Toshiba 46WX800U, Owner'S Manual, Page: 82 / 106

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Chapter 9: Troubleshooting
s pecific feat ur e o n a n othe r device, us e the r emote
co n t r ol that came with the device (
-
p. 94–99).
• If the TV s till doe s n ot act a s expected, us e the Re s et
Facto r y Defa u lt s p r oced ur e (
-
p. 49).
Channel tuning problems
•
E nsur e the r emote co n t r ol i s s et to the co rr ect device
mode (
-
p. 91).
• The Auto Tuning feat ur e may have e r a s ed the cha nn el
f r om memo r y. Add the cha nn el to the cha nn el memo r y
(
-
p. 29).
• The Lock feat ur e may have blocked the cha nn el. U n block
the cha nn el (
-
p. 42).
• If yo u ca nn ot t un e digital cha nn el s , check the a n te nn a
co n fig ur atio n (
-
p. 29). If the p r oblem pe rs i s t s , clea r
all cha nn el s f r om the cha nn el li s t a n d r ep r og r am
cha nn el s i n to memo r y (
-
p. 29). If the p r oblem
pe rs i s t s , us e the Re s et Facto r y Defa u lt s p r oced ur e (
-
p. 49). See “TV s top s r e s po n di n g to co n t r ol s ” a n d
“Othe r p r oblem s ” (
-
p. 81).
Closed caption problems
•
If the p r og r am o r video yo u s elected i s n ot clo s ed-
captio n ed, n o captio ns appea r .
• If text i s n ot available, a black r ecta n gle may appea r .
If thi s happe ns , t urn off the clo s ed-captio n feat ur e
(
-
p. 38).
• A clo s ed-captio n s ig n al may n ot di s play co rr ectly un de r
the s e ci r c u m s ta n ce s : a) the videotape i s d u bbed; b) the
s ig n al r eceptio n i s weak; o r c) the s ig n al r eceptio n i s
n o ns ta n da r d (
-
p. 38).
Rating blocking (V-Chip) problems
• If yo u fo r get yo ur PIN code: While the PIN code e n te r i n g
s c r ee n i s di s played, p r e ss 4 time s withi n 5 s eco n d s .
The old PIN code clea rs (
-
p. 39).
•
The V-Chip feat ur e i s available fo r the U.S. V-Chip
s y s tem o n ly (
-
p. 40).
No REGZA-LINK operation
• The REGZA-LINK feat ur e i s available fo r To s hiba REGZA-
LINK compatible device s .
• E nsur e HDMI cable s with the HDMI Logo ( )
a r e us ed.
• Whe n the co nn ected REGZA-LINK device doe s n ot wo r k
co rr ectly afte r yo u cha n ged the device’ s s etti n g s , t urn off
yo ur TV a n d un pl u g the powe r co r d, the n pl u g a n d t urn
o n agai n .
• If s eve r al device s a r e co nn ected, the REGZA-LINK
feat ur e may n ot ope r ate p r ope r ly.
•
Read the i ns t ru ctio n ma nu al f urn i s hed with the
co nn ected REGZA-LINK device.
HDMI problems
For HDMI cables
• E nsur e HDMI cable s with the HDMI Logo ( )
a r e us ed (
-
p. 15).
For Legacy HDMI sources
• Some legacy HDMI s o ur ce s may n ot wo r k p r ope r ly with
the late s t HDMI TV p r od u ct s d u e to n ew s ta n da r d. T urn
off the s e HDMI s etti n g s (Co n te n t Type a n d
INSTAPORT™) (
-
p. 45).
Network problems
Cannot connect to the Internet
• Check the modem a n d it s i n comi n g cable/telepho n e
co nn ectio ns (
-
p. 23).
• Co n fi r m yo ur modem’ s ope r atio n .
• E nsur e yo ur IP add r e ss i s s et u p co rr ectly.
No network connection
•
If us i n g a wi r ed n etwo r k co nn ectio n , check to e nsur e the
LAN cable s a r e co nn ected p r ope r ly (
-
p. 23).
•
E nsur e the modem a n d r o u te r powe r co r d s a r e pl u gged
i n a n d the device s a r e ope r ati n g p r ope r ly.
• E nsur e yo ur IP add r e ss i s s et u p co rr ectly. See Sectio n
(
-
“Setti n g u p the Netwo r k”).
• Check to e nsur e p r ope r ope r atio n of othe r n etwo r k
co nn ected device s .
Network Setup fails (Auto)
•
Check to e nsur e the LAN cable s a r e co nn ected p r ope r ly
(
-
p. 23).
• DHCP i s n ot e n abled o n the r o u te r , o r n o r o u te r i s
p r e s e n t. Refe r to yo ur r o u te r ’ s doc u me n tatio n fo r
i ns t ru ctio ns o n e n abli n g DHCP. If yo u do n ot have a
r o u te r , yo u m us t ma nu ally s et u p the IP add r e ss .
• I n te rn et s e r vice i s n ot available. Check yo ur cable/DSL
modem o r co n tact yo ur ISP fo r I n te rn et s e r vice i ssu e s .
Network Setup fails (Manual)
•
E nsur e the TV IP add r e ss i s n ot the s ame a s a n y othe r
device o n the n etwo r k.
Example: IP add r e ss 192.168.0.100 a n d IP add r e ss
192.168.0.101 a r e diffe r e n t add r e ss e s o n the s ame
n etwo r k.
• Make sur e the TV IP add r e ss i s o n the s ame su b n et a s
the n etwo r ked PC.
Example of p r ope r s et u p: The PC ha s IP add r e ss
192.168.0.100 with S u b n et ma s k 255.255.255.0, the TV
ha s IP add r e ss 192.168.0.101 with S u b n et ma s k
255.255.255.0; both a r e o n s ame su b n et.
Example of imp r ope r s et u p: The PC ha s IP add r e ss
192.168.1.100 with S u b n et ma s k 255.255.255.0, the TV
ha s IP add r e ss 192.168.0.101 with S u b n et ma s k
255.255.253.0; they a r e o n diffe r e n t su b- n et s .
Unstable network connection
• Whe n us i n g a wi r ed home- n etwo r k co nn ectio n , un pl u g
the LAN cable s , a n d the n r eco nn ect them.
• Whe n us i n g a wi r ele ss home- n etwo r k co nn ectio n :
– Remove AC powe r f r om the r o u te r a n d the televi s io n
fo r 30 s eco n d s .
• Reco nn ect AC powe r to the r o u te r .
• Reco nn ect AC powe r to the televi s io n a n d powe r it
ON. Afte r 2 mi nu te s , check co nn ectio n s tability.
– Co nn ect with LAN cable s , if po ss ible, a n d check
co nn ectio n s tability.
– Repeat the wi r ele ss n etwo r k s et u p p r oced ur e a n d
check co nn ectio n s tability.
The DMS name is not displayed
• The LAN cable s , if us ed, a r e n ot co nn ected p r ope r ly (
-
p. 23).
• The WLAN, if us ed, i s n ot co n fig ur ed p r ope r ly.
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