Strata CIX ACD Agent/Supervisor Telephone 05/06
7
Status Features
2
This chapter lists all the ACD features applicable to an Agent's or Supervisor's station
for changing status.
•
Logging In/Out
•
Unavailable/Available
•
End Wrap Up Time
•
Status Display
•
Shift Mode (Supervisor)
•
Queue Alarms
Note
If your telephone does not have an LCD, you will hear tones to notify you when
an entry has been accepted or rejected. The following procedures indicate when
tones are played. LCD telephones will not play tones.
Logging In/Out
You become enabled for handling calls associated with ACD Group(s) by logging in.
By entering a valid Agent ID, password, and ACD group number, your telephone
becomes available for receiving ACD calls, and the ACD feature codes are activated.
The extension that is used to log into an ACD Group becomes the telephone's
ACD
Call
button.
Summary of Contents for Strata CIX-SG-CCACD-VB
Page 1: ...May 2006 ACD Agent Supervisor Telephone User Guide ...
Page 10: ...Introduction Related Documents Media vi Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 26: ...Status Features Queue Alarms 16 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 38: ...Index W W 28 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
