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When you are asked to enter your PIN, trueCall gives you three
chances to enter it correctly before it asks you to hang up and try
again. If, after trying this three times (a maximum of 9 attempts),
you haven’t entered the correct PIN, trueCall won’t allow you to try
again for 15 minutes.
If you forget your PIN, you can log in to your Internet Control
Panel to retrieve it.
You can also reset your PIN yourself, but to preserve your
security, this will also delete all your messages and Missed Calls,
and if the unit is set to High security it will delete your Zap list, Star
list and call log. Pick up your telephone handset and dial the quick
code
# #
2 0 0 0 #
to reset your PIN back to its original value
(printed on the underside of the unit).
Warning you about unauthorised access attempts
When you enter your PIN correctly, trueCall will warn you if there
have been any failed attempts to log into the menu since the last
successful PIN entry. Details of failed attempts are written to your
call log and can be viewed in the ‘My Calls’ section of your Internet
Control Panel (see the Weblink and Internet Control Panel guide).
How trueCall handles your calls
