100 Charging level...

Page 24: ...ing Charging level 50 75 Charging level 100 4 blocks blinking Charging level 75 100 Solid 4 blocks Charging level 100 2 Power saving mode 1 Printer status LED blinks amber light 2 Push power on off bu...

Page 25: ...blinking Charging level 0 25 Charging level 30 60 2 blocks blinking Charging level 25 50 Charging level 60 100 3 blocks blinking Charging level 50 75 Charging level 100 4 blocks blinking Charging lev...

Page 26: ...es Turn off the power Hold the Feed button Open the power Release the button depending on the the color of the LED Sequences of the settings LED Colors Functions solid 5 blinks 5 blinks 5 blinks Solid...

Page 27: ...ar of the printer 2 Push the battery down and pull the battery clasp to lock the battery Battery safety warning 1 DO NOT throw the battery in fire DO NOT short circuit the contacts 2 DO NOT disassembl...

Page 28: ...properly power outlet Note Please refer to section 2 3 2 for more information about battery charging cycle Charging Temperature The battery normal working condition is from 0 C to 40 C 32 F to 104 F...

Page 29: ...he charger station as pictured Note Please refer to section 3 1 for battery installation procedure 3 Push the battery clasp and properly install the battery 4 Plug the power cord into a properly power...

Page 30: ...e Optional 1 Open the interface cover and connect the printer to the computer with USB cable 3 3 2 Connecting with Bluetooth Optional Default Name RF BHS PIN 0000 1 Turn on the printer and make sure t...

Page 31: ...media cover by pressing the media cover release button 2 Place the media roll at the correct side and pull out enough paper over the tear edge 3 Press the media cover on both sides to close it and mak...

Page 32: ...20 as sample 4 1 Install the Belt Clip 1 Turn the battery to rear side and lock the belt clip on the hole at the top of the printer 2 Press the ball on the belt clip to the hole as pictured The printe...

Page 33: ...nsert the media spacers to both sides of slots then complete the installation NOTE The media spacer kit could easily change the media fix width ranged from 1 1 5 to 2 by moving both sides of the adapt...

Page 34: ...Open the zip along the arrow direction indicated on case cover 2 Place the printer in the case Note 3 The printing side must face the 4 outside cover as indicated 5 Zip up the case cover The outside c...

Page 35: ...ptional 1 Turn the printer to rear side remove the battery on the rear of the printer and lock the shoulder strap kit on the hole above the battery as indicated 2 Reinstall the battery and the printer...

Page 36: ...all the vehicle holder adapter align with the copper pillars and fix with two screws as indicated 3 Fix the vehicle holder adapter on the ball adapter by two screws 4 Install the label roll to stuck t...

Page 37: ...e printer and lock the shoulder strap kit on the hole above the battery as indicated Push the printer properly to the charger station 2 Reinstall the battery and the printer can be hung on the shoulde...

Page 38: ...ttery on the rear of the printer and lock the shoulder strap kit on the hole above the battery as indicated Push the printer properly to the charger station 2 Reinstall the battery and the printer can...

Page 39: ...the power cord into power outlet 5 Turn on the power switch on the charger station it will flash the blue light and start charging Note When the battery is completely charged the amber of LED indicat...

Page 40: ...phics deploy fonts graphics label templates or upgrade the firmware to the group of printers and send additional commands to printers at the same time Printer firmware version before A2 12 will only u...

Page 41: ...3 Select the current interface of the printer 4 The printer will be added to TSC Console s interface 5 Select the printer and set the settings For more information please refer to TSC Console User Man...

Page 42: ...SC Console Interface 1 Use USB or COM Port to set up the interface refer to chp 5 1 2 Double click to enter the printer configuration page 3 Click Get to receive printer s information 4 Click Wi Fi to...

Page 43: ...ort field For WPA Enterprise I Fill in the SSID II Select the Encryption option to WPA2 Enterprise III Select DHCP to ON For OFF option please fill in the IP Address Subnet Mask and Gateway IV Select...

Page 44: ...in the IP address field 7 Remove cable between the computer and the printer 8 Go to main page click Add Printer to add the printer via Network 9 Select the printer and enter the setting page by double...

Page 45: ...nitialize the Printer WiFi Setting 1 Return to the main page of TSC Console 2 Click Functions to expand the page 3 Click Wi Fi Default to initialize the printer Wi Fi module setting to factory default...

Page 46: ...result is zero 0 that means the print head is good 3 Bad dots are presented as a spike in the profile The arrow in below iprofile indicates the presence of potentially damaged dots and printer will st...

Page 47: ...on PC Factory Default Initialize the printer to default settings Reset Printer Reboot printer Print Test Page Print test page according to the specified label size and sensor type Configuration Page P...

Page 48: ...finishing the calibration Follow below procedure to set the post action for the printing Refer Chp 5 1 to Connect the printer with TSC Console Double click the printer The Printer Configuration Page...

Page 49: ...ensor is not properly calibrated Make sure media size is set properly Media may be stuck inside the printer mechanism Calibrate the black mark sensor Set media size correctly Clean the printer mechani...

Page 50: ...l size setup Set the correct label size Gray line on the blank label The print head is dirty The platen roller is dirty Clean the print head Clean the platen roller Irregular printing The printer is i...

Page 51: ...ctrostatic damage Do not wear rings or other metallic objects while cleaning any interior area of the printer Use only the cleaning agents recommended in this document Use of other agents may damage t...

Page 52: ...rinter II Rotate the platen roller and wipe it thoroughly with the lint free 99 Isopropyl Alcohol Clean the platen roller when changing a new label roll Peel Bar Use the lint free cloth with 99 Isopro...

Page 53: ...interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following mea...

Page 54: ...ng or if fault happened Do not use liquid or aerosol cleaners Using a damp cloth is suitable for cleaning 4 The mains socket shall be installed near the equipment and easily accessible 5 The unit must...

Page 55: ...ion if battery is replaced by an incorrect type Dispose of used batteries according to the Instructions as below 1 DO NOT throw the battery in fire 2 DO NOT short circuit the contacts 3 DO NOT disasse...

Page 56: ...ifications not expressly approved by the grantee of this device could void the user s authority to operate the equipment CE Statement This equipment complies with EU radiation exposure limits set fort...

Page 57: ...has also been evaluated and shown compliant with the IC RF Exposure limits under portable exposure conditions Antennas are less than 20 cm of a person s body For Bluetooth Canada avis de l Industry C...

Page 58: ...53 NCC NBTC SDoC...

Page 59: ...neration iPad Pro 9 7 inch iPad Pro 12 9 inch 1st generation iPad Air 2 iPad mini 4 iPad mini 3 iPad Air iPad mini 2 iPod touch 6th generation iPad iPad Air iPad Pro iPhone are trademarks of Apple Inc...

Page 60: ...7 inch iPad Pro 12 9 inch 1st generation iPad Air 2 iPad mini 4 iPad mini 3 iPad Air iPad mini 2 iPod touch 6th generation iPad iPad Air iPad Pro iPhone are trademarks of Apple Inc registered in the...

Page 61: ...56 Unit Restricted substances and its chemical symbols Lead Pb Mercury Hg Cadmium Cd Hexavalent chromium Cr 6 Polybrominated biphenyls PBB Polybrominated diphenyl ethers PBDE IC...

Page 62: ...the restricted substance exceeds the reference percentage value of presence condition 2 Note 2 indicates that the percentage content of the restricted substance does not exceed the percentage of refe...

Page 63: ...58 9 Revise History Date Content Editor...

Page 64: ......

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