Strata CIX ACD Agent/Supervisor Telephone 05/06
iii
Introduction
This guide provides instructions for an Agent or Supervisor using a Strata 3000-series
telephone with Toshiba’s Strata Automatic Call Distribution (ACD) application. It
provides step-by-step instructions on how to use the ACD features and buttons on the
Agent and Supervisor stations.
For instructions on using the non-ACD specific features of your telephone, refer to the
appropriate Quick Reference Guide or User Guide. See
“Related Documents/Media”
on page v
.
This user guide is divided as follows:
•
Chapter 1 – The Grand Tour
describes available ACD Agent and Supervisor
features and ACD buttons.
•
Chapter 2 – Status Features
provides a description and step-by-step operational
procedure for features associated with changing or monitoring the status of users.
•
Chapter 3 – Call Features
provides a description and step-by-step operational
procedure for handling calls using the ACD features.
Summary of Contents for Strata CIX-SG-CCACD-VB
Page 1: ...May 2006 ACD Agent Supervisor Telephone User Guide ...
Page 10: ...Introduction Related Documents Media vi Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 26: ...Status Features Queue Alarms 16 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 38: ...Index W W 28 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
