Annex
67
Warranty
Your contact for services included among the warranty obligations is the specialist
dealer from whom you bought the device.
Tiptel.com GmbH Business Solutions will grant a warranty of 2 years from the date of
handover for the material and for the manufacturing of the telephone system.
Initially, the purchaser shall have only the right to subsequent performance.
Subsequent performance entails either repair or the providing of an alternative
product. Exchanged devices or parts shall become the property of the specialist
dealer.
If subsequent performance is unsuccessful, the purchaser can request either a
reduction in the purchase price or withdrawal from the contract.
The purchaser must notify the dealer of any defects without delay. Proof of the claim
to warranty shall be furnished by standard proof of purchase (till receipt or invoice).
The claim to warranty shall expire if the purchaser or an unauthorised third party
tampers with the device. Damage caused by improper handling, operation, storage
or by force majeure or other external influences shall not be covered by the warranty.
The warranty shall not cover any consumables (e.g. batteries) or defects that only
slightly impair the value of serviceability.
Claims for damage caused by transport shall be asserted to the shipping company.
Notes on processing:
Repairs will only be carried out by Tiptel.com Service. With our 48 hour repair service
you will usually receive a repaired device or a replacement within 2 working days
plus the usual delivery period. If the device is repaired during the warranty period, the
warranty is not extended for the replaced parts or for the device. This warranty is not
transferable and shall expire if the device is sold to another party. It shall also expire if
anyone other than Tiptel.com Service staff tamper with the equipment or if the serial
number on the device is removed or rendered illegible. The device is marked with a
warranty seal. Please take care to ensure that this is not damaged. Otherwise this will
also render your warranty claim void.
The general terms of business of Tiptel.com GmbH Business Solutions, which form
an integral part of the contractual agreement with your dealer, also apply. In the case
of a complaint, the defective product is to be sent to Tiptel.com with a description of
the fault and proof of purchase. For warranty-related matters, please contact your
specialist dealer or send the equipment to the following address:
