Index
C ~ Q
Strata CIX ACD Agent/Supervisor Telephone 05/06
26
C
call
forwarding,
17
monitoring,
23
call pickup,
19
CD-ROMs,
v
CLR (Clear) Soft Key,
15
conference,
20
D
definitions
buttons,
4
disabled (shift status),
14
display status,
2
Display Status button,
5
,
12
do not disturb (DND),
17
E
enabled (shift status),
14
End Wrap Up button,
4
,
11
end wrap up time,
11
entry tone,
6
extension
number,
iv
number buttons,
5
F
Feature button,
13
flexible buttons,
4
G
group
log out,
10
H
help,
2
,
20
,
21
hold,
18
J
Join button,
2
,
4
join call,
23
,
24
L
log in/out,
7
agent,
6
supervisor,
9
Log In/Out button,
4
,
8
log out
group,
9
groups,
9
individual groups,
10
M
mailbox,
5
Mode button,
13
monitor,
23
Monitor Call button,
2
,
4
,
23
Msg button,
5
N
non-LCD call,
6
P
passcode,
8
PBX call,
6
phantom extension number,
5
pickup,
19
primary extension number,
5
Q
queue
alarms,
15
number,
8
status,
2
,
12
Summary of Contents for Strata CIX-SG-CCACD-VB
Page 1: ...May 2006 ACD Agent Supervisor Telephone User Guide ...
Page 10: ...Introduction Related Documents Media vi Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 26: ...Status Features Queue Alarms 16 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
Page 38: ...Index W W 28 Strata CIX ACD Agent Supervisor Telephone 05 06 ...
