Strata CIX ACD Agent/Supervisor Telephone 05/06
25
A
about this book
conventions,
iv
related documents,
v
ACD
call pickup,
19
group supervisor,
2
ACD Call button,
4
,
7
,
8
,
18
ACD Help,
20
,
21
button,
4
ACD PU button,
4
,
19
agent
assistance,
21
available,
6
unavailable,
6
wrap up,
6
agent status,
6
,
12
alarm
tone,
6
unavail,
10
alarm clearing,
15
answer calls,
9
answering calls,
18
auto scroll interval,
13
Avail/Unavail button,
4
available,
6
,
10
B
buttons
ACD Call,
4
,
7
,
8
,
18
ACD Help,
4
,
21
ACD help,
20
ACD PU,
4
,
19
Avail/Unavail,
4
Display Status,
5
,
12
End Wrap Up,
4
,
11
extension,
iv
extension numbers,
5
Feature,
13
Hold,
18
Join,
4
,
24
Log In/Out,
4
,
8
Mode,
13
Monitor Call,
4
,
23
Msg,
5
Start/End Shift,
4
,
14
supervisor
Join,
2
Monitor Call,
2
Start/End Shift,
2
Unavail,
10
Work Unit,
4
,
22
Index
Summary of Contents for Strata CIX-SG-CCACD-VB
Page 1: ...May 2006 ACD Agent Supervisor Telephone User Guide ...
Page 10: ...Introduction Related Documents Media vi Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 26: ...Status Features Queue Alarms 16 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 38: ...Index W W 28 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
