23
8.
POOR PRINT OUT (white voids in print out)
a. Clean print head. Consult “
Thermal Print Head
” section. For Lemur-R see “
Thermal Print Head
”
b. Replace thermal head.
c. Contact your system provider or
BOCA
for further assistance.
9.
NO PRINT OUT
a. Try a different stack of ticket stock.
b. Check head cable for electrical connection at both sides of print head.
c. Check to make sure head cable is plugged in properly into the thermal head.
Consult “
Thermal Print
Head
” section
d. Replace the thermal head.
e. Contact your system provider or
BOCA
for further assistance.
10.
PRINTER SKIPS TICKETS WHILE PRINTING
a. Check position and quality of black mark on the ticket stock.
b. If using the paper guide then make sure the slider bar is properly adjusted for the width stock being used.
Consult “
5.1 Ticket Width Adjustment
” section.
c. Clean off SQ optical sensors (see see
8.1.1 SQ Opitical Sensors
) with air.
d
. Check that the platen is clean. Consult “
8.1.3 Platen (Rubber Driver Roller
)
” section.
e. Contact your system provider or
BOCA
for further assistance.
11.
PRINTER SKIPS TICKETS AND DIES
a. See # 10.
12.
TICKET JAM ENTERING THE CUTTER AREA
a. Make sure the entrance to the cutter area is not blocked.
b If using the paper guide then make sure the slider bar is properly adjusted for the width stock being used.
Consult “
5.1 Ticket Width Adjustment
” section.
c. Contact your system provider or
BOCA
for further assistance.
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