Toshiba M400 - Portege - Core 2 Duo 1.83 GHz Maintenance Manual Download Page 50

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2 Troubleshooting

2.2 Troubleshooting Flowchart

2-2

[CONFIDENTIAL]

PORTEGE M400 Maintenance Manual (960-541)

2.2 Troubleshooting

Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which FRU malfunctions. Before
going through the flowchart steps, check the following:

Make sure that Toshiba Windows

XP Tablet PC Edition is installed on the hard disk.

Other operating systems can cause the computer malfunction.

Make sure all optional equipment is removed from the computer.

Summary of Contents for M400 - Portege - Core 2 Duo 1.83 GHz

Page 1: ... CONFIDENTIAL 1 Toshiba Personal Computer PORTEGE M400 Maintenance Manual TOSHIBA CORPORATION File Number 960 541 ...

Page 2: ...ed directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries regions Windows a...

Page 3: ...esult in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety hazards Toshiba requires service technicians and authorized dealer...

Page 4: ...ve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD module Board layout Pin assignment Keyboard scan character codes Key layout Wiring Diagrams BIOS Rewrite Procedures EC KBC R...

Page 5: ...ak If e used hold down the first two and at the same time press the third ex d to type in is shown in the boldface type below Y A B Text generated by the Satellite R10 that appears on its display is presented in the type face bel Format complete System transferred operating pr Acronyms On the first appearance and whenever neces parentheses following their defin Re Keys the keyboard is p Key operat...

Page 6: ... 2 Troubleshooting Flowchart 2 2 2 3 Power Supply Troubleshooting 2 6 2 4 System Board Troubleshooting 2 16 2 5 USB 3 5 FDD Troubleshooting 2 32 2 6 2 5 HDD Troubleshooting 2 35 2 7 Keyboard Troubleshooting 2 40 2 8 Display Troubleshooting 2 41 2 9 Touch Pad Troubleshooting 2 43 2 10 Selectable bay optical drive Troubleshooting 2 44 2 11 Modem Troubleshooting 2 45 2 12 Bluetooth Troubleshooting 2 ...

Page 7: ... Test 3 24 3 9 Keyboard Test 3 25 3 10 Display Test 3 26 3 11 Floppy Disk Test 3 29 3 12 Printer Test 3 31 3 13 Async Test 3 33 3 14 Hard Disk Test 3 34 3 15 Real Timer Test 3 37 3 16 NDP Test 3 39 3 17 Expansion Test 3 40 3 18 CD ROM DVD ROM Test 3 42 3 19 Error Code and Error Status Names 3 43 3 20 Hard Disk Test Detail Status 3 46 3 21 Only One Test 3 48 3 22 Head Cleaning 3 56 3 23 Log Utiliti...

Page 8: ...board 4 20 4 8 Memory module 4 24 4 9 Bluetooth module 4 27 4 10 Wireless LAN card 4 29 4 11 Touch pad 4 31 4 12 Top cover assembly 4 36 4 13 System board RTC battery 4 42 4 14 Cover latch 4 45 4 15 Battery lock assembly Pen holder assembly 4 46 4 16 Microphone Front panel 4 47 4 17 Fan 4 49 4 18 Heat sink CPU 4 51 4 19 MDC 4 54 4 20 GPU heat sink 4 56 4 21 HDD cable 4 57 4 22 Sensor board 4 58 4 ...

Page 9: ...Appendix I Reliability I 1 Appendix J Maintenance of TOSHIBA RAID J 1 4 30 Hinge a 4 31 Fluorescent Lamp 4 80 Appendices Appendix A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignment C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams BIOS Rewrite Procedures G 1 Appendix G Appendix H ...

Page 10: ...x CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 11: ... CONFIDENTIAL Chapter 1 Hardware Overview ...

Page 12: ...1 Hardware Overview 1 ii CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 1 Hardware Overview ...

Page 13: ...Drive 1 14 1 3 1 DVD ROM CD R RW Drive 1 14 1 3 2 DVD Super Multi Drive 1 16 1 3 3 DVD Super Multi Drive Double layer 1 18 1 4 Keyboard 1 20 1 5 TFT Color Display 1 21 1 5 1 LCD Module 1 21 1 5 2 FL Inverter Board 1 22 1 6 Power Supply 1 23 1 7 Batteries 1 25 1 7 1 Main Battery 1 25 1 7 2 Battery Charging Control 1 26 1 7 3 RTC Battery 1 27 1 8 AC Adapter 1 28 ...

Page 14: ...e dimensions 1 14 Table 1 3 DVD ROM CD R RW drive specifications 1 15 Table 1 4 DVD Super Multi drive outline dimensions 1 16 Table 1 5 DVD Super Multi drive specifications 1 17 Table 1 6 DVD Super Multi drive Double layer outline dimensions 1 18 Table 1 7 DVD Super Multi drive Double layer specifications 1 19 Table 1 8 LCD module specifications 12 1 TFT 1 21 Table 1 9 FL inverter board specificat...

Page 15: ...th co processor a 2MB L2 cache memory The PC comes in with one of the following speeds Intel CoreTM Duo Processor 1 66GHz Processor Number T2300 1 83GHz Processor Number T2400 2 00GHz Processor Number T2500 2 16GHz Processor Number T2600 Intel CoreTM Solo Processor 1 66GHz Processor Number T1300 Chipset Equipped with Intel 945GM as North Bridge Intel ICH7 M as South Bridge and Texas Instrument PCI...

Page 16: ...itizer A digitizer is installed at the rear of LCD unit The supplied tablet pen enables pen computing Tablet pen Reserve pen The Tablet pen Reserve pen can be used as a mouse by touching the display softly with the pen tip Tablet button on the side of the pen corresponds to the right click of the mouse Erase button on the pen tail can be used as an eraser depending on the application Keyboard The ...

Page 17: ...dphone jack External microphone jack 3 5mm mini microphone jack Dial volume VoIP Receiving Switch Button Windows Security tablet button ESC Rotation button Cross Function button Presentation button Toshiba Assist button and Wireless communication switch are available Internal Modem The internal modem is equipped as a modem daughter card MDC The internal modem provides capability for data and fax c...

Page 18: ...h as digital video cameras Docking port TOSHIBA Express Port Replicator can be connected through docking port on the bottom Bluetooth The computer is equipped with Bluetooth V2 0 communications standard that enables wireless connection between electronic devices such as computers and printers It supports wireless communication switch Fingerprint sensor The computer is equipped with a fingerprint s...

Page 19: ...ures 1 Hardware Overview Figure 1 1 shows the front of the computer and Figure 1 2 shows the system units configuration Figure 1 1 Front of the computer PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 1 5 ...

Page 20: ...1 Hardware Overview 1 1 Features Figure 1 2 System units configuration 1 6 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 21: ...1 1 Features 1 Hardware Overview Figure 1 3 shows the system block diagram Figure 1 3 System block diagram PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 1 7 ...

Page 22: ...or Number T2600 Core voltage 0 5V to 1 3V FSB 667MHz L1 cache 64KB 32KB Code 32KB Data L2 cache 2MB Support Geyservile III Deeper Sleep Mode Package 478 pin Micro FC PGA package Memory Two memory slots are provided Expansion up to 4GB 4 096MB is available Memory DDR2 SDRAM DDR2 533 or DDR2 667 memory 1 8 volt operation Memory Module 200 pin SO Dual In line Memory Module SO DIMM PC2 4300 512MB 1GB ...

Page 23: ...EQ GNT Pairs Integrated Serial ATA Host Controller 2 Prots 150MB S Integrated IDE Controller Ultra ATA 100 66 33 AC 97 2 3 Controller Inter High Definition Controller Azalia USB 1 1 2 0 Controller 8 ports EHCI Enhanced Host Controller Interface Built in LAN Controller WfM 2 0 IEEE 802 3 compliance Power Management ACPI 2 0 compliance SMBus2 0 Controller Firmware Hub FWH interface BIOS Low Pin Coun...

Page 24: ...um ion battery 10 8V 4000mAh 6cell and the RTC battery is a nickel hydrogen battery 2 4V 16mAh Modem controller Supported by MDC Using of the Azalia Line LAN controller Intel made Vidalia Controls LAN and supports 10 100Mbit or Gigabit Ethernet Other main system chips EC KBC Renesas made LPC microcontroller M306KAFCLRP U0 PSC Toshiba made TMP86FS49UG Temperature sensor ADM made 1032ARMZ Accelerati...

Page 25: ... inch HDD Table 1 1 2 5 inch HDD Specification 1 3 Specifications Items FUJITSU G8BC00028610 FUJITSU G8BC00028810 FUJITSU G8BC00028A10 Outline Width mm 70 dimensions Height mm 9 5 Depth mm 100 Weight g 101 max Storage size formatted 60GB 80GB 100GB Speed RPM 5 400 Data transfer rate To From media MB s To From host Gbps 64 0 max 1 5 150 MB s max Data buffer size MB 8 Average seek time Read ms 12 ty...

Page 26: ...GB Speed RPM 5 400 Data transfer rate Mb s 218 429 236 1 456 0 Data buffer size KB 8 192 16 384 Average seek time Read ms 12 Motor startup time s 4 typ Items Specifications HITACH GST G8BC00029410 HITACH GST G8BC00029610 HITACH GST G8BC00029810 HITACH GST G8BC00029A10 Outline Width mm 69 85 0 25 dimensions Height mm 9 5 0 2 Depth mm 100 2 0 25 Weight g 95 max 102 max Storage size formatted 40GB 60...

Page 27: ...age size formatted 60GB 120GB Speed RPM 5 400 Data transfer rate Mb s 244 7 474 7 Data buffer size KB 8 192 Average seek time Read ms 12 Motor startup time s 3 5 typ Items Specifications HITACH GST G8BC0002NA10 Outline Width mm 69 85 0 25 dimensions Height mm 9 5 0 2 Depth mm 100 2 0 25 Weight g 115 max Storage size formatted 100GB Speed RPM 7 200 Data transfer rate To From media Mb s To From host...

Page 28: ... The dimensions and specifications of the DVD ROM CD R RW drive are described in Table 1 2 Table 1 3 Figure 1 5 DVD ROM CD R RW drive Table 1 2 DVD ROM CD R RW drive outline dimensions Parameter Standard value Maker code MATSUSHITA G8CC00025A20 Width mm 128 excluding projections Height mm 9 5 excluding projections Depth mm 129 excluding projections Outline dimensions Mass g 141 5 1 14 CONFIDENTIAL...

Page 29: ...W Ultra Speed CD RW Max 24x CAV Max 4x CLV Max 10x CLV Max 24x CAV ATAPI Burst MB s PIO Mode DMA Mode Ultra DMA Mode 16 6 PIO MODE4 16 6 Multi Word Mode2 33 3 Ultra DMA Mode2 Access time ms CD ROM DVD ROM 150 typ Random 170 typ Random Data Buffer Capacity 2MB Supported Disks CD CD CD ROM 12cm 8cm CD R CD RW DVD DVD ROM DVD R DVD RW DVD R DVD RW DVD RAM DVD R DL Supported Formats CD CD DA CD ROM CD...

Page 30: ... The dimensions and specifications of the DVD Super Multi drive are described in Table 1 4 Table 1 5 Figure 1 6 DVD Super Multi drive Table 1 4 DVD Super Multi drive outline dimensions Parameter Standard value Maker MATSUSHITA G8CC00026A23 Width mm 128 excluding projections Height mm 9 5 excluding projections Depth mm 129 excluding projections Outline dimensions Mass g 145 5 1 16 CONFIDENTIAL PORT...

Page 31: ... Max 24x ZCLV Max 4x CLV Max 10x CLV Max 10x CLV Max 2x CLV Max 2x CLV Max 2 4x CLV Max 2 4x CLV Max 2x ZCLV 4 7GB ATAPI Burst MB s PIO Mode DMA Mode Ultra DMA Mode 16 6 PIO MODE4 16 6 Multi Word Mode2 33 3 Ultra DMA Mode2 Access time ms CD ROM DVD ROM 150 typ Random 180 typ Random Data Buffer Capacity 2MB Supported Disks CD CD ROM 12cm 8cm CD R CD RW DVD DVD ROM DVD R DVD RAM DVD RW DVD R DVD RW ...

Page 32: ...gure 1 7 The dimensions and specifications of the DVD Super Multi drive Double layer are described in Table 1 6 Table 1 7 Figure 1 7 DVD Super Multi drive Double layer Table 1 6 DVD Super Multi drive Double layer outline dimensions Parameter Standard value Maker MATSUSHITA G8CC00030120 Width mm 128 0 excluding projections Height mm 9 5 excluding projections Depth mm 129 0 excluding projections Out...

Page 33: ...le Layer 2 4x CLV DVD RW 4x ZCLV DVD RAM 2 3x ZCLV 4 7GB Data transfer speed ATAPI interface MB s PIO mode 16 6 MB s PIO MODE4 supported DMA mode 16 6 MB s Multi ward MODE2 supported Ultra DMA mode 33 3 MB s Ultra DMA MODE2 supported CD ROM 150 typ Random Access time ms DVD ROM 180 typ Random Buffer memory 2MB CD CD ROM 12cm 8cm CD R CD RW Supported Disks DVD DVD ROM DVD R DVD R DL DVD RAM DVD RW ...

Page 34: ...y and control key and in conformity with ASCII The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller Figure1 8 is a view of the keyboard See Appendix E about a layout of the keyboard Figure 1 8 Keyboard 1 20 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 35: ...w of the LCD module and Table 1 8 lists the specifications Figure 1 9 LCD module Table 1 8 LCD module specifications 12 1 TFT Specifications Item TMD G33C00037110 XGA Number of Dots 1 024 W x 768 H Dot spacing mm 0 24 H x 0 24 V Display range mm 245 76 W x 184 32 H Outline dimensions 269 W x 199 H x 6 7Max D Specifications Item TMD G33C00019210 SXGA Number of Dots 1 400 W x 1050 H Dot spacing mm 0...

Page 36: ...r Board The FL inverter board supplies a high frequency current to illuminate the LCD module FL Table 1 9 lists the FL inverter board specifications Table 1 9 FL inverter board specifications Specifications Item G71C00011111 Voltage V 5 DC Input Power W 7 Voltage V 750 r m s Power 5W 7VA Output Current mA 6 00 r m s ...

Page 37: ...udges that the DC power supply AC adapter is connected to the computer 2 Detects DC output and circuit malfunctions 3 Controls the battery icon and DC IN icon 4 Turns the battery charging system on and off and detects a fully charged battery 5 Turns the power supply on and off 6 Provides more accurate detection of a low battery 7 Calculates the remaining battery capacity 8 Controls the transmissio...

Page 38: ...No No LAN MR0R9 B0V 0 9 Yes No No GMCH DDR2 SDRAM 0R9 P0V 0 9 No No No DDR2 SDRAM P3V 3 3 No No No Clock Generator Thermal Sensor GMCH SDRAM SPD ICH7 M HDD PC Card Cont PC Card Power PCI e Mini Card WLAN 3G FWH LED TPM Super I O LCD STAC9200 E3V 3 3 Yes Yes No No ICH7 M PCI e Mini Card WLAN 3G MDC S3V 3 3 Yes Yes No EC KBC FM P3V 3 3 No No No Flash Media BT P3V 3 3 No No No Bluetooth LAN E3V 3 3 Y...

Page 39: ...11 Battery specifications Battery Name Battery Element Output Voltage Capacity G71C0004S510 Main battery G71C0004S610 Lithium ion 6 cell 10 8 V 4 700mAh G71C0006K110 Secondary battery G71C0006K210 Lithium ion 6 cell 10 8 V 4 000mAh Real time clock RTC battery GDM710000041 Nickel hydrogen 2 4V 16mAh 1 7 1 Main Battery The main battery is the primary power supply for the computer when the AC adapter...

Page 40: ...main battery charging time Table 1 12 Time required for charges of main battery Charging Time Battery Capacity Normal charge Quick charge Main 4700mAh about 3 0 to 13 0 about 3 0 Second 4000mAh about 3 0 to 10 5 about 3 0 Quick battery charge is stopped in the following cases 1 The main battery is fully charged 2 The main battery is removed 3 Main battery or AC adapter voltage is abnormal 4 Chargi...

Page 41: ...he power supply to maintain the date time and other system information in memory Table 1 14 lists the battery charging time and data preservation times Table 1 14 RTC battery charging data preservation time Time Charging time AC adapter or main battery in use Power ON about 8 hours Data preservation time when fully charged about 30 days ...

Page 42: ...ble 1 15 lists the AC adapter specifications Table 1 15 AC adapter specifications Parameter Specification G71C00043310 2 pin G71C00049410 G71C00049510 3 pin Power 75W Peak 90W Input voltage 100V 240V Input frequency 50Hz to 60Hz Input current 1 5A or less 100V 240V Output voltage 15V Output current 0A to 5A At constant voltage mode 5A to 6A At surge load mode ...

Page 43: ... CONFIDENTIAL Chapter 2 Troubleshooting ...

Page 44: ...2 Troubleshooting 2 ii CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 2 ...

Page 45: ...oot Mode 2 19 Procedure 3 Diagnostic Test Program Execution Check 2 31 Procedure 4 Replacement Check 2 31 2 5 USB 3 5 FDD Troubleshooting 2 32 Procedure 1 FDD Head Cleaning Check 2 32 Procedure 2 Diagnostic Test Program Execution Check 2 33 Procedure 3 Connector Check and Replacement Check 2 34 2 6 2 5 HDD Troubleshooting 2 35 Procedure 1 Partition Check 2 35 Procedure 2 Message Check 2 36 Procedu...

Page 46: ...heck and Replacement Check 2 44 2 11 Modem Troubleshooting 2 45 Procedure 1 Diagnostic Test Program Execution Check 2 45 Procedure 2 Connector Check and Replacement Check 2 45 2 12 Bluetooth Troubleshooting 2 46 Procedure 1 Diagnostic Test Program Execution Check 2 46 Procedure 2 Connection Check 2 47 Procedure 3 Replacement Check 2 48 2 13 LAN Troubleshooting 2 49 Procedure 1 Diagnostic Test Prog...

Page 47: ...connection 2 55 Procedure 3 Replacement Check 2 55 2 18 Fingerprint sensor Troubleshooting 2 56 Procedure 1 Setting Windows Log ON password 2 57 Procedure 2 Registration of fingerprint 2 57 Procedure 3 Authentication of fingerprint 2 61 Procedure 4 Connector Check and Replacement Check 2 62 Figures Figure 2 1 Troubleshooting flowchart 2 3 Figure 2 2 A set of tool for debug port test 2 19 Tables Ta...

Page 48: ...2 Troubleshooting 2 vi CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 49: ...the System board or CPU it is necessary to execute the subtest 01 Initial configuration of 3 4 Setting of the hardware configuration in Chapter 3 The following tools are necessary in addition to tools described in Chapter 3 for implementing the Diagnostics procedures 1 Phillips screwdrivers 2 Toshiba MS DOS system FD 3 Debug test cable for debug port test 4 RS 232C cross cable for debug port test ...

Page 50: ...the flowchart in Figure 2 1 as a guide for determining which FRU malfunctions Before going through the flowchart steps check the following Make sure that Toshiba Windows XP Tablet PC Edition is installed on the hard disk Other operating systems can cause the computer malfunction Make sure all optional equipment is removed from the computer ...

Page 51: ...2 2 Troubleshooting Flowchart 2 Troubleshooting Figure 2 1 Troubleshooting flowchart 1 2 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 2 3 ...

Page 52: ...2 Troubleshooting 2 2 Troubleshooting Flowchart Figure 2 1 Troubleshooting flowchart 2 2 2 4 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 53: ...oubleshooting Procedures in Section 2 6 6 If any trouble is detected on the Touch pad perform the Touch Pad Troubleshooting Procedures in Section 2 9 7 If any trouble is detected on the Selectable bay perform the Selectable bay Troubleshooting Procedures in Section 2 10 8 If any trouble is detected on the modem test perform the Modem Troubleshooting Procedures in Section 2 11 9 If any trouble is d...

Page 54: ...controls many functions and components To determine if the power supply is functioning properly start with Procedure 1 and continue with the other Procedures as instructed The procedures described in this section are Procedure 1 Power Supply Icon Check Procedure 2 Error Code Check Procedure 3 Connection Check Procedure 4 Quick Charge Check Procedure 5 Replacement Check ...

Page 55: ...arged and the external DC is input It has no relation with ON OFF of the system power Blinks orange even intervals The battery level is low while the system power is ON Flashes orange at being switched on The battery level is low and the power is turned on only with the battery Doesn t light Any condition other than those above Table 2 2 DC IN icon DC IN icon Power supply status Lights green DC po...

Page 56: ...y to the computer by force 2 Re attach the battery pack and the AC adapter If icons are still blinking after the operation above check the followings Check 1 If the DC IN icon blinks orange go to Procedure 2 Check 2 If the DC IN icon does not light go to Procedure 3 Check 3 If the battery icon does not light orange or green go to Procedure 4 NOTE Use a recommended AC adapter G71C00043310 2 pin G71...

Page 57: ...e Error code 11h Error codes are given in hexadecimal format Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below Then go to Check 2 Error code Error code Power supply of error detected 1 h AC Adapter 2 h 1 st battery 3 h 2nd battery 4 h S3V output P60 5 h E5V output P61 6 h E3V output P62 7 h 1R5 E1V output P63_CH0 8 h 1R 8 B1V output P64...

Page 58: ... 22h Main battery discharge current is over 0 5A in no load 23h Main battery charge current is over 4 3A in charging 24h Abnormal current of 0 A correction has been sensed 25h Main battery charge current is over 0 3A in not charging Second Battery Error code Meaning 32h Second battery discharge current is over 0 5A in no load 33h Second battery charge current is over 3 5A in charging 34h Abnormal ...

Page 59: ...ess when the computer is powered on 62h E3V voltage is 2 81V or less at booting up 64h E3V voltage is 2 81V or less when EV power is maintained and OUTV2 power EV power is specified 1R5 E1V output P63_CH0 Error code Meaning 70h 1R5 E1V voltage is over 1 80V 71h 1R5 E1V voltage is 1 275V or less when the computer is powered on 72h 1R5 E1V voltage is 1 275V or less at booting up 1R8 B1V output P64_C...

Page 60: ...age is 0 85V or less at booting up 1R5 E1V output P63_CH1 Error code Meaning B0h 1R5 E1V voltage is over 1 80V B1h 1R5 E1V voltage is 1 275V or less when the computer is powered on B2h 1R5 E1V voltage is 1 275V or less at booting up B4h 1R5 E1V voltage is 1 275V or more when EV power is maintained and OUTV7 power EV power is specified 1R8 B1V output P64_CH1 Error code Meaning C0h 1R8 B1V voltage i...

Page 61: ...puter is powered on D2h PPV voltage is 0 32V or less at booting up PTV output P66_CH1 Error code Meaning E0h PTV voltage is over 1 32V E1h PTV voltage is 0 85V or less when the computer is powered on E2h PTV voltage is 0 85V or less at booting up Check 3 In the case of error code 10h or 12h go to Procedure 3 Check 4 In the case of error code 2 h go to Check 3 of Procedure 3 Check 5 For any other e...

Page 62: ...not light go to Procedure 4 Procedure 4 Quick Charge Check Check if the power supply controller charges the battery pack properly Perform the following procedures Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket Check 2 Make sure the battery pack is properly installed to the PC If the battery is properly installed go to Check 3 Check 3 The battery pack may be completely dis...

Page 63: ...supplied to the System board by the AC adapter If either the AC adapter or the System board was damaged perform the following Checks To disassemble the computer follow the steps described in Chapter 4 Check 1 Replace the AC adapter with a new one If power is not supplied properly to the PC perform Check 2 Check 2 Replace the System board with a new one ...

Page 64: ...s section describes how to determine if the System board is defective Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Debug port D port Check on Boot Mode Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check ...

Page 65: ...e data is lost If you press the F1 key as the message instructs the SETUP screen appears to set the system configuration If any other error message is displayed perform Check 2 a Bad HDD type Check system Then press F1 key b Bad configuration Check system Then press F1 key c Bad memory size Check system Then press F1 key d Bad time function Check system Then press F1 key e Bad check sum CMOS Check...

Page 66: ...r RAID 1 is DEGRADE is displayed go to the 2 5 HDD Troubleshooting Procedures in Section 2 6 If any other error message is displayed go to Procedure 2 1 PIT ERROR 2 MEMORY REFRESH ERROR 3 TIMER CH 2 OUT ERROR 6 FIRST 64KB MEMORY ERROR 7 FIRST 64KB MEMORY PARITY ERROR 8 VRAM MEMORY ERROR 9 SYSTEM MEMORY ERROR 10 SYSTEM MEMORY PARITY ERROR 11 EXTENDED MEMORY ERROR 12 EXTENDED MEMORY PARITY ERROR 13 ...

Page 67: ... test The test procedures are follows 1 Connect the debug port test cable to the connector CN3400 of the System board For disassembling the PC to connect the test cable refer to Chapter 4 2 Connect the debug port test cable and RS 232C cross cable to the test board 3 Connect the RS 232C cross cable to the PC displaying the test results 4 Boot the computer in MS DOS mode PORTEGE M400 Maintenance Ma...

Page 68: ... FD for starting D port into FDD and input FD starting drive dport The D port status is displayed in the following form 6 When the D port status is FFFFh normal status go to Procedure 3 7 When the D port status falls into any status in Table 2 3 execute Check 1 2 20 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 69: ...to S3 Halts when error occurs F000h CHECK SUM CHECK Checksum other than boot block skip when returned to S3 F001h EC KBC rewrite check If rewrite is requested go to BIOS rewrite process Transition of process to system BIOS IRT when returned to S3 Key input When a key is pressed check if it is Tilde key or Tab key F002h Initialization of SC Halts when error occurs D port F003h or 04h F006h BIOS rew...

Page 70: ...eeps 30 second and halts D port F00Bh Key input Temporary prohibition of USB Beeps Waiting for key input FDC reset Setting parameters for 2HD 1 44MB Reading of first sector If it is the data of 1 44MB 2HD the media type is definite Setting of parameters for 2DD 720KB Retrieval of CHGBIOSA EXE from the root directory Calculation of directory start head and sector Read one sector of the root directo...

Page 71: ...efresh interval to 30μs Checking DRAM type and size at cold boot When unsupported memory is connected the system beeps and halts When DRAM size 0 halts F101h Testing the stack area of SM RAM When it can not be used as stack area halts Configuring cache memory Permission of L1 L2 cache memory Checking the access of a CMOS Only in Cold Boot When error is detected halts Examining the battery level of...

Page 72: ... error F179h Checksum check of expansion memory Resume error F176h Checksum check of PnP RAM Resume error F177h To resume process RESUME_MAIN Returns the CPU clock to Low Prohibition of all SMIs Clears resume status To resume error process Returns to ROM Forwards the area of C0000h to EFFFFh to PCI prohibition of DRAM Sets resume error request Copying ROM RAM of system BIOS Halts when error occurr...

Page 73: ...cro s refresh interval The system halts when the time is out Test of PIT channel 2 Check whether the speaker gate works properly CPU clock measurement Check of parameter block A Permission of SMI except auto off function Over control of rated input power Battery discharge current control 1CmA Over control of AC adapter rated current Dividing procedures for time measuring by IRT Setting for clock g...

Page 74: ...n initializing of SD memory card Initialization of devices which need initialization before PCI bus initialization Control of built in LAN permission prohibition PIC initialization PIC test F107h Password Initialization PCI bus initialization connection of DS Bus Initialization of LAN information F108h Check of WakeUp factor Task generation for waiting INIT_PCI completion CMOS data initialization ...

Page 75: ...irst 64KB memory F10Dh INIT_INT_VECTOR Initialization of vectors F10Eh INIT_NDP Initialization of NDP Storing of CMOS error status to IRT_ERR_STS_BUF Timer initialization start EC initialization Reading of battery information F10Fh INIT_SYSTEM Initialization of system Update of system BIOS Update of EDID information for LCD F110h INIT_DISPLAY Waiting for VGA chip initialization completion VGA BIOS...

Page 76: ...upporting fingerprint authentication Initialization of BM for models supporting fingerprint authentication Check of key input during IRT waiting for KBC initialization completion Input of password I O LOCK process for models supporting I O lock TPM initialization models supporting TPM F11Fh EX_IO_ROM_CHECK Check of option I O ROM Saving of value in 40 00h for SIO saving restoring Setting of font a...

Page 77: ...ooth for models supporting Bluetooth Check for existence of target maintenance card Prohibition of unused PC card not used Setting Wakeup status data for ACPI HW initialization just before booting Waiting for initialization completion Notifies the DVI connection status to VGA BIOS for models supporting DVI Setting of battery save mode Setting of date Waiting for Bluetooth initialization completion...

Page 78: ...d of BIOS security check F124h Clear of IRT status renewal of check sum of Runtime side FFFFh End Check 1 If the D port is status F11Eh or F120h is displayed go to HDD Trouble shooting Procedure in Section 2 6 Check 2 If any other D port status error code is displayed perform Procedure 3 D port error code is as follows Error code Contents F003h or F004h SC initialization error F00Bh BIOS update er...

Page 79: ...xpansion test 12 CD ROM DVD ROM test 13 Only One test 14 Wireless LAN test 15 LAN Modem Bluetooth IEEE1394 test 16 Sound test If an error is detected during these tests go to Procedure 4 Procedure 4 Replacement Check The System board connectors may be disconnected Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform Check 1 Check 1 Visually check f...

Page 80: ...Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check and Replacement Check Procedure 1 FDD Head Cleaning Check FDD head cleaning is one option available in the Diagnostic Program Insert the Diagnostics Disk in the USB floppy disk drive turn on the computer and run the test And then clean the FDD heads using the cleaning kit If the FDD still does not function properly aft...

Page 81: ...ble 2 4 If any other errors occur while executing the FDD diagnostics test go to Check 1 Table 2 4 FDD error code and status Code Status 01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error Not ready EEh Write buffer error FF...

Page 82: ...nnected to the CN4610 port 6 CN4611 port 4 or CN4612 port 0 of the System board If the connection is loose reconnect firmly and repeat Procedure 2 If there is still an error go to Check 2 Check 2 The USB FDD may be defective or damaged Replace it with a new one If the FDD is still not functioning properly perform Check 3 Check 3 Replace the System board with a new one following the steps in Chapte...

Page 83: ...1 Partition Check Insert the Toshiba MS DOS system disk and start the computer Perform the following checks Check 1 Type C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Procedure 2 Check 2 Type FDISK and press Enter Choose Display Partition Information from the FDISK menu If drive C is listed in the Display Partition Information go to Check 3 If d...

Page 84: ...ter 5 seconds this message will disappear Check 2 If either of the following messages appears go to Check 3 If the following messages do not appear perform Check 4 Insert system disk in drive Press any key when ready or Non System disk or disk error Replace and press any key when ready Check 3 Using the SYS command of the MS DOS transfer the system to the 2 5 HDD If the system is not transferred g...

Page 85: ...mat by the test program refer to the Chapter 3 Check 1 Format the 2 5 HDD using MS DOS FORMAT command Type as FORMAT C S U If the 2 5 HDD can not be formatted perform Check 2 Check 2 Using the MS DOS FDISK command set the 2 5 HDD partition If the partition is not set go to Check 3 If it is set format the 2 5 HDD using MS DOS FORMAT command Check 3 Using the Diagnostic Disk format the 2 5 HDD with ...

Page 86: ...de and status will be displayed The error codes and statuses are described in Table 2 5 If an error code is not displayed but the problem still exists go to Procedure 5 Table 2 5 2 5 HDD error code and status Code Status 01h Bad command 02h Address mark not found 04h Record not found 05h HDC not reset 07h Drive not initialized 08h HDC overrun error DRQ 09h DMA boundary error 0Ah Bad sector error 0...

Page 87: ...to the connector CN1850 of the System board and HDD If connection is loose reconnect firmly and repeat Procedure 4 If there is still an error go to Check 2 Check 2 The 2 5 HDD may be damaged Replace it with a new one and check the operation If the problem still exists perform Check 3 Check 3 The HDD cable may be damaged Replace it with a new one and check the operation If the problem still exists ...

Page 88: ...s functioning properly Procedure 2 Connector Check and Replacement Check The keyboard or System board may be disconnected or damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure the keyboard cable is firmly connected to the connector CN3230 on the System board If the connection is loose reconnect the c...

Page 89: ...monitor to the computer s external monitor port and then boot the computer The computer automatically detects the external monitor If the external monitor works correctly the internal LCD may be damaged Go to Procedure 3 If the same problem as the internal monitor appears on the external monitor the System board may be damaged Go to Procedure 2 Procedure 2 Diagnostic Test Program Execution Check T...

Page 90: ...eplace it with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If there is still an error go to Check 2 Check 2 The LCD FL cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If there is still an error go to Check 3 Check 3 The LCD may be damaged Replace it with ...

Page 91: ...eyboard is functioning properly Procedure 2 Connector and Cable Check The Touch pad is connected to the connector CN3240 on the System board with a cable This cable may have come off the connector of the touch pad or of the System board Disassemble the computer and check the cable connections See Chapter 4 for the disassembly procedure If the cable has come off connect firmly and make sure the ope...

Page 92: ...am Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If any error is detected by the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The optical drive may be disconnected from the System board or faulty Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure the op...

Page 93: ...f the modem malfunctions the connection may be bad or the MDC or System board might be faulty Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure the MDC is firmly connected to the CN3010 and the MDC cable is connected to the CN4100 on the System board If any connector is disconnected connect it firmly and return to Procedure 1 If ...

Page 94: ...t Program Execution Check Make sure the wireless switch on the left side of the computer is turned On If it is not slide the switch toward the back of the computer to turn it on Check 1 Execute Bluetooth test program Perform the test following the instructions described in Chapter 3 Bluetooth Test Program You will need a second computer that can communicate by the Bluetooth If the computer passes ...

Page 95: ...e is firmly connected to connector on the Bluetooth module CN4400 on the System board If the connector is disconnected connect it firmly and perform Procedure 1 If the Bluetooth module is still not functioning properly perform Check 2 Check 2 Make sure the Bluetooth antenna cable brown is firmly connected to the Bluetooth module If the Bluetooth antenna cable is disconnected connect it firmly and ...

Page 96: ... steps in Chapter 4 Replacement Procedures If the Bluetooth is still not functioning properly perform Check 2 Check 2 The Bluetooth module may be defective or damaged Replace the Bluetooth module with a new one following the steps in Chapter 4 Replacement Procedures If the Bluetooth is still not functioning properly perform Check 3 Check 3 The Bluetooth antenna may be defective or damaged Replace ...

Page 97: ...function execute the Sound LAN Modem test program subtest 04 LAN test See Chapter 3 for information on how to perform the test If any error is detected by the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The LAN function is installed on the System board and the RJ45 jack and the controller is mounted on the System board If the LAN malfunctions the System board might be ...

Page 98: ...nd headphone are connected to the System board shown in the following figure These connections may be loose or cables may come off Disassemble the computer referring to the steps described in Chapter 4 and make sure each connection If there is still an error perform Procedure 3 Procedure 3 Replacement Check Check 1 If the speaker or headphone is not working properly it may be faulty Replace it wit...

Page 99: ... go to Procedure 2 Procedure 2 Connector Check and Replacement Check The Bridge media is connected to the connector IS2101 of the system board Bridge media supports SD memory card SDIO card Memory stick Memory stick Pro xD Picture card Check 1 Bridge media and system board may be disconnected Make sure the Bridge media is firmly inserted to IS2101 on the system board If not insert it firmly If the...

Page 100: ...n Check 1 Make sure the mouse cursor is following the tablet pen when you move the pen on the display If it does not work properly go to Procedure 2 Check 2 Make sure the click function works properly when you tap touch the display with the tablet pen If it does not work properly go to Procedure 2 When both the functions work correctly the tablet pen is not defective Procedure 2 Tablet pen replace...

Page 101: ...k 1 The Digitizer may be disconnected Make sure the Digitizer is connected to the CN9540 on the System board If there is still an error go to Check 2 Check 2 The Digitizer or the System board may be defective Replace it with a new one following the steps in Chapter 4 Then check the tablet pen is working properly PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 2 53 ...

Page 102: ...k of Antenna connection Procedure 3 Replacement Check Procedure 1 Transmitting Receiving Check Make sure the wireless communication switch on the computer is turned ON If it is not turn ON Check 1 Execute test program for the wireless LAN function to check the transmitting receiving function of the wireless LAN You will need another computer that can communicate by the wireless LAN If the computer...

Page 103: ...still an error perform Procedure 3 Procedure 3 Replacement Check Check if the wireless LAN card and the System board are connected properly If they are properly connected but there is stall an error any of these components may be damaged Disassemble the computer following the steps described in Chapter 4 and replace the board with a new one Check 1 The wireless LAN card may be defective or damaged...

Page 104: ... failed in Procedure 1 to Procedure 3 execute Procedure 4 Procedure 1 Setting Windows Log ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check CAUTION Scan your finger shown below 1 Put your finger in parallel to the sensor 2 Put your finger on the centerline of the sensor 3 Make sure the first joint of your...

Page 105: ...A that has been made in item 2 to item 4 in User Accounts display 6 Select Create a password after displaying What do you want to change about s account 7 Input a password e g password in the box under the message of Type a new password and Type the new password again to confirm after displaying Create a password for s account Click Create Password button 8 In the Create a password for s account d...

Page 106: ... password which has been input in item 7 of Procedure1 Click Next 4 After displaying Enrollment Hints check off in the box of Run interactive tutorial when proceeding without seeing Tutorial The display of if you want really skip or not the Tutorial appears and then click Skip Tutorial 2 58 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 107: ...laying User s Fingerprint click the box of thumb of right hand A small window of Swipe finger appears then swipe three times 6 The display becomes as follows when the fingerprint is registered correctly Click Next PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 2 59 ...

Page 108: ...g User Enrollment dialog you are asked if you want to register one more finger Click No when you do not want to register one more 8 When Advanced Security is displayed click Next 9 When Finish is displayed click Finish 2 60 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 109: ...Software window click Close Procedure 3 Authentication of fingerprint 1 Turn on the computer Windows starts up 2 In the Windows Log ON window scan the fingerprint of registered finger Make sure that a green check mark is displayed in the box It means you have logged on PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 2 61 ...

Page 110: ... CN9560 on the NF board is connected to the connector CN9540 on the system board Check 1 Check the NF cable is firmly connected to the connector CN9560 on the NF board and connector CN9540 on the system board If not connect it firmly If the finger sensor is still not functioning properly perform Check 2 Check 2 The NF cable may be faulty Replace it with a new one If the problem persists perform Ch...

Page 111: ...2 Troubleshooting PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 2 63 Check 3 The NF board may be faulty Replace it with a new one If the problem persists perform Check 4 Check 4 The system board may be faulty Replace it with a new one ...

Page 112: ...2 Troubleshooting 2 18 Fingerprint sensor Troubleshooting 2 64 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 113: ... CONFIDENTIAL Chapter 3 Tests and Diagnostics ...

Page 114: ...3 Tests and Diagnostics 3 ii CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 115: ...figuration 3 8 3 3 1 Explanation of the screen display 3 8 3 3 2 Check of the screen display 3 10 3 3 3 Identifying the failed HDD 3 12 3 4 Setting of the hardware configuration 3 16 3 5 Heatrun Test 3 19 3 6 Subtest Names 3 20 3 7 System Test 3 22 3 8 Memory Test 3 24 3 9 Keyboard Test 3 25 3 10 Display Test 3 26 3 11 Floppy Disk Test 3 29 3 12 Printer Test 3 31 3 13 Async Test 3 33 3 14 Hard Dis...

Page 116: ...59 3 25 Floppy Disk Drive Utilities 3 60 3 25 1 Function Description 3 60 3 25 2 Operations 3 61 3 26 System Configuration 3 65 3 26 1 Function Description 3 65 3 26 2 Operations 3 66 3 27 Wireless LAN Test Program Intel made b g 3 67 3 28 Wireless LAN Test Program Intel made a b g 3 71 3 29 LAN Modem Bluetooth IEEE1394 Test Program 3 76 3 29 1 LAN test 3 76 3 29 2 Modem test 3 79 3 29 3 Bluetooth...

Page 117: ...3 Tests and Diagnostics PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 3 v 3 31 SETUP 3 96 3 31 1 Function Description 3 96 3 31 2 Accessing the SETUP Program 3 98 ...

Page 118: ...ch side 3 53 Tables Table 3 1 Subtest names 3 20 Table 3 2 Error codes and error status names 3 43 Table 3 3 HDC status register contents 3 46 Table 3 4 Error register contents 3 47 Table 3 5 Error message 3 82 Table 3 6 Error code for Bluetooth test BD_ADDR 3 83 Table 3 7 Error code for Bluetooth test BD_ADDR of the DUT 3 87 ...

Page 119: ...uter It is also included in one of Diagnostic Disks The heatrun test is automatic test program that executes the some tests successively NOTE Before starting the diagnostics be sure to follow these steps 1 Check all cables are connected firmly 2 Exit any application and close Windows 3 Check if ALL Device is selected in the item Device Config in SETUP menu After checking the diagnostics be sure to...

Page 120: ...r maintenance and Sound test disk for maintenance A formatted working disk Floppy disk test A cleaning kit to clean the floppy disk drive heads Head Cleaning An external CRT monitor supporting monitor ID Expansion test A CD test media TOSHIBA CD ROM TEST DISK or ABEX TEST CD ROM Sound test A DVD test media DVD ROM TEST DISK TSD 1 Sound test A music CD Sound test A CD RW test media CD ROM DVD ROM t...

Page 121: ...ollowing programs Initial configuration DMI information save DMI information recovery System configuration display E2PROM test MAC GUID DMI You will need the following equipment to perform some of the programs The Diagnostics Disk Main T D 3 1 3 Heatrun test program The heatrun test starts automatically after the selection You will need the following equipment to perform this program The Diagnosti...

Page 122: ...r Main T D 2 Repair initial config set 3 Repair Heatrun T D Enter a choice 1 Select the program you want to execute and press Enter The RAID configuration check screen will be displayed Refer to 3 3 RAID configurations Check When any key is pressed the RAID configuration check screen is completed and the program selected is executed To start the Diagnostics menu T D press 1 and Enter To start the ...

Page 123: ...y If a test program is in progress press Ctrl Break to exit the test program If a test program is in progress press Ctrl C to stop the test program Set the highlight bar to 1 and press Enter The following DIAGNOSTIC TEST MENU will appear TOSHIBA personal computer Common DIAGNOSTICS version X XX c copyright TOSHIBA Corp 20XX DIAGNOSTIC TEST MENU 1 SYSTEM TEST 2 MEMORY TEST 3 KEYBOARD TEST 4 DISPLAY...

Page 124: ...ERROR COUNT XXXXX WRITE DATA XX READ DATA XX ADDRESS XXXXXX STATUS XXX SUB TEST MENU 01 ROM checksum 02 Fan ON OFF 03 Geyserville 04 Quick charge 05 DMI read 99 Exit to DIAGNOSTIC TEST MENU NOTE The menu displayed by your computer may be slightly different from the one shown above Select the desired subtest number from the subtest menu and press Enter The following message will appear TEST LOOP YE...

Page 125: ...st from the error Selecting NO keeps the test running even if an error is found When an error occurred the error status is displayed and one error is added to the error counter Table 3 1 in section 3 6 describes the function of each test on the subtest menu Table 3 2 in section 3 19 describes the error codes and error status for each error 3 2 2 H W initial information setting tool After selecting...

Page 126: ...Disable S M A R T Enable Port Assign Status Size Model Rev 0 LD0 0 ONLINE xxGB xxxxxxx xxxxxxx 1 LD0 1 FAILED xxGB xxxxxxx xxxxxxx RAID not OPTIMAL 3 3 1 Explanation of the screen display Contents of the screen display are shown below Level Status Capacity LD0 RAID 1 DEGRADE xxGB Write cache Enable Degrade Bootup Yes MBR Protection Disable S M A R T Enable Port Assign Status Size Model Rev 0 LD0 0...

Page 127: ...ly on the LD0 it means 2RAID 0 striping There is no problem in the RAID configuration when OPTIMAL is displayed in the logical drive information RAID 1 Indicates that 2RAID 1 mirroring is set There is no problem in the RAID configuration when RAID 1 OPTIMAL is displayed in the logical drive information not OPTIMAL Indicates that the RAID configuration is not optimal See the logical drive informati...

Page 128: ... Enable Port Assign Status Size Model Rev 0 LD0 0 ONLINE xxGB FUJITSU xxxxxxx 1 LD0 1 FAILED xxGB FUJITSU xxxxxxx RAID not OPTIMAL 3 3 2 2 RAID 0 1 When there is one LD and RAID 0 OPTIMAL is displayed in the shown below it is judged that the RAID is configured by two drives TOSHIBA RAID RAID Information Display Rev xx xx xxxx Copyright c 2005 TOSHIBA CORPORATION All Rights Reserved Level Status Ca...

Page 129: ...GB Write cache Enable Degrade Bootup Yes MBR Protection Disable S M A R T Enable Port Assign Status Size Model Rev 0 LD0 0 ONLINE xxGB FUJITSU xxxxxxx 1 LD0 0 ONLINE xxGB FUJITSU xxxxxxx RAID RAID 0 3 3 2 3 RAID 0 2 When there is one LD and RAID 0 Critical is displayed in the shown below it is judged that the RAID is configured by two drives Level Status Capacity LD0 RAID 0 CRITICAL xxGB Stripe Si...

Page 130: ...e two drives are normal it is judged that RAID configuration is normal There are the following reasons why the repair is requested Abnormal noise of the motor from the HDD Refer to the 2 5 HDD troubleshooting in Chapter 2 Troubleshooting Procedures Access to the HDD is very slow Display the drive log by using Independent Utility of the DIAGNOSTIC PROGRAM Check if ten or more continual logs of the ...

Page 131: ...e drive is locked OFFLINE is displayed Repair is not needed in this case TOSHIBA RAID RAID Information Display Rev xx xx xxxx Copyright c 2005 TOSHIBA CORPORATION All Rights Reserved Level Status Capacity LD0 RAID 1 DEGRADE xxGB Write cache Enable Degrade Bootup Yes MBR Protection Disable S M A R T Enable Port Assign Status Size Model Rev 0 LD0 0 ONLINE xxGB FUJITSU xxxxxxx 1 LD0 1 ABSENT xxGB FUJ...

Page 132: ...HDD is recognized it is judged that the HDD removed is failed Specify the reason by using the Independent Utility TOSHIBA RAID RAID Information Display Rev xx xx xxxx Copyright c 2005 TOSHIBA CORPORATION All Rights Reserved Level Status Capacity LD0 RAID 1 DEGRADE xxGB Write cache Enable Degrade Bootup Yes MBR Protection Disable S M A R T Enable Port Assign Status Size Model Rev 0 LD0 0 ONLINE xxG...

Page 133: ...t Utility TOSHIBA RAID RAID Information Display Rev xx xx xxxx Copyright c 2005 TOSHIBA CORPORATION All Rights Reserved Level Status Capacity LD0 RAID 1 DEGRADE xxGB Write cache Enable Degrade Bootup Yes MBR Protection Disable S M A R T Enable Port Assign Status Size Model Rev 0 LD0 0 ONLINE xxGB FUJITSU xxxxxxx 1 LD0 1 FAILED xxGB FUJITSU xxxxxxx RAID not OPTIMAL PORTEGE M400 Maintenance Manual 9...

Page 134: ...ting of the microcode Setting of the EHSS Inputting and writing of DMI information When the DMI information is displayed the following messages appear in order Input each information If you do not replace the PCB the DMI information should not be changed 1 Enter Model Name is displayed Input the computer s model name and press Enter e g PORTEGE 2 Enter Version Number is displayed Input the compute...

Page 135: ...y key to continue Subtest 03 DMI information save NOTE Before replacing the System board be sure to execute this subtest and save the DMI information to the floppy disk This is one of tools to copy the DMI information to a new PCB after replacing This subtest saves all the DMI data in a floppy disk Subtest 04 DMI information recovery NOTE 1 After replacing the System board be sure to execute this ...

Page 136: ...tem configuration display This subtest displays the information of the system configuration Confirm the contents and press Enter For more details on the system configuration information refer to 3 26 System configuration Subtest 09 E2PROM test MAC GUID DMI It checks whether the MAC address GUID of IEEE1394 and DMI information are written ...

Page 137: ... RUNNING TEST are executed successively For more details on the procedure and test content refer to RUNNING TEST When the heatrun test ends following message appears in the display HEATRUN TEST END Press any key to continue Press any key and return to the startup menu NOTE The test result Errorlog txt is stored in the floppy disk The result is displayed in the same way as 3 22 LOG UTILITIES For mo...

Page 138: ... Fan ON OFF Geyserville Quick charge DMI read 2 MEMORY 01 02 03 04 05 Conventional memory Protected mode Protected mode cache off Cache memory on off Stress 3 KEYBOARD 01 Pressed key code display 4 DISPLAY 01 02 03 04 05 06 07 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD H pattern display LCD brightness 5 FLOPPY DISK 01 02 03 04 05 ...

Page 139: ...R SIR point to point receive Wrap around board 8 HARD DISK 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Partial read Write specified address Read specified address Sequential write W R C specified address 9 REAL TIMER 01 02 03 Real time Backup memory Real time carry 10 NDP 01 NDP 11 EXPANSION 01 02 PCMCIA wraparound RGB monitor ID 12 CD RO...

Page 140: ...pear Fan number select 1 FAN 1 CPU 2 FAN 2 GPU 0 FAN 1 2 To check the CPU fan press 1 and Enter To check the GPU fan press 2 and Enter To check both CPU fan and GPU fan press 0 and Enter The following message will appear Test Fan Revolution 0000RPM start Make sure the fan does not rotate then press Enter The following message will appear Test Fan Revolution Low speed Start Make sure the fan rotate...

Page 141: ...test 05 DMI read This subtest displays the information in the Flash ROM in the following format DMI Data Display Ver X XX Model Name XXXXXXXXXXX Version Number XXXXXXXXXXXX Serial Number XXXXXXXX Model Number XXXXXX XXXXX UUID Number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Press Enter to EXIT To exit this subtest and return to the SYSTEM test menu press Enter ...

Page 142: ...file This subtest writes constant data and address data from 1MB to maximum MB and reads the new data and compares the result with the original data Subtest 03 Protected mode cache off This subtest executes the same way as the subtest02 with the cache off Subtest 04 Cache memory on off To test the cache memory a pass through write read comparison of 5Ah data is run repeatedly to the test area 7000...

Page 143: ...btest 01 Pressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The Ins Lock Caps Lock Num Lock Scroll Lock Alt Ctrl Left Shift and Right Shift keys are displayed in reverse screen mode when pressed The scan codes character codes and key top names are shown in Appendix D KEYBOARD TEST IN PROGRESS 302000 Sca...

Page 144: ... 02 Gradation for VGA This subtest displays four colors red green blue and white from left to right across the screen from black to maximum brightness The display below appears on the screen when this subtest is executed To exit this subtest and return to the DISPLAY TEST menu press Enter Subtest 03 Gradation for LCD This subtest displays bands of gradations for mixed colors then for red green and...

Page 145: ...7 1024 768 64K Mode 118 1024 768 16M The display below appears on the screen when this subtest is executed Display example Mode 12 To exit this subtest and return to the DISPLAY TEST menu press Enter after displaying the Mode 118 Subtest 05 All dot on off for LCD This subtest displays an all white screen then an all black screen The display changes automatically every three seconds then returns to...

Page 146: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this...

Page 147: ... media mode and start track to be tested then press Enter Test start track Enter 0 dd 00 79 2 The Floppy Disk test contains five subtests that test the FDD The floppy disk test menu will appear after you select FDD test parameters FLOPPY DISK XXXXXXX XXX DIAGNOSTIC TEST VX XX Ctrl Break test end Ctrl C key stop SUB TEST XX PASS COUNT XXXXX ERROR COUNT XXXXX WRITE DATA XX READ DATA XX ADDRESS XXXXX...

Page 148: ...st 04 only Track No Head No Subtest 01 Sequential read This subtest performs a Cyclic Redundancy Check CRC that continuously reads all the tracks track 0 to 39 0 to 79 on a floppy disk Subtest 02 Sequential read write This subtest continuously writes data pattern B5ADADh to all the tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data Subtest 03 Rand...

Page 149: ...llowing message will appear after selecting the subtest 01 to 03 of the printer test channel 1 XXXXh channel 2 XXXXh channel 3 XXXXh Select the channel number 1 3 The printer I O port address is specified by the XXXXh number The computer supports three printer channels Select the printer channel number and press Enter to execute the selected subtest Subtest 01 Ripple Pattern This subtest prints ch...

Page 150: ...t This subtest prints the various print types shown below Subtest 03 Wraparound NOTE To execute this subtest a printer wraparound connector must be connected to the computer s printer port This subtest checks the output and bi directional modes of the data control and status lines through the parallel port wraparound connector 34M741986G01 Both output and bi directional modes are tested 3 32 CONFI...

Page 151: ...o 7Eh Subtest 01 FIR SIR point to point send NOTE To execute subtests 01 and 02 each computer must have access to the other computer s infrared port This subtest sends 20h through 7Eh data to the receive side then receives the sent data and compares it to the original data through the FIR SIR port Subtest 02 FIR SIR point to point receive This subtest is used with subtest 01 described above This s...

Page 152: ...soft Create System Disks Tools MSCSD EXE still exists in the System Tools Folder This tool can be used only once If it exists use it to back up the pre installed software then use the Backup utility in the System Tools folder to back up the entire disk including the user s files 3 Refer to the operating system instructions When a 2nd HDD is installed the following messages will appear after select...

Page 153: ...st digit of the STATUS number indicates the drive being tested and the last two digits indicate the error status code as explained in table 3 2 of the section 3 19 Subtest 01 Sequential read This subtest is a sequential reading of all the tracks on the HDD starting at track 0 When all the tracks on the HDD have been read the test starts at the maximum track and reads the tracks on the HDD sequenti...

Page 154: ...der 2DB6DB 6 cylinder D25044 7 cylinder Subtest 05 Partial read This subtest reads 1GB data that is in minimum middle and maximum address of the HDD area Subtest 06 Write specified address This subtest writes specified data to a specified cylinder and head on the HDD Subtest 07 Read specified address This subtest reads data which has been written to a specified cylinder and head on the HDD Subtest...

Page 155: ...ESS ENTER KEY TO EXIT TEST 2 If the current date is not correct input the correct date at the Enter new date prompt and press Enter 3 The date is updated and the following messages will appear Current date XX XX XXXX Current time XX XX XX Enter new time PRESS ENTER KEY TO EXIT TEST 4 If the current time is not correct input the correct time in 24 hour format To enter press Shift The time is update...

Page 156: ...ent date and time are erased This subtest checks the real time clock increments Make sure the date and time are displayed in the following format Current date 12 31 1999 Current time 23 59 58 The real time increments are automatically executed and the following is displayed Current date 01 01 2000 Current time 00 00 00 PRESS Enter KEY TO EXIT TEST To exit the test press Enter ...

Page 157: ...960 541 CONFIDENTIAL 3 39 3 16 NDP Test To execute the NDP test select 10 from the DIAGNOSTICS TEST MENU press Enter and follow the directions on the screen Subtest 01 NDP This test checks the following functions of NDP Control word Status word Bus Addition Multiplication ...

Page 158: ...nnector is required This subtest checks the following signal line of the PC card slot Address line REG CE 1 CE 2 line Data line Speaker line Wait line BSY BVD1 line This subtest is executed in the following order Sub Address Good Bad Contents 01 00001 00001 nn nn xx xx Address line REG CE 1 CE 2 nn A0 90 80 00 02 00002 ww rr Data line ww write data rr read data 03 00003 Speaker line 04 00004 40 80...

Page 159: ... monitor with monitor ID function is required Connect the external monitor to the PC for the test of ID acquisition The judgment of acquisition is based on the panel data In simultaneous display mode or internal display mode in which the panel data is acquired this subtest will fail Therefore make sure only the external display is selected when executing this subtest ...

Page 160: ... ABEX TEST CD ROM TCDR 702 and DVD ROM TEST DISK TSD 1 For the subtest 04 use a CD RW media on the market Subtest 01 Sequential read This subtest is a sequential reading of one block units 2K bytes of all the logical addresses Subtest 02 Read specified address This subtest reads one block data from a specified address Subtest 03 Random address data This subtest reads one block data and multi block...

Page 161: ...AC ADAPT ROM SENSING ERROR 1st Batt ROM SENSING ERROR 2nd Batt ROM THORMISTOR ERROR 1 ROM THORMISTOR ERROR 2 ROM THORMISTOR ERROR 3 Memory 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR Keyboard FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR ...

Page 162: ...0 PRT TIME OUT PRT FAULT PRT SELECT LINE PRT OUT OF PAPER PRT POWER OFF PRT BUSY LINE ASYNC 01 02 04 08 10 20 40 80 88 05 06 RS232C DTR ON TIME OUT RS232C CTS ON TIME OUT RS232C RX READY TIME OUT RS232C TX FULL TIME OUT RS232C PARITY ERROR RS232C FRAMING ERROR RS232C OVERRUN ERROR RS232C LINE STATUS ERROR RS232C MODEM STATUS ERROR SIR TIME OUT ERROR FIR TIME OUT ERROR HDD 05 07 09 0B BB 08 01 02 0...

Page 163: ... PROCESSOR NDP CONTROL WORD ERROR NDP STATUS WORD ERROR NDP BUS ERROR NDP ADDITION ERROR NDP MULTIPLAY ERROR EXPANSION C1 C3 C4 C5 C6 C7 C8 CB CC CE CF ADDRESS LINE ERROR CE 1 LINE ERROR CE 2 LINE ERROR DATA LINE ERROR WAIT LINE ERROR BSY LINE ERROR BVD1 LINE ERROR ZV Port ERROR NO PCMCIA CARD TYPE ERROR ZV CONT ERROR CD ROM DVD ROM 01 02 03 04 05 06 09 11 20 40 80 90 B0 BAD COMMAND ILLEGAL LENGTH...

Page 164: ...cond byte displays the HDC error register The contents of the HDC status register and error register are listed in Tables 3 3 and 3 4 Table 3 3 HDC status register contents Bit Name Description 7 BSY Busy 0 HDC is ready 1 HDC is busy 6 DRY Drive ready 0 Hard disk drive is not ready to accept any command 1 Hard disk drive is ready 5 DWF Drive write fault 0 DWF error is not detected 1 Write fault co...

Page 165: ...etected 6 UNC Uncorrectable 0 There is no uncorrectable data error 1 Uncorrectable data error has been detected 5 Not used 4 IDN Identification 0 Not used 1 There is no ID field in the requested sector 3 Not used 2 ABT Abort 0 Not used 1 Illegal command error or command abort 1 TK0 Track 0 0 The hard disk found track 0 during a recalibrate command 1 The hard disk could not find track 0 during a re...

Page 166: ... 21 2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter The following menu appears in the display Only One Test Menu XXXXXXXXX 1 Pressed Key Display 2 Touch Pad IPS 3 Kill Switch 4 USB 5 LED 6 Acceleration sensor 7 Button 9 Exit to Common Test Press test number 1 7 9 Input the subtest number you want to test and press Enter To return to the DIAGNOSTIC TEST menu select 9 and press E...

Page 167: ...ay as shown below When any key is pressed the corresponding key on the screen changes to the key character that was pressed Holding a key down enables the auto repeat function which causes the key s display character to blink Press Del Enter to end the test IF TEST OK Press Dell Enter key PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 3 49 ...

Page 168: ...st reports the pointing stick motion response from the IPS and IPS switch When the stick is pressed towards the upper left the DIRECTION display changes according to the following illustration If an IPS switch is pressed the LAT displays appear on the right side one by one The parameters appear on the center of the display To exit this subtest press the four IPS switches at the same time 3 50 CONF...

Page 169: ... Then the following message appears in the display KILL SWITCH OFF After Sliding the switch to OFF position the screen returns to the Only One Test menu automatically Subtest 04 USB NOTE When executing this subtest USB test module and USB cable must be connected This subtest checks if USB ports work properly The following menu appears in the display USB Port Select XXXXXXXXX 0 Port 0 Back 1 Port 1...

Page 170: ...ions in the display to execute the test HDD Access LED test Confirm the LED of HDD status blinks properly Press any key and following message appears in the display Caps Num Overlay BT W LAN LED test 1 Press Caps Lock key Caps on off 2 Press Fn F10 key Arrow on off 3 Press Fn F11 key Num on off 4 Slide BT W LAN switch L R on off Confirm corresponding LED lights properly Press Enter and following m...

Page 171: ... desk with vertical plane to get the stability of machine 2 Prevent the machine from shake or shock Set the machine against the vertical plane with the Front upward Example Vertical plane Flat desk The figure below shows the name and position of each side Top heaven surface Back Right side Front Left side Figure 3 1 Name and positions of each side PORTEGE M400 Maintenance Manual 960 541 CONFIDENTI...

Page 172: ...the data on this setting of machine The following message appears in the display The right establishes in the upper direction Press Enter key Set the machine against the vertical plane on the flat desk with the right side of machine upward Then press Enter to detect the data on this setting of machine The following message appears in the display The front establishes in the upper direction Press E...

Page 173: ...tons in the following figure work properly Windows Security Button ESC Rotation Button Cross Function Button The following message appears in the display Press Windows Security Button key Press Windows security button Then the following message appears in the display Press Escape Rotation Button key Press Escape Rotation button Then the following message appears in the display Press Cross Function...

Page 174: ...rform this program 3 22 2 Operations 1 Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages DIAGNOSTICS FLOPPY DISK HEAD CLEANING VX XX Mount cleaning disk s on drive s Press any key when ready 2 Remove the Diagnostics Disk from the FDD then insert the cleaning disk and press Enter 3 When the cleaning start message appears the FDD head cleaning has begun 4 T...

Page 175: ...esults in RAM This function can store data on a floppy disk or output the data to a printer or the display The error information is displayed in the following order 1 Error count CNT 2 Test name Subtest number TS No 3 Pass count PASS 4 Error status STS 5 FDD HDD or memory address ADDR 6 Write data WD 7 Read data RD 8 HDC status HSTS 9 Error status name ERROR STATUS NAME If the power switch is turn...

Page 176: ... Clear 5 Print 6 FD Log Read 7 FD Log Write 2 The error information displayed on the screen can be manipulated by the following number keys The 1 key scrolls the display to the next page The 2 key scrolls the display to the previous page The 3 key returns to the Diagnostic Menu The 4 key erases all error log information in RAM The 5 key outputs the error log information to a printer The 6 key read...

Page 177: ...of floppy disk drives connected to the computer for the FDD test 3 24 2 Operations 1 Select 6 from the DIAGNOSTIC MENU and press Enter the following messages for selectable tests will appear in the display in order FDD write read test Y N Printer wrap around test Y N Serial wrap around test Y N CD ROM DVD ROM test Y N 2 To execute the test press Y and Enter To cancel the test press N and Enter If ...

Page 178: ... the Toshiba MS DOS FORMAT command This program can format a floppy disk in the following formats a 2DD Double sided double density double track 96 135 TPI MFM mode 512 bytes 9 sectors track b 2HD Double sided high density double track 96 135 TPI MFM mode 512 bytes 18 sectors track 2 COPY This program copies data from a source floppy disk to a target floppy disk 3 DUMP This program displays the co...

Page 179: ...ing message Type select 0 2DD 3 2HD c Select a media drive type number and press Enter A message similar to the one below will be displayed Warning Disk data will be destroyed Insert work disk into drive A Press any key when ready d Remove the Diagnostics Disk from the FDD insert the work disk and press any key The following message will be displayed when the FDD format is executed FDD TYPE TRACK ...

Page 180: ... has started FDD TYPE TRACK XXX FDD TYPE HEAD X FDD TYPE SECTOR XX Copy start track head XXX X d The following message will appear Insert target disk into drive A Press any key when ready e Remove the source disk from the FDD then insert a formatted work disk and press any key The following message will appear and start copying to the target disk track head XXX X f When the amount of data is too l...

Page 181: ...ng message will appear Select a media mode 2HD media mode 1 1 20MB 2 1 44MB 3 1 23MB e The following message will appear Insert source disk into drive A Press any key when ready f Insert a source disk and press any key and the following message will appear Max address Track XXXX Head XX Sector XX Track number g Set the track number head number and sector number you want to dump The system will acc...

Page 182: ...finish the dump select 3 Press number key 1 up 2 down 3 end l The following message will appear Selecting 2 returns to the FDD UTILITIES MENU Another dump 1 Yes 2 No 5 HDD ID READ program Selecting HDD ID displays the following HDD ID configuration HDD ID Read VX XX Drive 1 Drive 2 Model No XXXXXXX YYYYYYY Press Enter to return to the FDD UTILITIES MENU ...

Page 183: ...1st ID 2nd ID 4 Boot ROM version 5 EC Total version 6 PS Microprocessor version 7 SVP parameter version Panel Manufacture code Product code 8 Microcode revision Processor number 9 Total Memory Size Conventional memory 10 Battery code 11 HWSC 12 FSB Voltage 13 The number of printer ports 14 The number of ASYNC ports 15 Math co processors 16 Floppy Disk Drive Track Head Sector 17 Hard Disk Drive Sec...

Page 184: ... Micom Version VX XX SVP Par Version VX XX Panel XXXXXXXXX Manu XXXX Prod XXXX Microcode Revision VX XX Processor XXXh Total Memory Size XXXXXXMB Conventional Memory XXXKB Battery Code XXXXXXXXXXXX HWSC XXXXXXX FSB XXXXXMHz Voltage XEh X Printer Adapter LPT1 XXXX LPT2 XXXX LPT3 XXXX X ASYNC Adapter COM1 XXXX COM2 XXXX COM3 XXXX X Math CO Processor X Floppy Disk Drive s Track XX Head XX Sector XX X...

Page 185: ...wer while pressing U The following menu appears in the display Intel Calexico 11b g Card Maintenance test Menu 1 SKU check of Module 2 MAC Address Check 3 Antenna Check communication test of 11b mode 4 Communication test of 11g mode 5 All the tests of Calexico 11g Card SKU MAC Check 11b g communication test SELECT TEST No 1 5 To execute the subtest input the subtest number and press Enter Subtest0...

Page 186: ...Check This subtest displays the MAC address Selecting this subtest following message will appear in the display MAC XXXXXXXXXXXX MAC Address Check OK Press any key and return to the test menu If a defective is found during the test following message will appear in the display ERROR MAC all 0 MAC XXXXXXXXXXXX MAC Address Check NG Press any key and return to the test menu When a defective is detecte...

Page 187: ...ross cable and turn on the access points Insert the floppy disk containing the wireless LAN test program into the FDD of the responder machine and turn on the responder machine This subtest checks the connection and communication of wireless LAN antenna of Calexico 802 11b mode After finishing the test OK message will appear in the display Press any key and return to the test menu When a defective...

Page 188: ...essage will appear in the display 11g Communication Test NG Press any key and return to the test menu When a defective is detected in the test following typical cause is considered Connection of wireless LAN card Connection of wireless LAN antenna cable Main Condition of wireless LAN communication Interference obstruction Defective wireless LAN card Checking the connection and condition execute th...

Page 189: ... Disk Drive Turn on the power while pressing U The following menu appears in the display Intel Calexico2 11a g Maintenance T D Menu 1 SKU check of Module 2 MAC Address Check 3 Antenna Check communication test of 11b mode 4 Communication test of 11a mode 5 Communication test of 11g mode 6 All the tests of Calexico2 11a g Card SKU MAC Check 11a b g communication test SELECT TEST No 1 6 To execute th...

Page 190: ...llowing typical cause is considered Connection of wireless LAN card Using a wrong wireless LAN card Using unspecified card Defective wireless LAN card Checking the connection execute the subtest again Subtest02 MAC Address Check This subtest displays the MAC address Selecting this subtest following message will appear in the display MAC XXXXXXXXXXXX MAC Address Check OK Press any key and return to...

Page 191: ...ch ON before executing wireless LAN communication test The wireless communication LED lights orange 3 Release the write protection of floppy disk for the test Setting the responder machine Connect the responder machine to the access points for 802 11a 802 11b and 802 11g with a cross cable and turn on the access points Insert the floppy disk containing the wireless LAN test program into the FDD of...

Page 192: ...checks the communication of wireless LAN antenna of Calexico 802 11a mode After finishing the test OK message will appear in the display Press any key and return to the test menu When a defective is found during the test NG message will appear in the display Press any key and following message will appear in the display 11a Communication Test NG Press any key and return to the test menu When a def...

Page 193: ...g mode For more details on procedure and contents of this subtest refer to Subtest04 Communication test of 11a mode Subtest06 All the tests of Calexico 11a g Card This subtest checks SKU information MAC address of Calexico 802 11a b g card antenna connection and communication test of Calexico 802 11b card and communication test of Calexico 802 11a and Calexico 802 11g The test stops at when a defe...

Page 194: ... on the power The following message will appear Microsoft Windows XX Startup Menu 1 LAN 2 Modem 3 Bluetooth 4 IEEE1394 Enter a choice Press the number you want to test and press Enter NOTE It is impossible to go back to startup menu once you choose the test Therefore LAN Modem Bluetooth IEEE1394 test can not be executed successively 3 29 1 LAN test To execute LAN test press 1 and Enter The followi...

Page 195: ...t receive test COMPLETED Repeat count 00000 Error count 00000 LOOPBACK TEST 100Mbps Auto negotiation TxRx Test Destination Address xxxxxxxxxxxx Source Address xxxxxxxxxxxx 100Base TX Full Duplex TRANSMIT RECEIVE NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display PORTEGE M400 Maintenance Manual 96...

Page 196: ...r The following message will appear Testing adapter hit ESC to abort External Loopback Test PASSED Testing completed Loopback Test Complete 1000Base Auto negotiation TxRx Test CE Test Complete NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display 3 78 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960...

Page 197: ...te Modem test press 2 and Enter Following message will appear Modem loopback test ICHx MDC Test Program with Modem Sound Line Test Version X X Scorpio Modem Initialize OK Digital Loopback Test OK RJ11 Connector Check LED Operator s Check NOTE The menu displayed by your computer may be slightly different from the one shown above RJ11 Connection Check LED Operator s Check LED test will be executed a...

Page 198: ...to perform this test Insert a floppy disk containing the test program into the target machine and turn on the target machine The following Bluetooth test menu will appear Bluetooth sub system test program VX XX 1 BD_ADDR check 3 Communications test DUT mode T communications test TEST mode Press test number 1 3 T Press 1 or 3 key to perform the corresponding subtest To quit the Bluetooth test progr...

Page 199: ...press Enter The following message will appear Bluetooth Subsystem T D for PCSE BD_ADDR VerX XX Copyright C by TOSHIBA Co Initializing When the machine has passed the test it displays BD_ADDR If BD_ADDR has no problem the following message is displayed Bluetooth Subsystem T D for PCSE BD_ADDR VerX XX Copyright C by TOSHIBA Co My BD_ADDR XXXXXXXXXXXX h PPPPPP A SSSSS SSSSS P P A A S S S S P P A A S ...

Page 200: ... Bluetooth Subsystem T D for PCSE BD_ADDR VerX XX Copyright C by TOSHIBA Co My BD_ADDR XXXXXXXXXXXX h FFFFFF A III L F A A I L F A A I L FFFFFF A A I L F AAAAAAA I L F A A I L F A A III LLLLLLL Table 3 5 Error message Message Contents Invalid BD_ADDR all 00 0x000000000000 Invalid BD_ADDR all FF 0xFFFFFFFFFFFF Invalid BD_ADDR bit0 1 bit40 1b Invalid BD_ADDR bit1 1 bit41 1b Invalid BD_ADDR define in...

Page 201: ... ACL Connection already exists 0x0c Command Disallowed 0x0d Host Rejected due to limited resources 0x0e Host Rejected due to security reasons 0x0f Host Rejected due to remote device is only a personal device 0x10 Host Timeout 0x11 Unsupported Feature or Parameter Value 0x12 Invalid HCI Command Parameters 0x13 Other End Terminated Connection Used Ended Connection 0x14 Other End Terminated Connectio...

Page 202: ...Specification of the Bluetooth System in detail Subtest03 Communication test DUT mode This subtest checks the Bluetooth communication functions Preparing the tester machine for the Bluetooth test program Insert a floppy disk containing the test program into the tester machine and turn on the tester machine The Bluetooth test menu will appear Press 3 to select the test and press Enter in the target...

Page 203: ... Space to start the Bluetooth communication test When the machine has passed the test it displays BD_ADDR of the DUT If the connection with the tester is completed the progress bar stops The following message is shown Bluetooth Subsystem T D for PCSE CS Air VerX XX Copyright C by TOSHIBA Co DUT BD_ADDR of the DUT XXXXXXXXXXXXX h CCCC OOO M M PPPPPP L EEEEEE TTTTTTT EEEEEEE DDDDD C C O O MM MM P P ...

Page 204: ...e Bluetooth Subsystem T D for PCSE CS Air VerX XX Copyright C by TOSHIBA Co DUT BD_ADDR of the DUT XXXXXXXXXXXXX h III N N CCCC OOO M M PPPPPP L EEEEEE TTTTTTT EEEEEEE I NN N C C O O MM MM P P L E T E I N N N C O O M M M M P P L E T E I N N N C O O M M M PPPPPP L EEEEEE T EEEEEEE I N N N C O O M M P L E T E I N NN C C O O M M P L E T E III N N CCCC OOO M M P LLLLLLL EEEEEE T EEEEEEE Testing is fin...

Page 205: ...e 0x0b ACL Connection already exists 0x0c Command Disallowed 0x0d Host Rejected due to limited resources 0x0e Host Rejected due to security reasons 0x0f Host Rejected due to remote device is only a personal device 0x10 Host Timeout 0x11 Unsupported Feature or Parameter Value 0x12 Invalid HCI Command Parameters 0x13 Other End Terminated Connection Used Ended Connection 0x14 Other End Terminated Con...

Page 206: ...Error code Meaning 0x20 Unsupported LMP Parameter Value 0x21 Role Change Not Allowed 0x22 LMP Response Timeout 0x23 LMP Error Transaction Collision 0x24 LMP PDU Not Allowed 0x25 Not Exist 0x26 Not Exist 0x27 Not Exist 0x28 Not Exist 0x29 Not Exist 0x2a Not Exist 0x2b Not Exist 0x2c Not Exist 0x2d Not Exist 0x2e Not Exist 0x2f Not Exist See the Specification of the Bluetooth System in detail ...

Page 207: ... Press test number 1 3 To execute the TEST select the test number you want to execute and press Enter Subtest01 Transmit Receive test NOTE Before executing subtest 01 be sure to execute subtest 02 in the responder machine This program checks the data transporting between responder machine and target machine and compare them with the original data through the IEEE1394 cable Subtest02 Responder set ...

Page 208: ...k drive and turn on the power The following message will appear WSS Sound blaster pro Diagnostics program 1 Sound Standard 2 Sound Legacy 3 CD Sound Standard 4 CD Sound Legacy It outputs at the speaker and lineout Press test number 1 4 Input the test number and press Enter 3 30 1 Sound Standard To execute the Sound Standard test press 1 and Enter The following menu will appear in the display ICH4 ...

Page 209: ...ter When this subtest is selected the following message will appear Recording play test And the following message will appear DOS 4GW Protected Mode Run time Version X XX Copyright c Tenberry Software Inc XXXX After this message appears display stops briefly In this timing sound is recorded from internal microphone After the recording is completed the computer plays back the sound recorded after t...

Page 210: ...e the data can be measured as a sine wave When the subtest is executed the sine wave is played while expanding sine wave from 16KB to 64KB The display returns to the Sound Standard test menu after the test ends Subtest03 Line IN recording play This subtest executes the same test as the subtest01 by recorded sound from the different port Line in port For more details on the subtest refer to the sub...

Page 211: ...1 Test media Toshiba made test media CD DVD TEST IN PROGRESS XXXXXXXX xxxxxxx DIAGNOSTIC TEST VX XX Ctrl Break test end Ctrl C key stop SUB TEST XX PASS COUNT XXXXX ERROR COUNT XXXXX WRITE DATA XX READ DATA XX ADDRESS XXXXXX STATUS XXX 01 Japanese Narration 02 English Narration 03 Test Tone A 100Hz 20Hz 04 Test Tone B 400Hz 3KHz L R Drive 0 ATAPI status 00 Command XX Block address XXXXXXXX Block l...

Page 212: ...ubtest03 Test Tone A CAUTION Before starting subtest03 be sure to set the sound at proper volume This subtest plays sine wave while changing its table from 100Hz to 20Hz Return to the CD Sound Standard menu after the test ends Subtest 04 Test Tone B This subtest plays sine wave while changing its table from 400Hz to 3KHz and also changing the channel from left speaker to right speaker Return to th...

Page 213: ...address XXXXXXXX Block length XXXXXXXX Final Block address XXXXXXXXX Select the track number you want to test and press Enter twice The following message appears in the display and selected track is played Play start CD sound Press any key play stop After pressing any key the music stops and the display returns to the selection menu of the track number NOTE When the CD ROM test is executed ALL DEV...

Page 214: ...CI Express Link ASPM c Enhanced C States 4 Password 5 HDD Password a HDD b HDD Password Mode c User Password d Master Password 6 Boot Priority a Boot Priority b HDD Priority 7 Others a Core Multi Processing b Dynamic CPU Frequency Mode c EXECUTE Disable Bit Capability d Virtualization Technology e Auto Power On f Diagnostic Mode g Language During Bootup 8 Configuration 9 Drives I O a Built in HDD ...

Page 215: ...IAL 3 97 12 Display a Power On Display b LCD Display Stretch 13 Peripheral a Internal Pointing Device 14 LEGACY EMULATION a USB KB Mouse Legacy Emulation b USB FDD Legacy Emulation c USB Memory BIOS Support Type 15 PCI LAN 16 RAID ARRAY a Current State b Create State c Execute Creation ...

Page 216: ...ests and Diagnostics 3 31 SETUP 3 31 2 Accessing the SETUP Program Selecting 0 from the DIAGNOSTICS MENU and pressing Enter displays the followings 3 98 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 217: ...3 31 SETUP 3 Tests and Diagnostics PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 3 99 ...

Page 218: ...es the system to reboot the following message is displayed Are you sure Y N The changes you made will cause the system to reboot 2 To make other changes press N Repeat the steps above 3 To accept the changes press Y NOTE You can press Esc to quit at any time without saving changes SETUP asks you to confirm that you do not want to save your changes When SETUP is displayed at the next time the curre...

Page 219: ...atically calculated by the computer You cannot change this value 2 System Date Time Sets the date and time System Date Sets date System Time Sets time 3 Battery a Battery Save Mode This option is used to select Full Power Low Power or User Setting of the battery save mode When you select the battery save mode the followings will appear Full Power The following shows full power settings Low Power T...

Page 220: ...ng Speed This feature changes the CPU processing speed High CPU operates at 1 66 1 83 2 00 2 16GHz Default in Full Power Mode Low CPU operates at half processing speed Default in Low Power Mode CPU Sleep Mode Use this option to enable or disable the CPU sleep function Enabled Enables sleep mode Default Disabled Disables sleep mode LCD Brightness Use this option to set the level of LCD brightness S...

Page 221: ...mized If the CPU becomes too hot the fan turns on automatically in a high speed to cool down the CPU Gives priority to the decrease of temperature at the bottom of the PC NOTE Too hot condition may cause defect on the CPU When the hot condition continues the power is automatically turned off in resume mode b PCI Express Link ASPM This option sets the power saving function of the PCI Express Auto S...

Page 222: ... This can be changed when HDD is installed in Select Bay Second HDD is displayed b HDD Password Mode This item registers HDD Password and can be selected only for registering HDD password To change HDD Password Mode when HDD Password is registered delete the registered HDD Password first and then register new password User Only Sets only User HDD Password Default Master User Sets Master HDD Passwo...

Page 223: ... looks for bootable files in the following order CD ROM LAN HDD and FDD CD ROM LAN FDD HDD The computer looks for bootable files in the following order CD ROM LAN FDD and HDD HDD FDD CD ROM LAN The computer looks for bootable files in the following order HDD FDD CD ROM and LAN Default NOTE 1 CD ROM refers to an Optical drive 2 When a floppy disc drive is not connected it boots up from SD memory ca...

Page 224: ...OTE This is not displayed in PCs with a single core CPU The Core Multi Processing sets the CPU operating mode Enabled Enables Core Multi Processing functions Default Disabled Disables Core Multi Processing functions b Dynamic CPU Frequency Mode Use this option to choose a setting from the followings When the CPU of the computer is Celeron M this option is not displayed Dynamically Switchable Enabl...

Page 225: ...ation Technology Disabled Disables Virtualization Technology Default e Auto Power On This option displays setting for Auto Power On Disabled Indicates auto power on is not set Enabled Indicates auto power on is set When Enabled is selected the following sub window appears Alarm Time 00 00 00 Alarm Date Option Disabled Wakeup on LAN Disabled OPTIONS Set the parameters for the Auto Power On automati...

Page 226: ...ave set a password and the computer boots by the Auto Power On function and Standby is on the computer will start with the instant security function enabled The password message is not displayed however you must enter the password to use the computer 3 This option is enabled only once the setting is reset after booting up f Diagnostic Mode This option sets whether the BIOS Setup Diagnostic test is...

Page 227: ...anged 10 PCI Bus This option displays the interrupt level for the Card Bus in the computer It is for information only and cannot be changed PCI BUS IRQ10 IRQ11 11 Security Controller a TPM Disables the security controller called TPM Trusted Platform Module When the cursor is on the Enable Disable and the Space is pressed message is displayed and the PC waits Y or N key input by the user When Y is ...

Page 228: ...e internal LCD and the external CRT for simultaneous display System LCD only Selects only internal LCD display even if the external monitor is connected NOTE 1 When starting the computer in Standby or Hibernation the last configuration is saved If data does not appear on the display you are using after starting in Standby or Hibernation press Fn F5 to change the active display device 2 When an ext...

Page 229: ...isables LEGACY support b USB FDD Legacy Emulation This option sets the Legacy support condition of the USB floppy disk drive When a computer is FDD built in model this option is not displayed Enabled Enables LEGACY support Default USB floppy disk is available without the driver Disabled Disables LEGACY support c USB Memory BIOS Support Type This option sets the type of the USB memory as a startup ...

Page 230: ...guration level NOTE All data of the hard disk is deleted when setting of the RAID configuration is changed in the BIOS setup Therefore it is recommended that the user password or the supervisor password is registered to prevent changing of setting the RAID configuration by the third party Moreover registering the supervisor password can make add the restriction so that a user without the managemen...

Page 231: ...0 Maintenance Manual 960 541 CONFIDENTIAL 3 113 destroyed Do you really want to do this If Yes please type the key string which is written in manual Input 1234 press 1 2 3 4 key and press Enter The change of the RAID configuration will be reflected ...

Page 232: ...3 Tests and Diagnostics 3 31 SETUP 3 114 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 233: ... CONFIDENTIAL Chapter 4 Replacement Procedures ...

Page 234: ...4 Replacement Procedures 4 ii CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 4 ...

Page 235: ...pack 4 8 4 3 PC card Bridge media 4 10 4 3 1 PC card 4 10 4 3 2 Bridge media 4 11 4 4 Touch pen case 4 12 4 5 HDD 4 13 4 6 Slim select bay module 4 17 4 7 Keyboard 4 20 4 8 Memory module 4 24 4 9 Bluetooth module 4 27 4 10 Wireless LAN card 4 29 4 11 Touch pad 4 31 4 12 Top cover assembly 4 36 4 13 System board RTC battery 4 42 4 14 Cover latch 4 45 4 15 Battery lock assembly Pen holder assembly 4...

Page 236: ...board 4 58 4 23 Speaker 4 59 4 24 Hinge spacer 4 62 4 25 LCD unit FL inverter 4 63 4 26 Digitizer 4 68 4 27 Fingerprint sensor board NF board 4 75 4 28 Switch board NW board 4 76 4 29 LCD latch assembly 4 77 4 30 Hinge assembly 4 78 4 31 Fluorescent Lamp 4 80 4 31 1 Replacing the 12 1 Inch TMD fluorescent Lamp 4 81 ...

Page 237: ...4 13 Removing the keyboard 4 22 Figure 4 14 Removing the memory slot cover 4 24 Figure 4 15 Removing the memory module 4 25 Figure 4 16 Removing the Bluetooth module 4 27 Figure 4 17 Removing the Wireless LAN card 4 29 Figure 4 18 Removing the screw 4 31 Figure 4 19 Removing the touch pad cover 4 32 Figure 4 20 Removing the touch pad assembly 4 33 Figure 4 21 Removing the touch pad 4 34 Figure 4 2...

Page 238: ...sensor board 4 58 Figure 4 40 Removing the harness box cover 4 59 Figure 4 41 Removing the speaker 4 60 Figure 4 42 Removing the hinge spacer 4 62 Figure 4 43 Removing the LCD mask 4 63 Figure 4 44 Removing the FL inverter 4 64 Figure 4 45 Removing the LCD unit 1 4 65 Figure 4 46 Removing the LCD unit 2 4 66 Figure 4 47 Removing the digitizer 4 73 Figure 4 48 Removing the fingerprint sensor board ...

Page 239: ... removed The numbers in the chart indicate the relevant section numbers in this manual In all cases when removing an FRU the battery pack must also be removed When repairing an FRU that is the potential cause of a computer fault use the chart to determine the order in which FRUs need to be removed Chart Notation The chart shows the case for the following example Removing the Top cover assembly All...

Page 240: ...the computer is disconnected from an AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet or damp hands 3 Be careful of edges and corners as these may cut CAUTION 1 When you change a component be sure the replacement component meets the required specifications Never use foreign parts to avoid ...

Page 241: ...he diagnostic tests described in Chapter 2 to determine which FRU is the cause of the fault Do not perform any unnecessary work Always work in accordance with the disassembly and re assembly procedures in this manual Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work Disassembling requires the removal of a large nu...

Page 242: ...n Pull the cable to ensure that it is securely connected If the cable is disconnected from the connector reconnect it making sure that you lift the pressure plate high enough to insert fully the cable For spring connectors lifting up the stopper frees the cable and allows it to be pulled out To reconnect hold the stopper in the up position and insert the cable then lower the stopper to secure the ...

Page 243: ...sing an incorrect screw may damage the thread or screw head and result in the FRU not being securely fastened in place After installing FRUs check that the computer operates correctly Tools and Equipment For your safety and the safety of the people around you it is important that you use Electrostatic Discharge ESD equipment Correctly utilizing of the equipment increases the percentage of successf...

Page 244: ...s recommended M2 2mm 0 167 N m 1 7 kgf cm M2 5 2 5mm 0 294 N m 3 0 kgf cm M3 3mm 0 549 N m 5 6 kgf cm NOTE To prevent damage to THIN HEAD screws use type 0 pit philips screwdriver Use however the PH point size 1 screwdriver for screws fixing the expansion memory slot cover and the keyboard Press along the axis of the screwdriver while turning the screw This is because the contact area between the ...

Page 245: ... number to the first decimal places such as 2 5 mm 2 6 mm and so on Grip area Screw Notation To make maintenance of the computer easier markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body Format Screw shape Screw length mm Screw shape B Bind screw F Flat head screw S Super thin head screw T Tapping screw U Other screws Unique screws ...

Page 246: ... the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adapter and all other external devices from the computer 3 Turn the computer upside down 4 Release the battery lock 5 Pull out the battery pack while sliding the battery latch toward the arrow pointing Battery latch Battery pack Battery lock Figure 4 1 Removing the battery pack NOTE Dispose of the used battery pack in accor...

Page 247: ...d correctly Dispose always the used batteries pack in accordance with the laws and ordinances of your local authority Use only the batteries approved by Toshiba NOTE Check visually the battery terminals and clean off any dirt with a dry cloth 1 Turn off the power of the computer 2 Disconnect the AC adapter and all other external devices from the computer 3 Insert the connector of the battery pack ...

Page 248: ... system you are using 1 Turn the computer upside down 2 Push the ejection button It will pop out Then press the eject button once more to eject the PC card 3 Grasp the PC card and remove it Eject button PC card Figure 4 2 Removing the PC card Installing the PC card The following describes the procedure for installing the PC card See Figure 4 2 1 Make sure the eject button does not stick out 2 Inse...

Page 249: ... in the Bridge media manual or the manuals of the computer system you are using 1 Push the Bridge media It will pop out partly so pull out the card For an instance SD card is described in the figure 4 3 Bridge media SD card Figure 4 3 Removing the Bridge media Installing the Bridge media The following describes the procedure for installing the Bridge media See Figure 4 3 1 Insert the Bridge media ...

Page 250: ...sing an object with a thin tip 2 Slide the touch pen case as shown in the following figure and remove it Touch pen case Object with a thin tip Figure 4 4 Removing the touch pen case Installing the Touch pen case The following describes the procedure for installing the touch pen case See Figure 4 4 1 Seat the touch pen case to the slot and slide it until it locks 4 12 CONFIDENTIAL PORTEGE M400 Main...

Page 251: ... to press on the top or bottom of the HDD Pressure may cause data loss or damage to the device 1 Turn the computer upside down 2 Loosen two screws with e ring fixing the HDD slot cover and remove the HDD slot cover HDD slot cover Screw with e ring Screw with e ring Figure 4 5 Removing the HDD slot cover PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 13 ...

Page 252: ...the HDD assembly from the connector of the HDD cable NOTE When removing the HDD assembly be careful not to tear the tab If the tab is torn replace the HDD holder with a new one HDD cable HDD assembly Tab Figure 4 6 Removing the HDD assembly 4 14 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 253: ...ove the following screws fixing the HDD holder M3 0 4 0S FLAT HEAD screw 4 5 Detach the HDD holder and HDD M3 0x4 0S FLAT HEAD M3 0x4 0S FLAT HEAD HDD holder HDD frame and tab HDD M3 0x4 0S FLAT HEAD Figure 4 7 Removing the HDD PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 15 ...

Page 254: ...DD 1 Seat the HDD in the HDD holder and secure them with the following screws M3 0 4 0S FLAT HEAD screw 4 CAUTION Do not apply pressure to the middle of the HDD assembly It may damage the HDD assembly Hold the HDD assembly by its corners 2 Set the connector of the HDD cable upward and connect the HDD assembly to the connector Press the HDD assembly to ensure a firm connection 3 Set the HDD assembl...

Page 255: ...ot put fingers in the slim select bay module It may cause injury 1 Remove the following screw securing the latch and drive the removed screw into the screw hole The slim select bay is unlocked M2 0 4 0B BIND screw 1 2 While sliding the latch toward the arrow direction in the Figure 4 8 pull out the slim select bay module to disconnect it from the system board Slim select bay module Latch M2 0 4 0B...

Page 256: ...ical drive assembly M2 0 3 0S S THIN HEAD screw 1 4 Remove the following screws and ODD side assembly from the optical drive assembly M2 0 6 0S BIND screw 1 M2 0 22 0S BIND screw 1 M2 0 6 0S BIND M2 0 6 0S BIND M2 0 3 0S S THIN HEAD M2 0 6 0S BIND M2 0 22 0S BIND ODD side assembly Connector cover Connector Connector base Figure 4 9 Detaching the optical drive assembly 4 18 CONFIDENTIAL PORTEGE M40...

Page 257: ...1 M2 0 22 0S BIND screw 1 2 Install the connector base to the optical drive assembly and secure it with the following screw M2 0 3 0S S THIN HEAD screw 1 3 Install the connector cover and connector to the optical drive assembly and secure it with the following screws M2 0 6 0S BIND screw 2 4 Insert the slim select bay module into the computer to connect it to the connector on the system board Pres...

Page 258: ...removing the keyboard See Figure 4 10 to 4 13 1 Turn the computer face up 2 Open the display and make it flat 3 Insert your fingers into the slot on both sides and lift up the keyboard holder to remove Keyboard holder Figure 4 10 Removing the keyboard holder 4 20 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 259: ...ng the keyboard M2 0 3 0S BIND screw 2 5 Lift the top edge of the keyboard while releasing two latches and turn it face down on the palm rest Keyboard M2 0x3 0S BIND M2 0x3 0S BIND Latch Figure 4 11 Removing the screw PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 21 ...

Page 260: ...w 1 M2 5x3 0S S THIN HEAD Keyboard cover Figure 4 12 Removing the keyboard cover 7 Disconnect the keyboard flexible cable from the connector CN3230 on the system board and remove the keyboard CN3230 Keyboard flexible cable Figure 4 13 Removing the keyboard 4 22 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 261: ... CN3230 on the system board 3 Install the keyboard cover and secure it with the following screw Insert the guide of the keyboard cover first M2 5 3 0S S THIN HEAD screw 1 CAUTION Extra portion of the keyboard cable must be put under the keyboard flexible cover 4 Turn the keyboard face up and set it in place Make sure that there is no gap between the keyboard and edge of the palm rest 5 Secure the ...

Page 262: ... terminals may cause memory access problems Never press hard or bend the memory module Removing the memory module To remove the memory module s make sure the computer is in boot mode and powered off Then perform the following procedure See Figure 4 14 and 4 15 1 Remove the following screws and memory slot cover M2 5 3 0S S THIN HEAD screw 2 M2 5x3 0S S THIN HEAD Memory slot cover Figure 4 14 Remov...

Page 263: ...eplacement Procedures 2 Open the left and right latches and remove the memory module s Memory module Latch Latch Slot A Slot B Figure 4 15 Removing the memory module PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 25 ...

Page 264: ...o connect firmly CAUTION The power must be turned off when you insert the memory module Inserting the memory module with the power on risks damaging the module or the computer itself Do not install a memory module only in the slot B Use the slot A prior to the slot B Otherwise the computer or the memory may be damaged Never press hard or bend the memory module After installing the memory module co...

Page 265: ... connectors may cause Bluetooth access problems 1 Peel off the insulator and spacer 2 Disconnect the Bluetooth antenna cable from the Bluetooth module using an antenna coaxial cable disconnector 3 Disconnect the Bluetooth cable from the connector CN4400 on the system board 4 Remove the Bluetooth module from the slot and disconnect the Bluetooth cable from the connector on the Bluetooth module CN44...

Page 266: ...he steps below See Figure 4 16 1 Connect the Bluetooth cable to the connector on the Bluetooth module 2 Connect the Bluetooth cable to the connector CN4400 on the system board and set the Bluetooth module to the slot in place 3 Connect the Bluetooth antenna cable to the connector on the Bluetooth module 4 Stick the spacer in place referring Figure 4 16 5 Stick the glass tape ...

Page 267: ...f the insulator 2 Remove the following screw and metal plate M2 0 4 0B BIND screw or M2 0 4 0B TORX screw 1 3 Disconnect the wireless LAN antenna cables black and white from the wireless LAN card using an antenna coaxial cable disconnector 4 Remove the following screw and disconnect the wireless LAN card from the connector on the system board M2 0 4 0B BIND screw 1 Wireless LAN antenna cable black...

Page 268: ...ess LAN card to the connector slantwise and press it to connect firmly 2 Connect the wireless LAN antenna cables to the connectors on the wireless LAN card and secure it with the following screw M2 0 4 0B BIND screw 1 3 Install the metal plate in place and secure it with the following screw M2 0 4 0B BIND screw or M2 0 4 0B TORX screw 1 4 Stick the insulator with the spacer CAUTION 1 When replacin...

Page 269: ...e following describes the procedure for removing the touch pad See Figure 4 18 to 4 21 1 Turn over the computer and remove the following screw M2 5 10 0B FLAT HEAD screw 1 M2 5 10 0B FLAT HEAD Figure 4 18 Removing the screw PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 31 ...

Page 270: ... Touch pad 2 Turn the computer face up and open the display 3 Remove the touch pad cover while releasing the latches Touch pad cover Figure 4 19 Removing the touch pad cover 4 32 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 271: ...e following screws fixing the touch pad assembly M2 0 3 0S S THIN HEAD screw 2 6 Remove the touch pad assembly while peeling the adhered portion Touch pad cable CN3240 Touch pad assembly M2 0 3 0S S THIN HEAD M2 0 3 0S S THIN HEAD Figure 4 20 Removing the touch pad assembly PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 33 ...

Page 272: ...uch pad 7 Peel off the glass tape and disconnect the touch pad cable from the connector on the touch pad Glass tape Touch pad cable Touch pad Figure 4 21 Removing the touch pad 4 34 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 273: ...pad cable to the connector on the touch pad and stick the glass tape 2 Install the touch pad assembly to the slot and secure it with the following screws M2 0 3 0S S THIN HEAD screw 2 3 Connect the touch pad cable to the connector CN3240 on the system board 4 Install the touch pad cover while engaging latches 5 Close the display and turn over the computer 6 Secure the following screw to fix the to...

Page 274: ...ng the top cover assembly See Figure 4 22 and 4 26 1 Close the display and turn over the computer 2 Remove the following screws M2 5 10 0B FLAT HEAD screw 2 10 in the figure below M2 5 6 0B FLAT HEAD screw 8 6 in the figure below 10 10 6 6 6 6 6 6 6 6 Figure 4 22 Removing the top cover assembly 1 4 36 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 275: ...cedures 3 Turn the computer face up 4 Open the display and make it flat 5 Remove the following screws M2 0 4 0B BIND screw 2 M2 0 4 0B BIND Figure 4 23 Removing the top cover assembly 2 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 37 ...

Page 276: ...er cable from the connector CN6170 CN9500 CN5500 and CN9540 on the system board Speaker cable connected to CN6170 LCD cable connected to CN5500 Digitizer cable connected to CN9540 NP board cable connected to CN9500 Figure 4 24 Removing the top cover assembly 3 4 38 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 277: ... HEAD screw 1 8 Remove the hinge rear cover 9 Turn the display 90 degrees and remove the following screws M2 5 6 0B FLAT HEAD screw 2 M2 5 10 0B FLAT HEAD M2 5 6 0B FLAT HEAD Hinge rear cover Figure 4 25 Removing the top cover assembly 4 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 39 ...

Page 278: ... Procedures 4 12 Top cover assembly 10 Lift up the top cover assembly from the base assembly Top cover assembly Figure 4 26 Removing the top cover assembly 5 4 40 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 279: ...s M2 5 6 0B FLAT HEAD screw 2 4 Turn the display 90 degrees The display is returned to the former position 5 Install the hinge rear cover 6 Secure the following screw M2 5 10 0B FLAT HEAD screw 1 7 Connect the speaker cable NP board cable LCD cable and digitizer cable to the connector CN6170 CN9500 CN5500 and CN9540 on the system board 8 Secure the following screws M2 0 4 0B BIND screw 2 9 Close t...

Page 280: ...curing the system board M2 5 6 0B FLAT HEAD screw 3 2 Turn up the insulator and remove the RTC battery from the slot 3 Remove the system board with the RTC battery 4 Disconnect the RTC battery cable from the connector CN9300 on the system board to remove the RTC battery M2 5x6 0B FLAT HEAD Insulator CN9300 System board M2 5x6 0B FLAT HEAD RTC battery cable RTC battery Figure 4 27 Removing the syst...

Page 281: ...oard RTC battery See Figure 4 27 1 Connect the RTC battery cable to the connector CN9300 on the system board 2 Install the system board to the base assembly and secure it with the following screws M2 5 6 0B FLAT HEAD screw 3 NOTE Make sure the system board is on the front panel System board Front panel PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 43 ...

Page 282: ... RTC battery to the slot and wrap it with the insulator CAUTION When installing new system board stick new keyboard supports on the system board Keyboard support For the model of no wireless LAN Keyboard support 4 44 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 283: ...atch to the direction in the figure below Be careful not lose the spring Cover cap Cover latch Insulator Figure 4 28 Removing the Cover latch Installing the Cover latch The following describes the procedure for installing the cover latch See Figure 4 28 1 Install the cover latch and stick the insulator to the plates outside the spring The insulator prevents the spring of cover latch from removing ...

Page 284: ...older assembly from the slot 2 Remove the battery lock assembly from the slot Battery lock assembly Pen holder assembly Figure 4 29 Removing the battery lock assembly pen holder assembly Installing the Battery lock assembly Pen holder assembly The following describes the procedure for installing battery lock assembly pen holder assembly See Figure 4 29 1 Install the battery lock assembly to the sl...

Page 285: ...es left and right from the connector CN6060 and CN6061 on the system board 3 Remove the front panel from the base assembly 4 Remove the microphone hold plates left and right and microphones left and right from the front panel Front panel Glass tape Microphone hold plate Microphone hold plate Microphone cable to CN6061 Microphone Microphone Insulator Microphone cable to CN6060 Figure 4 30 Removing ...

Page 286: ...or installing the microphone front panel See Figure 4 30 1 Install the microphones left and right to the front panel 2 Install the microphone hold plates left and right to the front panel 3 Install the front panel to the system board in place 4 Connect two microphone cables left and right to the connector CN6060 and CN6061 on the system board 5 Stick the glass tape and insulator in place ...

Page 287: ... system board 2 Peel off the glass tape and disconnect the fan cable from the connector CN8781 on the system board 3 Turn the system board face up 4 Remove the following screws and fan M2 5 4 0B FLAT HEAD screw 2 M2 5x4 0B FLAT HEAD CN8781 Fan Fan cable Glass tape Figure 4 31 Removing the fan PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 49 ...

Page 288: ...lling the Fan The following describes the procedure for installing the fan See Figure 4 31 1 Install the fan and secure it with the following screws M2 5 4 0B FLAT HEAD screw 2 2 Turn over the system board 3 Connect the fan cable to the connector CN8781 on the system board and stick the glass tape ...

Page 289: ...m board 2 Remove the following screws securing the CPU hold plate in the reverse order of the numbers marked on the CPU hold plate and remove the CPU hold plate M2 0 4 0B BIND screw 3 CAUTION Remove the screws in the order of mark 3 2 and 1 on the CPU holder M2 0x4 0B BIND M2 0x4 0B BIND Heat sink CPU hold plate Figure 4 32 Removing the heat sink PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIA...

Page 290: ...damage the CPU under the fin 4 Unlock the CPU by rotating counterclockwise the cam on the CPU socket by 90 degrees with a flat blade driver Figure 4 33 Replacing the CPU 4 Remove the CPU CAUTION When removing the CPU lift it up right above Otherwise pins of CPU may be damaged 4 52 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 291: ...driver 4 If there is already silicon grease on the CPU and heat sink clean it with a cloth Using a special applicator apply silicon grease so that the CPU chip on the CPU is completely covered NOTE Apply the silicon grease enough to cover the chip surface using the special applicator Figure 4 34 Applying silicon grease 5 Install the heat sink on the CPU 6 Install the CPU hold plate and secure it w...

Page 292: ...and 4 36 1 Remove the following screws securing the MDC M2 0 4 0B BIND screw 2 2 Remove the MDC from the connector CN3010 on the system board 3 Disconnect the MDC cable from the connector on the MDC M2 0x4 0B BIND M2 0x4 0B BIND MDC MDC cable CN3010 Figure 4 35 Removing the MDC 4 54 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 293: ...e MDC The following describes the procedure for installing the MDC See Figure 4 35 and 4 36 1 Connect the MDC cable to the connector CN4100 on the system board and wrap it with insulator 2 Connect the MDC cable to the connector on the MDC 3 Install the MDC to the connector CN3010 on the system board and secure it with the following screws M2 0 4 0B BIND screw 2 PORTEGE M400 Maintenance Manual 960 ...

Page 294: ...alling the GPU heat sink The following describes the procedure for installing the GPU heat sink See Figure 4 37 1 If there is already silicon grease on the GPU and GPU heat sink clean it with a cloth Using a special applicator apply silicon grease so that the GPU chip on the GPU is completely covered NOTE For details on applying the silicon grease refer to Installing the CPU 2 Install the GPU heat...

Page 295: ...nector CN1850 on the system board 2 Remove the HDD cable from the slot Insulator HDD cable CN1850 Figure 4 38 Removing the HDD cable Installing the HDD cable The following describes the procedure for installing the HDD cable See Figure 4 38 1 Install the HDD cable to the slot 2 Connect the HDD cable to the connector CN1850 on the system board and stick the insulator PORTEGE M400 Maintenance Manual...

Page 296: ...ot 2 Disconnect the sensor cable from the connector on the sensor board Sensor board Sensor cable Figure 4 39 Removing the sensor board Installing the Sensor board The following describes the procedure for installing the sensor board See Figure 4 39 1 Connect the sensor cable to the connector on the sensor board 2 Install the sensor board to the slot 4 58 CONFIDENTIAL PORTEGE M400 Maintenance Manu...

Page 297: ...4 40 and 4 41 1 Peel off the insulator and remove the harness box cover 2 Remove the following screws M2 5 6 0B FLAT HEAD screw 2 3 Peel off two insulators and one acetate tape M2 5x6 0B FLAT HEAD Harness box cover Acetate tape Insulator Insulator Figure 4 40 Removing the harness box cover PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 59 ...

Page 298: ...atches 5 Peel off the insulator and two acetate tapes and take the speakers out of the speaker slots Speaker cover Acetate tape Insulator Speaker Speaker Speaker cover Figure 4 41 Removing the speaker 6 Remove the middle frame 4 60 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 299: ...l the middle frame to the top cover 2 Install the speaker to the slot on both sides 3 Install the speaker covers to the slot on both sides while hooking the latches 4 Arrange the speaker cable in place 5 Stick two insulators and three acetate tapes in place 6 Secure the following screws to fix the middle frame and top cover M2 5 6 0B FLAT HEAD screw 2 7 Install the harness box cover and stick the ...

Page 300: ...ews and hinge spacer M2 5 6 0B FLAT HEAD screw 2 M2 5x6 0B FLAT HEAD Hinge spacer Figure 4 42 Removing the hinge spacer Installing the hinge spacer The following describes the procedure for installing the hinge spacer See Figure 4 42 1 Install the hinge spacer to the slot and secure it with the following screws M2 5 6 0B FLAT HEAD screw 2 4 62 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 301: ...rt to keep the LCD part level while replacing it 1 Turn the display 180 degree and close the display LCD turns to the front 2 Peel off the mask seals 7 points from the LCD mask and remove the following screws securing the LCD mask M2 5 6 0B FLAT HEAD screw 6 M2 0 6 0S BIND screw 1 3 Insert your fingers into the slot on both sides and remove the LCD mask while releasing latches M2 5x6 0B FLAT HEAD ...

Page 302: ...e out the other one under the LCD unit 5 Remove the FL inverter from the slot while peeling the adhered portion 6 Disconnect two cables from the connector of the FL inverter FL inverter Insulator Cable Insulator Figure 4 44 Removing the FL inverter 4 64 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 303: ...e top edge of the LCD unit on the display cover NOTE When putting the LCD unit on the display cover lay a mat or something under the LCD unit to protect the computer and the LCD from a scratch or breakage M2 0x4 0B BIND LCD unit M2 0x4 0B BIND Figure 4 45 Removing the LCD unit 1 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 65 ...

Page 304: ...tizer cable from the connectors on the back of the LCD unit CAUTION When removing the cables be careful not to damage the connectors 10 Remove the LCD unit from the display cover Glass tape LCD cable Digitizer cable Glass tape Figure 4 46 Removing the LCD unit 2 4 66 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 305: ...ollowing screws M2 0 4 0B BIND screw 4 4 Stick the FL inverter to the slot CAUTION The FL inverter is stuck to the cover with a double sided tape Once removing a FL inverter be sure not reuse it Use new one 5 Stick one insulator on the FL inverter and insert one insulator under the LCD unit 6 Connect two cables to the connectors on the FL inverter 7 Install the LCD mask to the display cover while ...

Page 306: ...ble in one s hand because it may result to cut the FL cable and cause display function failure or lighting failure Be careful to use the bezel guide There is a portion where the bezel is sticking out because of the digitizer guide Do not press and rub the portion with bare hands or it may result cut your finger 4 68 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 307: ...function failure Do not pull up the PCB hardly when installing the digitizer because it may result to give stress on the TAB or PCB and cause the display function failure Make sure that three latches fit the digitizer securely If the latches are not locked securely it may result to move the digitizer and give stress on the TAB or PCB and cause the display function failure PORTEGE M400 Maintenance ...

Page 308: ...tress on the TAB or PCB and cause the display function failure Do not put any instrument on the LCD module because it may result to make scratch on the cell polarization sheet or B L and break the TAB and may cause the display function failure 4 70 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 309: ...TAB and cause the display function failure Make sure to put the LCD module on the flat place If the LCD module is put on the uneven place it may result to break the TAB make scratch on the B L or polarization sheet and cause the display function failure PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 71 ...

Page 310: ...4 Replacement Procedures 4 26 Digitizer 4 72 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 311: ...gitizer See Figure 4 47 1 Remove the following screws securing the digitizer M2 0 4 0B BIND screw 2 2 Peel off two glass tapes 3 Slide out the digitizer toward the arrow pointing M2 0x4 0B BIND M2 0x4 0B BIND Digitizer Glass tape Figure 4 47 Removing the digitizer PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 73 ...

Page 312: ...r See Figure 4 47 1 Slide the digitizer into the back pocket of the LCD CAUTION When replacing the digitizer fit the digitizer into the back of the LCD toward the arrow pointing 2 Stick two glass tapes 3 Secure the digitizer with the following screws M2 0 4 0B BIND screw 2 4 74 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 313: ... connector CN9560 on the finger print sensor board M2 5x4 0B FLAT HEAD Fingerprint sensor board Fingerprint sensor cable CN9560 Figure 4 48 Removing the fingerprint sensor board Installing the Fingerprint sensor board NF board The following describes the procedure for installing the fingerprint sensor board NF board See Figure 4 48 1 Connect the fingerprint sensor cable to the connector CN9560 on ...

Page 314: ...2 Disconnect the switch cable from the connector CN9550 on the switch board M2 5x4 0B FLAT HEAD Switch board Switch cable CN9550 Figure 4 49 Removing the switch board Installing the switch board NW board The following describes the procedure for installing the switch board NW board See Figure 4 49 1 Connect the switch cable to the connector CN9550 on the switch board 2 Install the switch board and...

Page 315: ... Figure 4 50 1 Remove the LCD latch assembly from the slot as shown in the following figure LCD latch assembly Figure 4 50 Removing the LCD latch assembly Installing the LCD latch assembly The following describes the procedure for installing the LCD latch assembly See Figure 4 50 1 Install the LCD latch assembly to the slot PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 77 ...

Page 316: ... 2 Remove the following screws and LCD harness earth spring M2 5 6 0B FLAT HEAD screw 1 3 Remove the following screw antenna cover S and antenna cover T from the slot M2 0 6 0S S THIN HEAD screw 1 Harness holder M2 5 6 0B FLAT HEAD M2 5 6 0B FLAT HEAD M2 5 6 0B FLAT HEAD M2 0 6 0S S THIN HEAD Antenna cover S LCD harness earth spring Hinge assembly Antenna cover T Figure 4 51 Removing the hinge ass...

Page 317: ...inge assembly in place and secure it with the following screw M2 5 6 0B FLAT HEAD screw 1 2 Stick the wireless LAN antennas and Bluetooth antenna and arrange the wireless LAN antenna cables and Bluetooth antenna cable in place 3 Install the antenna cover S and antenna cover T to the slot 4 Secure the antenna cover S with the following screw M2 0 6 0S S THIN HEAD screw 1 5 Install the LCD harness e...

Page 318: ...orking with a LCD module always use a flat grounded table Handle the backlight unit in the environment without dust such as on the clean bench Keep the worktable free from any screws or other material that may scratch the LCD surface Use an anti static or protective sheet When replacing the FL unit cover with a finger protector or similar to prevent soiling or scratching the LCD panel Be careful w...

Page 319: ...luorescent lamp Peeling off the tapes and insulation sheets 1 Turn the back of module up and place it on a flat surface that is free of foreign objects Make sure no dirt on the face to protect the surface of the LCD module from damage Put a protection sheet e g soft cloth on the face 2 Remove insulation sheet 1 with the tape on the insulation side attached CAUTION 1 Be careful not to damage the FP...

Page 320: ...4 Replacement Procedure 4 31 Fluorescent lamp Figure 4 53 Replacing 12 1 Inch TMD fluorescent lamp 1 4 82 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 321: ...eplacement Procedure Removing the screws 1 Remove the bezel tape 2 and bezel tape 1 2 Spread the insulation sheet Figure 4 54 Replacing 12 1 Inch TMD fluorescent lamp 2 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 83 ...

Page 322: ...rescent lamp 3 Remove one screw CAUTION To unfasten the screws use an insert bit of point size 0 for Philips screwdrivers Figure 4 55 Replacing 12 1 Inch TMD fluorescent lamp 3 4 84 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 323: ...p the bezel from the lower side FL lamp side release the three latches on the top to remove the bezel from the cell The bezel is reused CAUTION 1 Do not damage the latches and FPC 2 When removing the bezel be careful not to deform the bezel Release the three latches on the top to remove the bezel from the cell Figure 4 56 Replacing 12 1 Inch TMD fluorescent lamp 4 PORTEGE M400 Maintenance Manual 9...

Page 324: ...4 31 Fluorescent lamp Opening the PCB 1 Spread out the PCB horizontally CAUTION Be careful not to damage the FPC Figure 4 57 Replacing 12 1 Inch TMD fluorescent lamp 5 4 86 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 325: ...side of the cell CAUTION 1 A portion of the upper side of cell is adhered to the frame with the double sided tape Remove the cell gently taking care not to damage it 2 Do not remove the ray shield tape on the upper lower right and left of face and back of cell 3 Be careful not to damage the FPC Figure 4 58 Replacing 12 1 Inch TMD fluorescent lamp 6 PORTEGE M400 Maintenance Manual 960 541 CONFIDENT...

Page 326: ...e 4 31 Fluorescent lamp Assembling Fluorescent lamp Check of the backlight replaced 1 Check the following items Figure 4 59 Replacing 12 1 Inch TMD fluorescent lamp 7 4 88 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 327: ...is free of dust foreign objects or damage Perform this check also for the reverse side of the cell Then install the cell with PCB in the backlight unit CAUTION 1 Align the top left corner of the cell with the corresponding corner of the backlight unit 2 Be careful not to damage the TAB Figure 4 60 Replacing 12 1 Inch TMD fluorescent lamp 8 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 89 ...

Page 328: ...p Folding the FPC PCB 1 Fold down the FPC PCB toward the reverse side of the backlight unit CAUTION Be careful not to damage the TAB Figure 4 61 Replacing 12 1 Inch TMD fluorescent lamp 9 4 90 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 329: ... side 1 in the bellow figure 2 Set two latches on the side 2 in the bellow figure 3 Set the latches on the bottom side 3 in the bellow figure CAUTION Be careful not to damage the cell FPC and B L Figure 4 62 Replacing 12 1 Inch TMD fluorescent lamp 10 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 91 ...

Page 330: ...four screws 1 in the bellow figure CAUTION 1 The tightening torque must be 0 147Ｎ m 1 5kgf cm for all the screws 2 Use an insert bit of point size 0 for the Philips screwdrivers Figure 4 63 Replacing 12 1 Inch TMD fluorescent lamp 11 4 92 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 331: ...double sided tape of insulation sheet 1 2 Attach one bezel tape 2 2 Attach two bezel tapes 3 CAUTION When attaching tape and insulation sheet be careful not to damage the PCB cell and B L Figure 4 64 Replacing 12 1 Inch TMD fluorescent lamp 12 PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL 4 93 ...

Page 332: ...4 Replacement Procedure 4 31 Fluorescent lamp 4 94 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 333: ... CONFIDENTIAL Appendices ...

Page 334: ...Appendices App ii CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 335: ...ect bay I F connector 72 pin C 7 C 4 CN1850 SATA I F connector 10 pin C 8 C 5 CN2110 PC card I F connector 70 pin C 8 C 6 IS2101 Bridge Media I F connector 42 pin C 10 C 7 CN2300 Docking I F connector 140 pin C 11 C 8 CN2600 PCI Express mini card WLAN I F connector 52 pin C 13 C 9 CN2610 PCI Express mini card 3G I F connector 52 pin C 14 C 10 CN3010 MDC I F connector 12 pin C 15 C 11 CN3230 Keyboa...

Page 336: ... C 20 C 25 CN6170 Speaker connector 4 pin C 20 C 26 J6310 Headphone connector 6 pin C 21 C 27 CN8800 DC IN connector 4 pin C 21 C 28 CN8810 1st battery connector 10 pin C 21 C 29 CN9300 RTC battery connector 3 pin C 21 C 30 CN8781 Fan connector 4 pin C 22 C 31 CN9500 PN board I F connector 3 pin C 22 C 32 CN9520 NU board I F connector 10 pin C 22 C 33 CN9540 Digitizer switch I F connector 41 pin C...

Page 337: ... Layout E 1 Appendix F Wiring Diagrams F 1 Appendix G BIOS Rewrite Procedures G 1 Appendix H EC KBC Rewrite Procedures H 1 Appendix I Reliability I 1 Appendix J Maintenance of TOSHIBA RAID J 1 J 1 Outline of Maintenance Repair of TOSHIBA RAID J 1 J 2 Analysis and handling by Drive Log J 2 J 3 Operation of Independent utility J 8 ...

Page 338: ... 1 RGB Monitor Wraparound connector F 1 Figure F 2 LAN Loopback Connector F 1 Figure J 1 Flowchart of repairing TOSHIBA RAID J 1 Figure J 2 Flowchart of Analysis and handling by Drive Log J 2 Figure J 3 Drive Log J 8 Figure J 4 Tree of menu of Independent Utility J 13 Tables Table B 1 System board ICs and connectors front B 2 Table B 2 System board ICs and connectors back B 4 Table B 3 NP board co...

Page 339: ...15 IEEE1394 connector 4 pin C 17 Table C 16 Bluetooth connector 20 pin C 17 Table C 17 USB connector Port 6 4 pin C 17 Table C 18 USB connector Port 4 4 pin C 18 Table C 19 USB connector Port 0 6 pin C 18 Table C 20 LCD connector 40 pin C 19 Table C 21 RGB connector 15 pin C 19 Table C 22 Internal microphone left connector 2 pin C 20 Table C 23 Internal microphone right connector 2 pin C 20 Table ...

Page 340: ... Table D 4 Scan codes with Fn key D 6 Table D 5 Scan codes in overlay mode D 7 Table D 6 No 124 Key scan code D 7 Table I 1 MTBF I 1 Table J 1 List of Command J 5 Table J 2 Displayed item in Logical Drive J 10 Table J 3 Items displayed in Physical Drive J 11 Table J 4 Item of Main Menu displayed J 12 Table J 5 Item of parameter set J 14 Table J 6 Item of array J 20 Table J 7 Items set in View Driv...

Page 341: ...le in the LCD cover be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws Do not force the module into place because stress can affect its performance Also the panel s polarized surface is easily s...

Page 342: ...nd wipe it again If the surface is very dirty we recommend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid A 2 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541...

Page 343: ...o drop it or let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL A 3 ...

Page 344: ...olet rays for long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage 9 Do not disassemble the LCD module Disassembly can cause malfunctions A 4 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 345: ...If you transport the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxime These materials can release gas that can damage the panel s polarization PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL A 5 ...

Page 346: ...Appendices Appendix A Handling the LCD Module A 6 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 347: ...Appendix B Board Layout Appendices Appendix B Appendix B Board Layout B 1 System Board Front View Figure B 1 System board layout front PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL B 1 ...

Page 348: ...mory connector B CN2600 Wireless LAN I F connector CN9500 NP board I F connector CN4400 Bluetooth module I F connector CN6170 Speaker connector CN9540 Digitizer I F connector CN5500 LCD I F connector CN3230 Keyboard connector CN3240 Touch pad connector IC2000 Card controller CN2110 PC card I F connector IC3200 EC KBC IC1600 ICH7 M CN6060 Internal Microphone I F connector Left CN6061 Internal Micro...

Page 349: ...Appendix B Board Layout Appendices B 2 System board Back View Figure B 2 System board layout back PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL B 3 ...

Page 350: ...ort 0 CN5080 RGB connector CN1810 ODD connector CN8810 Battery connector IC1200 AlvisioPM CN2300 Port replicator I F connector CN3010 MDC connector VR6240 Sound volume J6310 Headphone jack J6070 External microphone jack CN4100 Modem relay connector CN4200 1394 connector CN4611 USB port 4 CN4610 USB port 6 CN1850 HDD I F connector CN8781 Fan connector J4100 Network jack IS1050 CPU ...

Page 351: ...ppendices B 3 NP Board Front and Back View Front layout Back layout Figure B 3 NP board layout Table B 3 NP board connector Number Name CN9510 System board I F connector PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL B 5 ...

Page 352: ...Layout B 4 NW Board Front and Back View Front layout Back layout Figure B 4 NW board layout Table B 4 NW board connector Number Name CN9550 Digitizer connector I F connector B 6 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 353: ...ndices B 5 NF Board Front and Back View Front layout Back layout Figure B 5 NF board layout Table B 5 NF board connector Number Name CN9560 Digitizer connector I F connector PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL B 7 ...

Page 354: ...Appendices Appendix B Board Layout B 8 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 355: ...M0 B1P I 11 BDQS0 B1N I O 12 GND 13 BDQS0 B1P I O 14 BDQ01 B1P I O 15 GND 16 BDQ00 B1P I O 17 BDQ03 B1P I O 18 GND 19 BDQ02 B1P I O 20 BDQ12 B1P I O 21 GND 22 BDQ13 B1P I O 23 BDQ11 B1P I O 24 GND 25 BDQ08 B1P I O 26 BDM0 B1P I 27 GND 28 GND 29 BDQS1 B1N I O 30 MCK3 B1P I 31 BDQS1 B1P I O 32 MCK3 B1N I 33 GND 34 GND 35 BDQ09 B1P I O 36 BDQ15 B1P I O 37 BDQ14 B1P I O 38 BDQ10 B1P I O 39 GND 40 GND ...

Page 356: ...I 80 MCKE3 B1P I 81 1R8 B1V I 82 1R8 B1V I 83 N C 84 N C 85 BBS2 B1P I 86 N C 87 1R8 B1V I 88 1R8 B1V I 89 BMA12 B1P I 90 BMA11 B1P I 91 BMA09 B1P I 92 BMA07 B1P I 93 BMA08 B1P I 94 BMA06 B1P I 95 1R8 B1V I 96 1R8 B1V I 97 BMA05 B1P I 98 BMA04 B1P I 99 BMA03 B1P I 100 BMA02 B1P I 101 BMA01 B1P I 102 BMA00 B1P I 103 1R8 B1V I 104 1R8 B1V I 105 BMA10 B1P I 106 BBS1 B1P I 107 BBS0 B1P I 108 BRAS B1N ...

Page 357: ...43 B1P I O 152 BDQ46 B1P I O 153 BDQ42 B1P I O 154 BDQ47 B1P I O 155 GND 156 GND 157 BDQ48 B1P I O 158 BDQ52 B1N I O 159 BDQ54 B1P I O 160 BDQ53 B1N I O 161 GND 162 GND 163 N C 164 MCK4 B1P I 165 GND 166 MCK4 B1N I 167 BDQS6 B1N I O 168 GND 169 BDQS6 B1P I O 170 BDM6 B1P I 171 GND 172 GND 173 BDQ51 B1P I O 174 BDQ50 B1P I O 175 BDQ55 B1P I O 176 BDQ49 B1P I O 177 GND 178 GND 179 BDQ57 B1P I O 180 ...

Page 358: ...19 ADQ06 B1P I O 20 ADQ12 B1P I O 21 GND 22 ADQ13 B1P I O 23 ADQ08 B1P I O 24 GND 25 ADQ09 B1P I O 26 ADM0 B1P I 27 GND 28 GND 29 ADQS1 B1N I O 30 MCK0 B1P I 31 ADQS1 B1P I O 32 MCK0 B1N I 33 GND 34 GND 35 ADQ15 B1P I O 36 ADQ10 B1P I O 37 ADQ14 B1P I O 38 ADQ11 B1P I O 39 GND 40 GND 41 GND 42 GND 43 ADQ16 B1P I O 44 ADQ20 B1P I O 45 ADQ17 B1P I O 46 ADQ21 B1P I O 47 GND 48 GND 49 ADQS2 B1N I O 50...

Page 359: ... AMA08 B1P I 94 AMA06 B1P I 95 1R8 B1V I 96 1R8 B1V I 97 AMA05 B1P I 98 AMA04 B1P I 99 AMA03 B1P I 100 AMA02 B1P I 101 AMA01 B1P I 102 AMA00 B1P I 103 1R8 B1V I 104 1R8 B1V I 105 AMA10 B1P I 106 ABS1 B1P I 107 ABS0 B1P I 108 ARAS B1N I 109 AWE B1N I 110 MCS0 B1N I 111 1R8 B1V I 112 1R8 B1V I 113 ACAS B1N I 114 MODT0 B1P I 115 MCS1 B1N I 116 AMA13 B1P I 117 1R8 B1V I 118 1R8 B1V I 119 MODT1 B1P I 1...

Page 360: ...DQ48 B1P I O 158 ADQ52 B1N I O 159 ADQ49 B1P I O 160 ADQ53 B1N I O 161 GND 162 GND 163 N C 164 MCK1 B1P I 165 GND 166 MCK1 B1N I 167 ADQS6 B1N I O 168 GND 169 ADQS6 B1P I O 170 BDM6 B1P I 171 GND 172 GND 173 ADQ55 B1P I O 174 ADQ54 B1P I O 175 ADQ51 B1P I O 176 ADQ50 B1P I O 177 GND 178 GND 179 ADQ56 B1P I O 180 ADQ60 B1P I O 181 ADQ57 B1P I O 182 ADQ61 B1P I O 183 GND 184 GND 185 ADM7 B1P I 186 A...

Page 361: ...DD05 P3P I O 46 NC 11 PDD10 P3P I O 47 GND 12 GND 48 GND 13 GND 49 ZSATT2 P1P O 14 PDD04 P3P I O 50 GND 15 PDD08 P3P I O 51 ZSATT2 P1N O 16 PDD03 P3P I O 52 GND 17 PDD11 P3P I O 53 GND 18 PDD02 P3P I O 54 GND 19 PDD12 P3P I O 55 ZSATR2 P1N I 20 GND 56 GND 21 GND 57 ZSATR2 P1P I 22 GND 58 GND 23 PDD13 P3P I O 59 GND 24 PDD01 P3P I O 60 MBSTS2 S3N I 25 PDD14 P3P I O 61 MBSTS1 S3N I 26 PDD00 P3P I O ...

Page 362: ... Pin No Signal Name I O PinNo Signal Name I O 1 GND 2 ACAD00 EYP I O 3 ACAD01 PYP I O 4 ACAD03 PYP I O 5 ACAD05 PYP I O 6 ACAD07 PYP I O 7 ACCBEO PYN I O 8 ACAD09 PYP I O 9 ACAD11 PYP I O 10 ACAD12 PYP I O 11 ACAD14 PYP I O 12 ACCBE1 PYN I O 13 ACPAR PYP I O 14 ACPERR PYN I O 15 ACGNT PYN I O 16 ACINT PYN I O 17 MCVCCA PYV I O 18 MCVPPA PYV I O 19 ACCLK PYP I O 20 ACIRDY PYN I O 21 ACCBE2 PYN I O ...

Page 363: ...08 PYP I O 42 ACAD10 PYP I O 43 ACVS1 P3P I O 44 ACAD13 PYP I O 45 ACAD15 PYP I O 46 ACAD16 PYP I O 47 ACA18 PYP I O 48 ACLOCK PYN I O 49 ACSTOP PYN I O 50 ACDEVS PYN I O 51 MCVCCA PYV I 52 MCVPPA PYV I O 53 ACTRDY PYN I O 54 ACFRAM PYN I O 55 ACAD17 PYP I O 56 ACAD19 PYP I O 57 ACVS2 P3P I O 58 ACRST PYN I O 59 ACSERR PYN I O 60 ACREQ PYN I O 61 ACCBE3 PYN I O 62 ACAUDI PYP O 63 ACSTSC PYP O 64 A...

Page 364: ...I O 8 MSDAT3 P3P I O 9 MSCD P3N O 10 MSDAT2 P3P I O 11 MSSDIO P3P I O 12 MSDAT1 P3P I O 13 MSBS P3P I O 14 GND 15 FM P3V I 16 MSCLK P3P I O 17 GND 18 MSSDIO P3P I O 19 MSSDAT1 P3P I O 20 SM P3V I 21 SDAT3 P3P I O 22 SDAT2 P3P I O 23 SDAT1 P3P I O 24 SDAT0 P3P I O 25 MSDAT3 P3P I O 26 MSDAT2 P3P I O 27 MSDAT1 P3P I O 28 MSSDIO P3P I O 29 GND 30 MSCLK P3P I O 31 XDWE P3N I 32 SDCMD P3P I O 33 SMCLE ...

Page 365: ...D 10 ZUSBDC E3P I O 11 ZUSBDC E3N I O 12 GND 13 GND 14 NC 15 NC 16 GND 17 NC 18 NC 19 GND 20 GND 21 GND 22 ZDVTX2 P3P O 23 ZDVTX2 P3N O 24 GND 25 ZDVTX1 P3N O 26 ZDVTX1 P3P O 27 GND 28 DVIDET S3N I 29 VOID 30 VOID 31 VOID 32 VOID 33 VOID 34 VOID 35 VOID 36 DCOUT 37 DCOUT 38 NC 39 NC 40 DBT20V S5N O 41 BTMP2 42 GND 43 CDCHG2 S5P I 44 GND 45 DPCONF S5P I 46 GND 47 GND 48 XDVCLK P3N O 49 GND 50 GND 5...

Page 366: ...ND 84 GND 85 NC 86 GND 87 NC 88 GND 89 GND 90 DBLUE PXP O 91 GND 92 DRED PXP O 93 GND 94 GND 95 IDSDA P3P I O 96 IDSCL P3P I O 97 GND 98 ACT E3N I 99 VOID 100 VOID 101 VOID 102 ZBIDBN EXN O 103 ZBIDBP EXP O 104 ZBIDAN EXN I 105 ZBIDAP EXP I 106 DCOUT 107 DCOUT 108 EJCTRQ S3N I 109 M5V 110 NC 111 NC 112 GND 113 DHSYNC P3P I O 114 DVSYNC P3P I O 115 GND 116 GND 117 NC 118 NC 119 GND 120 GND 121 GND ...

Page 367: ... O 2 P3V 3 WCHDAT P3P O 4 GND 5 WCHCLK P3P O 6 1R5 P1V 7 MPEXRQ P3N I 8 NC 9 GND 10 NC 11 XPEWL P3N O 12 NC 13 XPEWL P3P O 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 WLRFON S3N O 21 GND 22 PLTRS1 E3N 23 ZPERWL P1N I 24 E3V 25 ZPERWL P1P I 26 GND 27 GND 28 1R5 P1V 29 GND 30 SMBCK0 P3P O 31 ZPETWL P1N O 32 SMBDA0 P3P O 33 ZPETWL P1P O 34 GND 35 GND 36 NC 37 NC 38 NC 39 NC 40 GND 41 NC 42 NC 43 NC 44 N...

Page 368: ...AKE E3N O 2 P3V 3 NC 4 GND 5 NC 6 1R5 P1V 7 NC 8 UIMPWR P3V I 9 GND 10 UIMDAT P3P I O 11 NC 12 UIMCLK P3P I 13 NC 14 UIMRST P3P I 15 UIM GND 16 NC 17 NC 18 GND 19 NC 20 3GRFON S3N O 21 GND 22 PLTRS1 E3N 23 NC 24 E3V 25 NC 26 GND 27 GND 28 1R5 P1V 29 GND 30 SMBCK0 P3P O 31 NC 32 SMBDA0 P3P O 33 NC 34 GND 35 GND 36 ZUSB3G E3N I O 37 NC 38 ZUSB3G E3P I O 39 NC 40 GND 41 NC 42 NC 43 NC 44 NC 45 NC 46 ...

Page 369: ... Keyboard connector 34 pin Table C 11 Keyboard connector 34 pin Pin No Signal Name I O PinNo Signal Name I O 1 NC 2 NC 3 NC 4 NC 5 NC 6 NC 7 KBSC15 S3N O 8 KBSC14 S3N O 9 KBRT07 S3N O 10 KBRT06 S3N O 11 KBSC13 S3N O 12 KBSC12 S3N O 13 KBRT05 S3N O 14 KBRT04 S3N O 15 KBSC11 S3N O 16 KBSC10 S3N O 17 KBRT03 S3N O 18 KBRT02 S3N O 19 KBRT01 S3N O 20 KBSC09 S3N O 21 KBSC08 S3N O 22 KBSC07 S3N O 23 KBRT0...

Page 370: ...ctor 4 pin Table C 13 Debugging connector 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 P3V 2 DBGRX P3P O 3 DBGTX P3P I 4 GND C 14 J4100 Network I F connector 14 pin Table C 14 Network I F connector 14 pin Pin No Signal Name I O Pin No Signal Name I O A1 ZBIDAP EXP I O A2 ZBIDAN EXN I O A3 ZBIDBP EXP I O A4 ZBIDCP EXP I O A5 ZBIDCN EXP I O A6 ZBIDBN EXN I O A7 ZBIDDP EXP I O A8 ZBIDDN EXN ...

Page 371: ... GND 4T GND C 16 CN4400 Bluetooth connector 20 pin Table C 16 Bluetooth connector 20 pin Pin No Signal Name I O Pin No Signal Name I O 1 BT P3V 2 NC 3 WCHDAT P3P O 4 ZUSBBT E3N I O 5 ZUSBBT E3P I O 6 NC 7 WCHCLK P3P O 8 GND 9 NC 10 GND 11 NC 12 NC 13 BTRST S3N O 14 NC 15 NC 16 NC 17 NC 18 BTMDL P3N I 19 NC 20 GND 1T 2T C 17 CN4610 USB connector Port 6 4 pin Table C 17 USB connector Port 6 4 pin Pi...

Page 372: ...Table C 18 USB connector Port 4 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 USB1PS E5V 2 ZUSBP4 E3N I O 3 ZUSBP4 E3P I O 4 GND C 19 CN4612 USB connector Port 0 6 pin Table C 19 USB connector Port 0 6 pin Pin No Signal Name I O Pin No Signal Name I O 1 USB1PS E5V 2 USBPEN E3N ZUSBP0 E3N I O 3 ZUSBP0 E3P I O 4 GND 5 GND 6 GND ...

Page 373: ...XDB0 PYP O 19 GND 20 ZTXDB1 PYN O 21 ZTXDB1 PYP O 22 GND 23 ZTXDB2 PYN O 24 ZTXDB2 PYP O 25 GND 26 ZTXDB3 PYN O 27 ZTXDB3 PYP O 28 GND 29 ZTXDA0 PYN O 30 ZTXDA0 PYP O 31 GND 32 ZTXDA1 PYN O 33 ZTXDA1 PYP O 34 GND 35 ZTXDA2 PYN O 36 ZTXDA2 PYP O 37 GND 38 XTXCKA PYN O 39 XTXCKA PYP O 40 GND C 21 CN5080 RGB connector 15 pin Table C 21 RGB connector 15 pin Pin No Signal Name I O Pin No Signal Name I ...

Page 374: ...tor 2 pin Table C 23 Internal microphone right connector 2 pin Pin No Signal Name I O Pin No Signal Name I O 1 IMICR PXP O 2 A GND C 24 J6070 External microphone connector 6 pin Table C 24 External microphone connector 6 pin Pin No Signal Name I O Pin No Signal Name I O 1 A GND 4 A GND I 2 MICIN O 5 A4R7 P4V I 3 MICBIS P2V O 6 MICBIS P2V O C 25 CN6170 Speaker connector 4 pin Table C 25 Speaker con...

Page 375: ...tor 4 pin Table C 27 DC IN connector 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 PVDC I 2 GND 3 PVDC I 4 GND C 28 CN8810 1st battery connector 10 pin Table C 28 1st battery connector 10 pin Pin No Signal Name I O Pin No Signal Name I O 1 PVBL1 O 2 BTMP1 3 DCHG I 4 M5V 5 PSCL S5P I O 6 PSDA S5P I O 7 GND 8 DBT1OV S5N O 9 GND 10 GND C 29 CN9300 RTC battery connector 3 pin Table C 29 RTC ba...

Page 376: ...3 GND 4 FPWM S3P O C 31 CN9500 PN board I F connector 3 pin Table C 31 PN board I F connector 3 pin Pin No Signal Name I O Pin No Signal Name I O 1 PNLOFF S3N I 2 TPLOFF S3V I 3 GND C 32 CN9520 NU board I F connector 10 pin Table C 32 NU board I F connector 10 pin Pin No Signal Name I O Pin No Signal Name I O 1 UIMPWR P3V O 2 NC 3 UIMRST P3V O 4 UIMCLK P3P O 5 UIMDAT P3P I O 6 NC 7 NC 8 UIM GND 9 ...

Page 377: ...ND 23 GND 3 GND 24 GND 4 P3V 25 GPBTNA S3N I 5 FGSPON S3N O 26 GPBTNB S3N I 6 GND 27 PWRSW S3N I 7 ZUSBFS E3N I O 28 GND 8 ZUSBFS E3N I O 29 KBRT00 S3N I 9 GND 30 KBRT01 S3N I 10 GND 31 KBRT02 S3N I 11 GND 32 KBRT03 S3N I 12 GND 33 KBRT04 S3N I 13 GND 34 KBRT05 S3N I 14 DGDTR P3N O 35 KBRT06 S3N I 15 DGRTS P3N O 36 GND 16 DGRXD P3P I 37 KBSC16 S3N I 17 DGTXD P3P O 38 GND 18 GRD I 39 GND 19 DBGEN P...

Page 378: ...00 Maintenance Manual 960 541 NF board FAPNF C 34 CN9560 System board I F connector 6 pin Table C 34 System board I F connector 6 pin Pin No Signal Name I O Pin No Signal Name I O 1 Power P3V 2 FGSPON S3N I 3 GND 4 ZUSBFS E3N I O 5 ZUSBFS E3P I O 6 GND 1T GND 2T GND ...

Page 379: ...RTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL C 25 NP board FAPNP C 35 CN9510 System board I F connector 3 pin Table C 35 System board I F connector 3 pin Pin No Signal Name I O Pin No Signal Name I O 1 PNLOFF S3N O 2 TPLOFF S3V O 3 GND ...

Page 380: ...50 System board I F connector 15 pin Table C 36 System board I F connector 15 pin Pin No Signal Name I O Pin No Signal Name I O 1 GND 2 GPBTNA S3N O 3 GPBTNB S3N O 4 PWRSW S3N O 5 GND 6 KBRT00 S3N O 7 KBRT01 S3N O 8 KBRT02 S3N O 9 KBRT03 S3N O 10 KBRT04 S3N O 11 KBRT05 S3N O 12 KBRT06 S3N O 13 GND 14 KBSC16 S3N O 15 GND ...

Page 381: ... 16 F0 16 03 2 03 83 1E F0 1E 04 3 04 84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 2 09 8 09 89 3E F0 3E 2 10 9 0A 8A 46 F0 46 2 11 0 0B 8B 45 F0 45 2 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F0 35...

Page 382: ...F0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 2 38 K 25 A5 42 F0 42 2 39 L 26 A6 4B F0 4B 2 40 27 A7 4C F0 4C 2 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 3 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 31 52 M 32 B...

Page 383: ... 76 Del E0 53 E0 D3 E0 71 E0 F0 71 1 79 E0 4B E0 CB E0 6B E0 F0 6B 1 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 1 3 81 End E0 4F E0 CF E0 69 E0 F0 69 1 3 83 E0 48 E0 C8 E0 75 E0 F0 75 1 84 E0 50 E0 D0 E0 72 E0 F0 72 1 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 1 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 1 89 E0 4D E0 CD E0 74 E0 F0 74 1 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 3D BD 04 F...

Page 384: ... F11 57 D7 78 F0 78 3 123 F12 58 D8 07 F0 07 3 124 PrintSc 6 6 6 6 6 202 Fn 4 203 Win E0 5B E0 DB E0 1F E0 F0 1F 1 204 App E0 5D E0 DD E0 2F E0 F0 2F 1 Notes 1 Scan codes differ by mode 2 Scan codes differ by overlay function 3 Combination with the Fn key makes different codes 4 Fn key does not generate a code by itself 5 This key corresponds to key No 42 in a 102 key model 6 Refer to Table D 6 No...

Page 385: ... 2A E0 F0 12 E0 69 E0 F0 69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 203 Win E0 AA E0 5B E0 DB E0 2A E0 F0 12 E0 1F E0 F0 1F E0 12 204 App E...

Page 386: ... E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 74 E0 F0 74 E0 F0 12 203 Win E0 2A E0 5B E0 DB E0 AA E0 12 E0 1F E0 F0 1F E0 F0 12 204 App E0 2A E0 5D E0 DD E0 AA E0 12 E0 2F E0 F0 2F E0 F0 12 Table D 4 Scan code...

Page 387: ... 24 I 5 4C CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 4A CA 7B F0 7B 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4E CE 79 F0 79 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 E0 35 E0 B5 40 4A E0 F0 4A 1 Note 1 Combination with Shift key makes different codes Table D 6 No 124 key scan code Code set 1 Code set 2 Key top Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0...

Page 388: ...Appendices Appendix D Keyboard Scan Character Codes D 8 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 389: ...Appendix E Key Layout Appendices Appendix E Key Layout Appendix E Key Layout Figure E 1 Key layout UK Figure E 2 Key layout US PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL E 1 ...

Page 390: ...Appendices Appendix E Key Layout E 2 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 Figure E 3 Key layout KO Figure E 4 Key layout TC ...

Page 391: ...s Appendix F Appendix F Wiring Diagrams F 1 RGB Monitor Wraparound connector Figure F 1 RGB Monitor Wraparound connector F 2 LAN Loopback Connector Figure F 2 LAN loopback Connector PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL F 1 ...

Page 392: ...Appendices Appendix F Wiring Diagrams F 2 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 393: ...ible to start up the computer 3 If you fail to rewrite BIOS then when you next turn on the power a message may be displayed that the contents of the BIOS have been damaged In this case insert the BIOS rewriting disk and the BIOS will be rewritten 1 Set the system to boot mode 2 Turn off the power to the computer 3 Remove the external cable and PC card 4 Connect a USB FDD and insert the BIOS rewrit...

Page 394: ...Appendices Appendix G BIOS Rewrite Procedures G 2 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 395: ...be impossible to start up the computer 4 If you fail to rewrite EC KBC then when you next turn on the power a message may be displayed that the content of the EC KBC has been erased In this case insert the EC KBC rewriting disk and the EC KBC will be rewritten 5 The time of rewriting EC KBC depends on the conditions of the computer or ICs The computer is not hung up Allow sufficient time Never reb...

Page 396: ...Appendices Appendix H EC KBC Rewrite Procedures H 2 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 397: ...eliability Appendices PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL I 1 Appendix I Appendix I Reliability The following table shows MTBF Mean Time between Failures Table I 1 MTBF MTBF Time hours System 5 862 ...

Page 398: ...Appendices Appendix I Reliability I 2 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 399: ...fy the failed HDD 2 Yes Perform the HDD Trouble shooting Procedure in Section 2 6 No Treatment Is it needed to specify the cause Analysis by Drive Log 3 Yes No Figure J 1 Flowchart of repairing TOSHIBA RAID 1 Refer to Check of RAID configuration in Section 3 3 in Chapter 3 2 Refer to Identifying failed HDD in Section 3 3 3 of Chapter 3 3 Refer to Analysis and handling by Drive Log in section J 2 P...

Page 400: ...ilure Yes 3 Does operation miss cause it Replace the built in HDD with the second HDD removed Replace the second HDD with new good one 4 Change the status of the failed HDD to OFFLINE Port 0 1 Which port of HDD failed 2 If necessary analyze the Drive Log and identify the cause of failure Port 1 No Replace the second HDD with new good one End Figure J 2 Flowchart of Analysis and handling by Drive L...

Page 401: ...dependent utility to display the Drive Log To identify the failure cause of Port 0 analyze the Drive Log of REDUNDANT side of Port 1 To identify the failure cause of Port 1 analyze the Drive Log of REDUNDANT side of Port 0 Analyze this log 1 Find the log of message of Fail this drive last generated using PgUp and PgDn keys PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL J 3 ...

Page 402: ...tailed date of the message of right before of xxx Error IN xxx Error OUT for example DMA Error IN DMA Error OUT right before the log of Fail this drive message and identify the cause DMA Error IN DMA Error OUT J 4 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 403: ... N 36h ND SET MAX ADDRESS EXT O N 37h PO CFA WRITE SECTORS W OUT ERASE O N 38h PO WRITE MULTIPLE EXT O N 39h PO WRITE LOG EXT O O 3Fh ND READ VERIFY SECOTR S M N 40h ND READ VERIFY SECOTR S EXT O N 42h ND SEEK M N 70h PI CFA TRANSLATE SECTOR O N 87h DD EXECUTE DEVICE DIAGNOSTIC M M 90h PO DOWNLOAD MICROCODE O N 92h P PACKET N M A0h PI IDENTIFY PACKET DEVICE N M A1h P SERVICE O O A2h ND SMART DISAB...

Page 404: ...7h PO WRITE BUFFER O N E8h ND FLUSH CACHE EXT O N Eah PI IDENTIFY DEVICE M N EC0 ND MEDIA EJECT O N EDh ND SET FEATURES M M Efh PO SECURITY SET PASSWORD O O F1h PO SECURITY UNLOCK O O F2h ND SECURITY ERASE PREPARE O O F3h PO SECURITY ERASE UNIT O O F4h ND SECURITY FREEZE LOCK O O F5h PO SECURITY DISABLE PASSWORD O O F6h ND READ NATIVE MAX ADDRESS O O F8h ND SET MAX ADDRESS O O F9h LBA Logical Bloc...

Page 405: ...iss or not analyze the Drive Log of Port0 1 In REDUNDANT of Port 0 find a log of Fail this drive message by PgUp and PgDn key 2 If no message of Fail this drive message it is judged that the second HDD is removed without the operation of removal by TOSHIBA RAID console and installed again 3 How to change the status to OFF LINE Release the status of Fail using the menu of Force OFFLINE This HDD is ...

Page 406: ...Each port has Own Log and Redundant Log As shown in the following figure the Port 0 has Own Log of Port0 and Redundant Log of Port1 The Port1 has Own Log of Port1 and Redundant Log of Port0 Reserved area About 2MB Redundant Log Data area Own Log Redundant Log Port0 Port1 RAID 0 or RAID 1 Redundant Own Log Data area Figure J 3 Drive Log 2 Information of Drive Log TOSHIBA RAID writes the log when an...

Page 407: ...g the program of the Independent Utility in the FDD and boot the PC from the FD The following display appears In the Independent Utility the cursor is moved by with key and key Press Enter key to execute the option selected Press Esc key to return to the previous menu Pressing F1 key displays Help Press Esc key to exit PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL J 9 ...

Page 408: ...e Displays the setting of drive write cache Enable or Disable is displayed The default is Enable This option is displayed in RAID 1 Mirroring Degrade Bootup Displays if boot OS or not when the array is degraded Yes Boot up or No Not boot up is displayed The default is Yes This option is displayed in RAID 1 Mirroring MBR Protection Displays the setting of protection function of MBR Master Boot Reco...

Page 409: ... Status Displays the drive status The followings are displayed ONLINE The drive is working normally OFFLINE The drive is not configured as array and is not used FAIL The drive is failed and dose not work REBUILDING The drive is been rebuilding by data of normal drive or the rebuilding is suspended UNKNOWN There is controversy in the RAID information of other drive and the status is not decided It ...

Page 410: ...hanges the setting of physical drive Exit Exits from the utility CAUTION Do not use the following item of the Independent Utility for maintenance Create Array This changes the current RAID configuration or information and delete user s data Do not use for maintenance Start Rebuild Resume Rebuild This changes the current RAID configuration or information and delete user s data Do not use for mainte...

Page 411: ...Appendix J Maintenance of TOSHIBA RAID Appendices The tree of Independent Menu is as follows Figure J 4 Tree of menu of Independent Utility PORTEGE M400 Maintenance Manual 960 541 CONFIDENTIAL J 13 ...

Page 412: ...Array menu building of RAID is decided Stripe Size Designates the size of segment written in each disk of RAID 0 Striping The Stripe Size is only 64KB This parameter can be set only in the RAID 0 configured by two drives Write Cache Displays the setting of Write Cache of drive This can select Enable use or Disable not use The default is Enable use Degrade Bootup Displays if boot up OS or not When ...

Page 413: ...of with OFFLINE drive that has same or more size of capacity as the array in the condition of Optimal or Degraded During halt of rebuilding Resume Rebuild is displayed instead of Start Rebuild The procedure to rebuild drives is as follows 1 Put the cursor to the Start Rebuild in the main menu of Indent Utility and press Enter key 2 Select the direction to rebuild in Rebuild Direction menu and pres...

Page 414: ...al Drive becomes Rebuilding and the progress rate expected remaining time and the number of errors are displayed During rebuilding the Rebuilding dialog to select Suspend or Abort is displayed It may take time depending on the drive capacity 6 To suspend the rebuilding put the cursor on Suspend when aborting on the Abort and press Enter key When Confirmation is displayed put the cursor on OK and p...

Page 415: ... capacity of array The Rebuild Range menu is not displayed when the rebuild limit is not set or the rebuild limit is the same as the maximum capacity of array Normally designation of Effective is adequate 3 Put the cursor on OK in Confirmation and press Enter key The rebuild starts 4 During rebuilding Status of Physical Drive becomes REBILDING and the progress rate expected remaining time and the ...

Page 416: ...o Whole only Finish is can be selected after exceeding the Rebuild Limit When Finish is selected and OK is selected in Confirmation the rebuilding is completed at the time When OS is booted after exceeding the Rebuild Limit the rebuild is completed When completing the rebuild press OK to return to the main menu of Independent Setup Utility J 18 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 417: ...ebuild limit is the same as the maximum capacity of array Normally designation of Effective is adequate 3 To start the Check Media put the cursor to the Confirmation and press Enter key When an error is detected it automatically correct 4 During Check Media the progress rate expected remaining time and the number of errors are displayed in Progress of Physical Drive Check Media may take time depen...

Page 418: ...default is Enable use Degrade Bootup Displays if boot OS or not when the array is degraded Yes Boot up or No Not boot up is displayed The default is Yes This option is displayed in RAID 1 Mirroring MBR Protection Displays the setting of protection function of MBR Master Boot Record Enable Protect or Disable Not protect can be selected The default is Disable S M A R T Displays the setting of failur...

Page 419: ... working by one drive to RAID 1 To change RAID 1 working by one drive to RAID 1 working by two drives follow the procedure below 1 Select Modify Array in Main Menu 2 In Modify Array select array LDx that you want to change 3 In Modify Array select RAID 0 RAID 1 4 Select a drive in the condition of OFFLINE in Physical Drive which is expanded as RAID 1 with Space key After selecting drive Status cha...

Page 420: ...lete Array Selects Delete Array of Setup Utility and delete array Put the cursor on the array you want to delete and press Enter key When Confirmation is displayed select OK to store the setting J 22 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 ...

Page 421: ...not work REBUILDING The rebuilding is suspended UNKNOWN There is controversy in the RAID information of other drive and the status is not decided It is displayed when this drive was removed and used in the past When this drive has been found good one setting to OFFLINE is possible by executing Force Offline S M A R T Displays the setting of failure prediction function of drive Enable or Disable is...

Page 422: ... Function of option and key Option Explanation Change Port Changes log s port displayed and port s own log or redundant log Go to Event Inputting the log number in this number moves to the log of the number Key Function PageUp Scrolls upward one by one PageDown Scrolls downward one by one Home Jumps to oldest log in the latest 7 168 logs End Jumps to the latest log Ctrl Home Jumps to the oldest lo...

Page 423: ...ayed put the cursor on Change Port and press Enter key 6 Select Drive log port to be displayed and Own Redundant For Example Own log means the drive log of Port 0 own Redundant log of Port 0 means the backup copy of the drive log of Port 1 7 To switch the upper and lower of drive log frame press Tab key The selected frame is displayed more lightly than the other frame 8 To move to the drive log wi...

Page 424: ...plays the port that the drive is connected when the log is recorded The alphabet displays the degree of importance j means information W means warning and e means a error 6 Message Displays the content of log When the log is too much and it can not displayed in the area the remaining is displayed in Detail area 7 Range of log Displays the range of log number stored In this case it means that logs ...

Page 425: ...crolls downward step one by one Home Jumps to the oldest log in the latest 7 168 logs End Jumps to the latest log Ctrl Home Jumps to the oldest log that is older than 7 168 logs and the identification ID is recorded Tab Switches OWN window and REDUNDANT window Force OFFLINE Selecting this option in Physical Drive menu of Setup Utility can set the physical drive to offline by force Follow the proce...

Page 426: ...pendices Appendix J Maintenance of TOSHIBA RAI J 28 CONFIDENTIAL PORTEGE M400 Maintenance Manual 960 541 Exit When this option is selected the utility is finished When Confirmation is displayed select OK ...

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