Toshiba AW-9500SBJ/SBK/SBX Service Manual Download | Manualshive

Page: 14 / 52

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– 13 –

After replacing the program timer, the drive assembly or the belt, check the weight sensor according to the procedure
described in page 37.

Indication

E 7

E7

← →

-1

E7

← →

-2

E7

← →

-3

E7

← →

-4

Flashing

alternately

E 9

E b

Failure symptoms

MOTOR FAILURE

Motor does not rotate
normally and reversly.

WATER LEAKAGE
FAILURE

Water lever sensor’s fre-
quency failure.
Drain valve’s water leak
failure.

AUTO OFF FAILURE

Power relay failure.

Cause

E7-1
Whether the motor does not rotate
normally at wash mode.
E7-2
Whether the motor does not rotate
reversely at wash mode.
E7-3
Whether the motor does not rotate at spin
mode.
E7-4
Whether the motor does not rotate at both
wash mode or spin only mode.

This error will be displayed when the wa-
ter level becomes below the reset level at
the time of wash or rinse process.
Check whether water leaks from the tub
or drain valve or not.

This error will be displayed when the
power relay is not shutt off at the time of
auto power OFF.

Remedy

Power switch OFF

→

ON.

Power switch OFF

→

ON.

Unplug the power cord.

Countermeasure for failure

✩

Confirm the connection and lead
wire of the program timer.

✩

Confirm the connection and lead
wire of the motor and the revolution
sensor.

★

Replace the program timer.

★

Replace the motor.

★

Replace the revolution sensor.

★

Replace the lead wire unit.

✩

Confirm the connection and lead
wire of the water level sensor.

✩

Confirm the connection and lead
wire of the program timer.

✩

Confirm the air tube.

✩

Confirm the operation of the drain
valve.

✩

Fill the water and check whether
leakage is observed or not.

✩

Check the wahing machine
according to the [Trouble shooting
of the water level sensor.

→

See page 17.

★

Replace the water level sensor.

★

Replace the program timer.

★

Replace the drain valve.

★

Connect the power plug and press
button again. (Do not press the start
button.) “Eb” will be displayed after
10 seconds.

Replace the program timer.

→

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Summary of Contents for AW-9500SBJ/SBK/SBX

Page 1: ...SERVICE MANUAL FULLY AUTOMATIC WASHING MACHINE AW 9500SER SB SBB AW 9500SBJ SBK SBX AW G9930S G1130S FILE NO B60 200310 PRINTED IN THAILAND Oct 2003 S ...

Page 2: ...er Level Water Consumption Motor Type Water Pressure Hot Water Overall Dimension Net Weight 50Hz 900 rpm High 51 L Regular cycle 119 L Capacitor Motor 30 kPa 1000 kPa 50 degrees C or less W 600 mm x D 564 mm x H 986 mm 39 kg Power Source Plug Type Power Consumption Distination Specifications are subject to change without notice AW 9500SBJ SBK SBX AW G9930S G1130S 230 240 V 50Hz 230 240 V 50Hz 220 ...

Page 3: ...rns an electric shock indicated prohibition act must not be conducted Specific instruction is followed by a graphic or characters in or near Symbol left warns not to disassemble z indicates a forcing act must be conducted Specific instruction is followed by a graphic or characters in or near z Symbol left warns to unplug the power cord Means secondary damages of property furniture domestic animal ...

Page 4: ...et and result in a fire x Connect the grounding wire Failing to do so may cause an electric shock when a short circuit occurs Consult an electric work shop or a sales shop x Do not install in a bath room or a place exposed to wind or rain An electric shock or a short circuit may cause a fire x Do not pour or immerse the electrical parts An electric shock or ignition may occur x Wipe off the dust a...

Page 5: ...he water supply hose joint is not loose and no water leaks The loose screw or hose joint may cause water leakage resulting in an unexpected damage INSTALL CAREFULLY DO NOT PULL DANGER HAND WATER LEAKAGE 3 CAUTIONS FOR MICROCOMPUTER OPERATION When changing the cycles or procedures of the operation on the way the operation will not be changed even if the START HOLD button is pushed When changing the...

Page 6: ...pinning 3 mins Supply of water and rotation 11 mins Rinsing 3 mins Draining and spinning 3 mins Water Level 10L 51L stepless auto setting 10L 51L stepless auto setting 10L 51L stepless auto setting Display shows 51L The water level becomes higher than 51L No indicator Depends on water level exceeding 51L Rinse Shower rinsing 2 times Static rinsing 1 time Shower rinsing 2 times Overflow rinsing 1 t...

Page 7: ...E BRAKE Fill water Preparatory RINSE UNRAVEL DRAIN SPIN PAUSE BRAKE Fill water Preparatory RINSE UNRAVEL DRAIN DRAIN SPIN PAUSE BRAKE BUZZER Fill water 1 30 4 12 1 34 5 10 1 50 4 34 10 10 42 1 42 2 3 34 10 42 1 42 10 6 42 3 14 ROTATION REVERSE ROTATION SELECT OPERATION REGULAR CYCLE OUT PUT WASH only RINSE One time RINSE two times RINSE Three times SPIN Only MOTOR INTAKE VALVE static rinse overflo...

Page 8: ...E BRAKE BUZZER 1 50 4 34 10 10 42 1 42 2 6 10 10 42 1 42 10 6 2 20 4 10 9 1 11 9 1 11 1 9 7 30 6 34 38 4 34 38 102 6 04 4 10 Water level 51L Water current regular ROTATION REVERSE ROTATION OUT PUT MOTOR INTAKE VALVE static rinse overflow rinse static rinse overflow rinse DRAIN VALVE AUTO POWER OFF 15 1 30 1h 3h 10 18 4 12 1 50 4 34 10 TUB CLEAING COURSE FILL WATER SOAK WASH SPIN DRAIN SPIN PAUSE F...

Page 9: ...ht hand legs Rotate the height adjust legs to perform height adjustments Hold down the diagonal line of the washing machine and make sure that no wobbling occurs 4 Despite the fact that the bubble is inside the circle if the wobbling exists Then shaking motion becomes larger or some abnormal noise comes out Make sure to readjust in case the washing machine wobbles 5 INSTALLATION Circle Note Check ...

Page 10: ...EVEL SENSOR BU BU GY BU BU B EARTH BR GY G PK Y V R PK BL MOTER V GY GY GY R BR BR A C SOURCE B Black L G Light Green PK Pink BR Brown OR Orange BU Blue R Red GY Gray V Violet G Green W White L B Light Blue Y Yellow INTAKE VALVE LID SWITCH REED SWITCH PCB UNIT 6P BR L B PK GEARD MOTOR PK Y BU BR ...

Page 11: ...x Unplug the power cord for the work unnecessary to power on like disassembling Do not hold the plug by a wet hand Failing to unplug may cause an electric shock x Connect the grounding wire Failing to do so may cause an electric shock when a short circuit occurs Consult an electric work shop or a sales shop x Do not touch the laundry before the spin basket stops completely The laundry entangles yo...

Page 12: ...between the human body and the washing machine when repairing the program timer 3 As program timer is covered by moistureproof coating parts in the electronic timer can not be replaced Please change the whole unit of the program timer Also do not damage the moistureproof coating 4 As live high see as below and low DC17 V voltage are mixed inside the panel plate pay attention not to touch the parts...

Page 13: ...xtension E3 2 Whether the diagonosis are same as E 1 Whether the water faucet closes Whether the water supply is frozen or cut off Whether the filter of the inlet valve clogs Remedy Power switch OFF ON or after the lid open and close press the START HOLD button The lid open and close The lid open and close Power switch OFF ON or after the lid open and close press the START HOLD button Countermeasu...

Page 14: ...the tub or drain valve or not This error will be displayed when the power relay is not shutt off at the time of auto power OFF Remedy Power switch OFF ON Power switch OFF ON Unplug the power cord Countermeasure for failure Confirm the connection and lead wire of the program timer Confirm the connection and lead wire of the motor and the revolution sensor Replace the program timer Replace the motor...

Page 15: ...ire unit Capacitor Drive assy include clutch spring Failure diagnosis method Diagnosis is according to the procedure 1 Diagnosis is according to the procedure 2 Diagnosis is according to the procedure 3 Diagnosis is according to the procedure 4 Note 1 In the failure diagnosis timer failure or failures other than the timer will be determined by using the inspection mode under Program timer detailed...

Page 16: ...lity Program timer failure It should be each rated voltage 2 E 7 2 3 E 7 3 If this indication displayed the program timer sensor case assembly and the lead wire unit are normal and only the lock in the spinning mode will be suspected So check the drive assembly bearing shaft mechanism section parts associated with brake and repair Note 1 The overload protection device may work during the water spi...

Page 17: ... and CN1 black and CN4 violet inverse rotation in the stanby status Is AC 220 V obtained A Under inspection mode No Lead wire unit connector disconnected or lead wire breakdown Yes Lead wire unit No Lead breakdown inside motor Yes Press the COURSE and PRESET button and check voltage to rotate forward and inverse Does voltage changes from AC 220 V to 0 V No Program timer failure Yes Note Check with...

Page 18: ... level indicators turn off with no water filled on tub All turn off Does water level indicator show a level with water filled on the tub For water level indication and water level refer to below Indication is apt to low Either one of them turns on Is 3P connectors of water level sensor disconnected Disconnected Connect Indication is apt to high Water level sensor part failure or program timer fail...

Page 19: ... Whether it is warning alarm condition 4 Whether a slender extension hose ϕ 25 which is not Toshiba s option is used Whether it is warning alarm condition Diagnosis 1 The warning buzzer will sound and the digital display will indicate the error Warning alarm condition 2 Stops while operating process 3 During the process WASH RINSE and SPIN button does not operate 4 START HOLD button does not opera...

Page 20: ...onged 2 Whether the drain hose is placed too high due to threshold etc If the drain hose is placed too high large volume of bubbles are generated during the RINSE or SPIN process and the spin speed does not increase properly In such case fill water stirring time 1 min drain processes are automatically activated and the operation time will be prolonged for these processes Diagnosis Poor drain No dr...

Page 21: ...loth and the draining condition the total time may be long If the automatic unbalance correction is operated the remaining time is increased If you put the wet clothes it may be set the water level higher Turn off the power switch once and turn on again Then try the operation again If the machine would not operate unplug the power cord once and plug it in to start operation again When water is sup...

Page 22: ...id is opened Open the lid then the indicator appears 2 The indication does not appear in the BLANKET course or SOAK course Is the power source good Diagnosis The control panel is warmed The adequate amount of detergent does not appear The motor does not operate Remedy This is not trouble This is not trouble Refer to 9 3 2 Failure dignosis with E7 failure error message P 13 ...

Page 23: ...o not hold the plug by a wet hand Failing to unplug cause an electric shock x Use the specified repair parts when repairing the product Otherwise a malfunction or defect may occur Also a short circuit ignition or other diseases to the customer may occur x Do not modify the product An electric shock or ignition may occur x Only a repair technician can disassemble and repair An electric shock igniti...

Page 24: ...mer is susceptible to static electricity and may be damaged So always discharge the electricity before repairing Put on gloves when making inspection and disassembling Caution on repairing and replacement Refer to page 11 Perform in the same way when replacing electrical parts When assembling following notes are necessary for arranging the lead wires Note 1 Match each lead color Note 2 Take care t...

Page 25: ...emove the rear lid 6 screws 2 Remove 2 lead wire clamps from the cabinet and remove wire harness from the cord clamper 1 Screw Photo 7 3 Remove 4 top and back cover mounting screws each 2 screws 4 Remove the top cover by lifting at rear side slightly and sliding forward Note 1 When replacing the intake valve always use new packing and spacer supplied with the intake valve Note 2 After mounting the...

Page 26: ...ecessary when reassembling Note 1 After replacing the lid switch check the operation of the lid switch opertion angle of the lid and the operation of the safety lever the lid switch should move when the safety lever is moved approx 10 12 mm toward the cabinet Also make sure the brake works when the lid end is higher than 30 80 mm 10 40 mm from the upper control panel on the top cover Fig 3 More ov...

Page 27: ...ff the lid Photo 11 When assembling following the precedure given below Mount the lid spring leg longer to the right lid arm place the shorter leg on the lid hook slot insert the right arm first into the top cover hinge Open the lid approach the arm hole above the top cover hinge and push strongly the left side of the tub Then the top cover hinge is inserted into the lid arm hole Fig 5 Follow the ...

Page 28: ...aining in the drain and not a defect Follow the reverse order of removal Note 1 Make sure not to confuse the position of the lead wire If the position is not correct the drain valve may not activate or the drain function may not work Fig 6 Note 1 Spread a blanket on the floor and put the machine on it Then a little water may flow out from the machine It is the water remaining in the drain and not ...

Page 29: ...eads ϕ 5 tapping screw Photo 15 7 Loosen the motor pulley nut and bolt and remove the motor pulley from the motor 8 Loosen 4 hex bolts size 10 mm and remove motor from the motor mounting base Photo 16 Photo 13 Follow the reverse order of removal Note 1 Mount the motor so that the V belt of 8 10 mm bending is obtained when 2 kg force is applied at the belt position shown in Fig 7 Note 2 Insert moto...

Page 30: ...oto 18 1 Loosen the tightening set screw and remove the pulsator by handling it at the base section Photo 19 1 Remove the top cover according to the 3 Lid switch disassembly procedures 1 to 5 Photo 20 2 Remove the tub cover 4 catches Photo 21 3 Remove the pulsator in the same steps described in 10 Pulsator 4 Remove 4 hex bolts size 10 mm at the bottom of the spin baket and lift the spin basket up ...

Page 31: ...otating the sleeve counterclockwise Photo 24 7 Remove the lever spring for the brake lever and clutch lever from the hooks for each lever Photo 25 8 Remove the lead wire from the valve lead guide hole ϕ 5 tapping screw 9 Remove the boss from top of the axis 10 Remove 4 hex bolts size 12 mm for the cup 2 assy and remove the cup 2 assy while opening the clutch lever by hand and loosening the brake P...

Page 32: ...he pulleys or other parts Note 6 After completing replacement of the bearing mechanism be sure to fill with water and confirm the absence of water leaks Note 7 When assembling the clutch spring with the sleeve assy securely hook the catch on the sleeve assy by deforming the clutch spring Fig 10 Note 8 When removing the mechanism section or checking to see whether screws are loosened always remove ...

Page 33: ...lat washer with ϕ 4 screw Photo 27 4 Remove the air tube from the air trap Photo 27 5 Remove the outer drain hose from the hose outlet and cut the root of the inner drain hose from the valve case using a cutter knife and remove it 6 Remove the suspensor rod from the cabinet holder and tub holder Photo 28 Lifting the tub with one hand will make it easy to float the suspensor rod 7 Lift the tub up a...

Page 34: ...w the reverse order of removal Note 1 Assemble securely to prevent air or water leakage from the opening of the air tube and the drain hose Note 2 After completing replacement of the mechanism be sure to fill the water in the tub and confirm no water leakage CAUTION x Before starting washing open the faucet and check that the water supply hose joint is not loose and no water leaks The loose screw ...

Page 35: ...forgetting to do this may results in noise from the air tube striking other components or in breakage be sure that the air tube is wound around the suspensor rod 15 Spring assembly 1 Keep standing the top cover according to the steps 1 to 5 of 3 Lid switch 2 Remove the holder 2 from the cabinet reinforcement plate While holding the tub with one hand remove suspensor rod from the tub suspension Fig...

Page 36: ...n may cause Sharing the same socket with other instrument causes heating of a branch socket and result in a fire x Connect the grounding wire Failing to do so may cause an electric shock when a short circuit occurs Consult an electric work shop or a sales shop x Do not install in a bath room or a place exposed to wind or rain An electric shock or a short circuit may cause a fire x Wipe off the dus...

Page 37: ... to user and ground properly 1 Connected to a gas pipe 2 Connected to a vinyl chloride water pipe Check the braking time of the spin basket Braking time schould be under following table Load Brake stop time Unload 4 8 sec Rating load 7 14 sec Replace with the designated parts in case the parts used are not proper Refer to marked parts in the parts list Check to see if the lead wire is properly con...

Page 38: ...Condition Action Remedy 1 Normal condition 2 Belt Belt tension 3 Connector of the program timer After detecting the washing amount sensor starts the power is turned off automatically After running 00 is indicated on the numeral LED After running FF is indicated on the numeral LED and alarm buzzers Leave the machine as it is because the belt tension is normal Check to mount the belt Turn the power ...

Page 39: ... 38 10 EXPLODED VIEWS AND PARTS LIST 10 1 Cabinet Assembly M4 x 10s TAPPING SCREW ANTI MOTOR SIDE BACK ANTI MOTOR SIDE BACK MOTOR SIDE FRONT MOTOR SIDE FRONT BIND TAPPING SCREW M4 x 16s POWER CORD ...

Page 40: ...1 1 1 1 8 42T40023 Hose Water Supply Assy 1 1 1 1 1 1 1 1 1 1 1 1 1 1 10 42T77026 Wire Grounding 1 1 11 42T18009 Cap Hose 1 1 1 1 1 1 1 1 1 1 1 1 1 1 13 42T03005 Lid Rear 1 1 1 1 1 1 1 1 1 1 1 1 1 1 16 42T86026 Label Grounding 1 1 1 1 1 1 1 1 1 1 1 1 109 42T16148 Label Name Plate 1 1 109 42T16149 Label Name Plate 1 1 109 42T16150 Label Name Plate 1 1 109 42T16175 Label Name Plate 1 1 109 42T16176 ...

Page 41: ... 40 10 2 Top Cover Assembly TAPPING SCREW M4 x 16S ...

Page 42: ...083 Lid 1 _ 110 42T69012 Switch Lid Assembly 1 1 1 1 1 1 1 1 1 1 1 1 1 1 111 42T18012 Lever Safety 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 112 42T18016 Spring Lid 1 1 1 1 1 1 1 1 1 1 1 1 1 1 _ 113 42T67005 Valve Water Intake 1 1 1 1 1 1 1 1 1 1 1 1 _ 113 42T67006 Valve Water Intake 1 1 _ 114 42T75004 Sensor Water Level 1 1 1 1 1 1 1 1 1 1 1 1 1 1 115 42T79010 Cover Timer Case 1 1 1 1 1 1 1 1 1 1 1 1 1 1 117...

Page 43: ... 42 10 3 Panel Assembly TRUSS HEAD TAPPING SCREW M4 x 16S TRUSS HEAD TAPPING SCREW M4 x 16S ...

Page 44: ...Panel Control 1 203 42T04262 Panel Control 1 203 42T04263 Panel Control 1 _ 204 42T68034 Timer Program 230 240V 1 1 1 1 1 1 _ 204 42T68035 Timer Program 220V 1 1 _ 204 42T68027 Timer Program 220V 1 1 1 1 _ 204 42T68037 Timer Program 110V 1 1 205 42T19004 Indicator Horizontality 1 1 1 1 1 1 1 1 1 1 1 1 1 1 206 42T19005 Cap Screw 2 2 2 2 2 2 2 2 2 2 2 2 206 42T19011 Cap Screw 2 2 AW 9500SER WT AW 95...

Page 45: ... 44 10 4 Body Assembly BIND TAPPING SCREW M5 x 20S BIND TAPPING SCREW M5 x 20S ...

Page 46: ... 306 42T18019 Cover Tub 1 1 1 1 1 1 1 1 1 1 1 1 1 1 307 42T40017 Hose Drain Inner 1 1 1 1 1 1 1 1 1 1 1 1 1 1 _ 308 42T50010 Pulsator 1 1 1 1 1 1 1 1 1 1 1 1 1 1 310 42T44030 Filter Lint 1 1 1 1 1 1 1 1 1 1 1 1 1 1 311 42T48002 Valve Drain 1 1 1 1 1 1 1 1 1 1 1 1 1 1 312 42T48003 Hose Nut 1 1 1 1 1 1 1 1 1 1 1 1 1 1 313 42T48004 Clamper Drain Hose 1 1 1 1 1 1 1 1 1 1 1 1 1 1 316 42T18013 Bolt Hex ...

Page 47: ... 46 10 5 Drive Assembly TAPPING SCREW M8 x 16S TAPPING SCREW M6 x 25S 6P TAPPING SCREW M8 x 25S ...

Page 48: ... 1 1 1 1 1 1 1 1 1 1 1 1 405 42T55004 Case Bearing 1 1 1 1 1 1 1 1 1 1 1 1 1 1 _ 406 42T51012 Shaft Spin Assy 1 1 1 1 1 1 1 1 1 1 1 1 1 1 407 42T51011 Shaft Spin 1 1 1 1 1 1 1 1 1 1 1 1 1 1 AW 9500SER WT AW 9500SER WB AW 9500SB WT AW 9500SB WB AW 9500SBB WT AW 9500SBB WB AW 9500SBJ WT AW 9500SBJ WB AW 9500SBK WT AW 9500SBK WB AW 9500SBX WT AW 9500SBX WB AW G9930S IL AW G1130S IB ...

Page 49: ... 48 10 6 Motor and Packaging Assembly ...

Page 50: ...1 1 1 603 42T99003 Cushion Inner 1 1 1 1 1 1 1 1 1 1 1 1 1 1 604 42T99002 Cushion Shoulder 1 1 1 1 1 1 1 1 1 1 1 1 1 1 606 42T93004 Sheet Poly 1 1 1 1 1 1 1 1 1 1 1 1 1 1 607 42T86264 Owner s Manual 1 1 607 42T86266 Owner s Manual 1 1 1 1 1 1 607 42T86267 Owner s Manual 1 1 1 1 1 1 607 42T86268 Owner s Manual 1 1 607 42T86269 Owner s Manual 1 1 607 42T86291 Owner s Manual 1 1 607 42T86292 Owner s ...

Page 51: ... 50 ...

Page 52: ...LAND CO LTD TOSHIBA CONSUMER PRODUCTS THAILAND CO LTD 144 1 MOO 5 BANGKADI INDUSTRIAL PARK TIVANON ROAD TAMBOL BANGKADI AMPHUR MUANG PATHUMTHANI 12000 THAILAND TEL 66 0 2501 1400 18 LINES EXT 2521 FAX W M 66 0 2501 1120 0 2501 1419 ...

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