Easy Connect 9600 Plus
23
Symptom
Possible cause
Solution
Error message
during scanning.
Hard disk full.
You need three times
the size of the image
to be scanned as
available hard disk
space. The required
space is shown in the
TWAIN window. Free
space or choose a
lower resolution.
Selected resolution is
too high.
Choose a maximum of
300 DPI for scanning
an A4 surface.
Selected area is too
large.
Choose 4800 or 9600
DPI only for small
originals (5x5 mm).
Printer does not
respond.
Printer incompatible.
The scanner’s printer
connection can have a
problem with a number
of printers. It is
advisable to add a
printer card.
Scanner is not
connected to the
power supply.
Make sure the scanner
is connected to the
power supply.
Printer works
according to the GUI
principle.
Use a separate printer
card or connect your
printer directly to the
parallel port.
Error message
‘Scanner not ready’.
Interface cable not
connected.
Connect the interface
cable (see chapter 3).
Power supply adapter
not connected.
Connect the power
supply adapter (see
chapter 3).
Error message
‘Error loading’
Interface cable has
come loose
Connect the interface
cable (see chapter 3).
