23
Troubleshooting and Event Log
See the chart below for explanation of UPS faults and warnings that can be accessed via the Event Log feature via the LCD screen or
PowerAlert software, as well as suggested solutions for each fault/warning.
Fault/Alarm
LCD Header
Message
LCD Screen Message
LCD Event Log Display (Event
Type with Date/Time Stamp)
Fault Or
Alarm?
Additional Comments
UPS Internal Errors/Faults:
BUS Start Voltage Low
Inverter
Error 1
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Inv Err 1 hh:mm
UPS fault
Bus Over Voltage
Inverter
Error 2
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Inv Err 2 hh:mm
UPS fault
Bus Under Voltage
Inverter
Error 3
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Inv Err 3 hh:mm
UPS fault
Bus Voltage Unbalance
Inverter
Error 4
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Inv Err 4 hh:mm
UPS fault
Inverter Soft Start Failed Inverter
Error 5
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Inv Err 5 hh:mm
UPS fault
Inverter Over Voltage
Inverter
Error 6
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Inv Err 6 hh:mm
UPS fault
Inverter Under Voltage
Inverter
Error 7
Inverter error. Restart UPS.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Inv Err 7 hh:mm
UPS fault
Inverter Short Circuit
Inverter
Error 8
Inverter output short. Remove
the source of short circuit from
UPS output.
mm/dd/yyyy Inv Err 8 hh:mm
UPS fault
Battery/Charger Related Errors/Faults:
Charger Failure
Charger
Failure
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Chrg Err 1 hh:mm
Warning
Charger is not working. No
charge current.
Over Charge
Over Charge
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Chrg Err 2 hh:mm
Warning
Charger is working but
charge voltage is too high.
Battery Over Voltage
Batt. Over
Voltage
Check battery type used.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Batt Err 1 hh:mm
Note:
If the UPS shuts down from Batt
Err 1, another event, “Batt Err 1 SD”,
is also logged on the event log screen.
UPS fault
Battery Under Voltage
Batt. Under
Voltage
Check battery type used.
If issue persists, contact
Tripp Lite.
mm/dd/yyyy Batt Err 2 hh:mm
Note:
If the UPS shuts down from Batt
Err 2, another event, “Batt Err 2 SD”,
is also logged on the event log screen.
UPS fault
Bad Battery
Bad Battery
Restart UPS. If issue persists,
contact Tripp Lite.
mm/dd/yyyy Batt Err 3 hh:mm
Note:
If the UPS shuts down from Batt
Err 3, another event, “Batt Err 3 SD”,
is also logged on the event log screen.
Warning
Low Battery
Low Battery
Save your data before UPS
shuts down.
mm/dd/yyyy Low Batt hh:mm
Note:
If the UPS shuts down from Low
Batt, another event, “Low Batt SD”, is
also logged on the event log screen.
Warning
Internal Battery Age
Alert
Battery-Age
Alert
Internal battery may need
replacement.
mm/dd/yyyy Batt Alert 1 hh:mm
Warning
External Smart Battery
Age Alert
Battery-Age
Alert
External Smart battery:
{SerialNumber} may need
replacement.
mm/dd/yyyy Batt Alert 2 hh:mm
Warning
External Non-Smart
Battery Age Alert
Battery-Age
Alert
External battery may need
replacement.
mm/dd/yyyy Batt Alert 3 hh:mm
Warning
Smart Batt Changed
Smart Batt
Changed
The number of Smart battery
packs are changed at month/
date/year hr: min. Runtime has
been adjusted. If this change
is unexpected, please check
smart battery communications.
mm/dd/yyyy S BP Changed hh:mm Warning
