trueCall Intelligent call screening Reference Manual Download | Manualshive

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© trueCall Ltd 2009

No more nuisance phone calls!

Reference

Guide

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Summary of Contents for Intelligent call screening

Page 1: ...trueCall Ltd 2009 No more nuisance phone calls Reference Guide...

Page 2: ...ne of all of trueCall s features and contains answers to questions that people most often ask V3 2 14 06 2009 Introduction 2 How trueCall handles your calls Intelligent call screening 3 Putting number...

Page 3: ...without intercepting the call and neither you or your caller will be aware that trueCall is there When a call comes through with a calling number that is on your Zap list trueCall answers the call fo...

Page 4: ...er s name spoken in their own voice you can now decide how you want to deal with the call If you want to speak to the caller press 1 on your phone and trueCall will connect you to the caller If you wa...

Page 5: ...s from the rest Whisper is an effective barrier to malicious callers if you don t recognise the caller s name or if a caller refuses to identify themselves you can reject them without ever being conne...

Page 6: ...heir do not call list so that nobody from their company will call you again If a cold caller ignores your request not to be called again you can report them to the Informa tion Commissioner for a brea...

Page 7: ...allows genuine callers to get through If you switch ON NightShield trueCall will Shield every unStarred call it receives between 11pm and 7am It will answer the call for you without your phone ringin...

Page 8: ...er than this If you switch ON the Screen All Unrecognised Callers feature see page 22 Zapped callers will be rejected and Starred callers will ring your phone as normal but all other callers will be i...

Page 9: ...n your Star list When a caller is announced with their Whisper press the Star key on your phone They will be put through to you and their telephone number will be put onto your Star list You can Star...

Page 10: ...setup menu see page 18 You can add numbers to your Zap list at your Internet Control Panel When Message Manager is playing back your messages press the Hash key on your phone to add the caller to you...

Page 11: ...ages or missed calls waiting 1 flash for 1 message 2 flashes for 2 messages 3 flashes for 3 messages and 4 flashes for 4 or more messages There are three ways to play back your messages from your tele...

Page 12: ...d from there copy it to your PC Archiving allows you to save any important messages from accidental erasure see the Call Recorder Guide Press 7 to skip back 20 seconds This allows you to listen again...

Page 13: ...asks you to press the button again to hear your saved messages If you want to terminate message playback just do nothing or pick up and put down your telephone handset Quick playback of your messages...

Page 14: ...longer want to screen the message press the centre button again this will stop the screening but will allow the caller to continue leaving their message If you would like to screen all your calls you...

Page 15: ...u a balance between security and ease of use If you have concerns about who can listen to your messages you can set it to High security if you are more concerned about accessing your messages quickly...

Page 16: ...sages and Missed Calls and if the unit is set to High security it will delete your Zap list Star list and call log Pick up your telephone handset and dial the quick code 2 0 0 0 to reset your PIN back...

Page 17: ...or OFF 3 Change incoming call management options 1 Record Personal Shield Announcement 2 Record Personal Whisper Announcement 3 Record Personal Zap Announcement 4 Switch Zap Star ON or OFF 5 Switch Sh...

Page 18: ...rives trueCall will abandon your session and will answer the call The following list shows each option that is available in the menus and the keys to press to get to them quickly 1 Change your Persona...

Page 19: ...t your PIN but need it for the setup menu and remote access This is the default option High security You need your PIN to listen to your messages for the setup menu and for remote access 4 1 2 Change...

Page 20: ...ening through the speaker is OFF 4 2 5 Switch Audible Message Alerts ON or OFF As well as flashing its red LEDs to alert you that you have new messages trueCall can also play a tone through its speake...

Page 21: ...ouncement is I m afraid that we re not interested in your call please hang up now and don t call us again Some alternative examples are given on page 24 If you want to change this see the note on page...

Page 22: ...rectly to Message Manager to take a message and plays the message through the speaker as it is being left This allows you to choose whether to pick up and speak to the caller Callers on your Star list...

Page 23: ...nd other information that may be required if you call customer services General note on personalising announcements You can personalise many of the trueCall announcements by recording them in your own...

Page 24: ...d our call screening system If you are a friend or family member press 2 to get through to us otherwise please remove us from your calling list Telemarketers note that this call has been logged and if...

Page 25: ...cking a caller Flash Flash Taking a message from a caller Flash On Call in progress On Local phone ringing On Flash Starting up Weblink active Flash Flash On Housekeeping tasks On Remote access in pro...

Page 26: ...erating voltage 240v 50 hz Power consumption 1w Pins 1 and 6 of trueCall s telephone socket are reserved trueCall is designed for operation in the countries specified on the underside of the device Co...

Page 27: ...of trueCall in water and do not use it in damp or humid conditions such as in bathrooms Do not expose trueCall to fire explosive or other hazardous conditions There is a slight chance that trueCall c...

Page 28: ...Call and Zap Star are trademarks of trueCall Ltd Disposal instructions Waste electronic equipment should be separated from your normal household waste and taken to your local recycling centre for disp...

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