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Toshiba PERCEPTION 4000, User Manual

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PERCEPTION 4000

TRADEMARKS AND SERVICE MARKS

The following trademarks and service marks are used in this document:

■

MEGACOM: trademark of American Telephone and Telegraph

■

PERCEPTION®: registered trademark of Toshiba America Information Systems, Inc.

■

Software Defined Network: service of American Telephone and Telegraph

In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or other similar organization, if radio or television broadcasts are
used for the Music-on-Hold feature of this telecommunications system. Toshiba America Information
Systems, Inc. disclaims any liability arising out of the failure to obtain such a license.

Toshiba America Information Systems, Inc. reserves the right to change any of this information including,
but not limited to, product characteristics and operating specifications, without prior notice.

Summary of Contents for PERCEPTION 4000

Page 1: ...ts reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or the use of information retrieval systems without express written permission of the publisher of this material PROPRIETARY DIGITAL TELEPHONE USER GUIDE PERCEPTION 4000 ...

Page 2: ...ht Law a license may be required from the American Society of Composers Authors and Publishers or other similar organization if radio or television broadcasts are used for the Music on Hold feature of this telecommunications system Toshiba America Information Systems Inc disclaims any liability arising out of the failure to obtain such a license Toshiba America Information Systems Inc reserves the...

Page 3: ...5 Line Types 1 6 Line Preferences 1 7 CHAPTER 2 PERCEPTION DIGITAL TELEPHONE DISPLAYS SOFT KEYS 2 1 General Display Information 2 1 Soft Key Operation 2 4 CHAPTER 3 PROGRAM MODE 3 1 Description 3 1 General Operation 3 1 Feature Interaction 3 2 CHAPTER 4 FEATURE OPERATION 4 1 Account Code Entry 4 1 Advisory Message Registration 4 3 Attendant Access 4 4 Authorization Code Entry 4 4 Autodial 4 6 Auto...

Page 4: ...rback 4 35 Headset Operation 4 36 Hotline 4 37 Intercom Access 4 37 Last Number Redial 4 39 LCD Contrast Control 4 40 Least Cost Routing Access 4 41 Message Waiting 4 41 Message Registration Procedures 4 43 Message Retrieval Procedures 4 44 Night Answer Access 4 47 Privacy Release 4 48 Ringer Pitch Adjustment 4 49 Save and Repeat 4 49 Speakerphone Operation 4 51 Speed Calling 4 51 Swap 4 52 Three ...

Page 5: ...nes A 3 Feature Access Codes A 4 Trunk Group Access Codes A 5 Frequently Called Numbers A 6 GLOSSARY G 1 INDEX I 1 FIGURE LIST FIGURE TITLE PAGE I 1 Sample Page vii 1 1 PERCEPTION 4000 HDT2010S Digital Telephone 1 9 1 2 PERCEPTION 4000 HDT2020SD Digital Telephone 1 10 TABLE LIST TABLE TITLE PAGE 4 1 Tone Patterns 4 61 4 2 Ringing Patterns 4 62 iii SUBJECT PAGE ...

Page 6: ...PERCEPTION 4000 TABLE OF CONTENTS THIS PAGE INTENTIONALLY LEFT BLANK iv ...

Page 7: ...hat are used to activate various station and programming features PURPOSE This document is designed as a feature operating guide for the user of a PERCEPTION 4000 digital telephone HDT2010S HDT2020SD An overview of this user guide will acquaint you with the various features that are available to your telephone If your telephone has an operable Integrated Data Interface Unit DIU I refer to the PERC...

Page 8: ...s are actually accessible from your specific telephone Once you are aware of the features that are available to your telephone review each feature s description and operational procedure contained in this guide To assist you in achieving greater performance efficiency the information in this user guide is divided into distinct areas of content Instructions for various procedures are referred to as...

Page 9: ...mp on Transfer At any point while you are connected to one party and have another party on soft hold you can form a three way conference by pressing the CONF TRNS key once see Three way Calling NOTES 1 You cannot hold calls to a paging unit or dictation machine or to from an attendant 2 If you hang up at any point while you have a party on soft hold the held call will immediately recall your stati...

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Page 11: ...er on LED off speaker off Message Waiting Key MESSAGE This key is used to register messages via Callback Messaging and to return messages The key s accompanying LED lights whenever a message is left for that station via either Callback Messaging Predefined Text Messaging or voice mail messaging Conference Transfer Key CONF TRNS This key is used to transfer calls internally to form conferences and ...

Page 12: ...tion The telephone s LCD display indicates labels that are associated with each soft key at the current state of operation LIQUID CRYSTAL DISPLAY PERCEPTION 4000 HDT2020SD digital telephones contain a 4 x 30 character Liquid Crystal Display LCD which indicates date and time information calling called party information call time duration and soft key options The display also records Message Waiting...

Page 13: ...ode and to control on hook off hook station operation see Feature Operation LED INDICATIONS LED indications vary according to the dedication of their accompanying keys Selected fixed keys Microphone Speaker and Message Waiting have one color red LEDs that indicate feature activation LED on or deactivation LED off Flexible keys can be assigned as either line appearance keys or feature access keys w...

Page 14: ...ING TONE Tones which indicate that another call is ringing on your prime line One short tone indicates that the other call is a station call while two short tones indicate that the other call is a trunk call DIAL TONE Continuous tone proceed with dialing MUSIC ON HOLD TONE Continuous music that occurs when a station is placed on hold This is programmed in the PERCEPTION 4000 system as an alternati...

Page 15: ...ed at the end of this user guide INTERNAL CALL RINGING Indicated by a ringing signal generated through the telephone speaker every 4 seconds EXTERNAL OR ATTENDANT CALL RINGING Indicated by a double ringing signal generated through the telephone speaker every 4 seconds RECALL RINGING Indicated by a fast ringing signal generated through the telephone speaker A recall can occur during Call Hold Call ...

Page 16: ... the same calling features that are available to the station s prime line SECONDARY APPEARANCE OF LOGICAL LINE Stations can have a secondary appearance of another station s logical line PRIVATE LINE This line has its own associated private trunk group and can be reached only by external callers or by an internal attendant The use of a private line provides the caller with access to the private tru...

Page 17: ... receive multiple calls to a line For example if a called prime line is busy the system automatically selects an available line within the Multi line Hunting group This enables the station user to access additional calls Up to eight lines can belong to a Multi line Hunting group on a telephone LINE PREFERENCES Each PERCEPTION 4000 digital telephone can have a specific line preference so that a cer...

Page 18: ...erational state of your station s lines Your prime line will be automatically accessed if it is idle otherwise another idle line will be selected RINGING AND IDLE LINE PREFERENCE This preference type combines the abilities of Ringing and Idle Line Preference based on the operational state of your station s lines If a call is ringing the ringing line will always be accessed otherwise an idle line w...

Page 19: ...ITING KEY AND LED INDICATOR CONFERENCE TRANSFER KEY LAST NUMBER REDIAL KEY HOLD KEY DIALPAD SPEAKER ON OFF KEY AND LED INDICATOR MICROPHONE ON OFF KEY AND LED INDICATOR VOLUME UP DOWN CONTROL KEYS HANDSET SPEAKER MODULAR CORD RLS RELEASE KEY PERCEPTION 4000 GENERAL INFORMATION 1 9 Figure 1 1 PERCEPTION 4000 HDT2010S Digital Telephone ...

Page 20: ...LEXIBLE KEYS MESSAGE WAITING KEY AND LED INDICATOR CONFERENCE TRANSFER KEY LAST NUMBER REDIAL KEY HOLD KEY DIALPAD STATE DRIVEN SOFT KEYS 4 x 30 CHARACTER LCD DISPLAY RELEASE KEY RLS SPEAKER ON OFF KEY AND LED INDICATOR MICROPHONE ON OFF KEY AND LED INDICATOR VOLUME UP DOWN CONTROL KEYS HANDSET SPEAKER MODULAR CORD Figure 1 2 PERCEPTION 4000 HDT2020SD Digital Telephone ...

Page 21: ...on the four lines of indications can be categorized into general content areas The categories which appear on a telephone on display lines 1 2 and 3 vary according to whether the telephone is idle or is in a processing mode IDLE TELEPHONE DISPLAYS When an HDT2020SD digital telephone is idle line 1 of the display will denote any advisory message that is currently registered at that telephone e g OU...

Page 22: ...e information that normally appears in display line 3 will be altered in several situations during call processing If a called or intermediary party has registered an advisory message the telephone will display this message in place of time date information see Example 5 When a telephone is engaged in a call line 3 will be replaced by call duration information which applies to that call see Exampl...

Page 23: ... T H 2 0 5 R E L E A S E T I M E 0 0 5 0 5 3 2 1 4 F1 F2 F3 F4 F5 F6 D S M I T H M S G 2 0 5 R I N G I N G V C L 3 2 1 4 O U T T O L U N C H EXAMPLE 2 EXAMPLE 3 EXAMPLE 4 EXAMPLE 5 PERCEPTION 4000 PERCEPTION DIGITAL TELEPHONE DISPLAYS SOFT KEYS 2 3 F1 F2 F3 F4 F5 F6 3 2 1 4 4 2 0 P M D S M I T H M S G 2 0 0 J O N E S R R I N G I N G V C L F O R W A R D E D 2 0 5 T U E J A N 2 ...

Page 24: ...he limitations of the calling and called stations Options that are available at these sub levels can be selected by pressing a label s corresponding soft key Complete feature operation can be performed by stepping through the different levels of sub menus Each soft key label appears in the same position each time it is available as a call processing option Each label is associated with one specifi...

Page 25: ...nd voice mail messages are left in your station s mailbox this soft key option will also originate a call to the voice mail system This option appears when reviewing messages that have been left at your station CAMP Camp on Allows you to initiate an off hook or on hook camp on This option can also be used when transferring a call to a busy destination in order to camp the transferred call onto the...

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Page 27: ...ne Program Mode will remain active until it is exited manually by pressing the PRGM key When Program Mode is exited its corresponding LED will go out AUTODIAL AND PREREGISTERED CALL FORWARD When Program Mode is entered the telephone dialpad line keys and flexible feature keys will be under Program Mode control Once Program Mode is activated an Autodial or Preregistered Call Forward key can be pres...

Page 28: ... selecting the desired pitch Program Mode can be exited simply by pressing the PRGM key FEATURE INTERACTION If a station receives a call while engaged in Program Mode the call will ring at the called station The called party can then exit Program Mode and answer the call A telephone that serves as an ACD agent can access Program Mode while the agent is either logged on or logged off When an agent ...

Page 29: ... does not accept the entered account code you will hear reorder tone If all outgoing trunks are busy or if the dialed internal party is busy the call can be camped on to the trunks or to the internal party as with a normal call The account code does not need to be re entered when a trunk or the dialed party becomes idle The ACCT LED will flash green The connected party will not receive any indicat...

Page 30: ...y time during the call by entering an optional account code 3 When dialing over an unrestricted trunk group such as a TIE line in a private network environment a forced account code does not need to be entered even if your station s Class of Service assignment requires that forced account codes be entered in other outgoing call situations 4 If your station requires account code entry only for outg...

Page 31: ...base to advise callers that you are out to lunch in a meeting etc The advisory message selection screen for messages 1 4 will appear The NEXT and ESCP soft keys will appear The advisory message selection screen for messages 5 8 will appear The message will be registered at your telephone Your telephone will display the message as its current status and other HDT2020SD telephones that call your sta...

Page 32: ...r station s line preference type The call will ring the dialed attendant or one of the members of the dialed attendant group If a dialed individual attendant console or all consoles in an attendant group are in Position Busy mode the call will receive night mode treatment and will be routed to the night mode destination programmed in the system database night answer bell or an alternative answerin...

Page 33: ...nes will display AUTH CODE after pressing the AUTH key or entering the Authorization Code access code The telephone will not display the authorization code itself when the code is entered 2 Authorization code allowances will remain in effect for the duration of the call Once an authorization code has been applied to a line no other authorization codes can be applied to the line or any of the stati...

Page 34: ...he camp on callback AUTODIAL You can program each of your telephone s Autodial access keys so that a directory number station number intercom number trunk access code feature access code or account code will be automatically dialed whenever the key is pressed Line selection can be programmed into the Autodial sequence so that the preferred line will be automatically accessed before the programmed ...

Page 35: ...ou want the call to voice call a station Any additional ADL keys must be pressed before the digit sequence assigned to the first ADL key has been completely dialed or before a timeout occurs HDT2020SD digital telephones will display the digits associated with each Autodial sequence The call will now be treated as a normal call 5 Dial the digits of the desired number or code to be programmed on the...

Page 36: ...her idle or holding a call on soft hold When your telephone is in a talking state pressing an ADL key will be ignored by the system AUTOMATIC ANSWER By activating the Automatic Answer feature you can answer internal or intercom calls through the telephone speaker without having to press a line appearance key or activate the telephone s speaker and microphone Automatic Answer is activated through t...

Page 37: ... key or through the use of feature access codes Any of these Call Forward feature types can be assigned to a Preregistered Call Forward PRCF access key which is used to forward calls to a specific destination This allows you to conveniently forward calls to a certain location without the need to dial a destination number Listen for recall dial tone If activating Call Forward from an idle on hook t...

Page 38: ... telephones will indicate the type of Call Forward registered CFAC CFNA CFBN along with the name and number of the forwarded to destination Any incoming calls will now be treated as defined by the registered type of Call Forward The PRGM LED will light solid green The PRCF LED will flash green The PRCF key will be programmed as the designated type of Call Forward key When dialing an off premises n...

Page 39: ...reregistered Call Forward is activated while a telephone s prime line is ringing or while a call is camped on to the line Call Forward will not apply to these calls The feature will only forward calls that occur after the ringing or camped on call is picked up or disconnected 5 The registration of any Call Forward feature automatically overrides any existing Call Forward There is no need to cancel...

Page 40: ...g for a predetermined time period after which the call will be forwarded to the Call Forward No Answer destination If the called line is busy then another line within the Multi line Hunting group will be automatically selected This line will ring for a predetermined time period After this time period elapses the call will be forwarded to the Call Forward No Answer destination Call Forward Busy No ...

Page 41: ...t was held The key s LED will light solid green NOTE If the held party hangs up before the call is retrieved the line appearance LED will go out and if you attempt to retrieve the call you will hear dial tone CALL PARK By using the Call Park feature you can hold an active call at any extension and then retrieve the call at the same Local or another Remote extension Calls can be parked on any prime...

Page 42: ...ing stations with multiple line appearances to have more than one call parked at the station Only one call can be parked on a particular line Any of your telephone s line appearances can be used Listen for success tone The call will be parked on your telephone s prime line regardless of which line the call was on originally If the call is not retrieved within a predetermined time period the call w...

Page 43: ... destination will go out NOTES 1 If a station initiating Call Park has Call Forward registered any recalls of the parked call will still ring at the station 2 If Call Park has been activated and the parked call party hangs up all CP L LEDs will go out and any station user who attempts to access the parked call will hear reorder tone Press the CONF TRNS key and then dial the Call Park Remote access...

Page 44: ...t available when a recall occurs the recall will be routed to the assigned recall destination e g attendant attendant group that is assigned to the incoming trunk CALL PICKUP The Call Pickup feature allows you to pick up a call that is ringing at a nearby telephone There are three types of Call Pickup Call Pickup Group allows you to access a call ringing at a station in your Call Pickup group with...

Page 45: ...kup feature is applied This will occur if the ringing call is answered if the caller hangs up if the call is forwarded etc 4 Camp on callbacks recalls and calls to a station s private line cannot be picked up by any type of Call Pickup Enter the Call Pickup Directed Group access code 3 Dial the directory number of any station that is a member of the group in which the call is ringing 4 Wait to be ...

Page 46: ...ndicate that the call being transferred is on hold You will hear ringback tone if the destination party is idle If the destination party is busy or does not answer you can return to the held party by pressing the Release RLS key If an internal destination party is busy you can camp the transferred call onto the dialed line by hanging up An internally transferred station call that is not answered a...

Page 47: ...e camped on call Your current call will be automatically placed on soft hold and you will be connected to the new call If desired you can transfer the new call to another destination by using the Call Waiting Transfer feature Each time the two calls will be switched NOTES 1 If you hang up your current call while you have another call on soft hold the held call will immediately recall your telephon...

Page 48: ...ice mail system involved in an Attendant Override or involved in a conference You will also not receive a Call Waiting signal if your station is programmed for Data Security or Data Privacy This prevents the interference of tones during data transmission 4 You cannot form a three way conference with the originally held party and the new call CALL WAITING TRANSFER The Call Waiting Transfer feature ...

Page 49: ...k you will receive a camp on callback when the station trunk becomes idle After you answer the callback the originally called party will ring as a normal call An off hook camp on has priority over an on hook camp on After placing a call and receiving busy tone You will be camped on to the busy destination After a predetermined time period success tone will change to quiet tone or music on hold ton...

Page 50: ...he callback your call will ring the destination From an idle telephone If you used a Camp on Cancellation code listen for success tone NOTES 1 When reaching a busy destination alternatives to the activation of Camp on are either to hang up or to register a Message Waiting indication 2 In the case of a station to station call the busy party may receive a Call Waiting signal to indicate that you hav...

Page 51: ...t initiate an on hook camp on via a private line although off hook camp ons can be performed A private line cannot be the recipient of a camp on unless the camp on is registered by an attendant 10 If you have camped on to a line within a Multi line Hunting group then you will receive ringback tone on hook camp on or a camp on callback off hook camp on once any line within the Multi line Hunting gr...

Page 52: ...ther party on hold or if the held party is involved in a conference 3 If the held call is camped on to the busy line longer than allowed by the predetermined timeout period the held call will recall to your station CODE CALLING You can page an individual via a Code Calling chime or bell if your system is equipped for this operation Such pages will be broadcast throughout designated zone areas via ...

Page 53: ...rieve the call he she will hear reorder tone 4 If the party waiting for a Code Calling response hangs up before the code call is answered the code call broadcast will be discontinued 5 If the station initiating a code call has Call Forward registered a recall of a held call will not be forwarded 6 If the station initiating a code call has Do Not Disturb registered a recall will still ring the stat...

Page 54: ...ome idle or you can hang up to automatically camp the held caller onto the busy line see Camp on Transfer At any point while you are connected to one party and have another party on soft hold you can form a three way conference by pressing the CONF TRNS key once see Three way Calling NOTES 1 You cannot hold calls to a paging unit or dictation machine or to from an attendant 2 If you hang up at any...

Page 55: ...DT2010S or HDT2020SD digital telephone that is equipped with an Integrated Data Interface Unit a Stand alone Data Interface Unit is also available Data calls can also be placed through a station associated modem rather than through the PERCEPTION 4000 system DICTATION MACHINE ACCESS You can access an individual dictation machine or dictation machine group through the use of designated Dictation Ma...

Page 56: ...p your telephone To Call a Dictation Machine Group 1 Press the Dictation Machine Group DC G access key or Enter the Dictation Machine Group access code 2 Enter the number of the dictation machine group 2 digits 3 When the call is answered use the dialpad to operate the dictation machine 4 To disconnect the call hang up your telephone Listen for ringback tone Listen for recall dial tone An idle dic...

Page 57: ...ing Party Number information to the distant end Calling Party Number information can be transmitted or blocked on a call by call basis through the entrance of specific feature access codes These capabilities are determined by the programming of ISDN trunk groups as well as by your station s assigned Class of Service Listen for dial tone If your station s Class of Service does not allow access to t...

Page 58: ...ill have no effect Listen for dial tone Listen for ringback tone The call will proceed as a normal call Calling Party Number information will not be transmitted NOTES 1 Information that is sent to the distant end through Calling Party Number Presentation will be either the calling station s assigned Direct Inward Dialing DID directory number or the predefined Listed Directory Number LDN of the uti...

Page 59: ...tion of Do Not Disturb does not affect outgoing feature operation Do Not Disturb will be registered The DND LED will light solid red PERCEPTION 4000 HDT2020SD digital telephones will display Do Not Disturb status Listen for success tone Do Not Disturb will now be registered 2 Dial the destination number To Register Do Not Disturb via Feature Access Key 1 Press the Do Not Disturb DND access key To ...

Page 60: ... and or display based on the configuration and state of the telephones 4 If your station has Do Not Disturb registered and also has Call Forward All Calls or Call Forward Busy No Answer activated incoming calls will be forwarded to the assigned destination Since Do Not Disturb activation creates a busy condition Call Forward No Answer will not route calls to a Do Not Disturb station s Call Forward...

Page 61: ...ant to set up a conference The connected caller will be placed on soft hold Listen for recall dial tone Listen for ringback tone If the party is busy or does not answer you can return to the held party by pressing the Release RLS key After connecting the new party to the conference you can disconnect the party by pressing the RLS key You will be automatically reconnected to the held caller PERCEPT...

Page 62: ...eorder tone when attempting to add an additional party this may indicate that all system conference circuits are currently busy 3 The initiator of a conference the master is initially the only member of the conference who can add additional parties Once this member drops out of the conference the last added party that has master station capability will become the new master station and will be abl...

Page 63: ...ond and continue to converse with the caller for the duration of the call At any point you can activate handset operation by lifting the telephone handset After receiving a voice call from a calling station Speakerphone Operation will continue for the duration of the call unless the handset is lifted At any point during the call you can lift the telephone handset to return the station to handset m...

Page 64: ...cially convenient for stations that are used as message centers or ACD agents The telephone s handset stays in place The HSM LED will light solid green indicating that headset mode is activated On hook off hook selection can now be made by pressing the Headset Control HSC access key Handset mode and hookswitch mode will remain operable providing an option to headset operation When headset mode is ...

Page 65: ...green The destination number associated with the hotline will be automatically dialed Once the connection is made the call will be treated as a regular call If the call is placed on soft hold by pressing the CONF TRNS key the hotline can be used to place another call or to access features INTERCOM ACCESS If your telephone has an intercom line you can call a station within your intercom group while...

Page 66: ...tone burst and then make your announcement If you are placing a regular intercom call listen for ringback tone PERCEPTION 4000 HDT2020SD digital telephones will display the Voice Calling VCL soft key label If the called station does not have Handsfree Answerback capability you can alternate between voice calling and ringing of the intercom call by repeatedly pressing this soft key If the called st...

Page 67: ...CEPTION 4000 system Your station will have a separate intercom line key for each intercom group of which it is a member LAST NUMBER REDIAL You can automatically redial the last number dialed from your telephone by pressing the Last Number Redial access key The number stored by your telephone for Last Number Redial can consist of up to 24 digits which can include dialing prefixes such as authorizat...

Page 68: ...de that is part of the dialing sequence will be ignored 4 A stored Last Number Redial number will remain stored until another number is successfully dialed from the telephone Any newly dialed number will replace the last To save a specific number for later access see Save and Repeat or Autodial 5 Last Number Redial can be activated during any call state that allows initial call dialing LCD CONTRAS...

Page 69: ...vailable higher priced trunk NOTES 1 A warning tone will not occur with emergency calls calls made via a hotline calls made to an off premises station or calls that are forwarded to an off premises location 2 In order for calls to be automatically routed over the least costly call facilities your PERCEPTION 4000 system must be properly programmed MESSAGE WAITING When a dialed destination is busy o...

Page 70: ... to guide you through your options Your HDT2020SD digital telephone will display the identity of each party who left a message the number of times that each message was left at your telephone the date that each message was left and any predefined text messages that have been left at your station It will also indicate if a registered message is a voice mail message When instructing your telephone t...

Page 71: ...d station is a PERCEPTION 4000 HDT2020SD digital telephone the station will display the number of messages left at the station When the called party accesses the registered message s he she can view each message individually and selectively return cancel or skip each message Predefined Text Messaging PERCEPTION 4000 HDT2020SD Digital Telephones After dialing a busy or unanswered station The text m...

Page 72: ... the station s MESSAGE LED will light The station will display the number of messages left at the station When the called party accesses the registered message s he she can view each message individually and selectively return cancel or skip each message Voice Mail Messaging For further information refer to the Voice Mail Station User Guide that applies to the voice mail system being used with you...

Page 73: ...ll be called automatically Proceed as with a regular call If the message resides in your voice mailbox the voice mail system will be called Once inside the voice mail system you can review delete or respond to your received messages by following voice mail operational procedures The message will be canceled If another message has been registered at your station the next message in the message queu...

Page 74: ...ess the registering party is successfully called back the returned call is answered or another message is left at the station or the messages are canceled either via soft key operation or by entering the Message Waiting Cancellation access code A voice mail message indication on a PERCEPTION 4000 HDT2020SD digital telephone can be canceled via the CNCL soft key however all individual voice mail me...

Page 75: ...n be retrieved by directly dialing the voice mail system s directory number Once the voice mail system is accessed you can retrieve messages by following voice mail operational procedures This option also allows you to retrieve voice mail messages remotely For additional information refer to the Voice Mail Station User Guide that applies to the voice mail system used with your PERCEPTION 4000 syst...

Page 76: ...your telephone will remain solid green The PRLS LED on your telephone will light solid green The line appearance key s LED on the joining telephone will light solid green The line appearance key s LED on other stations with the same line appearance will light solid red The other station will now be joined to the existing call creating a three way connection The connection will continue until one o...

Page 77: ... Mode Incoming calls to your telephone will now ring at the selected pitch NOTE A telephone s ringer pitch will be reset back to the system default level in any of the following situations the telephone is unplugged from the telephone jack and then replugged the PERCEPTION 4000 system undergoes a restart or the telephone supporting circuit card is unplugged from the system and then replugged SAVE ...

Page 78: ...nt calls at once calls on different lines on hold etc the Save and Repeat feature saves the number associated with the call that is active when the S R key is pressed 2 When dialing a number stored via Save and Repeat the line that is automatically selected for calling is determined by your station s line preference type To select any other line you must preselect the desired line A private line m...

Page 79: ...k to Speakerphone Operation press the SPEAKER key and hang up your telephone NOTE When Speakerphone Operation is activated and you are involved in a call you can send DTMF tones to the distant end for voice mail codes credit card codes etc by pressing the appropriate digit keys DTMF tone sending capability is available in any of the digital telephone s operational modes speakerphone handset or hea...

Page 80: ... dialed Listen for ringback tone The call will proceed as a regular call NOTES 1 You can place a current call on soft hold by pressing the CONF TRNS key and then place a call via Speed Calling To return to the held call press the Release RLS key 2 A Speed Calling access code and index number can be assigned to an Autodial key 3 While using Speed Calling you will hear reorder tone if you enter an i...

Page 81: ...ected Call and a Waiting Call 1 Establish a two way connection 2 After hearing the Call Waiting tone press the SWAP access key or Press the CONF TRNS key listen for recall dial tone and enter the Swap access code 3 To alternate between the held call and the new call repeatedly press the SWAP key or Continue to press the CONF TRNS key listen for recall dial tone and enter the Swap access code To Sw...

Page 82: ...the parties on soft hold and alternate between party connections see Consultation Hold and Swap You can perform a call conference consisting of more than three members only if your station has the Eight Party Conference call allowance Refer to Eight Party Conference for operational procedures regarding this feature The connected party will be placed on soft hold Listen for recall dial tone The cal...

Page 83: ... of a specific trunk can be verified by simply entering a feature access code and the equipment number of the trunk Trunk Verification from Station is especially convenient for system administrators or maintenance personnel who need to verify trunk activity The PERCEPTION 4000 system indicates each trunk s busy or idle status by providing busy or dial tone and trunk status displays PERCEPTION 4000...

Page 84: ...ain see Note 5 VOICE CALLING Voice Calling allows you to make a verbal announcement over a called station s speaker as an alternative to having the call ring the station You can alternate between these two calling options by repeatedly pressing your station s Voice Calling access key or soft key Each station is individually allowed to send and or receive voice calls Voice calls can be sent over pr...

Page 85: ... an intercom line When dialing a Do Not Disturb station via a prime line you will hear busy tone When dialing a station that is forwarded the call will ring at the destination station if it is idle 5 If the station that you voice call has Automatic Answer activated then the call will be immediately answered in accordance with Automatic Answer feature operation Your call will be announced over the ...

Page 86: ... will be broadcast throughout designated zone areas via special paging equipment You can page the party to pick up another held call to pick up your call or to call your station Paging can be directed to an individual paging zone Zone Paging or to all paging zones System Paging Listen for recall dial tone PERCEPTION 4000 HDT2020SD digital telephones will display Voice Paging access If the Voice Pa...

Page 87: ...aged party attempts to retrieve the call he she will hear reorder tone 4 If the station initiating a voice page has Call Forward registered a recall of a held call will not be forwarded 5 If the station initiating a voice page has Do Not Disturb registered a recall will still ring the station 6 You will not hear Call Waiting tones while connected to a Voice Paging circuit 7 You cannot camp on to a...

Page 88: ...eys on your telephone can be used in different telephone states to adjust the volume of the station s handset speaker and ringer This adjustment can be made while your telephone is either idle or involved in a call This adjustment can be made while your telephone is either idle or involved in a call The telephone will ring If a call arrives while this adjustment is being made the call will ring yo...

Page 89: ...ck Tone Success Tone TONE TEMPORAL PATTERN TIME IN SECONDS FREQUENCY Hz A 440 480 B Silence 480 620 A 350 440 B Silence A 350 440 B Silence 350 440 A f 440 f 620 B Silence C 620 480 620 440 480 f 440 f 620 1 2 A 620 B Silence 1 2 0 5 0 5 0 5 A B 0 2 0 5 f1 0 5 f2 0 5 f1 0 5 f2 B 0 2 C A INDICATION A B 0 2 0 2 0 2 A B 0 2 0 2 0 2 1 0 25 0 25 3 3 1 0 5 f1 0 5 f2 0 5 f1 f2 f1 0 25 Both the attendant ...

Page 90: ...ERNAL CALL EXTERNAL OR ATTENDANT CALL RECALL CALL TYPE ON OFF INTERVAL IN SECONDS 1 14 2 3 4 5 6 7 8 9 10 11 12 13 1 SECOND ON 3 SECONDS OFF 4 SECOND ON 2 SECOND OFF 4 SECOND ON 3 SECONDS OFF 1 SECOND ON 1 SECOND OFF Table 4 2 Ringing Patterns ...

Page 91: ...PERCEPTION 4000 CUSTOMIZED LISTINGS A 1 MESSAGE NUMBER ADVISORY MESSAGE ACCESS CODE Advisory Messages MESSAGE 1 2 3 4 5 6 7 8 ZONE CODE CALL AREA Code Call Paging Zones Appendix ...

Page 92: ...PERCEPTION 4000 CUSTOMIZED LISTINGS A 2 ZONE IDENTITY OF PARTY Code Call Identity Codes ...

Page 93: ...PERCEPTION 4000 CUSTOMIZED LISTINGS A 3 ZONE PAGING AREA Voice Paging Zones ZONE CODE CALL AREA Voice Paging Zones ...

Page 94: ... Call Pickup Directed Group Call Pickup Directed Camp on Cancellation Code Calling Code Calling Retrieval Data Privacy Dictation Machine Individual Dictation Machine Group Do Not Disturb Do Not Disturb Cancellation Last Number Redial Least Cost Routing Message Waiting Cancellation Night Answer Access Speed Calling Group Speed Calling System Swap System Paging System Paging Retrieval Trunk Verifica...

Page 95: ...PERCEPTION 4000 CUSTOMIZED LISTINGS A 5 TRUNK GROUP ACCESS CODE Trunk Group Access Codes ...

Page 96: ...PERCEPTION 4000 CUSTOMIZED LISTINGS A 6 NAME NUMBER Frequently Called Numbers ...

Page 97: ... Machine Individual Flexible Key Call Pickup Directed Group Flexible Key Integrated Digital Interface Unit Do Not Disturb Flexible Key Call Pickup Directed Flexible Key Dual Tone Multi frequency Escape from Mode or Action Soft Key Label Call Pickup Group Flexible Key Hold Key Fixed Key Headset Control Flexible Key Headset Mode Flexible Key Intercom Line Key Flexible Key Integrated Services Digital...

Page 98: ... Retrieval Flexible Key Last Number Redial Key Fixed Key Release Flexible Key Save and Repeat Flexible Key Speed Calling Group Flexible Key Station Message Detail Recording Speed Calling System Flexible Key Speaker Key Fixed Key Swap Flexible Key Night Answer Flexible Key Voice Calling Flexible Key Voice Calling Soft Key Label Volume Up Down Control Keys Fixed Keys Zone Paging Retrieval Flexible K...

Page 99: ...ial 4 6 Automatic Answer 4 8 B Busy Tone 1 4 4 61 C Call Forward 4 9 Activation 4 9 Call Forward All Calls 4 9 Call Forward No Answer 4 9 Call Forward Busy No Answer 4 9 Cancellation 4 11 Preregistered Call Forward 4 10 Call Hold 4 12 Exclusive Hold 1 1 4 13 Hard Hold 1 1 4 13 Soft Hold 1 1 4 26 Call Park 4 13 Local 4 14 Remote 4 14 Call Pickup 4 16 Call Pickup Group 4 16 Call Pickup Directed 4 17...

Page 100: ...se Key 1 2 Reorder Tone 1 5 4 61 Ringback Tone 1 5 4 61 Ringing and Idle Line Preference 1 8 Ringing Line Preference 1 7 Ringing Patterns 1 5 4 61 Ringer Pitch Adjustment 4 49 Ringer Volume Adjustment 4 60 S Save and Repeat 4 49 Secondary Appearance of Logical Line 1 6 Secondary Appearance of Prime Line 1 6 Soft Hold 1 1 4 26 Soft keys General Information 1 2 General Operation 2 4 Labels 2 4 Speak...

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