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Troubleshooting
When a problem occurs during operation, please check the following troubleshooting guide and take
corrective action.
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn
off the printer, remove the battery pack, then contact a TOSHIBA TEC service representative for
assistance.
If an error message is displayed.
When an error message is displayed, follow the respective instruction, then press the [PAUSE] button.
The error will be cleared.
Error Message
Cause
Solution
COMMS ERROR
A parity error or framing error has
occurred during communication by RS-
232C.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
PAPER JAM ****
The media is not loaded properly.
Load the media properly.
The media is jammed in the printer.
Remove the jammed media, and load the
media properly. Press the [PAUSE]
button.
The media is not fed properly.
Load the media properly and press the
[PAUSE] button.
The reflective sensor does not detect
black marks .
Load the media properly.
The transmissive sensor does not detect
gaps between labels.
Load the media properly. If the problem
recurs, set a threshold again.
NO PAPER ****
The printer ran out of media.
Load a new media roll and press the
[PAUSE] button.
COVER OPEN ****
The top cover is opened.
Close the top cover.
HEAD ERROR
A part of the print head element is
broken.
Turn off the printer and contact TOSHIBA
TEC service representative for
replacement of the print head.
FLASH WRITE ERR.
A flash memory write error occurred.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
FORMAT ERROR
A flash memory format error occurred.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
