© Copyright 2017 TRENDnet. All Rights Reserved.
35
TRENDnet User’s Guide
Limited Warranty
Troubleshooting
1.
I inserted the Utility CD‐ROM into my computer's CD‐ROM Drive but the
installation menu does not appear automatically. What should I do?
Windows 10/8/8.1
If the installation menu does not appear automatically, press the windows icon
and press “r” simultaneously. In the “run” box, type D:\autorun.exe, where
“D” in “D:\autorun.exe” is the letter assigned to your CD‐ROM Drive, and then
press the ENTER key on your keyboard .
Windows 7
If the installation menu does not appear automatically, click on the Windows
Icon on the bottom left hand corner of the screen, click the “Search programs
and files” box, and type D:\autorun.exe, where “D” in “D:\autorun.exe” is the
letter assigned to your CD‐ROM Drive, and then press the ENTER key on your
keyboard .
Windows Vista
If the installation menu does not appear automatically, click Start, click the
Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the
letter assigned to your CD‐ROM Drive, and then press the ENTER key on your
keyboard.
Windows XP
If the window does not appear automatically, click Start, click Run and type
D:\autorun.exe where “D” in “D:\autorun.exe” is the letter assigned to your
CD‐ROM Drive, and then press the ENTER key on your keyboard.
2.
The autorun program is unable to detect my camera. What should I do?
a.
Verify that you have followed all the steps in Section 2: Hardware
Installation.
b.
Disable any software firewall programs such as ZoneAlarm or Norton
Internet Security. If you are using Windows 8, 7, Vista or XP, disable the
built in firewall.
c.
Reset the IP Camera
d.
Run the Autorun program from the CD‐ROM again.
3.
I do not have a DHCP server or DHCP is disabled on my network and I am unable
to configure the camera. What should I do?
a.
Go to the TCP/IP settings on your computer and assign a static IP address
on your computer’s network adapter in the subnet of 192.168.10.x. Since
the default IP address of the camera is 192.168.10.30, do not assign a
static IP address of 192.168.10.30 on your computer’s network adapter.
b.
Open Internet Explorer and enter
http://192.168.10.30
into the address
bar.
4.
I forgot my password. What should I do?
a.
Press and hold the reset button at the back of the camera for 10 seconds and
release it, the camera will reset to default and restart.
Summary of Contents for TV-IP344PI
Page 1: ...TRENDnet User s Guide Cover Page ...
Page 39: ......