True-Surface Vibe V, Owner'S Manual

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Warranty Information
To maintain superior warranty service, please call Turfline, Inc. before having work done on alleged defective
equipment. We strive to maintain excellent customer service and quality products; keeping us informed of situations
allows us to do so.
Within the industry, including the chat rooms of Turfnet and GCSAA., our company is known to be expedient in
servicing our warranteed products. Turfline, Inc.’s warranty policy is as follows:
Turfline, Inc. will either repair or replace any
non-wear part of the True-Surface
®
Vibratory Greens Rolling System
which is defective in workmanship or material for a period of twenty four (24) months from the date of delivery of
the new product to the original end user determined by the
warranty registration. These items will be repaired or
replaced free of charge and freight free. Warranties on used or ex-demo equipment are limited to 90 days from date
of purchase.
Turfline, Inc. will cover parts subject to normal maintenance routines as specified in the product’s Owner Manual
and parts subject to wear and tear during the correct operation of the product. These parts include, but are not
limited to, shafts, bearings, belts, and rubber shock mounts (RSM’s) for a limited 90 days.
The 90-day warranty on
wear items specifically excludes used or ex-demo units.
Turfline, Inc. will not issue warranty credit for:

any item that has been damaged by accident, lack of reasonable care and protection, or lack of suitable
storage.

parts that have been altered or modified by anyone other than Turfline, Inc.

used parts that have been installed in place of failed parts.

parts that have been installed incorrectly by the end user or its agents.

parts that have not been maintained as per the Owner’s Manual.

service calls and overtime labor rates as Turfline, Inc. shall be contacted immediately upon encountering
any problems.

any consequential loss, damage, or costs to the equipment caused by (or incidental to) failure of any new
part supplied with the original purchase or any new part supplied as a replacement for any failed part.
Warranty Claims:
The final purchaser of the True-Surface
®
Vibratory Greens Rolling System must file a warranty claim with Turfline,
Inc. The final purchaser must provide written evidence detailing the product’s delivery date to that purchaser and the
reasons why the purchaser believes the product or part is defective in the categories of faulty material or
workmanship. The purchaser is to deliver the faulty product or part to Turfline, Inc. at the purchaser’s expense to be
reimbursed by Turfline, Inc. if found to be the responsible party. Acceptance or rejection of the warranty claim is
entirely at the discretion of Turfline, Inc.
Turfline, Inc.
712 Jefferson St., Ste. A
Moscow Mills, Mo 63362
1-800-443-8506 or +1-636-356-1210 ~ Please ask for the warranty department.
TURFLINE, INC. reserves the right to make improvements in design or changes in specifications without prior notice
and without prejudice or obligation to original design purchasers.
No person or organization has the authority to modify the terms, conditions, or limitations of this warranty without the written
consent of Turfline, Inc.