TransAct ITHACA 9800, Maintenance Manual

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About Your Ithaca
®
9800 Printer
100-13732 - Rev B Page 5
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your Ithaca
®
printer. Click on the Support link to find
support information for your Ithaca
®
9800 printer, including online access to
drivers and documentation, or contact us via e-mail at support@transact-
tech.com .
Telephone Technical Support
Live telephone support is available by contacting TransAct or one of its
regional affiliates via the contact information listed in this section. To help us
serve you faster, please have the following information ready when you call:

The Model Number and Serial Number of the printer.

A list of any other peripheral devices attached to the same port as the
printer.

What application software, operating system, and network (if any) you are
using.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.
Warranty Information
Ithaca
®
9800 Printers come with a standard warranty that commences upon
shipment from factory, and covers parts and labor. An optional warranty,
covering both parts and labor, may be purchased separately.