TransAct ITHACA 9800, Maintenance Manual

Page: 16 / 70

About Your Ithaca
®
9800 Printer
Page 6 100-13732 - Rev B
Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
TransAct facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Please prepare the printer being returned for repair as
follows:

Pack the printer to be returned in the original packing material.

Do not return any accessories unless asked to do so by a support
technician.

Write the RMA number clearly on the outside of the box.
Shipping Printers
Be sure to save the packing materials in the event that you need to send the
printer in for servicing. TransAct is not responsible for damaged return items
that are not packaged in original shipping material.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain
information about your warranty, contact our Sales Department at the contact
telephone or fax numbers listed below or visit our web site at www.transact-
tech.com .