Appendix
35
Service
You have purchased a modern product from TIPTEL AG, which was developed and
manufactured in Ratingen near Düsseldorf. Our state-of-the-art manufacturing
ensures consistently high quality. This is demonstrated by our DIN EN ISO 9001
certification.
If, however, problems do occur or you have questions on operating the device,
please contact your dealer. Within the guarantee period he/she is your contact.
TIPTEL AG has set up a special number for technical support for specialist dealers so
that you can obtain qualified advice from them.
If your dealer cannot help you, you can also contact TIPTEL AG directly. Initial
information is available at our Internet site mentioned below in the “Support” heading
under “FAQ – Frequently asked questions”. Furthermore, you can reach the
experienced staff in our Technical Support department by email, fax or telephone at
the times indicated:
In Germany
In Austria
In Switzerland
www.tiptel.de
[email protected]
www.tiptel.at
www.tiptel-online.ch
[email protected]
08.00 a.m. to 6.00 p.m.(Mon-Fri)
8.00 a.m. to 5.00 p.m. (Mon-
Thur),
Fri to 2 p.m.
08.00 to 17.00 h (Mon-Fri)
Telephone 0 18 05 - 84 78 35 *
Vanity Tel. 0 18 05 - TIPTEL *
Fax
0 18 05 - 84 78 49 *
* 0.12 per minute
Telephone 01 / 6167871
Fax
01 / 616 78 71 - 22
Telephone 01 / 884 01 80
Fax
01 / 843 13 23
Please refer to your network operator if you have questions on your telephone
connection or DSL connection.
Care advice
The tiptel 40 VoIP requires no maintenance. Clean the housing surface only with a
soft, slightly damp or antistatic cloth. Never use a dry cloth (electrostatic charges
may result in malfunctions in the electronics). Please do not use chemicals or
abrasive cleaners.
