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Alienware m17
Service Manual

Regulatory Model: P37E

Regulatory Type: P37E001

Summary of Contents for m17 P37E

Page 1: ...Alienware m17 Service Manual Regulatory Model P37E Regulatory Type P37E001...

Page 2: ...ge to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All ri...

Page 3: ...ve components 13 Lifting equipment 13 Recommended tools 14 Screw list 15 Removing the base cover 17 Procedure 17 Replacing the base cover 20 Procedure 20 Removing the battery half length 23 Prerequisi...

Page 4: ...e drive Intel Optane memory module 38 Prerequisites 38 Procedure to remove M 2 2230 card 38 Procedure to remove M 2 2280 card 39 Replacing the solid state drive Intel Optane memory module 41 Procedure...

Page 5: ...ng the I O board 57 Prerequisites 57 Procedure 57 Procedure 58 Replacing the I O board 61 Procedure 61 Post requisites 62 Removing the speakers 63 Prerequisites 63 Procedure 63 Replacing the speakers...

Page 6: ...uisites 74 Removing the display panel 75 Prerequisites 75 Procedure 75 Replacing the display panel 77 Procedure 77 Post requisites 78 Removing the display back cover and antenna assembly 79 Prerequisi...

Page 7: ...es 91 Removing the keyboard 92 Prerequisites 92 Procedure 92 Replacing the keyboard 94 Procedure 94 Post requisites 94 Removing the palm rest 96 Prerequisites 96 Procedure 96 Replacing the palm rest 9...

Page 8: ...passwords 106 Troubleshooting 107 Flashing the BIOS 107 Flashing BIOS USB key 107 Enhanced Pre Boot System Assessment ePSA diagnostics 107 Running the ePSA diagnostics 108 System diagnostic lights 108...

Page 9: ...our computer Click Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all...

Page 10: ...sure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other part...

Page 11: ...ecially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ways that may not be obvious such as intermittent problems or...

Page 12: ...form the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an al...

Page 13: ...or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you...

Page 14: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 14...

Page 15: ...ponent Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2 5x9 8 Battery Half length Palm rest assembly M2x5 4 Battery Full length Palm rest assembly M2x5 6 Hard drive assembly...

Page 16: ...ort System board and palm rest assembly M2 5x4 5 1 Power button board Palm rest assembly M2x3 3 USB Type C port bracket System board M2x3 1 System board Palm rest assembly M2x3 6 Keyboard bracket Palm...

Page 17: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the fou...

Page 18: ...4 Rotate the base cover from front to back and remove the base cover off the palm rest assembly 18...

Page 19: ...5 Using the pull tab disconnect the battery cable from the system board 6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power 19...

Page 20: ...and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Reg...

Page 21: ...over from back to front and place the base cover on the palm rest assembly 3 Tighten the four captive screws on the base cover 4 Replace the six screws M2 5x9 that secure the base cover to the palm re...

Page 22: ...5 Replace the two screws M2 5x9 in the back that secure the base cover to the palm rest assembly 22...

Page 23: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedur...

Page 24: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hol...

Page 25: ...tructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedu...

Page 26: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hol...

Page 27: ...inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard...

Page 28: ...4 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 5 Lift the hard drive off the hard drive bracket 6 Disconnect the interposer from the hard drive assembly 28...

Page 29: ...computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives...

Page 30: ...t to the hard drive 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest assembly 5 Replace the four screws M2x5 that secure the hard drive assembly to the palm res...

Page 31: ...Post requisites Replace the base cover 31...

Page 32: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedur...

Page 33: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab...

Page 34: ...After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate t...

Page 35: ...5 Disconnect the antenna cables from the wireless card 35...

Page 36: ...ss card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer...

Page 37: ...5 Route the antenna cables on to the securing clips on the system board Post requisites Replace the base cover 37...

Page 38: ...OTE Depending on the configuration ordered the system may have up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive 2230 card bracket M 2 2280 solid...

Page 39: ...M 2 2230 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for op...

Page 40: ...mal shield from the palm rest assembly and system board 3 Remove the screw M2x2 that secures the M 2 2280 card to the palm rest assembly 4 Slide and remove the M 2 2280 card from the M 2 card slot on...

Page 41: ...ave up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state dri...

Page 42: ...Replace the screw M2x3 that secures the M 2 2230 bracket to the palm rest assembly 6 Align the screw holes of the M 2 thermal shield with the screw holes on the palm rest assembly and system board 42...

Page 43: ...512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are instal...

Page 44: ...assembly 4 Align the screw holes of the M 2 thermal shield with the screw holes on the palm rest assembly and system board 5 Replace the two screws M2x3 that secure the M 2 thermal shield to the palm...

Page 45: ...es see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you n...

Page 46: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the co...

Page 47: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length w...

Page 48: ...t www dell com regulatory_compliance Procedure 1 Slide and place the touchpad into the slot on the palm rest assembly 2 Replace the four screws M2x2 5 that secure the touchpad to the palm rest assembl...

Page 49: ...operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin c...

Page 50: ...5 Lift the heat sink assembly off the system board 6 Remove the fans 50...

Page 51: ...em board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Replace th...

Page 52: ...Post requisites Replace the base cover 52...

Page 53: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step...

Page 54: ...5 Lift the fans off the heat sink 54...

Page 55: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the fans on the heat si...

Page 56: ...5 Replace the two screws M2x3 that secure the fan to the heat sink Post requisites 1 Follow the procedure from step 2 to step 6 in Replacing the heat sink 2 Replace the base cover 56...

Page 57: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel the tape that secures the...

Page 58: ...5 Lift the I O board off the palm rest assembly Procedure 1 Peel the tape that secures the I O board cable to the I O board 58...

Page 59: ...2 Open the latch and disconnect the I O board cable from the I O board 3 Remove the screw M2x5 that secures the I O board to the palm rest assembly 59...

Page 60: ...4 Lift the I O board off the palm rest assembly 60...

Page 61: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the USB ports on the I O board with the slots on the palm rest ass...

Page 62: ...4 Adhere the tape that secures the I O board cable to the I O board Post requisites Replace the base cover 62...

Page 63: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3...

Page 64: ...iance Procedure NOTE If the rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber gromm...

Page 65: ...e two screws M2x3 that secure the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket off the palm rest assembly 3 Lift the power adapter port off the palm rest...

Page 66: ...9 Rotate the display assembly inward and lift up and away from the palm rest assembly After performing all the steps you are left with the display assembly 66...

Page 67: ...90 degree and place the display assembly on the palm rest assembly by rotating outward 2 Replace the two screws M2 5x4 5 that secures the display hinges to the palm rest assembly 3 Close the display...

Page 68: ...aligning the screw holes on the power adapter port to the screw holes on the palm rest assembly 9 Replace the two screws M2x3 that secure the power adapter port bracket to the palm rest assembly Post...

Page 69: ...ll com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly Procedure NOTE Ensure that the display assembly is placed on a clean and fla...

Page 70: ...low the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align and place the di...

Page 71: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card...

Page 72: ...After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the guiding pins for alignment adhere...

Page 73: ...ee the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel P...

Page 74: ...best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display assembly 2 Repl...

Page 75: ...t www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display as...

Page 76: ...5 Lift the display panel from the display back cover and antenna assembly After performing all the steps you are left with the display panel 76...

Page 77: ...ty best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the bottom edge of the display panel at the base of the display back cover and antenna...

Page 78: ...screws M2x3 that secure the display panel to the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replac...

Page 79: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireles...

Page 80: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure P...

Page 81: ...icable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the memory modules 5 Remove the wireless card 6 Remove the solid state drive Intel Optane 7 Follow the procedure...

Page 82: ...14 Open the latch and disconnect the keyboard back light cable from the system board 15 Remove the six screws M2x3 that secure the system board to the palm rest assembly 82...

Page 83: ...16 Gently release the ports on the system board from the slots on the palm rest assembly and lift the system board off the palm rest assembly 83...

Page 84: ...st make the appropriate changes again after you replace the system board Procedure 1 Slide the ports on the system board into the slots on the palm rest assembly and align the screw holes on the syste...

Page 85: ...tery to the system board 15 Connect the I O board cable to the system board and close the latch to secure the cable 16 Adhere the tape that secures the I O board cable connector latch to the system bo...

Page 86: ...rt your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the...

Page 87: ...ulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the h...

Page 88: ...ure 1 Align the screw holes on the power button board with the screw holes on the palm rest assembly 2 Replace the three screws M2x3 that secure the power button board to the palm rest assembly 3 Adhe...

Page 89: ...e base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Remov...

Page 90: ...5 Remove the power adapter port cable from the routing guides on the palm rest assembly and lift the power adapter port along with its cable off the palm rest assembly 90...

Page 91: ...palm rest assembly 2 Adhere the Mylar to the power button board 3 Place the power adapter port into the slot on the palm rest assembly 4 Align and place the power button board bracket on the palm rest...

Page 92: ...quisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the w...

Page 93: ...3 Lift the keyboard off the palm rest assembly 93...

Page 94: ...eyboard with the screw holes on the palm rest assembly 2 Replace the 32 screws M1 2x1 9 that secure the keyboard to the palm rest assembly 3 Replace the eight screws M1 2x2 4 that secure the keyboard...

Page 95: ...9 Replace the base cover 95...

Page 96: ...Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the solid state drive Intel Optane 5 Re...

Page 97: ...97...

Page 98: ...ty best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest on a clean and flat surface Post requisites 1 Replace the keyboard 2 Repla...

Page 99: ...Replace the solid state drive Intel Optane 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive 14 Replace the battery half length or the battery full length whichever applicable...

Page 100: ...www dell com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell co...

Page 101: ...the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the ope...

Page 102: ...date in mm dd yyyy format BIOS Version Displays the BIOS version Product Name Displays the model number of your computer Service Tag Displays the service tag of your computer Asset Tag Displays the as...

Page 103: ...er from Standby Default Disabled NOTE If USB PowerShare is enabled a device connected to the USB PowerShare connector may not wake the computer Sleep Mode Enable or disable sleep mode Intel Speed Shif...

Page 104: ...status is unlocked Admin Password Status Displays if the administrator password is clear or set Default Not set System Password Status Displays if the system password is clear or set Default Not set H...

Page 105: ...nce Boot Option 1 Displays the available first boot option Boot Option 2 Displays the available second boot option Boot Option 3 Displays the available third boot option Table 7 System setup options E...

Page 106: ...passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to...

Page 107: ...uter that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program fil...

Page 108: ...ent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turne...

Page 109: ...NOTE Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then ty...

Page 110: ...e battery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and...

Page 111: ...ieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnost...

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