Canvio
®
Personal Cloud
Copyright © 2012 Toshiba
39
Forgot Username and/or Password
To reset a username and password, modify a username and password through the MANAGE USERS
window. (Refer
To Change a User
ʼ
s Password and Grant the User Administrator Rights
.)
To reset an administrator
ʼ
s username (“admin”) and password (“admin”), hold down the
reset button
for 2
seconds. (Refer to the
Back View
.)
Unsupported Version of Android™ OS
A message will appear if your device is not a compatible to find the Canvio
®
Personal Cloud.
Cannot Open and Launch Music, Video, Photo or File
1.
Reboot your PC, tablet, or smartphone.
2.
Verify that the Canvio
®
Personal Cloud Software has been installed.
3.
Log back into the Canvio
®
Home application.
4.
Select the music, video, photo or files icon to open and launch the digital media or files.
Issue is Not Listed Here
If any issue continues or if you cannot find the issue mentioned in the User
ʼ
s Manual, please check the
Frequently Asked Questions
on the Toshiba web site, or contact
Toshiba
ʼ
s customer support center
.
