Triotech Storm VR Owner'S Manual Download Page 39 | Manualshive

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Maintenance and Repairs

Storm-OM-001

39

28 February 2020

This document, including the information contained herein, is proprietary to Triotech Amusement Inc.

5-

Pull out the black connector. Be sure to
press the release tabs on the
connectors.

6-

Now disconnect the white connector. Be
sure to press the release tabs on the
connectors.

7-

Remove the two screws on the side of
the ACM.

8-

Now the grounding plates on the side of
the ACM can be removed.

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Summary of Contents for Storm VR

Page 1: ...Storm OM 001 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc Manual Rev 1 1 Original Instructions ...

Page 2: ...rm OM 001 ii 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc Triotech Inc 2020 All Rights Reserved Triotech Inc www trio tech com Original Instructions ...

Page 3: ...s of use 11 2 5 Ridership Safety Information 12 2 5 1 Safety information on physical condition 12 2 5 2 Ridership rules 13 2 5 3 Ride Duration 15 2 6 Power Requirements 15 2 7 Cable List 15 3 System Information 16 3 1 Seat Assembly 17 3 2 Base Assembly 18 3 3 Right Rear Pillar Assembly 19 3 4 Left Rear Pillar Assembly 20 3 5 Front Cabinet 21 4 System Components 23 4 1 Sound System 24 4 2 Fan Syste...

Page 4: ...g an Actuator 36 10 1 1 Lifting the seat accessing the base 37 10 1 2 Replacing an Actuator 38 10 2 Replacing the control Box 43 10 3 Replacing a Drive Assembly or Actuator motor 45 10 4 Replacing a fan 46 10 5 Replacing a speaker 47 10 6 Replacing a VR Helmet Harness Cable 48 10 7 Replacing a VR Helmet 49 10 8 Replacing a Base Station 50 11 System calibration 51 11 1 HTC VR calibration 52 11 2 St...

Page 5: ...d I do 62 13 1 7 What should I do if I don t hear a sound while using the audio cable 63 13 2 Base Stations 64 13 2 1 What should I do if any of the base stations is not detected 64 13 3 Storm 64 14 Money Acceptor Installation 65 14 1 Card Swiper 65 15 Storage Requirements 66 16 Storm Information 67 16 1 Information Plate 67 16 1 1 Storm Seats 67 16 1 2 Storm Weight 67 16 1 3 Date of Manufacture 6...

Page 6: ...SAVE THESE INSTRUCTIONS Copyright law and industrial property law protect the contents of the Storm its components its software and its design The Storm will be delivered to your location and will include all necessary parts and components to easily install it and Support Team Triotech Amusement Inc 780 rue Marion Joliette Québec Canada J6E 8S2 Phone 1 450 760 9082 Press 1 for Service and Support ...

Page 7: ...1 2 Definitions and Acronyms Term Definition Clerk Ride operator who controls the load unload of the ride Guest A Guest is a person who is visiting the facilities of the Operator A Guest is a potential Rider of the Storm Media system Covers the visual and audio systems the special effects as well as the computer complex to control them Operator Any person or company that operates a system or produ...

Page 8: ...ll be considered to be the exclusive responsibility of the customer who will consequently become the new ce with the rules and regulations applicable Triotech Amusement Inc bears no responsibility for accidents injury or damage resulting from unauthorized changes or improper use of the product including improper application of the safety rules The components used in this Storm has been approved fo...

Page 9: ...pe the Middle East and the Far East To help prevent electric shocks plug the system into a properly grounded power source These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs This product is not suitable for installation wher...

Page 10: ...ing clearly including the type and number of fasteners the mounting surface material and whether the fasteners are intended to rely on studs anchors or other features of the building construction 2 3 Grounding Instructions This product must be grounded If it should malfunction or break down grounding provides a path of least resistance for electric current to reduce the risk of electric shock This...

Page 11: ... not recommended by the manufacturer Never operate the Storm if it has a damaged cord or plug if it is not working properly or if it has been damaged Return defective parts to a service center for examination and repair Keep the cord away from heated surfaces Never operate the Storm with the air openings blocked Keep the air openings free of lint hair and the like Never drop or insert any object i...

Page 12: ...ut tagout on the main panel to avoid accidents 2 5 Ridership Safety Information A movie ride with the Storm includes intense movement of the seats The attendant should make sure that no injury occurs to any guest due to physical conditions The attendant should also make sure that all guests are aware of the ride rules 2 5 1 Safety information on physical condition Safety instructions A movie ride ...

Page 13: ... non rider Cameras and video equipment are not permitted in the theater Smoking is not permitted in the theater Food drinks candies and chewing gum are not permitted on the ride The attendant is fully responsible for the safety of the guests during a movie ride Triotech assumes no liabilities for any damage or injuries incurred during such a movie ride The following safety instruction post sign sh...

Page 14: ...Storm OM 001 Storm OM 001 14 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc The rules should be visible for all guests ...

Page 15: ...pport assembly 1 150 150 2PORT USB HDMI KWM SWITCH AUDIO USB 2 0 1 12 12 Amp PB415 1 60 60 VR Kit Entreprise HTC Pro 2nd Gen 2 24 48 VIVE Pro Always on Link Box 2 12 24 SERVER FAN ASSEMBLY 3 7 21 Motion Controller KCU 1P 1 30 30 5m LED Strip WW 3528 2400K 2 80 80 LED Puck 69mm 12V 3W 1 3 3 1400HD G3 120V AC10 M ACM LITE 63 2 100 200 TV 55 Goldfinger 1 70 70 Total 1584 2 7 Cable List Depending on t...

Page 16: ...m OM 001 Storm OM 001 16 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 3 System Information Footprint 50 square foot 1600mm 2770mm 2920mm ...

Page 17: ...System Information Storm OM 001 17 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 3 1 Seat Assembly ...

Page 18: ...Storm OM 001 Storm OM 001 18 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 3 2 Base Assembly ...

Page 19: ...System Information Storm OM 001 19 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 3 3 Right Rear Pillar Assembly ...

Page 20: ...Storm OM 001 Storm OM 001 20 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 3 4 Left Rear Pillar Assembly ...

Page 21: ...System Information Storm OM 001 21 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 3 5 Front Cabinet ...

Page 22: ...Storm OM 001 Storm OM 001 22 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc ...

Page 23: ...h any objects into the openings of the Unit Doing so can cause fire or electric shock by shorting out interior components Keep your unit far away from radiator and heat sources Do not block cooling vents of the Unit Make sure the unit is unplugged before doing any maintenance operation The Unit is intended for indoor use only Be sure to keep the cabinet dry and maintain operating temperatures of 1...

Page 24: ...10 1 700 0879 Subwoofer Resonance box 1 Speakers Morel Tempo Ultra Integra 502 5 1 4 2 700 0804 Amp PB425B50 1 SD 700 0117 Startech USB 7 1 surround soundcard 1 300 0409 4 2 Fan System Fans are used to create a wind effect Equipement Part Number Fan assembly A 10882 Control board IMT 0303 4 3 Motion System The motion is provided by the control box and opto board 4 4 HTC Vive Pro The VIVE Pro HMD c...

Page 25: ...y 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 4 4 1 VR Helmet Description The sensors on the headset are sensitive Do not cover or scratch the sensor lenses including the proximity sensor ...

Page 26: ... Storm OM 001 26 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 4 4 2 Link Box Description Use the link box to connect the headset to the computer ...

Page 27: ...ations beam signals to the headset and controllers Do not cover the front panel with any material When the base stations are turned on they may affect some nearby infrared sensors such as those used by an IR TV remote control Do not attempt to pry open the base stations as doing so could injure you or damage the product If the front panel is cracked or damaged stop using the base stations ...

Page 28: ...ans Two 2 Lighthouses One 1 Coin door Two 2 LED light assembly PSU 24VDC 11 38m of LED strip PSU 5VDC Fan control board Terminal 12 24VDC 120VAC power source for the LED and Fans KCU Motion Controller Two 2 Power bars 8 outlets 1 Computer Server 2 Computer Client 3 PSU 5VDC 4 PSU 12VDC 5 PSU 24VDC 6 Amp PB425B50 and fan board 7 Seat 1 D Box Controller 2 PSU Helmet HTC 1 3 PSU Helmet HTC 2 4 LED Tu...

Page 29: ...g the information contained herein is proprietary to Triotech Amusement Inc 3rd Shelf From left to right Two 2 Computers Two 2 HTC Conversion box One 1 Sound card Power bar 1 DinRail 2 Server Computer 3 Client Computer 4 KCU 5 TV 6 Amp Fan board Back Post Four 4 seat speakers One 1 Lighthouse ...

Page 30: ...uary 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 5 2 Front Cabinet Two 2 Fans One 1 Coin Door Two 2 LED Tubes Two 2 LED pucks Two 2 times Terminal 12 24VDC 120VAC One 1 Lighthouse ...

Page 31: ...cument including the information contained herein is proprietary to Triotech Amusement Inc 6 Motion Leap Controller Leap Motion technology tracks the movement of your hands and fingers so you can reach into virtual and augmented reality to interact with new worlds ...

Page 32: ...power button on The Storm should turn on automatically 7 2 System Shut Down At the end of the day the Storm Unit can be turned Off To turn off the entire system simply switch off the main power from the attraction The system is built to work this way it will not compromise the computers and or other components 7 3 Operating the Storm The attendant s needs to make sure that every guest knows about ...

Page 33: ... base Daily Cleaning Schedule Clean the seat footrest Ensure all areas are free from trash and other debris Audio Visual Make sure the HTC Vive helmet is functional Ensure that the HTC Vive helmet lenses are clean Verify all speakers and subwoofer are operational Verify that the Special effects are all working Leap Motion Plastic casing is in good condition Ensure that the leap motion controller i...

Page 34: ... missing are broken Supervisor Signature _____________________________ Date ___________ Supervisor signature indicates that this form has been checked Monthly maintenance must be performed at an interval of 31 days plus or minus 3 days We would recommend completing these forms at the recommended frequency before attendants are allowed in the ride This form shall be dated and the operator should si...

Page 35: ...e Configuration appendix 9 2 Speakers The speakers do not require any special maintenance If it fails verify connections and power If the issue persists contact the Triotech Service and Support Team Refer to the Sound Control Page of the maintenance console to test the functionality of the speakers 9 3 Subwoofer The subwoofer does not require any special maintenance If it fails verify connections ...

Page 36: ... This document including the information contained herein is proprietary to Triotech Amusement Inc 10 Maintenance and Repairs 10 1 Removing and Replacing an Actuator The left and right sides are considered to be as if you were sitting on the seats ...

Page 37: ...ts located on the back of the sea can be accessed from underneath the seat 2 Once both bolts are removed lift the seat from back to front and secure it using the seat holder Lock the seat holder in place using the cotter pin provided 3 The ACM is located in the motion base in between both seats 4 Disconnect the appropriate cable Do not pull on the cable Always pull on the connector Before starting...

Page 38: ...rt by replacing one of them then the second one Before removing an actuator remove the protective rubber around the base and insert a 2x4 shim in between the base and the moving part of the base 1 Remove the 8 hex screws using a 2 5mm allen key to remove the access cover 2 You can now remove the cover Remove the cables on the left of the ACM 3 Remove the 4 screws holding the ACM on the bottom plat...

Page 39: ...roprietary to Triotech Amusement Inc 5 Pull out the black connector Be sure to press the release tabs on the connectors 6 Now disconnect the white connector Be sure to press the release tabs on the connectors 7 Remove the two screws on the side of the ACM 8 Now the grounding plates on the side of the ACM can be removed ...

Page 40: ...ther 11 Start by removing the 5 hex screws located around the grey plate Note that these hex screws will need to be torqued with 79 lbs inch pounds of pressure when installing the new actuator 12 black plate Note that these hex screws will need to be torqued with 200 lbs inch pounds of pressure when installing the new actuator Note It is quite easy to lose these screws In such a case you can repla...

Page 41: ...rom the motion base 14 The complete actuator assembly and cable Note actuator and installed on the new actuator if newly revised replacement plates are not required 15 Begin by removing the bolt holding t 16 Apply a drop of blue loctite threat compound to the bolt before screwing it in the new actuator The instructions can now be followed in reverse to complete the installation of the new actuator...

Page 42: ... the same steps in reverse order You should be particularly aware of the following Make sure to tie the cables back together see picture Step 8 The white connector and the black connector of the right hand actuator should be connected on the right hand side of the control box The white connector and the black connector of the left hand actuator should be connected on the left hand side of the cont...

Page 43: ...l Box The system uses a S type Actuator Control Module It is imperative to always replace a control box by another one of the same type Start the process by following steps 1 to 8 Remove the cables connectors and plates on both sides 1 Remove the 8 hex screws using a 2 5mm allen key to remove the access cover 2 You can now remove the cover Remove the cables on the left of the ACM ...

Page 44: ...otech Amusement Inc 3 Remove the 4 screws holding the ACM on the bottom plate This will make the next steps easier 4 Remove the 6 screws from the access cover Remove the access cover To install a new control box follow the same steps in reverse order and make sure the new box is of the same type as the one you are replacing ...

Page 45: ...he photograph You can replace either part after disassembling them 1 Remove the four screws that hold the drive assembly to the motor using a 9 64 Allen key Now you can assemble the two parts and put the four screws back 2 Make sure that the little cross shaped red plastic part attached to the coupler remains on the piston side If not please reinsert it before reassembling the two 3 have to orient...

Page 46: ...ng a fan Gain access to the front cabinet by removing the front and top plate of the cabinet Disconnect the fan cable located underneath the fan Using a phillips screw driver remove the screws around the fan The fan can now be removed and replaced Before starting any maintenance operation make sure that the power has been disconnected for at least 1 minute ...

Page 47: ...musement Inc 10 5 Replacing a speaker Gain access to the front cabinet by removing the front and top plate of the cabinet Disconnect the speaker cable Remove the screws holding the speaker The speaker can now be removed and replaced Before starting any maintenance operation make sure that the power has been disconnected for at least 1 minute ...

Page 48: ...met Harness Cable To replace the VR Helmet harness make sure the Storm is off 1 Disconnect the VR Helmet from the cable harness 2 Disconnect the VR Helmet harness cable from the Link Box 3 Remove the 6 x 2 5mm hex screws on both sides of the arm 4 Remove the old harness and insert the new one 5 Reconnect the harness and close the helmet arm Run the room configuration ...

Page 49: ...ng a VR Helmet To replace the VR Helmet make sure the Storm is off 1 Remove the Leap plastic cover over the VR Helmet by removing the 3 screws 2 Disconnect the VR Helmet from the cable harness 3 Connect the new VR Helmet and run room configuration When replacing a VR Helmet it is important to pass the cables in the same manner that the cables are position originally ...

Page 50: ...moving the screw holding it in place 1 When the new Base station is connected and secured the calibration will need to be performed 2 Settings 3 Configure Base Station Channels 4 The Base Stations need to be on different channels but never channel 1 2 If you own more than 1 Storm make sure the Base Stations do not share a channel in between different machines 5 Confirm Calibration and reboot the S...

Page 51: ...ress on the button inside the door This action will bring up the calibration menu 1 Select Restart in Calibration mode 2 Wait for both computers to have fully booted 3 Select Client on the KVM 4 Proceed with the calibration detailed in 11 1 5 Click on the Confirm Configuration icon 6 Click on Server on the KVM 7 Proceed with the calibration detailed in 11 1 8 Click on the Confirm Configuration ico...

Page 52: ...R configuration should be performed every time a VR Helmet needs calibration Make sure that Vive Light Houses Base Stations are connected 1 Place Headset is placed on the calibration plate The headset needs to fit in between the guides on the calibration plate To do so the horizontal visual adjust may need to be retracted using the button on the left side under the VR Helmet ...

Page 53: ...ormation contained herein is proprietary to Triotech Amusement Inc 2 Start Steam VR If Room Setup does not launch automatically o Click SteamVR menu button o Select Run Room setup Inside SteamVR Room Setup Make sure that Headset is placed on the calibration plate Select Standing Only ...

Page 54: ...including the information contained herein is proprietary to Triotech Amusement Inc The headset must be visible for all base stations With the headset on the calibration plate click on Calibrate Center click Next Leave the value to 0 and click on Calibrate Floor ...

Page 55: ... Inc Click on Done When the calibration is complete you will need to confirm the calibration by double cli Confirm Calibration Whenever a calibration modification is performed on the machine the Confirm Calibration icon will need to be double clicked on BOTH computers otherwise the Storm will not function properly Always reb selected on the KVM ...

Page 56: ...etween computers use the KVM switch located in the back cabinet behind the seats Once both computers are ready set the KVM back to Server and click on the game application During regular The KVM must always be in th when Starting or Rebooting the Storm otherwise it will not function properly Always perform configuration changes Client first Server second ...

Page 57: ...tion Mode Will restart the Storm in calibration mode Attract Mode Volume Adjusts the sound volume of the machine while its in Attract mode In Game Volume Adjusts the sound volume in game Motion Volume Adjusts the motion level of the seats Cost Player 1 and 2 Adjust the cost to start a game Coin Eater Delay Adjusts the time available for the players to place their hands above the Leap tracking syst...

Page 58: ...s The ride statistics can be organized by time Device Status Should an error occur with a device the device will be listed with an error code To reboot the machine select Restart or Restart in Calibration Mode The when Starting or Rebooting the Storm otherwise it will not function properly Always perform configuration changes Client first Server second ...

Page 59: ...layer 2 left looking at screen 2 Calibrate master second player 1 right looking at screen Follow procedures in the Owner s manual to properly complete the calibration sequence Press service switch to access the menu again set volume Set desired motion strength Set coin value Press restart Validate TV is showing attract mode Start test ride with each player Validate hand tracking is functional for ...

Page 60: ... attached on both ends Check that the correct cables are connected to the corresponding side of the link box orange cables should connect to the side with orange trims Connect all video output cables to the same graphics card Do not connect video output cables to ports on the motherboard If available try a different type of video output for example switching HDMI with DisplayPort from the graphics...

Page 61: ... sure that the headset is placed inside the play area If power on the headset was disconnected and reconnected you need to also restart the SteamVR app Try to disconnect and reconnect the HDMI cable to the HDMI port on your computer s graphic card Restart the SteamVR app If you still get an error reboot your computer and reopen the SteamVR app 13 1 4 My headset display is blurry What should I do T...

Page 62: ... the SteamVR app If you still get a similar error repeat the steps again You can also check if you re encountering a USB related issue 13 1 6 My headset can t be detected due to a USB port issue What should I do Do the following steps to troubleshoot the issue Plug the USB cable into a different USB port to confirm if the error is due to a USB port related issue Option Description If you have a US...

Page 63: ...ettings Audio 3 On the Set playback device to drop down list choose HTC VIVE or select Speakers USB Audio Device Make sure that Windows is sending audio to Vive 1 On your computer right click the Volume icon on the task tray 2 Click Playback devices and then select HTC VIVE 3 Right click HTC VIVE and then select Set as default device You may also need to right click on any detected audio device an...

Page 64: ...t you ve installed your base stations correctly If the base stations have trouble wirelessly syncing with each other there might be an obstruction in your play area Check if using the sync cable would solve your issue Restart the SteamVR app If you still get an error reboot your computer and reopen the SteamVR app For more information you may refer to the SteamVR Troubleshooting page 13 3 Storm Wh...

Page 65: ...Money Acceptor Installation 14 1 Card Swiper Locate the terminal block in the front cabinet Connect 12V at the end rectangle position Connect signal at the green rectangle position For either 1 card or 2 card swiper configuration connect both signal at the same location Set the credit value in the card swiper system Set machine credit value to 1 for each player ...

Page 66: ...tech Amusement Inc 15 Storage Requirements If a storage period is required before the requirement arrival on the customer site the warehouse shall meet the following requirements The temperature shall be kept between 18 and 25 Celsius at all times The humidity level shall be kept between 50 and 60 non condensing at all times ...

Page 67: ...y to Triotech Amusement Inc 16 Storm Information 16 1 Information Plate Name Project Name One 1 occupant per seat Maximum guest weight admissible is 350 lbs 16 1 1 Storm Seats The serial numbers of the seats are 16 1 2 Storm Weight Pillar Structure 788 lbs approx Front including seats 776 lbs approx Total 1570 lbs approx ...

Page 68: ...Storm OM 001 Storm OM 001 68 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc 16 1 3 Date of Manufacture ...

Page 69: ...tained herein is proprietary to Triotech Amusement Inc 17 Triotech Service and Support Team Contact Triotech Amusement Inc 780 rue Marion Joliette Québec Canada J6E 8S2 Phone 1 450 760 9082 Press 1 for Service and Support Toll Free US CAN 1 888 465 4634 Fax 1 450 760 9348 service trio tech com 24 hour technical support ...

Page 70: ..._____________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ __________________________...

Page 71: ...____________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________...

Page 72: ...Storm OM 001 Storm OM 001 72 28 February 2020 This document including the information contained herein is proprietary to Triotech Amusement Inc ...

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