Storm-OM-001 -
Storm-OM-001
62
28 February 2020
This document, including the information contained herein, is proprietary to Triotech Amusement Inc.
13.1.5
What can I do to resolve the "headset not found" error?
Do the following steps to troubleshoot the issue:
1.
Close all Steam apps on your computer, including the SteamVR app.
2.
Unplug the link box cables (HDMI and USB) from your computer, as well as its
power cable from an electric outlet.
3.
Wait for a few seconds, and then plug the cables back in. On your computer, you
might see a notification that drivers are being installed. Wait for the installation to
finish.
4.
Restart the SteamVR app.
If you still get a similar error, repeat the steps again. You can also check if you're
encountering a USB-related issue.
13.1.6
My headset can't be detected due to a USB port issue. What should
I do?
Do the following steps to troubleshoot the issue:
•
Plug the USB cable into a different USB port to confirm if the error is due to a USB
port-related issue.
Option
Description
If you have a
USB 2.0 port...
Plug the USB cable into the USB 2.0 port.
If you don't have
a USB 2.0 port...
1.
Plug the USB cable into a generic USB 3.0 port.
2.
Open the SteamVR app, and then tap Create system report.
3.
Make sure that Vive devices connect via a USB xHCI port
rather than to a port from a specific manufacturer, which
might have a compatibility issue with Vive.
If the error is not resolved, Contact our Triotech customer service.
