Call Features
Answering Calls
18
Strata CIX ACD Agent/Supervisor Telephone 05/06
Answering Calls
³
To answer an ACD call
1. Call rings on Agent's
ACD Call
button and the LCD
displays text (shown right).
2. After a specified number of seconds, Caller ID
appears (example shown right).
Note
See your System Administrator for the
number of seconds configured for your system. Default = 10 seconds.
3. Press
ACD Call
to answer the call.
...or go off hook. The ACD Call LED flashes at the
in-use rate (three quick flashes, solid green – repeat).
4. Hang up when you have completed the call. Your
telephone enters Wrap Up Mode, providing you with
time to perform paperwork associated with the call.
Hold
³
To place calls on Hold
³
Press
Hold
. The ACD Call LED flashes at a fast rate
and your LCD shows the message on the right.
³
To retrieve calls from Hold
³
Press
ACD Call
. The ACD Call LED flashes
at a fast rate and your LCD shows the message
on the right.
Call To:
<Group name>
CALLING NUMBR: XXXXXXXXXX
ACD Wrap Up
00:00
Hold <Line 5>
Jul 27 Tue 02:26
CALLING NUMBR: XXXXXXXXXX
Summary of Contents for Strata CIX-SG-CCACD-VB
Page 1: ...May 2006 ACD Agent Supervisor Telephone User Guide ...
Page 10: ...Introduction Related Documents Media vi Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 26: ...Status Features Queue Alarms 16 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 38: ...Index W W 28 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
