Troubleshooting
GR-5 Operator’s Manual
6-10
Phone
To contact Topcon Customer Support by phone, call:
• 1-800-4-Topcon or 1-800-476-5542
• 1-866-4-Topcon or 1-866-486-7266
To contact Topcon Customer Support via email, use one of the
following electronic mail addresses (Table 6-1).
When e-mailing Topcon customer support, provide the following
information for better, faster service:
1. The receiver model and configuration settings.
In TRU, click
Help
About
and click
Save to file
. Enter a name
for the file and save it to the computer. Attach this file to the e-
mail.
2. The system/hardware specifications for the computer running
TRU; such as, operating system and version, memory and storage
capacity, processor speed, and so forth.
3. The symptoms and/or error codes/messages that precede and
follow the problem.
Table 6-1. Technical Support Email
For Questions Related To...
Use...
Hardware (receivers, antennas, firmware)
GNSS
OAF
RTK
TRU/PC-CDU
If in doubt...
TIP
For quick and effective support, provide a detailed
description of the problem.
Summary of Contents for GR-5
Page 1: ... PERATORlS ANUAL ...
Page 2: ......
Page 4: ...ECO 4074 ...
Page 9: ...Table of Contents P N 7010 1004 v WEEE Directive C 2 Appendix D Warranty Terms D 1 Index ...
Page 10: ...Table of Contents GR 5 Operator s Manual Notes vi ...
Page 16: ...Preface GR 5 Operator s Manual Notes xii ...
Page 18: ...Introduction GR 5 Operator s Manual 1 2 Figure 1 1 GR 5 Receiver ...
Page 44: ...Introduction GR 5 Operator s Manual Notes 1 28 ...
Page 99: ...Configuring the Receiver Using TRU P N 7010 1004 3 27 Figure 3 24 Add New Message ...
Page 121: ...MINTER Configuration P N 7010 1004 3 49 Figure 3 42 MINTER Tab ...
Page 122: ...GR 5 Configuration GR 5 Operator s Manual 3 50 ...
Page 170: ...Troubleshooting GR 5 Operator s Manual Notes 6 12 ...
Page 188: ...GR 5 Operator s Manual Notes A 18 ...
Page 192: ...GR 5 Operator s Manual Notes B 4 ...
Page 196: ...GR 5 Operator s Manual Notes D 2 ...
Page 201: ......
