6
trueCall comes with this standard Zap announcement, but you can
record your own if you prefer (see page 21).
Shield
By default, Shield is switched OFF, but if you are receiving a large
number of telemarketing calls, recorded message calls or silent calls
you may like to switch it ON.
If a call is Shielded, trueCall plays the Shield announcement after
the personal greeting, but before the Whisper announcement. This
says:-
“If you are family or a friend please press 5, if you are a cold
caller please hang up and don’t call us again”
This is the standard Shield announcement - you can record your
own if you prefer (see page 20).
Each trueCall unit randomly assigns itself a Breakthrough Key of 1 -
9 when it is first set up (in the example the Breakthrough Key was
5).
When they hear the Shield message, cold callers are legally obliged
to hang up and to put you on their do-not-call list so that nobody
from their company will call you again. If a cold caller ignores your
request not to be called again, you can report them to the Informa-
tion Commissioner for a breach of the Privacy & Electronic
Communications Regulations – see the trueCall web site for more
information.
In any case, they are very unlikely to press the breakthrough key as
they know that, having ignored your specific instructions, they are
unlikely to be able to sell you anything even if they do get through to
you.
You can choose how Shield operates (see page 21). You may
Shield all callers whose numbers are unrecognised, or just Shield
the calls most likely to be a nuisance call - calls from commercial
numbers (a number starting 08 or 09), or calls where the caller has
withheld their number.
Shield is particularly useful if you get a lot of recorded message
calls, silent calls or fax calls. The automated equipment that calls
you doesn’t know to press a button, so trueCall is able to quickly
and silently reject the call.
How trueCall handles your calls
