TRUST FAMILYC@M 300 DIGITAL MOVIE
33
UK
11. Troubleshooting
Problem
Cause
Possible solution
The computer's USB
port does not work.
Try a different port or connect the
camera to a different computer.
The camera is not
connected to the USB
port.
Connect the camera to a USB port.
Windows does not detect a
new device after connecting
the camera.
The camera is
connected to a USB
HUB which does not
have a power supply.
Connect the camera to a USB
HUB which has a power supply or
to a USB port on your computer.
The computer becomes
jammed when using the USB
connection.
The USB port has
shared an IRQ with
another device.
Remove cards from the computer
or divide the IRQ's differently.
The batteries are
empty.
Replace the batteries (see chapter
3).
The camera does not do
anything.
The batteries have
been inserted
incorrectly.
Reinsert the batteries (see chapter
3).
The power in the
batteries is low.
Replace the batteries (see chapter
3).
NiCd batteries are
used.
Use Alkaline or NiMH batteries.
The camera suddenly turns
itself off.
'Auto-off' function is
turned on.
Turn the camera on again.
The camera is still busy
saving the previous
photograph.
Wait until the camera is ready.
No photograph is taken
when the exposure button is
pressed.
The memory is full.
Delete images from the camera
memory (see chapter 5.3).
There is a bad cable
connection.
Reconnect the cables (see chapter
9).
There is no connection with
the computer.
'Auto-off' function is
turned on.
Turn the camera on again.
Problem is not listed here.
The latest FAQ update
is available on the
Internet.
Go to
for
FAQ and other product
information.
Table 7: Troubleshooting
Check the FAQ's on the Internet (
). You can also register your product at
, so
that you can receive optimal guarantee and service support. You will be automatically informed of
developments to your product and other Trust products. You will also have the chance of winning some
spectacular prizes.
If you still have problems after trying these solutions, please contact one of the Trust Customer Care Centers.
The last page of this electronic instruction manual, as well as the back of the printed quick installation
manual, contains more information. Please have the following information available:
•
The article number. This is 12257
