Transition Networks
SM24DP4XA Install Guide
33769 Rev. A
Page
34
of
42
Record Device and System Information
After performing the troubleshooting steps, and before calling or emailing Technical Support, please record as
much information as possible in order to help the Transition Networks Tech Support Specialist.
1. From the Web UI, select the
Monitor
>
System
>
Information
menu path. From the CLI, use the
show
commands needed to gather the information below or as requested by the TN Support Specialist.
2. Record Model Name: _________________________________ Firmware Version: _______________________________________
Hardware Version: ________________________________________ Serial Number: ___________________________________________
3. Record LED Status: ________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
4. Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Transition Networks service contract number: _________________________________________________________________
Describe the failure: ________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.): ________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
The model and serial numbers of other Transition Networks products in the network: _____________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe your network environment (layout, cable type, etc.): ________________________________________________________
__________________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________
SFPs Used: _____________________________________________________________________________________________________________
Power Source used: ___________________________________________________________________________________________________
_________________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ______________________
_________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _______________________________________________________
