22
Installation and Safety Manual
Trinasmart
To check the local network for issues:
1.
Check with the network administrator to make sure the network provides the IP address automatically to computers
that connect to it. The MMU is configured to obtain an IP address from the network automatically through a DHCP
server. If the network requires a static IP address see section below.
2.
Check if the network cable is functional. If the cable is working and the MMU is connected to an active network switch
through the cable, the LED should blink at the switch port connection.
3.
Check the network connection with a laptop computer. Verify the network connection to the MMU by disconnecting
the network cable from the MMU and connecting it to a laptop. If the laptop can access the web but the MMU cannot,
contact the Tigo Energy support hotline.
Setting up a Static IP address
1.
Contact the network administrator and obtain the following information:
Static IP address assigned to the MMU: ........................................................................................................................................................................................
Subnet Mask: .................................................................................................................................................................................................................................................
Default gateway: ........................................................................................................................................................................................................................................
Preferred DNS server: ...............................................................................................................................................................................................................................
Alternate DNS server: ...............................................................................................................................................................................................................................
2.
Bring this information and locate the Trinasmart Management Unit. Depress the latch to open the clear protective cover
on the MMU and press the “MENU” button – then press “ENTER”. Scroll to “3. Network” – then press “ENTER”. Scroll to “3.3.
CONFIGURE”- then press “ENTER”.
3.
The display will read “ARE YOU SURE?” AND “Y=ENTER, N=MENU”. To proceed press “ENTER”. The display will read
“AUTOMATIC IP?” AND “Y=ENTER, N=MENU”. To proceed press “MENU”. Then the display will read “IP ADDRESS:” AND
“000.000.000.000”. Notice the cursor is under the left most zero. Use the scroll up and down keys to change the value of
the number. Use the “ENTER” key to move right and the “MENU” key to move left. When the cursor is on the right most
digit, you can move to the next input screen by pressing “ENTER”.
4.
The next entry field will read “SUBNET MASK” AND AGAIN “000.000.000.000”. Use the four keys as before to move and
change the number values.
5.
The next entry field will read “DEFAULT GATEWAY” AND AGAIN “000.000.000.000”. Use the four keys as before to move
and change the number values.
6.
The next entry field will read “PREFERRED DNS SERVER” AND AGAIN “000.000.000.000”. Use the four keys as before to
move and change the number values.
7.
The next entry field will read “ALTERNATE DNS SERVER” AND AGAIN “000.000.000.000”. Use the four keys as before to
move and change the number values.
8.
The final field will read “SAVE SETTING?” and “Y=ENTER, N=MENU”. Press “ENTER” to complete the entry of a new static IP
address for the MMU.
Troubleshooting – Optimizer ID
If there is an error with the Optimizer IDs, these can be edited directly through the software interface. From “My
Installations”, click on the project you would like to edit. Then select the “Admin” tab, and the “Site Details” sub-tab. Scroll to
the bottom of this page to find a button labeled “Edit Configuration.” From the edit section, hit “Next” twice. You will now
find yourself on the Optimizer ID page, where you can edit the incorrect IDs. When you are done, click “Save” to save your
changes.
Troubleshooting modules which are not seen by the Trinasmart Management Unit.
If the Trinasmart MaxiManager Software in the “Summary” view shows the module as powered off, when it is expected to
be active:
1.
Check that the physical connections between the PV module and the Module Optimizer are complete and secure.
2.
Refresh the web browser configuration and check to see whether the panel has refreshed.
3.
If the problem persists, determine if the Module Optimizer is out of communication range of the MMU. This can be
determined by the performance of other Module Optimizers in close proximity.
4.
If the signal strength is too low, install or reposition the Gateway.
5.
Once complete, refresh the browser to check whether the module is now visible and active.
