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Toshiba R930-Landis-PT331U-0J30D7G1, User Manual

The Toshiba R930-Landis-PT331U-0J30D7G1 comes with a comprehensive User Manual which is available for free download. This helpful manual provides you with detailed instructions and information about the product's features and functionality. Visit our website manualshive.com to access and download the manual hassle-free.

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154

If Something Goes Wrong

Disk or storage drive problems

Error-checking

This feature is not available for optical disc drives.

Run Error-checking, which analyzes the directories and files on the 
storage drive and repairs any damage it finds.

To run Error-checking:

1

From the Start screen, type 

computer

.

2

Click 

Computer

 from the list that appears.

(Sample Image) Search results for “computer”

3

Right-click the drive you wish to check.

(Sample Image) Clicking on the drive

4

In the pop-up menu, click 

Properties

.

The drive’s Properties box appears.

5

Click the 

Tools

 tab.

NOTE

Summary of Contents for R930-Landis-PT331U-0J30D7G1

Page 1: ... Web site at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 141 in this guide Portégé R930Series User sGuide ...

Page 2: ...ERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE YOU AGREE THAT TOSHIBA ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS PROFITS PROGRAMS DATA NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY THEREOF Protection of Stored Data For yo...

Page 3: ...adiate radio frequency energy and if not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is...

Page 4: ...S radio technology and is compliant to The IEEE 802 11 Standard on Wireless LANs Revision A B G N as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity Wi Fi certification as defined by the Wi Fi Alliance The Wi Fi CERTIFIED logo is a certification mark of the Wi Fi Alliance Bluetooth and Wireless LAN devices operate within the same radio frequency ...

Page 5: ...like for example mobile phones Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations TOSHIBA believes Wireless LAN is safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interp...

Page 6: ...t to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of this device L utilisation de ce dispositif est soumis aux deux conditions suivantes 1 il ne doit pas produire de brouillage et 2 l utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique re...

Page 7: ... TOSHIBA Europe GmbH Hammfelddamm 8 41460 Neuss Germany The European Union WEEE Waste from Electrical and Electronic Equipment Directive Information The European Union WEEE Waste from Electrical and Electronic Equipment Directive is intended to protect the quality of the environment and human health through the responsible use of natural resources and the adoption of waste management strategies th...

Page 8: ...able laws and regulations governing the disposal of this product For information on how to trade in or recycle your product visit www reuse toshiba com VCCI Class B Information Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations Article 14 Unless approved for any model accredited low power radi...

Page 9: ...es OFDM modulation 3 The interference range of this equipment is less than 40m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz It is possible to avoid the band of mobile object identification systems The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations a...

Page 10: ...hnical Regulation Conformity Certification and the Technical Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan The name of the radio equipment refer to the equipment label provided on the computer Approved by both the JAPAN APPROVALS I...

Page 11: ...our les enregistrements et licences veuillez contacter l IBPT Deutschland License required for outdoor installations Check with reseller for procedure to follow Anmeldung im Outdoor Bereich notwendig aber nicht genehmigungspflichtig Bitte mit Händler die Vorgehensweise abstimmen France Restricted frequency band only channels 1 to 7 2400 MHz and 2454 MHz respectively may be used outdoors in France ...

Page 12: ...device must be used with Access Points that have employed and activated a radar detection feature required for European Community operation in the 5 GHz bands This device will operate under the control of the Access Point in order to avoid operating on a channel occupied by any radar system in the area The presence of nearby radar operation may result in temporary interruption of operation of this...

Page 13: ...in the United States for more information When you use Bluetooth cards from TOSHIBA close to 2 4 GHz Wireless LAN devices Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use Bluetooth cards from TOSHIBA always change the frequency move your computer to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yar...

Page 14: ...th wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the polic...

Page 15: ...ng in serious injury Always contact an authorized Toshiba service provider if any repair or adjustment is required Location of the Required Label Sample shown below Location of the label and manufacturing information may vary Copyright This guide is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this guide cannot be reproduced in any form w...

Page 16: ... AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR...

Page 17: ...ndows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCardandMMCareregisteredtrademarksofMultiMediaCardAssociation Secure Digital and SD are trademarks of SD Card Association Wi Fi is a registered trademark of the Wi Fi Alliance All other brand and product names are trademarks or registered trademarks of their resp...

Page 18: ...icient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit us toshiba com green Reuse Donation Recycling Functional computers can be donated to a local c...

Page 19: ...30 Chapter 1 Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 Computer user comfort recommendations 32 Good Working Posture 32 Using the notebook with an external keyboard mouse or monitor 33 Typing style 34 Taking breaks and varying tasks 34 Mobile computing tips 35 Transporting the notebook 35 Seeking additional help 35 ...

Page 20: ... devices 46 Adding memory optional 46 Installing a memory module 46 Removing a memory module 52 Checking total memory 54 Recovering the Internal Storage Drive 55 Creating recovery media 56 Restoring from recovery media 58 Refresh your PC with user s data 59 Reset your PC 61 Installing drivers and applications 64 Using the touch pad 65 Adjusting touch pad settings 67 Disabling or enabling the touch...

Page 21: ...keys 76 Mouse properties 77 Starting an app 77 Starting an app from the Start screen 77 Saving your work 78 Backing up your work 78 Using the optical disc drive 79 Optical disc drive components 79 Inserting an optical disc 80 Playing optical media 81 Recording optical media 81 Removing a disc with the computer on 82 Removing a disc with the computer off 82 Toshiba s online resources 83 Chapter 3 M...

Page 22: ...Safety precautions 97 Maintaining your battery 98 Disposing of used batteries 98 Traveling tips 99 Chapter 4 Exploring Your Computer s Features 101 Exploring the Start screen 101 Charms 102 Tiles 103 Exploring the desktop 103 Finding your way around the desktop 103 Windows Store 105 Setting up for communications 105 Connecting your computer to a network 106 Exploring audio features 106 Recording s...

Page 23: ... Charge 125 Enabling Disabling USB Sleep and Charge 127 Power supply mode settings 127 HDD Protection Utility 128 Function Key 129 Cooling Performance Diagnostic Tool 130 PC Diagnostic Tool 131 PC Health Monitor 132 Recovery Media Creator 133 Service Station 133 TOSHIBA Application Installer 134 TOSHIBA Button Setting 135 Trusted Platform Module TPM 136 Fingerprint Utility 137 Fingerprint utility ...

Page 24: ...lems 149 Power and the batteries 150 Keyboard problems 151 Display problems 151 Disk or storage drive problems 153 Error checking 154 Optical disc drive problems 155 Sound system problems 157 ExpressCard problems 157 ExpressCard checklist 157 Resolving ExpressCard problems 158 Printer problems 159 Wireless networking problems 160 DVD operating problems 161 Develop good computing habits 163 Data an...

Page 25: ... Output Display switch 173 Display brightness 174 Disabling or enabling wireless devices 174 Disabling or enabling the touch pad 174 Cursor control overlay 174 Numeric overlay 175 Scroll lock 175 Volume Mute 175 Optical disk drive 175 Keyboard Function keys 176 Zoom Display resolution 176 Appendix B Power Cord Cable Connectors 177 Glossary 178 Index 193 ...

Page 26: ...will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to dim the display after 10 minutes of inactivity and enter the low power Sleep mode which shuts down the system after 15 minutes of inactivity in AC power mode We recommend that you leave this and other energy saving features active so that ...

Page 27: ...ent suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE...

Page 28: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Page 29: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 30: ...ur computer comes with the following documentation An electronic version of the User s Guide this document A Quick Start document It may also contain guides for other programs that may come with your system For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of optional service programs to complement its standard limited warranty...

Page 31: ...o avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space aro...

Page 32: ...uld be free of clutter so that your legs and feet are not restricted and you can get close enough to your notebook and other items that you use frequently Adjust the chair back rest it should match the curve of your back and provide comfortable back support Adjust the chair arm rests they should be about the same height as the keyboard and comfortably support your arms allowing your shoulders to r...

Page 33: ... level to prevent possible eye strain Keep your head level facing forward and balanced over your torso Adjust the font size of text on your screen to make viewing comfortable Rest your eyes periodically by focusing on objects that are farther away Using the notebook with an external keyboard mouse or monitor Sample Illustration Correct posture When using a notebook for long hours it may be more co...

Page 34: ...tyle Learn to touch type so that you don t have to look down at the keyboard Type with straight wrists Type lightly Learn the keyboard shortcuts for your applications You will be more productive Use the pointing device e g touch pad Accupoint or tablet pen whichever is available with your notebook computer or other optional pointing devices like mouse or trackball with a comfortable hand posture A...

Page 35: ...creative when in a hotel room use a rolled up blanket or pillows to provide back support or to provide arm support To position the computer at a good height remember to operate the computer on a hard flat stable surface Using your computer on a carpet blanket or other soft materials can block the air vents including those located at the base of the computer and possibly cause overheating of your c...

Page 36: ... your hands and wrists aligned in a comfortable straight posture Are your arms supported in the forearm area not at the wrist Do you hold the mouse or trackball with a loose relaxed hand Do you use a light touch when typing or using the mouse Do you clean your mouse or trackball regularly Is the top of your monitor close to eye level Is the monitor about an arm length away Have you eliminated the ...

Page 37: ...puter base and palm rest can become hot Avoid prolonged contact to prevent heat injury to skin Today s performance computers generate heat under normal operating conditions as a function of system activity Avoid extended contact between the computer base or palm rest and your skin Under certain operating conditions such prolonged contact between the computer base or palm rest and your skin may res...

Page 38: ...uter may have a CPU cooling fan that cools the CPU by drawing outside air into the computer Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your computer is in Sleep mode In this condition observe the following Never cover your computer or AC adaptor w...

Page 39: ... surface Connecting to a power source Your computer requires power to operate Use the power cord cable and AC adaptor to connect the computer to a live electrical outlet or to charge the computer s battery Never pull on a power cord cable to remove a plug from a socket Always grasp the plug directly Failure to follow this instruction may damage the cord cable and or result in a fire or electric sh...

Page 40: ... or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor or charger Sample Illustration Power cord cable and AC adaptor To connect AC power to the computer 1 Connect the power cord cable to the AC adaptor Sample Illustration Connecting the power cord cable to the AC adaptor Handling the cord on this product...

Page 41: ... injury The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows green when the main battery is fully charged Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor If the AC power light flashes amber during charging e...

Page 42: ...the display panel To avoid damaging the display panel do not force it beyond the point where it moves easily and never lift the computer by the display panel Do not press or push on the display panel and be careful to remove any pens or other objects from the keyboard area before closing the display panel Small bright dots may appear on your screen display when you turn on your computer Your displ...

Page 43: ...r computer with Toshiba Product registration is strongly recommended and allows Toshiba to send you periodic updates announcements and special offers applicable to your Product Product registration can be completed by one of three methods 1 From the Toshiba Web site at register toshiba com Type in the requested information and complete the registration process 2 From the Start screen Type Registra...

Page 44: ... drive in use light are off If you turn off the power while a disk disc is being accessed you may lose data or damage the disk disc and or drive 3 In the lower right of the screen click the Power icon Sample Image Shut down 4 Highlight Shut down while holding the Shift key and then click the Shut down option The computer closes all open applications shuts down the operating system and then turns o...

Page 45: ... upper or lower right corner of the screen 2 When the Windows Charms appear click the Settings Charm If you power down using the Sleep command and the battery discharges fully your unsaved information will be lost Be sure to save your work first 3 In the lower right of the screen click the Power icon Sample Image Sleep mode 4 Highlight Sleep and then click the Sleep option Sleep mode saves the cur...

Page 46: ...Your computer comes with enough memory to run most of today s popular applications You may want to increase the computer s memory if you use complex software or process large amounts of data Installing a memory module Memory modules can be installed in the memory module slots on the underside of the computer You will need a small Phillips screwdriver for this procedure If the computer has been run...

Page 47: ...only one memory module is to be installed it must be installed in Slot A If the computer is on begin at step 1 otherwise skip to step 5 1 From the Start or Desktop screen move your pointer over the upper or lower right corner of the screen 2 When the Windows Charms appear click the Settings Charm Pressing the power button before shutting down the Windows operating system could cause you to lose yo...

Page 48: ...de The computer could hang up the next time you turn it on and data in memory will be lost In either of the above cases the Sleep configuration will not be saved 6 Place a soft cloth on the work surface to prevent scratching the top cover of the computer and then place the computer upside down on the cloth 7 Remove the main battery For information on removing the main battery see Removing the batt...

Page 49: ...new memory module from its antistatic packaging without touching its connector 12 Locate an empty memory module slot on the underside of the computer If no memory slot is available you must remove a module by performing steps 2 3 of Removing a memory module on page 52 If your system has the memory modules stacked on top of one another you must remove the top module first before removing installing...

Page 50: ... horizontal surface of the computer Sample Illustration Inserting the memory module into the socket 15 Once the module s connector is fully inserted into the socket press downward on the top edge of the module to seat the module into the latches at the sides of the socket These latches should snap into place securely with the corresponding cutouts in the side of the module If the latches and cutou...

Page 51: ... slot For this model Slot A is the bottom slot Slot B is the top slot If only one memory module is to be installed it must be installed in Slot A 16 Replace the memory module slot cover and secure it using the screw s 17 Re insert the main battery For more information on inserting the main battery see Inserting a charged battery on page 96 18 Turn the computer right side up Make sure to remove the...

Page 52: ...ial can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury 19 Reconnect the cables 20 Restart the computer TECHNICAL NOTE You must have at least one memory module installed for the computer to work You can now continue setting up the computer When th...

Page 53: ...The memory module pops up slightly If your system has the memory modules stacked on top of one another you must remove the top module first before removing installing the bottom module 3 Gently lift the memory module to a 30 degree angle and slide it out of the slot Sample Illustration Removing the memory module 4 Replace the memory module slot cover and secure it using the screw s 5 Re insert the...

Page 54: ...nts located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury 7 Reconnect the cables 8 Restart the computer TECHNICAL NOTE You must have at least one memory module installed for the computer to work Checking total memory When you add or remove a memory module you can check...

Page 55: ...e recovery media If the recovery files on your internal storage drive become corrupted or are deleted you can restore your system from your recovery media Also if your original internal storage drive fails you can restore your system to a new internal storage drive from your recovery media It is strongly recommended that you create recovery media before using your system for the first time See Cre...

Page 56: ...ry process your computer must be connected to an external power source via the AC adaptor When you create recovery media only the operating system files applications and drivers originally shipped with the computer are backed up to the external media and can be restored from this media Any files that you created are not backed up on the recovery media You will need to separately back up the files ...

Page 57: ... space required for copying your system s recovery files to USB flash drive s 4 Do one of the following If you are copying files to DVD insert a blank DVD into the optical disc drive If you are copying files to a USB flash drive connect a USB flash drive of the required minimum capacity as specified in the TOSHIBA Recovery Media Creator utility to your computer All information stored on your DVDs ...

Page 58: ... media for your system you can restore your system from such media if necessary For example if your original internal storage drive fails you can restore your system to a new internal storage drive from your recovery media For instructions on creating recovery media see Creating recovery media on page 56 When you restore your system only the operating system files applications and drivers original...

Page 59: ...r internal storage drive to factory default state and attempts to save your data Toshiba does not guarantee successful data back up Please make a complete back up of your data to external media before executing the recovery For more information see Backing up your work on page 78 During the recovery process your computer must be connected to an external power source via the AC adaptor You can reco...

Page 60: ...s screen 4 Click General 5 Scroll down to Refresh your PC without affecting your files and click Get Started The Refresh your PC screen appears Sample Image Refresh your PC screen Toshiba does not guarantee successful data back up Be sure to save your work to external media before executing the recovery see Backing up your work on page 78 ...

Page 61: ...omplete your system will reboot your Windows operating system Reset your PC The recovery process deletes information stored on the internal storage drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 78 During the recovery process your computer be must connected to an external power source via the AC adaptor 1 From the Start or Desktop s...

Page 62: ...ive 3 Click Change PC Settings The PC settings window appears Sample Image PC settings screen 4 Click General 5 Scroll down to Remove everything and reinstall Windows and click Get Started The Reset your PC screen appears Sample Image Reset your PC screen ...

Page 63: ...o you want to fully clean your drive screen 7 Select one of the following options Just remove my files Fully clean the drive The Ready to reset your PC screen appears Sample Image Ready to reset your PC screen 8 Click the Reset button The Resetting your PC window appears When the process is complete your system will reboot your Windows operating system ...

Page 64: ...he Start screen begin typing TOSHIBA Application Installer and click your selection or if you are in the Desktop move your pointer over the upper or lower right corner of the screen When the Windows Charms appear click the Search Charm and in the Search field type TOSHIBA Application Installer In the list that appears click your selection Sample Image Installing drivers and applications 2 Click Ne...

Page 65: ...all touch sensitive area in front of the keyboard and the adjacent control buttons to Move the pointer on the screen Select an item on the screen Open or activate an item on the screen Scroll through a document or information Zoom in for a close up view Zoom out to see more information at once Sample Illustration The touch pad and associated control buttons NOTE Touch pad Primary control button Se...

Page 66: ...ht Select an item 1 Move the pointer to the item you want to select 2 Do one of the following Tap the touch pad once OR Press and release the primary left hand control button Sample Illustration Tap once to select Open or activate an item 1 Move the pointer to the item you want to open activate 2 Do one of the following Tap the touch pad twice in rapid succession OR Press and release the primary c...

Page 67: ...heel of your hand as you type Also Scroll vertically Slide your finger along the right edge of the touch pad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Vertical scrolling active area Scroll horizontally Slide your finger along the bottom edge of the touch pad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration H...

Page 68: ...N OFF button Available on certain models Press Fn F9 For more information see Disabling or enabling the touch pad on page 174 Scrolling with the touch pad There are two active regions on the touch pad that allow you to scroll as you would with any wheel device on a mouse or trackball To scroll vertically run your finger up or down along the right edge of the touch pad To scroll horizontally run yo...

Page 69: ... 3 Connect the device s power cable to a live electrical outlet if applicable 4 Turn on the external device if applicable Your computer may automatically detect the external device Using external display devices Your computer comes with a built in display but you can also connect the following types of external display devices to the video ports described below An HDMI compatible television or ext...

Page 70: ...you need a larger screen To do this 1 Read the directions that came with the monitor to see if you first need to install new software 2 Connect the monitor s video cable to the RGB monitor port on the side of the computer 3 Connect the device s power cable to a live electrical outlet 4 Turn on the external device Your computer will automatically detect the external display device To locate your RG...

Page 71: ...y to change Depending upon the type and number of external display devices connected to your computer your available display options will vary but will include some or all of the following PC screen only Duplicate Extend Second screen only Sample Image Display options window The P keys navigate through the options without activating a selection Press ENTER to activate a selection You may also use ...

Page 72: ...en choose a category you wish to change Refer to your operating system documentation or Help and Support for details You may also wish to customize your power usage settings For more information see Power Plans on page 92 There are additional custom settings you can choose See Utilities on page 114 Caring for your computer This section gives tips on cleaning and moving your computer For informatio...

Page 73: ...puter to a heavy object such as your desk The easiest way to do this is to purchase an optional computer lock cable For more information on purchasing a cable lock visit accessories toshiba com Sample Illustration Computer lock cable To secure the computer 1 Wrap the cable through or around some part of a heavy object Make sure there is no way for a potential thief to slip the cable off the object...

Page 74: ...storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 78 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset i...

Page 75: ...files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is reading from or writing to a disk may damage the disk the drive or both T...

Page 76: ...unctions when pressed Used in combination with the Fn key function keys marked with icons execute specific functions on the computer For example Fn F9 turns the touch pad ON OFF For more information see Function Keys on page 171 Special Windows keys Sample Illustration Special Windows keys Your computer s keyboard has one key and one button that have special functions in Windows Windows key Toggle...

Page 77: ...ng device 2 Adjust the settings as desired and then click OK Starting an app To Start an app on the Start screen move your pointer over the appropriate tile and click to open To Start an app from the Desktop move your pointer over the upper or lower right corner of the screen When the Windows Charms slide out from the right click the Start Charm Starting an app from the Start screen To Start an ap...

Page 78: ...drive external media flash media or optical disc This is one of the most important rules of computing Many programs offer a feature that saves documents at regular intervals Check your program s documentation to see if it has an automatic save feature Backing up your work Back up all the files you create in case something happens to your computer You can back up your files to different types of me...

Page 79: ...cal disc drive is set to play region 1 North America DVD ROMs If you play a DVD disc from another region the drive will automatically change to play in the format of the other region The drive will allow you to change regions four times On the fourth change the region will be locked in That is the drive will only play DVDs from that last region Note that changing from region 1 to region 2 and back...

Page 80: ...ead can break off inside the computer and damage it If your computer comes with a solid state drive SSD available on certain models under certain unusual conditions of prolonged non use and or exposure to high temperatures your SSD may be vulnerable to data retention errors Inserting an optical disc To insert an optical disc into the drive 1 Make sure the computer is turned on The drive will not o...

Page 81: ...xposure to loud sound can harm your hearing Playing optical media If you insert an optical disc into the optical disc drive and the Auto Run feature does not automatically start your disc try launching the optical disc manually To do this follow these steps 1 Press the E keys 2 Double click the optical disc drive icon The drive will run the optical disc If your disc does not run using this method ...

Page 82: ...ter s product specification for listing of specific format compatibilities Copy protection technology may also prevent or limit recording or viewing of certain optical media For details on how to use the software please refer to the respective Online Help menus Removing a disc with the computer on To remove an optical disc with the computer turned on 1 Press the eject button on the drive Do not pr...

Page 83: ... is fully open remove the disc and place it in its protective cover 3 Gently press the tray in to close it Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products give help with technical questions and keep you up to date with future upgrades For more information see Contacting Toshiba on page 169 ...

Page 84: ...ing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Your computer contains Toshiba EasyGuard The Toshiba EasyGuard technology is made up of four foundational elements that incorporate hardware and software innovations into various Toshiba computers that address the most common security reliability and connectivity issues faced by ...

Page 85: ...d by Toshiba under the specific test settings at the time of publication and is not an estimate of a system s battery life under any conditions other than the specific test settings Recharge time varies depending on usage Battery may not charge while the computer is consuming full power After a period of time the battery will lose its ability to perform at maximum capacity and will need to be repl...

Page 86: ... Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes Changes to these settings may result in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configu...

Page 87: ...peration and will allow the battery to recharge The battery may not start charging immediately under the following conditions The battery is extremely hot or cold To ensure that the battery charges to its full capacity wait until it reaches room temperature 50 to 80 degrees Fahrenheit 10 to 26 degrees Celsius The battery is almost completely discharged Leave the power connected and the battery sho...

Page 88: ...m necessary to charge the RTC battery because it charges while the computer is on If the RTC battery is low the real time clock and calendar may display the incorrect time and date or stop working When Hibernation mode is enabled and the RTC battery is completely discharged a warning prompts you to reset the real time clock The computer can be used while the RTC battery is being charged although t...

Page 89: ...it a few moments after turning on the computer before trying to monitor the remaining battery power The computer needs this time to check the battery s remaining capacity and perform its calculations Move the pointer over the power icon in the Notification area see Finding your way around the desktop on page 103 for more information on the Notification area A pop up message displays the remaining ...

Page 90: ...t manage to do any of these things before the main battery completely runs out of power the computer automatically enters Hibernation mode and turns itself off Hibernation mode keeps track of where you were so that when you turn on the power again you can continue where you left off Setting battery notifications You can set two notifications Each notification can be set to alert you when a specifi...

Page 91: ...computer is configured How much you use the internal storage drive optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery Enable Sleep or Hibernation which saves power when you turn off the computer and turn it back on again Use the Win...

Page 92: ...scuss each power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 While on the desktop click the battery icon in the Notification area 2 Click More power options The Windows Power Options window appears Sample Image Windows Power Options window 3 Select an appropriate plan for your work environment or create your own cust...

Page 93: ...o power plans eco and Balanced are satisfactory for most people and do not need to be edited The eco plan is the best used for maximum battery time The Balanced plan is a compromise between battery time and performance Using a TOSHIBA Function key to set the Power Plan The Power Plan Notification function must be turned on see Function Key on page 129 When the Power Plan Notification is turned on ...

Page 94: ...how to access the utility see eco Utility on page 119 For more information on the eco power plan see the Help file in the eco Utility window Changing the main battery When your main battery has run out of power you have two options plug in the AC adaptor or install a charged main battery Never short circuit the battery pack by either accidentally or intentionally bringing the battery terminals in ...

Page 95: ...your work 2 Turn off the computer see To Shut down your computer on page 44 3 Unplug and remove any cables connected to the computer including the AC adaptor 4 Close the display panel and turn the computer upside down 5 Slide the battery release lock to the unlocked position Sample Illustration Unlocking the battery release lock 6 Slide and hold the battery release latch to release the battery 7 P...

Page 96: ...ire or electric shock Failure to do so could possibly result in serious injury Inserting a charged battery To insert a battery 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection 2 Insert the charged battery into the slot until the latch clicks The battery pack has been designed so that you cannot install it with reverse polarity If the battery does not slide...

Page 97: ...ediately and disconnect the power cord cable from the power socket Carefully remove the battery pack from the computer Do not try to disassemble a battery pack Do not overcharge or reverse charge a battery Overcharging will shorten its life and reverse charging could damage it Avoid touching the metal terminals of the battery with another metal object Short circuiting the battery can cause it to o...

Page 98: ... rotate their use If you will not be using the system for an extended period more than one month remove the battery pack Store spare battery packs in a cool dry place out of direct sunlight Disposing of used batteries The life of a battery pack depends on usage When the battery pack needs replacing the main battery light flashes amber shortly after you have fully recharged the battery You must dis...

Page 99: ...cling initiatives include recycling programs events and consumer promotions For details please visit us toshiba com green Toshiba is dedicated to preserving the environment by sponsoring Call2Recycle a program of the Rechargeable Battery Recycling Corporation For more information and for drop off locations visit www rbrc org or call 800 822 8837 Notice regarding CR coin cell batteries applicable t...

Page 100: ...uter through airport security equipment The X ray equipment will not harm your computer Before using your computer aboard an aircraft make sure the Wireless antenna is OFF Airplane mode is ON To enable or disable wireless communication use the F8 key For more information see Function Keys on page 171 NOTE NOTE ...

Page 101: ... your pointer over the upper or lower right corner of your screen a list of Charms will slide out from the right These Charms perform various commands including basics tasks like turning off the power and advanced PC settings You can go to the Start screen by clicking the Start charm see Charms on page 102 You can also use the Windows key on your keyboard or on the LCD screen to go to Start screen...

Page 102: ...use pointer to the upper or lower right corner of your screen you will find a list of charms Search Share Start Devices and Settings Search This Charm allows you to search for most anything you need to locate on your computer It can help you find apps documents photos and your favorite music Share This Charm allows you to share music and photos with your favorite social Web sites Start This Charm ...

Page 103: ...lightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system Finding your way around the desktop Your computer s desktop includes several standard features icons taskbar Notification area notification and background pattern Sample Image Windows Desktop screen Icons An icon represents a folder file...

Page 104: ...u place the pointer over an icon a popup description of the file contents appears Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Taskbar Each time you open an application a button associated with that application appears on the taskbar With some applications a button appears on the taskbar fo...

Page 105: ...ile using glyphs to indicate the number of applications that have updates available or the status of a running application Raw notifications These run a background task on behalf of an application while that application is not running in order to make available the latest content such as an online newspaper Windows Store Although many applications will be pre installed or built in to your computer...

Page 106: ...171 When Airplane mode is OFF the wireless indicator light will be lit For help with common Wi Fi networking problems see Wireless networking problems on page 160 Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality using one of its communication ports Accessing a network To access a network connect an Ethernet cable to the...

Page 107: ...Recording button 4 Speak normally into the microphone 5 When you have finished recording click the Stop Recording button The Save As dialog box appears 6 To save the file type a file name and then click Save Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers Instead of using the internal speakers you can connect headphones or a pa...

Page 108: ...era Available on certain models Your computer may come with a built in Web Camera With this Web Camera you can do the following Take pictures and record videos with your computer Chat with others and have them see you while using instant messaging IM programs Have video conference calls To email instant message or video conference you must be connected to the Internet Depending on your computer mo...

Page 109: ... to do anything before you insert it To insert an ExpressCard 1 Locate the ExpressCard slot on the side of the computer You mayfirstneed to removethe card slot protector beforeyou caninsert a card 2 Insert the ExpressCard Sample Illustration Inserting an ExpressCard 3 When the card is almost all the way into the slot push firmly but gently to ensure a firm connection with the computer Do not force...

Page 110: ...ressCard ejects slightly from the slot 6 Grasp the edges of the ExpressCard and slide it out of the slot Sample Illustration Removing an ExpressCard Using the Memory card reader Available on certain models The Memory card reader supports the use of Secure Digital SD or MultiMediaCard MMC media These media can be used with a variety of digital products digital music players cell ular phones PDAs di...

Page 111: ...can destroy data Removing memory media 1 If you are not currently on the Desktop choose the Desktop tile on the Start screen otherwise skip to step 2 2 Prepare the card for removal by clicking the Show hidden icons button if necessary in the Notification area and then selecting the Safely Remove Hardware and Eject Media icon 3 Highlight and then click the item you would like to eject If the system...

Page 112: ...odels Your computer includes an eSATA USB combo port which can be used with both eSATA external Serial Advanced Technology Attachment devices and USB devices The eSATA interface supports fast data transfer rates which is especially useful for transferring and storing large files such as digital photo music or video files Like the USB interface the eSATA interface supports hot swapping connecting a...

Page 113: ...as printers a mouse speakers and USB devices connected to a Port Replicator on your desk When you return to your desk you can then quickly connect your computer to the Port Replicator and have immediate access to all of your network resources and external devices This eliminates the time consuming process of connecting each external device individually and saves wear and tear on the ports and cabl...

Page 114: ...ions or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system Desktop Assist eco Utility Supervisor Password User password System Settings Sleep and Charge Function Key PC Health Monitor Service Station TOSHIBA Application Installer ...

Page 115: ... and allows you to customize a range of computer settings To access Desktop Assist from the Start screen begin typing Desktop Assist or while in the Desktop screen double click the Desktop Assist icon The Desktop Assist window appears Sample Image Desktop Assist window The Desktop Assist offers several categories of options Media Entertainment Tools Utilities Support Recovery ...

Page 116: ...116 Utilities Desktop Assist Media Entertainment The feature available in this category is TOSHIBA Disc Player Sample Image Desktop Assist window Media Entertainment tab ...

Page 117: ...available in this category are eco Utility Fingerprint Utility HDD Protection Utility Supervisor Password System Settings Function Key User password Sample Image Desktop Assist window Tools Utilities tab The Function Key tab allows you to enable disable notifications NOTE ...

Page 118: ...res that may be available in this category are Cooling Performance Diagnostic Tool PC Diagnostic Tool PC Health Monitor Recovery Media Creator Service Station TOSHIBA Application Installer User s Guide Sample Image Desktop Assist window Support Recovery tab ...

Page 119: ...t screen begin typing eco Utility or while in the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Click eco Utility The eco Utility window appears Sample Image eco Utility window 4 To activate the eco power plan select eco Mode on the left side 5 Click the eco Mode button 6 Click Close For more information on the TOSHIBA eco power plan and utility click the Help butto...

Page 120: ...can be set up under the supervisor password The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Setting a supervisor password If you choose to set a supervisor or user password TOSH...

Page 121: ...OK Deleting a supervisor password To delete a supervisor password 1 To access Supervisor Password from the Start screen begin typing Supervisor Password or while in the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Click the Supervisor Password icon A pop up screen appears asking for a password 4 Enter your password 5 Click Delete An authority verification pop up sc...

Page 122: ... typing User Password or while in the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Click the User Password icon 4 Click Set 5 Enter your password and then enter it again to verify 6 Click Set 7 Click OK to save your password as a text file 8 Click Save 9 Click OK Deleting a user password To cancel the power on password function 1 To access User Password from the St...

Page 123: ... tabs listed below may not be available on some models The System Settings screen may have the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values Sleep and Charge Allows you to set advanced features for sleep mode hibernate mode and shutdown state see Sleep and Charge on page 125 Button Setting Allows you to customize the func...

Page 124: ... Switchable This mode is the default setting for your computer and automatically changes the processing frequency and decreases voltage depending on the power source AC Power If your computer is connected to the AC adaptor the CPU frequency mode is set to high for faster processing Battery Power If your computer is running on battery power the CPU frequency mode is set to low for slower processing...

Page 125: ...ction is enabled or disabled and shows the position of the USB port that supports the USB Sleep and Charge function 1 While in the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Click System Settings 4 Click Sleep and Charge USB Sleep and Charge Your computer can supply USB bus power DC 5V to the USB port even when the computer is in Sleep mode Hibernation mode or sh...

Page 126: ...nnected to the compatible port when the AC adaptor is not connected to the computer the battery of the computer will be depleted even when the power of the computer is turned OFF As such we recommend that you connect the AC adaptor to the computer when using the USB Sleep and Charge function External devices connected to the USB bus power DC 5V function that interfaces with the power ON OFF of the...

Page 127: ...ould stop For example if you set the slider to 10 charging will stop when 10 or less of the battery power remains Power supply mode settings Your computer may provide two different charging modes to support various types of USB devices If your computer provides more than one charging mode the charging mode you should select depends on the USB device you want to charge For example Auto Mode which i...

Page 128: ...tector s sensitivity level for AC power and battery power operation To use the HDD Protection Utility 1 While in the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Click System Settings 4 Click HDD Protection The HDD Protection Properties window appears Scroll down to see available options Sample Image HDD Protection Properties window 5 Select ON to enable HDD protec...

Page 129: ...specific keys or specific keys in combination with Fn Some functions show the toast notification at the edge of the screen These settings turn on off notifications Sample Image Function Key The Function options are disabled by default Available options are Power Plan Touch Pad Cursor Overlay Numeric Overlay NOTE ...

Page 130: ...ystem to ensure the cooling fans are operating properly To use the Cooling Performance Diagnostic Tool 1 From the Start screen begin typing Cooling Performance Diagnostic Tool or while in the Desktop screen double click the Desktop Assist icon 2 Click Support Recovery 3 Click Cooling Performance Diagnostic Tool The Cooling Performance Diagnostic Tool window appears 4 Click Diagnosis ...

Page 131: ...en begin typing PC Diagnostic Tool or while in the Desktop screen double click the Desktop Assist icon 2 Click Support Recovery 3 Click PC Diagnostic Tool The PC Diagnostic Tool window appears 4 Click the Diagnostic Tool tab Sample Image PC Diagnostic Tool window 5 Select the device s that you would like to test by clicking the check box that appears to the left of the device Click the plus and mi...

Page 132: ...e The stored data uses a very small portion of the total hard disk capacity approximately 3 MB or less per year This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA computer It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA s authorized service providers Additionall...

Page 133: ... information on using the utility to create recovery media see Creating recovery media on page 56 Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software firmware documentation or other information is available for your computer The Service Station will alert you when updates are available and you can then choose to install th...

Page 134: ...ler from the Start screen begin typing Application Installer or while in the Desktop screen double click the Desktop Assist icon 2 Click Support Recovery 3 Click TOSHIBA Application Installer The TOSHIBA Application Installer window appears 4 Click Next Sample Image TOSHIBA Application Installer screen 5 Click the item you want to install Sample Image TOSHIBA Application Installer selection screen...

Page 135: ...rectly above the keyboard To access TOSHIBA Button Setting 1 From the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Click System Settings 4 Click Button Setting The TOSHIBA Button Support window appears Sample Image TOSHIBA Button Support screen 5 Under Button Name select the button whose function is to be customized 6 Make the desired selections 7 Click OK ...

Page 136: ...ll TPM 1 From the Start screen begin typing Application Installer or while in the Desktop screen double click the Desktop Assist icon 2 Click Support Recovery 3 Double click TOSHIBA Application Installer and then click Yes 4 In the TOSHIBA Application Installer window click Next 5 Select Infineon TPM Software Professional Package and click Install 6 Follow the onscreen instruction 7 Restart the co...

Page 137: ...ise out of the use of the fingerprint software or utility Using the Fingerprint Utility To access the Fingerprint Utility 1 From the Start screen begin typing Fingerprint Utility or while in the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Double click Fingerprint Utility It is recommended that you complete the Fingerprint practice tutorial before starting fingerpr...

Page 138: ...lines and or procedures might result in damage to the reader or cause reader failure finger recognition problems or lower finger recognition success rate Do not scratch or poke the reader with your nails or any hard or sharp objects Do not press the reader with too much pressure Do not touch the reader with a wet finger or any wet objects Keep reader surface dry and free of water vapor Do not touc...

Page 139: ...rs Enroll additional fingers if recognition failure occurs often using enrolled fingers Check your finger condition Changed conditions such as injured rough extremely dry wet soiled dirty oily soaked or swollen fingers may lower the recognition success rate Also if the fingerprint is worn down or the finger becomes thinner or fatter the recognition success rate may be lowered The fingerprint for e...

Page 140: ... will be displayed when recognition is abnormal or recognition is not successful within a fixed duration The recognition success rate may differ from user to user TOSHIBA does not guarantee that this fingerprint recognition technology will be error free TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all times T...

Page 141: ...tion on Toshiba s support services at the end of this chapter Problems that are easy to fix Your application stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press ...

Page 142: ...ging in another device such as a lamp Verify that the computer is on by looking at the ON OFF indicator If the indicator is glowing the computer is on Also try turning the computer off and then on If you are using an AC adaptor verify that the computer is receiving power from the external power source by looking at the AC power light If the indicator is glowing the computer is connected to a live ...

Page 143: ...o charge the battery leave the computer plugged into a live wall outlet for several hours For more information see Changing the main battery on page 94 The AC power light is blinking If the AC power light is blinking try the following steps 1 Cut off power to the computer by disconnecting the AC adaptor and removing the battery The error condition will be interrupted and the AC power light will st...

Page 144: ...urrent A for each device The voltage level must match exactly The amperage rating of the AC adaptor must be equal to or greater than that required by the computer The battery light is blinking when the computer is on If the battery light is blinking when the computer is on this indicates a power mismatch Do the following 1 Check the OUTPUT specifications on the AC adaptor for example DC 19V 3 95A ...

Page 145: ...ertise with computers If Windows fails to start properly twice the Windows Boot menu will launch To enter the Boot menu manually 1 Press Ctrl Alt and Del simultaneously once 2 Press the Power button in the lower right corner of your screen 3 Click the Restart option from the menu 4 Click Troubleshoot from the menu You now have several options Refresh your computer Your files and personalization se...

Page 146: ...d prompt is a very powerful tool for advanced users Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the F8 key during the Windows boot process Enable low resolution video mode Restarts Windows using your current video driver at low resolution This allows you to reset your display settings in the event they have been improperl...

Page 147: ...you are trying to access If accessing a particular site is very slow try later My browser cannot find the URL address I typed in Make sure you separated the domain names of the address with the forward slash Check the spelling of each name and the syntax of the address carefully A single incorrect letter or missed character will make it impossible for your browser to locate the site My browser can...

Page 148: ...uration tool for advanced users who understand configuration parameters and the ramifications of changing them Checking device properties Device Manager provides a way to view the properties of a device Properties include the name of the manufacturer the type of device the drivers installed and the system resources assigned to the device To check a device s properties 1 From the Start screen type ...

Page 149: ...op screen move your pointer over the upper or lower right corner of the screen 2 When the Windows Charms appear click the Settings Charm 3 In the lower right of the screen click the Power icon Sample Image Shut down 4 While holding the Shift key click the Shut down option 5 The computer closes all open applications shuts down the operating system and then turns off 6 Check for the error again 7 If...

Page 150: ...a lamp or other appliance The AC adaptor and power cord cable work correctly but the battery will not charge The battery does not charge while the computer is consuming full power Try turning off the computer The battery may not be inserted correctly in the computer Turn off the computer remove the battery clean the contacts with a soft dry cloth if necessary and replace the battery See Removing t...

Page 151: ...ttery pack see your accessories information included with your computer or visit the Toshiba Web site at accessories toshiba com Refer to this site often to stay current on the most recent software and hardware options for your computer and for other product information For more information on maintaining battery power see Changing the main battery on page 94 Keyboard problems If while typing stra...

Page 152: ...cable connecting the external monitor to the computer is firmly attached Try adjusting the contrast and brightness controls on the external monitor Press Fn and F5 simultaneously to make sure the display priority is not set for the built in screen The screen does not look correct You can change the display settings by clicking a blank area of the desktop with the secondary control button then clic...

Page 153: ...ely large number of thin film transistors TFT and is manufactured using high precision technology Any small bright dots that may appear on your display are an intrinsic characteristic of the TFT manufacturing technology Over a period of time and depending on the usage of the computer the brightness of the screen will deteriorate This is also an intrinsic characteristic of the screen technology Whe...

Page 154: ...d files on the storage drive and repairs any damage it finds To run Error checking 1 From the Start screen type computer 2 Click Computer from the list that appears Sample Image Search results for computer 3 Right click the drive you wish to check Sample Image Clicking on the drive 4 In the pop up menu click Properties The drive s Properties box appears 5 Click the Tools tab NOTE ...

Page 155: ...gment 4 Click the Optimize button The system will display the status as it optimizes and defragments the drive Your data files are damaged or corrupted Refer to your software documentation for file recovery procedures Many software packages automatically create backup files You may also be able to recover lost data using utility software Consult your network administrator Some programs run correct...

Page 156: ...ry is completely discharged use a narrow object such as a straightened paper clip to press the manual eject button This button is in the small hole next to the optical disc drive eject button on the face of the optical disc drive tray Never use a pencil to press the manual eject button Pencil lead can break off inside the computer and damage it Some discs run correctly but others do not Check that...

Page 157: ...ude many types of devices such as a removable hard disk additional memory or a pager Most ExpressCard problems occur during installation and setup of new cards If you are having trouble getting one or more of these devices to work together several sections in this chapter may apply If your system does not have built in drivers for your ExpressCard and the card did not come with an operating system...

Page 158: ...formation about your ExpressCard configuration and status Hot swapping removing one ExpressCard and inserting another without turning the computer off fails Follow this procedure before you remove an ExpressCard 1 Prepare the card for removal by clicking the Show hidden icons button if necessary in the Notification area and then selecting the Safely Remove Hardware and Eject Media icon 2 Click Eje...

Page 159: ... s self test to check for any problem with the printer itself Make sure you installed the proper printer drivers as shown in the instructions that came with the printer You may have connected the printer while the computer is on Disable Sleep mode turn off the computer and turn off the printer Turn the printer back on make sure it is online and then turn the computer back on Try printing another f...

Page 160: ...network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the access point you are attempting to connect through SSIDs are case sensitive Check the Windows Control Panel...

Page 161: ...ms with WEP keys in particular are frequently addressed in new firmware releases The Windows operating system wireless management utility does not work If you are using an external Wi Fi adapter an ExpressCard USB adapter or other variety check if the adapter comes with its own management utility If it does the utility may be disabling the Windows operating system wireless management utility in wh...

Page 162: ...appears while watching a DVD ROM movie or title Change the setting for when to turn off the display using the following steps 1 Move your pointer over the upper or lower right corner of the screen When the Windows Charms appear click the Search Charm click Settings and in the Search field type Power 2 From the search list click Choose when to turn off display 3 To keep the display from turning off...

Page 163: ...k and copy files to your network partition Some people use a combination of these methods backing up all files to tape weekly and copying critical files to external media on a daily basis If you have installed your own programs you should back up these programs as well as your data files If something goes wrong that requires you to reformat your internal storage drive and start again reloading all...

Page 164: ...ws operating system to the state it was in just prior to the installation This is much easier and more effective than uninstalling the hardware or software which often leaves behind unwanted files and settings It is also easy to undo a restore point selection if you change your mind Follow these steps to create a restore point using the System Restore utility 1 From the Start screen type Control C...

Page 165: ... and save all open files 9 Click Finish and then Yes to begin the system restore Your Windows operating system configuration will now be restored to the state it was in when the chosen restore point was created and then the computer will be automatically restarted Backing up your data or your entire computer with the Windows operating system The most valuable component of your computer system is t...

Page 166: ...rs scanners etc and software applications like Microsoft Office and Adobe Photoshop or utility software such as special toolbars for your web browser Create a restore point refer to Saving system configuration with restore points on page 164 Before installing anything use the System Restore utility to set a restore point see the section titled restore points If anything goes wrong you will then be...

Page 167: ...ns email business applications etc are working correctly and verify that important devices are still functioning 6 For each additional hardware or software item repeat these steps starting at step 1 if any of your critical data has changed or starting at step 2 if no critical data has changed USB Sleep and Charge is not working USB Sleep and Charge may be disabled Open the Sleep and Charge utility...

Page 168: ...ot have the USB Sleep and Charge function compatible icon if you have a non Sleep and Charge USB port available or disable the USB Sleep and Charge function For more information see Sleep and Charge on page 125 The eSATA device is not recognized from Sleep or Hibernation mode A connected eSATA device may not be recognized if it is connected to the computer s eSATA USB combo port available on certa...

Page 169: ... Contacting Toshiba Toshiba s Technical Support Web site For technical support or to stay current on the most recent software and hardware options for your computer and for other product information be sure to regularly check the Toshiba Web site at support toshiba com Other Toshiba Internet Web sites toshiba com Worldwide Toshiba corporate site us toshiba com Marketing and product information in ...

Page 170: ...an Toshiba Corporation PCO IO 1 1 Shibaura 1 Chome Minato Ku Tokyo 105 8001 Japan Latin America and Caribbean Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States Mexico Toshiba de México S A de C V Sierra Candela No 111 6to Piso Col Lomas de Chapultepec CP 11000 Mexico DF Spain Toshiba Information Systems España S A Parque Empresarial San Fernando Ed...

Page 171: ... and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Lock Instant security Power Plan Sleep mode Hibernation mode Output Display switch Display brightness Wireless devices Touch pad Cursor control overlay Numeric overlay Scroll lock Volume mute Optical disk drive ...

Page 172: ...ly selectable power plans and cycles through the power plans The properties of each power plan and the power plans that are displayed by this function are set in the Power Options window see Power Plans on page 92 This TOSHIBA function key also allows you to enable notifications for power plans The notifications are disabled by default Fn This TOSHIBA Function key places the computer into Sleep mo...

Page 173: ...able options Only the first option is available when you do not have an external monitor attached PC screen only Duplicate Extend Second screen only Sample Image Display mode options window All of the above modes are always displayed on the screen however only the available modes for your system are functional depending on the attached external display s NOTE ...

Page 174: ...e screen brightness Fn This TOSHIBA Function key enables disables the Wi Fi antenna in your computer The wireless modes are Wireless antenna disabled Airplane mode is ON Wireless antenna enabled Airplane mode is OFF Fn This TOSHIBA Function key enables disables the touch pad To enable disable the touch pad press Fn F9 For more information on using the touch pad see Using the touch pad on page 65 F...

Page 175: ...he numeric overlay Fn This TOSHIBA Function key enables disables the scroll lock Fn This TOSHIBA Function key enables disables volume mute on your computer When volume mute is enabled no sound will come from the speakers or headphones Fn Tab key This TOSHIBA Function key opens closes the optical disk drive tray on your computer Available on certain models ...

Page 176: ...lows you to zoom out Fn This TOSHIBA Function key allows you to zoom in Fn This TOSHIBA Function key decreases the speaker volume Fn This TOSHIBA Function key increases the speaker volume Fn Space bar This TOSHIBA Function key switches screen resolution Cycle through the screen resolutions and then select the desired resolution ...

Page 177: ...with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 178: ...ting Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor COM1 communications port 1 serial port COM2 communications port 2 serial port CPU Central Processing Unit DC Direct Current DMA Direct Memory Access ...

Page 179: ...sk Drive HDMI High Definition Multimedia Interface HDMI CEC High Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per s...

Page 180: ... its shallow depth and high quality color Active matrix displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to...

Page 181: ...formation is passed between two devices This is the basic unit of measure used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot priori...

Page 182: ... Charms Start screen icons that slide out from the right side of the screen and direct you to various Windows functions chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To press and release the pointing device s primary button without moving the pointing device In the W...

Page 183: ...rinters disk drives and modems are examples of devices device driver A program called a driver that permits a computer to communicate with a device dialog box An on screen window displayed by the operating system or a program giving a direction or requesting input from the user Direct Current DC The type of power usually supplied by batteries DC flows in one direction Compare Alternating Current A...

Page 184: ...t mouse button unless otherwise stated driver See device driver DVD An individual digital versatile or video disc See also DVD ROM DVD ROM Digital Versatile or Video Disc Read Only Memory A very high capacity storage medium that uses laser optics for reading data Each DVD ROM can hold as much data as several CD ROMs Compare CD ROM E emulation A technique in which a device or program imitates anoth...

Page 185: ... a structure on the disk so the operating system can write information to the disk or read information from it frontside bus The primary pathway bus between the CPU and the computer s main memory Also called system bus See also bus Function key 1 A feature in which certain keys in combination with the Fn key can set system options or control system parameters such as the battery save mode 2 A key ...

Page 186: ...om a computer while the computer is running and have the operating system automatically recognize the change I icon A small image displayed on the screen that represents a function file or program interlaced A method of refreshing a computer screen in which only every other line of pixels is refreshed Interlaced monitors take two passes to create a complete screen image Compare non interlaced inte...

Page 187: ...d To move information from a storage device such as a hard disk into memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to t...

Page 188: ...disk A disk for storing programs and data that cannot be used to start the computer Compare system disk O online Available through the computer Online may refer to information being read from your own computer s internal storage drive such as online documentation or online Help or to information coming from another company on a company network or the Internet operating system A set of programs tha...

Page 189: ...de your finger across the touch pad or move a mouse Used to point to and select activate on screen items such as icons menu items and buttons The shape and purpose of the pointer varies depending on the program you are using and what you are doing pointing device Any device such as the touch pad or a mouse that enables you to move the pointer on the screen port A socket on the computer where you p...

Page 190: ...s The RJ11 connector is a 6 wire connector RJ45 connector An eight wire connector used to connect a computer to a network ROM Read Only Memory Non volatile memory that can be read but not written to Non volatile here means that information in ROM remains whether or not the computer is receiving power This type of memory is used to store your computer s BIOS which is essential instructions the comp...

Page 191: ...ff when you turn the computer on again system prompt The symbol in the MS DOS operating system generally a drive letter followed by a greater than sign indicating where users are to enter commands T TFT display See active matrix display Tile Tiles A list of square or rectangular icons on the Start screen representing applications that can be accessed by selecting them U Universal Serial Bus USB US...

Page 192: ...istered trademark term of the Wi Fi Alliance that stands for Wireless Fidelity and is another term for the communication protocol to permit an Ethernet connection using wireless communication components World Wide Web www The worldwide network of Web sites linked together over the Internet A user of the Web can jump from site to site regardless of the location of the computer hosting the site See ...

Page 193: ...2Recycle 99 care 97 98 changing 94 charge indicator light 41 charging 42 charging the real time clock RTC 88 conserving power 91 determine remaining power 89 disposal 98 indicator light 89 installation 94 96 low charge 90 maintaining 98 maximum capacity 85 monitoring power 41 88 power management 86 power options 90 power plan 172 purchase additional 86 real time clock RTC 86 recharge time 85 remov...

Page 194: ...twork 106 HDMI compatible TV or display device 70 monitor 70 power cord cable 41 power source 40 cooling fan adequate ventilation 38 Cooling Performance Diagnostic Tool 130 cursor control overlay TOSHIBA Function key 174 customize computer settings 72 D data entire system backup troubleshooting 165 desktop creating new icon 103 exploring the 103 icons 103 recycle bin 104 standard features 102 103 ...

Page 195: ... display device HDMI Out port 69 RGB monitor port 69 external display adjusting 72 F files backing up 75 78 saving 78 fingerprint authentication 137 Fingerprint Utility using 137 Function Key 129 function keys 76 H headphones using 107 Hibernation mode TOSHIBA Function key 172 I icon desktop 103 moving to desktop 103 recycle bin 104 safety 29 Shut down 44 45 47 Initial setup using your computer fo...

Page 196: ...ing the computer 73 N network accessing 106 connecting your computer 106 networking wireless 106 Notification area 104 notifications 105 numeric overlay TOSHIBA Function key 175 O ON OFF indicator light 89 online resources Toshiba 83 optical disc Auto Run feature 81 handling 81 inserting 80 playing optical media 81 recording optical media 81 removing with computer off 82 removing with computer on ...

Page 197: ...ector connecting 70 R real time clock RTC battery 86 recording sounds 107 recovery creating recovery media 56 installing drivers and applications 64 internal storage drive 55 refresh your PC 59 reset your PC 61 restoring from recovery media 58 Recovery Media Creator 133 recycle bin icon 104 refresh your PC with user s data 59 registering computer 43 removing an optical disc with computer on 82 and...

Page 198: ...d set up 120 system indicator lights AC power 39 drive in use indicator 80 LEDs 41 42 88 89 108 System Settings 123 T taking care of battery 97 taskbar 104 television adjusting display 72 Tiles Start screen 103 tips for computing 74 Toshiba online resources 83 registering computer Toshiba Web site 43 worldwide offices 170 Toshiba accessories memory 46 TOSHIBA Application Installer 134 TOSHIBA Butt...

Page 199: ...t recognized 158 external display problems 153 external keyboard 151 external monitor 152 good computing habits 163 hard disk drive is slow 155 high pitched noise 157 installing hardware software 166 keyboard 151 keyboard will not respond 142 memory problems 149 missing files trouble accessing a drive 153 on screen eject button 156 optical disc drive 155 power and batteries 150 printer 159 restore...

Page 200: ... Utilities 114 V video projector adjusting display 72 W warranty standard limited warranty 30 Web Camera using 108 Web sites 169 Wi Fi wireless networking 106 Windows Charms 102 Devices 102 Search 102 Settings 102 Share 102 Start 102 Windows key 76 Windows operating system desktop 103 troubleshooting 144 Windows Store 105 wireless networking 106 troubleshooting 160 ...

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