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6. TroubleShooting
Problem
Possible Cause
Recovery Procedure
Power indicator does not illuminate
* The battery is not properly installed.
* The battery metal contacts pins are with dirt.
* The battery is dead.
* Clean the battery metal contacts.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
The printer status from TSC
Console shows
“Head Open”.
* The media cover is open.
* Please close the media cover.
The printer status from TSC
Console shows
“Out of Paper”.
* Running out of media roll.
* The media is installed incorrectly.
* Black mark sensor is not calibrated.
* Supply a new media roll.
* Calibrate the black mark sensor.
The printer status from TSC
Console shows
“Paper Jam”.
* Black mark sensor is not properly calibrated.
* Make sure media size is set properly.
* Media may be stuck inside the printer
mechanism.
* Calibrate the black mark sensor.
* Set media size correctly.
* Clean the printer mechanism.
Memory full
( FLASH / DRAM )
* The space of FLASH/DRAM is full.
* Delete unused files in the FLASH/DRAM.
* Run printer self-test and check the
available memory space for DRAM or
FLASH.
* Check the available memory space
for DRAM or FLASH via TSC Console.
Poor Print Quality
* Media cover is not fully latched.
* Dust or adhesive accumulation on the print
head.
* Print density is not set properly.
* Print head element is damaged.
* Make sure the right/ left side of media cover is fully latched.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print head test pattern if
there is dot missing in the pattern.
* Change proper media roll.
Summary of Contents for TDM-20
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