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Strata LVMU/GVMU Voice Processing System User Guide 7/06

Send Messages

From any tone-dialling telephone, you can record and send a message to a user,
several users, or to a personal or system distribution list.

This chapter covers:

•

Recording controls

•

Send a message

•

Forward a message

•

Reply to the current message

•

Special delivery options

•

Future delivery

Summary of Contents for Strata GVMU

Page 1: ...Strata GVMU LVMU User Guide ...

Page 2: ...July 2006 Business Communications Division Voice Processing System User Guide L ...

Page 3: ...1 July 2006 Copyright 2006 Toshiba Information Systems UK Ltd Business Communications Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata a...

Page 4: ... the symbol indicates that this product may not be treated as household waste By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this product For more detailed information about the take back and recycling of this product please contact your s...

Page 5: ...m and hereby exclude all conditions warranties and other terms with regard to the Software including but not limited to any conditions warranties and other terms of non infringement of third party rights year 2000 compliance merchantability satisfactory quality and fitness for a particular purpose relating to the ownership of the Software or as to price in every case whether express or implied by ...

Page 6: ...ments Media vii Chapter 1 The Grand Tour Overview 2 Features to Personalise Your Mailbox 4 Message Queues 4 New Message Queue 4 Saved Message Queue 5 Message Types 6 Forwarded Message 6 Reply Message 6 Greetings 7 Personal 7 System 7 Busy 7 Special Delivery Options 8 Urgent 8 Private 8 Return Receipt 8 Future Delivery 8 Message Destination Selections 9 Personal Distribution Lists 9 ...

Page 7: ...Messages 21 Playback Controls 22 Play Your Messages 24 Special Functions 27 Chapter 4 Send Messages Recording Controls 32 Send a Message 33 Forward a Message 37 Reply to the Current Message 40 Special Delivery Options 43 Future Delivery 44 Chapter 5 Manage Mailbox Change Your Greeting 46 Create or Record Over a Personal Greeting 47 Change Your Greeting Selection 49 Review a Greeting 50 Change Your...

Page 8: ...e Your Lists 61 Manage Guest User IDs 63 Use Guest User IDs 64 Chapter 6 Integration Features Call Forward 65 Message Waiting 67 Responding to a Lit Msg LED 67 Turning On Off Message Waiting LED on Another Extension 68 CIX Integration 68 Soft Key Control of Voice Mail 68 Call Record LVMU only 70 To record a call 70 Pause Resume Recording 71 Call Monitor LVMU only 71 Direct Transfer to Voice Mailbo...

Page 9: ...Contents Chapter 6 Integration Features iv Strata LVMU GVMU Voice Processing System User Guide 7 06 ...

Page 10: ...tructions on those features you need when accessing your voice mail for the first time including changing your security code and recording your name Chapter 3 Play Messages contains step by step instructions on playing messages Chapter 4 Send Messages details how to send forward and reply to a message Chapter 5 Manage Mailbox provides step by step instructions on recording greetings using destinat...

Page 11: ... considered busy when all extensions are being used Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN Arial bold Represents telephone buttons Courier Shows a computer keyboard entry or screen display Type Indicates entr...

Page 12: ...d Maintenance Manual Strata LVMU GVMU Voice Processing Quick Reference Guide Strata LVMU GVMU Voice Processing Installation Programming and Maintenance Maual For authorised users BCD Partner Portal http www telecoms toshiba co uk partner contains all current Strata LVMU GVMU Voice Processing documentation and enables you to view print and download current publications See Figure 10 Cross reference...

Page 13: ...Introduction Related Documents Media viii Strata LVMU GVMU Voice Processing System User Guide 7 06 ...

Page 14: ...s chapter provides an overview of the system and covers the following general topics Features to personalise your mailbox Message queues Message types Greetings Special delivery options Future delivery Message destination selections User options User prompts User tutorial New User ...

Page 15: ...cts how and which features you can access Whenever possible this guide provides information concerning feature exceptions and which features may be configured to work differently You can access your mailbox from any tone dialling telephone using your security code After you access your voice mail you hear the number of messages you have in your message queue s followed by a prompt from the Main Me...

Page 16: ...ions User ID plus Directory Personal List 1 7 System List 1 7 Press when finished Special Delivery Options Set Urgent status On Off Set Private status On Off Set Return Receipt request On Off Return to previous menu Set Future Delivery Cancel message and select new destination Cancel and Return to Main Menu Change your Greeting Change your User Options Manage your Lists Select for a Personal List ...

Page 17: ... greetings that are played when you are unavailable see Change Your Greeting on page 46 Guest Users You can create Guest User IDs that can be used by clients friends etc Users frequently use this feature to create guest IDs for clients so that they may easily exchange confidential information see Manage Guest User IDs on page 63 Message Queues Your messages reside in one of two queues new or saved...

Page 18: ...After you play the last message in the queue your voice mail system prompts End of messages You can choose to return to the top of the queue go to the top of the other queue etc Saved Message Queue Saved messages are messages that you saved or that were automatically saved by your voice mail system at the end of the message Access the Saved Message Queue from the Main Menu by pressing 177 or from ...

Page 19: ...tion list When forwarding a message recording a message comment is optional Reply Message Messages to which you want to send an immediate answer can be sent as a reply message When replying to a message your voice mail system does not prompt you to select the destination since it remembers the source The Reply feature only works if the original message is sent from another voice mail user on the s...

Page 20: ... choose you can override the automatic schedule using the Change Your Greeting Selection on page 49 System The system greeting is a standard prerecorded greeting It cannot be recorded over or deleted The greeting states Please leave a message for name Your voice mail system adds your name from the name recording that you have made see Record Your Name on page 16 Busy If your User ID mailbox is con...

Page 21: ... private messages however a private message cannot be forwarded Once a message is sent the private status cannot be removed Return Receipt You can mark a message Return Receipt if you want verification of its receipt When a user plays completely or partially a message marked for Return Receipt a notification is sent back to the sender Your voice mail system notifies the sender when and by whom the...

Page 22: ...de directory by pressing 00 Personal distribution list System distribution list See Send a Message on page 33 for instructions on using these options Personal Distribution Lists You can originate up to seven Personal Distribution Lists consisting of other system users You can add or delete users at any time The lists are for only your use At the time you create a list you are given the option of r...

Page 23: ...y Each User ID can be identified with up to two names These names are entered into the automated directory by the System Administrator and enhance the directory s search find capabilities Common choices for the names are the first and last names of the user or the last name of the user and a commonly misspelled version of the last name User Options You can set your telephone for Do Not Disturb DND...

Page 24: ...n record your voice mail system automatically calls you at the designated number and with the chosen method to notify you of your messages User Prompts Your voice mail system prompts only for menu options available to you You do not hear prompts for options Not supported by your voice mail system Not configured for your mailbox by the System Administrator e g guest users do not disturb Check with ...

Page 25: ...The Grand Tour User Tutorial New User 12 Strata LVMU GVMU Voice Processing System User Guide 7 06 ...

Page 26: ...the directory is accessed the system greeting is selected or when another voice mail user sends a message to you Record your personal greeting Your personal greeting automatically plays when you are not available to answer your telephone Change the default security code for your mailbox to ensure privacy You should change it on a regular basis Note If you do not complete the tutorial before hangin...

Page 27: ...ve this information Each time you access your User ID mailbox your voice mail system announces Your name and extension if applicable Note Your voice mail system may not be configured to play your name when you log on to your mailbox The number of new and saved messages you have in your message queue s The number of messages that will be purged upon exiting your mailbox if applicable Your voice mai...

Page 28: ... system is designed with a fixed length number for your security code do not press after entering the security code See your System Administrator for specific operation of your system You are now in your mailbox Your voice mail system plays your name and the number of messages you have and then prompts you with a list of choices from the Main Menu 1 From an internal telephone call your voice mail ...

Page 29: ...ou first enter your mailbox the tutorial prompts you to record your name and walks you through the entire recording sequence You can re record your name at any time see Record Your Name on page 57 1 At the tone state your name slowly and clearly if you like you can also state your extension 2 Press when done Your voice mail plays your name recording 3 After your name plays press 1 To accept the re...

Page 30: ...oshiba Marketing Department It is Monday 19th June and I am in the office today I am either on the telephone or have stepped away from my desk At the tone please leave a detailed message and a contact number where I can reach you and I will be happy to return your call 1 At the tone begin recording your greeting The following information should be included in your Personal Greeting Your name Compa...

Page 31: ...s mailbox number xxx is enabled plays your recorded name and announces the number of messages in your mailbox You can now perform any of the functions available on your voice mail system s Main Menu or exit the mailbox 1 Enter your new security code The minimum and maximum number of digits for the security code are determined by your System Administrator Please ask your System Administrator for co...

Page 32: ...e or 999 to hang up from another manufacturer s telephone system or to exit the user mode press 0 Your voice mail system can be configured so that you can exit your mailbox without leaving the voice mail system Please ask your System Administrator to find out if your system is configured for this or some other function when pressing 0 If you have the 0 to EXIT User Mode capability you hear the voi...

Page 33: ...Getting Started Step 5 Exit Your Mailbox or User Mode 20 Strata LVMU GVMU Voice Processing System User Guide 7 06 ...

Page 34: ... waiting light on your telephone when your new message queue is empty or only Pending messages remain see Message Queues on page 4 The Message Waiting LED remains on only if there are new messages in the queue Access Messages Once you press 1 to play your messages the following telephone keys assist you in going through your messages 1 Takes you to the next message or back to the top of the queue ...

Page 35: ...n returning to the Main menu Playback Controls While playing a message you can pause control the volume location and speed of playback using the following keys shown below 7435 LVMU Go Forward advance Turn Down volume Back Up rewind Pause Resume toggle or 30 secs Turn Up volume Play Next Message from last message go to first Press to play Previous Message from first message go to last Turn Down ad...

Page 36: ... resumes playing as soon as you press 4 or automatically at the end of 30 seconds You can pause the playback as many times as necessary 8 Turn Up Volume 0 Turn Down Volume Each time you press 8 or 0 the volume of messages adjusts one increment until the maximum number of increments is reached Your voice mail system saves the current level when you exit Back Up rewind The message backs up rewinds a...

Page 37: ...ly accesses the New Message Queue If no messages exist in the New Message Queue your voice mail system automatically accesses the Saved Message Queue Play Messages Play the next message Save the current mesage Delete the current message Forward the current message Reply to the current message Special Functions Message Date and Time Future Delivery Review Play Save Delete Continuous Delete New Save...

Page 38: ...ivate another selection While the message plays you can select 4 pause resume 8 turn up volume 0 turn down volume back up rewind go forward advance 2 Optional While the message plays or immediately after you can select one of the following 1 Play the next message Skips to the beginning of the next message Note If you reach the end of your messages pressing 1 takes you back to the top of the same q...

Page 39: ...rs or a destination list See Forward a Message on page 37 for details on this feature 6 Reply to the current message Your reply is sent to the originator of the message In addition you can send your reply to a single user multiple users or a destination list See Reply to the Current Message on page 40 for details on this feature 7 Special Functions Your voice mail system prompts with the options S...

Page 40: ...t the beginning of each message 5 Future Delivery Review Your voice mail system plays your name the future delivery time date the message will be sent and the entire message Your voice mail system automatically saves the message for future delivery While the message is playing or immediately after you can select any of the following 1 Play the next message Skips to the beginning of the next future...

Page 41: ...th the first message in the queue and continues until the preset time has expired Both heard and unheard messages are deleted If there are two queues new and saved the deletion occurs only in the queue you are in when you press 6 for continuous delete Ask your System Administrator to verify that you have this option 7 New Saved message queue toggle This feature operates as a toggle use it to move ...

Page 42: ...sage in the queue and continues until the preset time has expired If there are two queues new and saved the playback occurs only in the queue you are in when you press 8 for continuous playback Ask your System Administrator to verify that you have this option 9 Return to previous menu Your voice mail system returns to the Play Messages Menu ...

Page 43: ...Play Messages Special Functions 30 Strata LVMU GVMU Voice Processing System User Guide 7 06 ...

Page 44: ...From any tone dialling telephone you can record and send a message to a user several users or to a personal or system distribution list This chapter covers Recording controls Send a message Forward a message Reply to the current message Special delivery options Future delivery ...

Page 45: ... The message resumes recording as soon as you press 4 Your voice mail system prompts you with Begin recording Beep If within the 30 seconds you do not press 4 voice mail restarts another 30 second pause If during the second 30 second pause you Do not press any key voice mail assumes you have cancelled the message and returns to the Main Menu Press your voice mail system returns you to the Send Mes...

Page 46: ...e toggle or 30 seconds End recording Select from the following User ID plus Directory plus name Personal List 1 7 System List 1 7 Press when finished From the Main Menu Play Messages Forward the current message Reply to the current message Send Messages Enter one of the following User ID plus Directory plus name Personal List 1 7 System List 1 7 Multiple Destinations Record Record a message commen...

Page 47: ...ys the user s name or User ID for confirmation Note If your voice mail system is designed with a fixed length number for your User ID do not press after entering a User ID See your System Administrator for specific operation of your system 00 Directory You are prompted to enter the person s name Enter the first few letters of the first or last name Q 7 Z 9 Your voice mail system plays the first na...

Page 48: ...s the recording 4 Press again to send the message immediately Your voice mail system tells you that your message has been sent and returns you to the Main Menu Important If you press to send your message you cannot use the special recording and sending options or before sending the message you can use any of the following options 1 Review recording The recording plays 2 Re record Press when done T...

Page 49: ...r to sending the message See Special Delivery Options on page 43 for instructions on using this option 8 Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using this option Cancel message and select new destination Cancels the message and returns you to Step 2 on page 34 Cancel and Return to the Main Menu ...

Page 50: ...ntered in the 4 Additional Destinations option see 4 Select Additional Destinations on page 39 A list counts as one destination User ID and press Press again to record a message without playing the user s name Your voice mail system plays the user s name or User ID for confirmation Note If your voice mail system is designed with a fixed length number for your User ID do not press after entering a ...

Page 51: ...ion about System Lists 04 Multiple Destinations You are prompted for the destinations User ID 00 01 Personal List and or 02 System List 3 Optional Record a message comment after the tone When finished press While recording you can press 4 to pause resume toggle or 30 seconds the recording 4 Press again to forward the message immediately Your voice mail system tells you that your message has been f...

Page 52: ...ns 7 Special Delivery Options You can send a message as urgent private or with a return receipt request The settings can be used in any combination and changed prior to sending the message See Special Delivery Options on page 43 for instructions on using this option 8 Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for inst...

Page 53: ...When a voice mail user that has not logged on to his her mailbox leaves a message for you you have to enter a destination to respond 1 From the Play Messages Menu press 6 Reply to the current message You are prompted to record your reply to the message 2 Record your reply after the tone When finished press While recording you can press 4 to pause resume toggle or 30 seconds the recording 3 Press a...

Page 54: ...If your voice mail system is designed with a fixed length number for your User ID do not press after entering a User ID See your System Administrator for specific operation of your system 00 Directory You are prompted to enter the person s name Enter the first few letters of the first or last name Q 7 Z 9 Your voice mail system plays the first name that matches the combination of the letters you e...

Page 55: ...ons You can send a message as urgent private or with a return receipt request The settings can be used in any combination and changed prior to sending the message See Special Delivery Options on page 43 for instructions on using this option 8 Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using this opt...

Page 56: ... status toggle To remove the urgent status press 7 then 1 again Urgent messages play first in the New Message Queue 2 Set Private status toggle To remove the private status press 7 then 2 again Private messages cannot be forwarded 3 Set Return Receipt request toggle To remove the return receipt request press 7 then 3 again Your voice mail system notifies you when and by whom the message was receiv...

Page 57: ...fault to the current time date To set a future delivery time you do not need to enter all the options For example if you have recorded a message and want to have it delivered that afternoon at 2 30 PM you only need to enter the hour 2 select PM and enter the minutes 30 using options 1 and 2 1 Set Hour 1 12 1 AM 2 PM Your voice mail system prompts you to select AM or PM 2 Set Minutes 0 59 3 Set Day...

Page 58: ...box 5 Your voice mail system provides special options to customise and manage your mailbox features menu shown below From the Main Menu Manage Mailbox Change your Greeting Change your User Options Manage your Lists Manage your Guest User IDs Return to Main Menu 3 1 2 3 4 9 ...

Page 59: ...ntrols menu shown below Create or record over a personal greeting Change your greeting selection Review a greeting Not available for System greeting From the Main Menu Manage Mailbox From the Manage Mailbox Menu Change your Greeting Select for a Personal Greeting or for the System Greeting Review selected greeting Record new greeting Review recording Re record Append to recording Cancel recording ...

Page 60: ...hange your Greeting Menu 2 Enter a number from 1 7 Your greeting is identified by the number chosen For example you can record a general greeting as greeting 1 then record a greeting for holidays as greeting 2 Later you can choose which one plays You can re record a greeting at any time 3 Press 2 to record the greeting speak slowly and clearly The following information should be included in your P...

Page 61: ...ing The greeting is cancelled The system returns to the previous menu 9 Save recording Your voice mail system tells you that greeting number has been recorded and returns to the previous menu Again you are given the option to review or record over the greeting you have just recorded 6 Press 9 to return to the previous menu You are given the option to record another greeting 7 Press 1 and select an...

Page 62: ...tem greeting Your callers hear the system greeting when you do not answer or when your telephone is busy Note If you have recorded a busy greeting this greeting does not play when your telephone is busy see Create or Record Over Your Busy Greeting on page 55 for details Important The last greeting selected or recorded is the greeting that callers hear as your User ID greeting or to review the curr...

Page 63: ...current greeting The current greeting plays Your voice mail system prompts you with the Change Your Greeting Menu options Note Pressing does not affect the current greeting selection or enter a number from 1 7 then press 1 to review the greeting Press 9 to return to previous menu The greeting plays Your voice mail system prompts you with the Change Your Greeting Menu options 4 Press 9 to return to...

Page 64: ...phone or system Please ask your System Administrator to verify which user options are available to you From the Main Menu Manage Mailbox From the Manage Mailbox Menu Change your User Options Change your Do Not Disturb On Off Change your Call Screening On Off Change your Security Code Select your Busy Greeting toggle Record your Busy Greeting Record your Name Change message Notification Review your...

Page 65: ...ystem plays the Manage Mailbox Menu 2 Press 2 Change your User Options 3 Press 1 Change your Do Not Disturb On Off A prompt verifies the current status of the feature Important DND on the your voice processing system is different from the DND features for your telephone system If your telephone comes with a DND button or feature it works independently from this feature on your voice mail system 4 ...

Page 66: ...the Main Menu press 3 Manage Mailbox Your voice mail system plays the Manage Mailbox options 2 Press 2 Change your User Options 3 Press 2 Change your Call Screening On Off A prompt verifies the current status of the feature 4 Optional Press 2 again to reset the feature if required Pressing 2 toggles the Call Screening feature On and Off 5 Press 9 to return to the Manage Mailbox Menu You can select...

Page 67: ...of options from the Manage Mailbox Menu 2 Press 2 Change your User Options Your voice mail system prompts with a list of options from the Change your User Options Menu 3 Press 3 Change your Security Code Your voice mail system prompts you to enter your new security code 4 Enter your new security code The minimum and maximum number of digits for the security code are determined by your System Admin...

Page 68: ...If a custom greeting is not recorded the default system busy greeting plays 1 From the Main Menu press 3 Manage Mailbox Your voice mail system plays the Manage Mailbox options 2 Press 2 Change your User Options 3 Press 5 Record your Busy Greeting Your voice mail system prompts you to record your custom busy greeting 4 Begin recording at the tone Press when done 5 Optional After recording you can p...

Page 69: ... 3 Manage Mailbox Your voice mail system plays the Manage Mailbox options 2 Press 2 Change your User Options 3 Press 4 Select your Busy Greeting toggle A prompt verifies the current status of the feature 4 Optional Press 4 again to reset the feature if required Pressing 4 toggles between selecting your custom busy greeting and the system busy greeting 5 Press 9 to return to the Manage Mailbox Menu...

Page 70: ...me when you log on to your mailbox Your system may be programmed such that you need to record your extension as well as your name Ask your System Administrator for the requirements of your system 1 From the Manage Mailbox Menu press 2 Change your User Options Your voice mail system prompts with Change your User Options Menu 2 Press 6 Record your Name Your voice mail system prompts you to record yo...

Page 71: ...matically calls you at the designated number and with the chosen notification method Using the Change Message Notification option you can enable disable a notification method and or change the notify phone number 3 Append recording Press when done You can add a short comment that plays at the end of the recording for example a vacation announcement 4 Cancel recording You can cancel your newly reco...

Page 72: ...le Pressing 1 toggles the notification template between Enable and Disable After pressing 1 a prompt verifies the current status 2 Change notification digits Enter the new notification telephone number s digits and press Your voice mail system verifies the telephone number entered Save changes Your voice mail system tells you that the notification template changes have been saved Your voice mail s...

Page 73: ...he Manage Mailbox options 2 Press 2 Change your User Options 3 Press to Review your Option Settings Your voice mail system verifies the status of your DND Call Screening options and plays your selected busy message and name recording 4 Press 9 to return to the Manage Mailbox Menu You can select another user Manage Mailbox option or 99 to return to the Main Menu You can select another Main Menu opt...

Page 74: ...ave chosen the correct distribution list From the Manage Your Lists Menu shown below you can review the list contents add and delete User IDs to the list and record a list comment to help you identify the list 1 From the Main Menu press 3 Manage Mailbox Your voice mail system plays the Manage Mailbox Menu 2 Press 3 Manage your Lists 3 Select the desired list number 1 7 You are prompted to enter an...

Page 75: ...elete a User ID from the list Your voice mail system prompts you to enter the User ID Enter the User ID Press when done The name and extension plays The system prompts Deleted 4 Record a list Comment Record your comment Press when done When sending a message the comment plays each time the destination list is selected Your voice mail system prompts you to record the comment 5 Press 9 to return to ...

Page 76: ...feature Managing Guest User IDs involves creating and deleting these IDs menu shown below 1 From the Main Menu press 3 Manage Mailbox Your voice mail system plays the Manage Mailbox Menu 2 Press 4 Manage Guest User IDs Your voice mail system plays the Manage Guest User IDs Menu 3 Select one of the following 1 Create a Guest User ID The system prompts with a Guest User ID number Be sure to make a n...

Page 77: ...en done The system confirms the Guest User ID is deleted 3 Review your Guest User IDs The system lists your Guest User ID numbers 4 Press 9 to return to the Manage Mailbox Menu You can select another user Manage Mailbox option or 99 to return to the Main Menu You can select another Main Menu option 1 Call the voice mail system 2 Enter 998 Note Check with your System Administrator for the User ID d...

Page 78: ...such as Voice Mail Station Call Forward enables you to assign Call Forward destinations for each extension on your phone Each extension can be independently set for a different Call Forward feature You can set a flexible button to perform any Call Forward function Call Forward must be set prior to receiving the call Note Station Call Forward takes priority over System Call Forward Table 1 on page ...

Page 79: ...Call Forward Procedures Feature Button Sequence Call Forward Station Call Forward Any Call Internal and Incoming Line All Call Press Extension button 6011 Tone Destination No Tone Busy Press Extension button 6021 Tone Dest No Tone No Answer Press Extension button 6031 Tone Dest No Tone Timer Busy No Answer Press Extension button 6041 Dest No Timer Cancel Press Extension button 6051 Tone Call Forwa...

Page 80: ...an LCD phone if you see a press Scroll to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press Msg then lift the handset Your phone rings the extension or voice mail device that sent the indication The LED continues to flash red ...

Page 81: ...ve set on another extension press 64 plus the extension number that has the message light set Then hang up to release your telephone CIX Integration Your company s Toshiba Strata CIX phone system has the Proprietary Integration with your voice mail enabled allowing you to have an additional feature at your disposal Soft Key Control of Voice Mail If you cannot access this feature check with your Sy...

Page 82: ...oice mailbox the LCD displays the Main Menu options shown at right You are then able to perform many of the standard voice mail functions using the Soft Keys on your phone Play Messages menu example shown at right 5951 Soft Keys Feature Scroll Mode Page 1 NEW 5 SAVED DIRECT SS Soft Keys SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR 5951 Soft Keys Feature Scroll Mode Page SEND VOICE MAIL MAIN MEN...

Page 83: ... are not available Important Mailboxes have a definable limit on the length one message can be If you plan on doing lengthy recordings using this feature see your System Administrator so your message recording time can be properly defined To record a call 1 With a call in progress press the Record key If you are using the auto method the Record LED flashes rapidly and there is approximately a one ...

Page 84: ...in You can pause and resume indefinitely throughout the conversation The only limit may be a message length imposed by the voice mail system Call Monitor LVMU only Note This feature requires the presence of a Call Monitor feature key to be programmed on your Strata telephone Feature code can be used to log out To active call monitor login by pressing the Call Monitor Key and entering your password...

Page 85: ...all for a busy or absent employee to his her mailbox It eliminates the need for the caller to enter the desired mailbox number after being connected to the voice mail system To transfer a call directly to Voice Mail VM 1 While on a call press Cnf Trn You hear feature dial tone 2 Press Direct Transfer to VM or enter 407 You hear entry tone 3 Enter the VM mailbox number usually the same as the exten...

Page 86: ...Y NOTES 1 1 Both systems must have an earth connection and must be hardwired to a main distribution point The main cabinet must be earthed 1 2 Table A 1 below identifies and classifies the ports available on the system Table A 1 Type of Circuit EN60950 Classification Port Location Port Description SELV Power SupplyBPSU672F APSU112F CHSUB192F For connection of external 24 volt batteries SELV Proces...

Page 87: ... TNV2 PACU2F PACU3F 4 Cct AC15 Private Circuit I F TBR17 For connection to PTO Private Circuit services TNV2 PEMU2F REMU 4 Cct DC5 Private Circuit I F TBR 17 For connection to PTO Private Circuit services SELV BIOU1A Contains various ports for connection of audio paging amplifiers dry relay contacts to control external equipment SELV BVPU1A BIPUM2A BIPQ1A LIPU X1A Voice Over IP interface cards Hou...

Page 88: ...connecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 Or the latest edition of this standard The Strata CIX Office system must be hardwired into a switched fused spur which should comply with the require...

Page 89: ...t specific standards EN55022 1998 9 EN IEC61000 3 2 1995 EN IEC61000 3 3 1995 Emissions EN52024 1998 EN61000 4 2 1995 A1 1998 EN61000 4 3 1997 A1 1998 EN61000 4 4 1995 A1 2001 EN61000 4 5 1995 A1 2001 EN61000 4 6 1995 A1 2001 Immunity The notes listed below form part of the products compliance with the aforementioned European Norm To ensure EU compliance the system must installed in accordance wit...

Page 90: ...nsions Expansion Cabinet Dimensions Height 370mm Width 303mm Depth 259mm Weight 8 8kg fully equipped Height 370mm Width 230mm Depth 259mm Weight 6 9kg fully equipped Base Cabinet Dimensions Expansion Cabinet Dimensions Height 296mm Width 672mm Depth 270mm Weight 14 1kg fully equipped Height 254mm Width 672mm Depth 270mm Weight 13 2kg fully equipped Base Cabinet Dimensions Expansion Cabinet Dimensi...

Page 91: ...le 2 below lists the intended purposes of the relevant system network interfaces The system must be installed in accordance with BS6701 parts 1 and 2 the latest issue shall apply Toshiba Information Systems claim approval to OFTEL general variation NS V 1235 P 100020 The information contained in this paragraph supports Toshiba s claim The following features require the interconnection of 2 or more...

Page 92: ...g callers access to an outgoing exchange line There is an engineering programming parameter which can disable these features In addition the DISA feature can be password protected USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES Please consult your supplier to ensure any necessary security measures are enabled ...

Page 93: ...z 6 1300Hz 7 1000 800Hz 8 1000 800Hz 9 660 500 10 2000Hz 11 2000Hz 10Hz Intrpt 12 860 1180Hz T1 1300 1780Hz T2 1s On 3s Off OR 1sOn 1s Off 1s On 3s Off OR 1sOn 1s Off 1s On 3s Off OR 1sOn 1s Off T1 0 5s ON T2 0 5s On 3s Off OR T1 0 5s ON T2 0 5s On 3s Off 1s On 3s Off 1s On 1 S Off 0 6s On 1000Hz 0 6s On 800Hz 0 6s On 1000Hz 0 6s 800Hz 0 7s On 660Hz 0 7s On 500Hz 1s On 3s Off 1s On 1 S Off T1 0 5s...

Page 94: ...0 440Hz 2 400 T1 350 440Hz T2 3 350 440Hz 4 400 450Hz 5 400Hz 6 400Hz 7 400Hz 8 440Hz 9 350 440Hz 10 1209Hz T1 500Hz T2 11 350 440Hz 12 2000Hz 13 2000Hz 14 350 440Hz Continuous 4 bursts of 0 125s T2 3s On 5 bursts of 0 1s 3s On 0 4s On 0 2s Off 0 4s On 2s Off 0 375s On 0 375s Off Repeated 0 375s On 0 375s Off Repeated 0 375s On 0 375s Off Repeated 1s On 3 bursts of 0 1s T1 3 bursts of 0 25s T2 0 2...

Page 95: ...lues are dB Table A 4 System Port Type RCOU3R PCOU2F RBSU2A RPTU1F RPTU2F PEMU2F REMU PACU2F PACU3F RSTU3F ASTU to fm to fm to fm to fm to fm to fm PCOU2F RCOU 3 7 3 7 1 8 1 9 1 8 1 9 3 1 3 2 0 7 1 5 RPTU1F 2F 1 9 1 8 0 0 0 0 RBSU2A 1 9 1 8 0 0 0 0 PEMU2F REMU 3 1 3 2 1 3 1 3 1 3 1 3 2 6 2 6 2 0 2 0 PACU2F PACU3F 0 7 1 5 3 4 2 5 3 4 2 5 2 0 2 0 6 0 6 0 RSTU3F ASTU 0 5 1 0 2 4 2 8 2 4 2 8 1 1 1 5 5...

Page 96: ... caller s knowledge the system relays that information to you You can decide to receive the call let the call forward to your mailbox or transfer the call to another extension with or without announcement Caller Someone who calls into the voice mail system A caller can obtain information leave a message for someone and or provide information Called Party The telephone user the caller reached See U...

Page 97: ...loyees such as consultants and contractors Guest users can only send messages to their Host User ID and other guests of their Host User ID LIFO Last In First Out Messages play in either LIFO or FIFO order LIFO plays messages from newest to oldest Mailbox User ID See User ID Name Recording Your name and optionally extension recording is used for the directory system greeting and User ID New Message...

Page 98: ...eue contains messages that you saved or that were automatically saved by the system Messages flagged to be saved are moved to the saved message queue after you have logged out of your mailbox Security Code Each User ID in the system has a security code You must enter your security code to access your mailbox The security code ensures the privacy of your messages personal greetings etc System Admin...

Page 99: ...ay back messages delete those messages send them to other User IDs etc User ID User ID Mailboxes Number for the mailbox user also known as a voice mailbox A user mailbox records messages from callers A user periodically checks the mailbox for messages etc or a variety of automatic notification methods can be employed There is generally one mailbox for each extension although several mailboxes can ...

Page 100: ...rd 55 select 56 buttons extension vi C call forward system 65 call screening 53 change security code 18 your greeting 46 your user options 51 CIX Integration 68 continuous delete 28 play 28 D destination additional users 35 39 41 directory 10 34 37 41 multiple destinations 35 personal list 9 34 38 41 system list 10 35 38 42 user ID 34 37 41 direct transfer to voice mailbox 72 directory 34 37 41 di...

Page 101: ...ilbox access 14 exit 19 manage options 45 personalise 4 security code 18 manage guest user IDs 63 lists 61 mailbox 45 menu change your user options 51 greeting 46 main 3 manage mailbox 45 play messages 24 send messages 33 message waiting 67 message waiting light on 68 on another telephone 68 messages additional destinations 35 39 41 append 35 continuous delete 28 continuous play 28 control back up...

Page 102: ...me recording 32 35 personal distribution list 34 38 41 greeting 7 change your selection 49 create 47 record over 47 play messages 21 24 special functions 27 playback back up rewind 23 continuous delete 28 continuous play 28 go forward advance 23 next message 23 pause resume 23 25 38 40 previous message 23 replay 26 toggle speed 23 volume 23 playback controls 22 private messages 8 43 Q queues 4 28 ...

Page 103: ...s 27 43 continuous delete 28 continuous play 28 date time 27 future delivery review 27 new saved queue 28 Strata 3000 2000 series digital phones 68 Strata CIX 68 system distribution list 35 38 42 greeting 7 T tutorial 13 user 11 U urgent messages 8 43 user ID 15 34 37 41 user options busy greeting 11 55 busy greeting selection 56 call screening 10 53 change 51 do not disturb 10 52 message notifica...

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Toshiba Strata GVMU, User Manual

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