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ELEVATE
®
ENCOMPASS
TM
OWNER’S GUIDE
ELEVATE
®
ENCOMPASS
TM
OWNER’S GUIDE
WARRANTY INFO
US WARRANTY
Warranties outside the US may vary. Contact your local authorized distributor for
details.
Commercial Warranty:
• Frame – 5 years
• Parts & Upholstery – 1 year
• Foam & Rubber – 90 days
LIMITED WARRANTY
USE OF NON-TOTAL GYM ACCESSORIES:
Defects or damage that result from the use
of third party or homemade accessories are excluded from coverage.
UNAUTHORIZED SERVICE OR MODIFICATION:
Defects or damage that result from
service, maintenance, repairs, adjustment, installation or alteration conducted by
anyone other than Total Gym or its authorized representatives are excluded from
coverage.
WARRANTY CLAIMS
Total Gym
®
treats warranty claims as a priority. To process these quickly, a
Return Merchandise Authorization (RMA) number is required to properly link your
merchandise with your claim. Total Gym does not accept returned merchandise
without an accompanying RMA number. Contact Total Gym Customer Service
Department at 858-586-6080 or email [email protected] if you are making a
warranty claim. A representative will issue you an RMA number and instructions for
proper packaging of the equipment for shipping.
WARRANTY INFORMATION
IMPORTANT:
Save your invoice. Please retain packaging instructions. US Customer
Service Center: 858-586-6080. Shipping Damage: FOB origin, unless otherwise specified.
Total Gym accepts no responsibility for damage in shipping. Total Gym does,
however, make every effort to facilitate the satisfactory resolution of claims made
against delivery agents for damage during shipping. If the package appears to have
sustained damage in shipping, or if the equipment appears to have shifted in delivery
but no damage is evident, retain the shipping boxes until your product has been fully
assembled to ensure there is no functional damage that is not initially visible. In the
event of damage during shipping, retaining the shipping boxes helps to facilitate your
claim against the shipper. Take photographs of damaged boxes or contents before
opening.
PURCHASE RECORD. RETAIN THIS COPY FOR YOUR RECORDS.
Date Purchased __________________________________________________________________
Purchased From __________________________________________________________________
Model Name: ELEVATE Encompass, Part # 5200-B2
Serial Number ____________________________________________________________________
TotalGym.com
Customer Service:
858.586.6080
5225 Avenida Encinas Suite C
Carlsbad CA 92008
