Appendix
36
Guarantee
Your contact for services arising from guarantee obligations is the specialist dealer
where you bought the device.
TIPTEL AG will grant a guarantee for the material and manufacture of the tiptel 40
VoIP/ISDN gateway for 2 years from the date of handover.
Initially, the purchaser shall have only the right of subsequent performance.
Subsequent performance entails either repair or the supply of an alternative product.
Exchanged devices or parts shall become the property of the specialist dealer.
If subsequent performance is unsuccessful the purchaser can request either a
reduction in the purchase price or withdrawal from the contract.
The purchaser must notify the dealer of any defects found without undue delay. Proof
of the guarantee entitlement shall be furnished by standard proof of purchase
(receipt or invoice).
The guarantee entitlement shall expire if the purchaser or an unauthorized third party
interferes with the device. Damage caused by inappropriate handling, operation,
storage, force majeure or other external influences shall not be covered by the
guarantee.
The guarantee shall not cover any consumables (e.g. batteries) or defects that only
slightly impair the value of serviceability.
Claims for damage caused by transport shall be asserted to the shipping company.
Notes on processing:
In principle, repairs are completed only by the TIPTEL Service Department. With our
48-hour repair service you will usually receive a repaired device or a replacement
after 2 working days plus the usual delivery period. If the device is repaired during
the guarantee period, the guarantee shall not be extended for the replaced parts or
for the device. This guarantee is not transferable and shall expire if the device is sold
to another party. It shall also expire if anyone other than TIPTEL Service staff
interferes with the equipment or if the serial number on the equipment is removed or
rendered illegible. The device is marked with a guarantee seal. Please take care to
ensure that this is not damaged because your guarantee will also expire if it is.
The general terms of business of TIPTEL AG, which form an integral part of the
contractual agreement with your dealer, also apply. In the case of a complaint, the
faulty product is to be sent to TIPTEL with a description of the fault and proof of
