THOMSON TH-2500 User Manual Download Page 65

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10-1

Chapter

Troubleshooting

10. Troubleshooting .

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10.1. Clearing Jammed Paper .

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10.1.1. Paper Jam in the Feed Port .

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10.2. Common Troubleshooting .

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10.2.1. Common Trouble .

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10.2.2. Image Defects .

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Summary of Contents for TH-2500

Page 1: ...User Guide TH 2500 Laser Printer with wireless connectivity MONOCHROME...

Page 2: ...rs and they are referred for instructions only Copyright The copyright of this User Guide is owned by Group SFIT SAS It is prohibited to copy translate modify and transmit this User Guide by any means...

Page 3: ...Class 1 laser products under CFR standard The printer The following label is attached to the laser components inside the printer Safety Warning Please note the following safety warnings before using...

Page 4: ...ervice personnel for maintenance Liquid has been spilled into the equipment The equipment has been exposed to rain or water The equipment falls or the cover is damaged Signi cant changes in the equipm...

Page 5: ...e Statement This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled environments This equipment should be installed and operated with a minimum distance of 20c...

Page 6: ...rinting 6 2 3 Driver installation and uninstallation 3 2 3 1 Driver installation based on Windows system 3 2 3 1 1 Installation via USB connection 3 2 3 1 2 One key wireless network installation 3 2 3...

Page 7: ...Speci cation 11 2 11 1 1 Speci cation Overview 11 2 11 1 2 Printing Speci cation 11 3 11 2 P2600 Series Speci cation 11 4 11 2 1 Speci cation Overview 11 4 11 2 2 Printing Speci cation 11 5 7 Print 7...

Page 8: ...1 Chapter 1 1 Before Using the Printer 1 Before Using the Printer 2 1 1 Packing List 2 1 2 Components of the Printer 3 1 3 Laser Toner Cartridge 4...

Page 9: ...e make sure that the following parts are included in the carton Quantity Printer 1 Laser Toner Cartridge 1 USB Interface Cable 1 Power Cord 1 CD ROM 1 Quick Setup Guide 1 Thomson Warranty 1 Note The T...

Page 10: ...Automatic Feed Guide 6 Feeder Tray Paper Stop 7 Automatic Feeder Tray Manual Feeder Tray 8 Automatic Feeder Tray 9 Feeder Tray Rear View Serial No 1 Network Interface Network Interface 2 USB Interface...

Page 11: ...based on ISO IEC 19752 standard Laser Toner Cartridge with High Capacity N A About 2300 Pages The above data is based on ISO IEC 19752 standard Note The model is subject to increase without notice Con...

Page 12: ...Print Media 2 Paper and Print Media 2 2 2 2 Special Paper 3 2 3 Loading Paper 4 2 3 1 Loading into the Automatic Feeder Tray 4 2 3 2 Loading into the Manual Feeder Tray 5 2 4 Nonprinting Area 7 2 5 Gu...

Page 13: ...t in this User Guide may result in poor print quality increased paper jam and excessive wear of the printer Properties such as weight composition texture and humidity are important factors affecting t...

Page 14: ...or coated linings Use envelopes with self adhesive stickers or other synthetic materials Transparency Use only transparencies approved for use in laser printers Use transparent print media that is not...

Page 15: ...eder tray b Slide the automatic feed guides to match both sides of the paper c Raise the output tray to avoid the paper from slipping and falling d Load the paper into the automatic feeder tray with t...

Page 16: ...ing out and then adjust the 2 3 2 Loading into the Manual Feeder Tray up Before loading paper please unfold the stacked paper to avoid a paper jam or feed error and then load the paper into the tray p...

Page 17: ...s to continue printing Note When loading paper into the manual feeder tray the printer will automatically enable the manual feed mode Load the paper into the manual feeder tray with the print side up...

Page 18: ...Size Top and Bottom Margins A Left and Right Margins B Printing A4 5 mm 0 197 inch 5 mm 0 197 inch Letter 5 mm 0 197 inch 5 mm 0 197 inch 2 5 Guidelines for Paper Use Paper or manuscript with rough t...

Page 19: ...ork installation 3 2 3 1 3 Installation via wired network connection 3 3 3 1 4 Installation by wireless network connection mode 3 4 3 1 5 Driver uninstallation 3 8 3 2 Driver installation based on Mac...

Page 20: ...of computer and operate Autorun exe installation program 3 Read and agree to the licensing agreement select installation language and printer model select USB Connection and then click Install 4 The...

Page 21: ...tion 1 Turn the power of printer and computer on 2 Connect the computer to wired network 3 Connect network cable to the network interface of printer to make sure the printer is connected to computer n...

Page 22: ...nt the NetConf Pg and view IP Address and Host name 8 The system starts to install driver and it may take several minutes closed automatically in about 3s 3 1 4 Installation by wireless network connec...

Page 23: ...te the printer s wireless network on the wireless setup window popped out and operate according to the prompts to set up the printer to wireless network please refer to Chapter 5 1 1 for setup method...

Page 24: ...3 6 closed automatically in about 3s 3 1 4 2 Wi Fi hotspot mode installation Note...

Page 25: ...h to search again If you want to install printer driver in the name of host please tick the Printer Name you need to connect and Install the printer from the list with a hostname If IP address or host...

Page 26: ...iver installation based on Mac system printer If you are going to print in AirPrint mode there is no need to install a driver and you just need to add a printer directly When you are installing a driv...

Page 27: ...censing agreement 6 Click Install 7 Input computer password and click Install Software 8 Click Continue Installation on the prompt window popping out If using a USB cable to connect a computer with a...

Page 28: ...inter to computer with USB cable and then turn power on 2 Enter the System Preferences Printers Scanners of computer 3 Click button to select Add Printer or Scanner 4 Select printer and then select th...

Page 29: ...3 11 11 out Note for connection method When using Wi Fi hotspot mode wireless client is directly connected with wireless network enabled printer Refer to Chapter 5 2 for how to make connection...

Page 30: ...Wired Network Settings For wired network printer models 2 4 1 Set IP Address 2 4 2 Install the Printer to Network 3 4 3 Setting Network Products 4 4 3 1 View or Change Network Settings 4 4 3 2 Set or...

Page 31: ...o open the embedded Web server 1 Click Settings in the navigation bar to open the Settings page 2 Select Network Settings IPV4 Settings 3 Set IP Address Assignment Mode Manual IP Address and Subnet Ma...

Page 32: ...the installation Note When the installer prompts you to select a printer you can select the appropriate printer name from the Detected Printer If the printer name does not appear in the Detected Prin...

Page 33: ...ick Settings tab to obtain network information Change the settings as needed 4 3 2 Set or Change Web Server Login Password Use the embedded Web server to set a network password or change the existing...

Page 34: ...asic structure mode 5 2 5 1 1 Wireless network setup tools 5 2 5 1 2 Wi Fi Protected Setup WPS setup 5 7 5 1 3 How to disable the Wi Fi network connected 5 7 5 2 Wi Fi hotspot mode 5 8 5 2 1 Prelimina...

Page 35: ...wireless computer is directly connected to the wireless device 5 1 Basic structure mode You can connect a computer to your printer via access point wireless router as the medium Access point wireless...

Page 36: ...ol 2 Mac system click Go Applications Thomson Utilities Wireless Network Tool on the computer Finder menu bar used for installation in the following interface Click Next 2 1 The computer has been conn...

Page 37: ...ey by using WEP Wired Equivalent Privacy WEP key is applicable to 64 digit and 128 digit encrypted network and can contain numbers and letters at the same time 3 WPA WPA2 it is the pre shared key PSK...

Page 38: ...access point wireless router please click Print Wireless Network Information Page to view the SSID of the needed access point wireless router please install the drive again Please select wireless netw...

Page 39: ...if the printer is successfully connected according to the status of Wi Fi indicator Note If the printer cannot be used normally after wireless network setup is finished please install the drive again...

Page 40: ...2min and then release it 5 When the access point wireless router and printer start to connect the blue Wi Fi indicator of printer starts to blink The blue Wi Fi indicator of printer will be normally...

Page 41: ...SSID cannot be found when network is connected please check the SSID of access point and try to connect again wireless network of printer again 3 Connection failure is correct is away from the printer...

Page 42: ...e searched the communication might be off and then try to search the printer again Inspect if the I address assignment of printer is correct You can inspect IP address by printing the network setup in...

Page 43: ...Mobile Print 6 Thomson Mobile Print 2 6 1 What s Thomson Mobile Print 2 6 2 Download Thomson Mobile Print 2 6 3 Supported Mobile Operating System 2 6 4 How to use mobile devices for the mobile printin...

Page 44: ...e printer 2 Turn on the Wi Fi on your mobile device and connect to the Thomson printer Wi Fi hotspot for example it should read Thomson AP XXXXXX Note If several Thomson Wi Fi printers are avaiable at...

Page 45: ...elect the Printer number of copies and the paper size and click Print and you are done Note Mobile printing App installation you have several options QR code Google Play Store Thomson website Scan the...

Page 46: ...Print APP in Android mobile device and select Printer connection type in the following interface 5 Enter Printer connection type interface select QR code quick connection and scan the 6 Mobile device...

Page 47: ...7 1 7 Chapter Print 7 Print 2 7 1 Print Function 2 7 2 Opening Help Document 3 7 3 Manual Duplex 4 7 4 Cancel Print Job 7...

Page 48: ...llate 3 2 1 3 2 1 Reverse Print 1 1 2 2 3 3 N in 1 1 2 1 2 Poster Print for Windows system only A Zoom Print 1 Custom Size 1 The print function can be achieved through the settings of various properti...

Page 49: ...nd click Help button to view the specific function explanation For information about how to open the help document see Section 7 2 7 2 Opening Help Document You can open the Printing Preferences and c...

Page 50: ...ray If the manual duplex function causes a paper jam see Section 10 1 for handling it Note For loading paper see Section 2 2 For the type of media that can be printed with the automatic feeder tray se...

Page 51: ...7 5 b Select Thomson printer Click Preferences to set up for printing c Check Manual Duplex in the Basic tab and click OK after completing the settings...

Page 52: ...ex then the following prompt window will models Note It is recommended to raise the output tray to prevent the paper from sliding out of it If you choose not to raise the output tray we recommend that...

Page 53: ...o on printing the other side g You can click Close button to close this prompt window and it will not appear until the next Manual Duplex job comes in 7 4 Cancel Print Job Press and hold the Cancel Co...

Page 54: ...8 1 8 Chapter Control Panel 8 Control Panel 2 8 1 Control Panel Overview for TH 2500 Series 2 8 1 1 Functions of Buttons on the Control Panel 2 8 1 2 Function of LED Indicators on the Control Panel 3...

Page 55: ...nection and meanwhile press the WPS button on the wireless router within 2 minutes stop WPS connection if Wi Fi connection cannot be established within 2 minutes If there is Wi Fi connection while no...

Page 56: ...Fi connection no paper error sleep mode LED1 off 2 Searching Wi Fi no indication of paper error LED1 with green light flashing slowly N A 3 Connecting Wi Fi no indication of paper error LED1 with gre...

Page 57: ...er LED2 with green light flashing slowly 2 The printer is ready LED2 with green light staying on 3 Sleep LED2 with green light on and flashing slowly 4 Printing Multi colored LED2 with green light fla...

Page 58: ...ies communication error opened cover etc LED1 off LED2 with red light staying on 6 Paper jam a job is cancelled via the panel LED1 off LED2 with green light flashing quickly 7 Paper shortage in printi...

Page 59: ...e 9 Routine Maintenance 2 9 1 Cleaning the Printer 2 9 2 Maintenance of Laser Toner Cartridge 4 9 2 1 Use and Maintenance of Laser Toner Cartridge 4 9 2 2 Service Life of Laser Toner Cartridge 4 9 2 3...

Page 60: ...e clean the printer in accordance with the following steps 1 Turn off the main power switch and unplug the power cord and USB cable 2 Use a soft cloth to wipe the outside of the printer clean Note Ple...

Page 61: ...nside of the printer by using a dry and lint free cloth to gently wipe the shaded Note When removing the laser toner cartridge put the cartridge in a protective bag or wrap it with thick paper to avoi...

Page 62: ...refill the laser toner cartridge without authorization Otherwise the resulting damage is not included in the printer warranty Please store the laser toner cartridge under a cool and dry environment T...

Page 63: ...pay attention to the following The laser toner cartridge surface may contain toner Please remove it carefully to avoid spilling Put the removed laser toner cartridge on a piece of paper to avoid the t...

Page 64: ...inter along the guides 4 Close the upper cover tightly Note Check whether there is any seal on it before installing the laser toner cartridge into the printer if there is any please tear off the seal...

Page 65: ...10 1 10 Chapter Troubleshooting 10 Troubleshooting 2 10 1 Clearing Jammed Paper 2 10 1 1 Paper Jam in the Feed Port 3 10 2 Common Troubleshooting 6 10 2 1 Common Trouble 6 10 2 2 Image Defects 8...

Page 66: ...n the printer and the computer The correct printer driver is selected and installed properly 10 1 Clearing Jammed Paper Note Remove the jammed paper in accordance with the following steps close the up...

Page 67: ...If the paper does not move while being pulled or there is no paper in this area please check the inside of the printer 1 Open the upper cover TH 2600 If the output bin is open please close it first G...

Page 68: ...ease the pressure of compression spring 3 Pull the jammed paper out of the fuser unit If no jammed paper is found please go to the next step 4 Remove the laser toner cartridge along the guides TH 2500...

Page 69: ...TH 2600 TH 2600 6 After removing the jammed paper insert the laser toner cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted 7 Put the...

Page 70: ...er pillar Problems in Handling Paper Paper feed failure The print media is loaded incorrectly The print media is beyond the The feed roller is dirty Please correctly load the print media If you use sp...

Page 71: ...n abnormality in this case but still you can use newly unpacked paper to avoid generation of vapor Also keep your paper from the damp Power off the printer and unplug the power cord when there is a sm...

Page 72: ...t media that does not the media is damp or too rough The feed channel is dirty The internal part of the laser toner cartridge is damaged inside the printer is dirty Please use the print media Clean th...

Page 73: ...ervice to repair and replace the fuser component Skewed pages The print media is loaded incorrectly The feed channel of the printer is dirty Ensure correct loading of the print media Clean the feed ch...

Page 74: ...per The print media that does not the media is damp or too rough The inside of the printer is dirty The laser toner cartridge is damaged The internal part of the printer is damaged Please use the prin...

Page 75: ...TH 2500 TH 2600 11 1 11 Chapter 2 2 2 3 11 2 4 4 5...

Page 76: ...plate on the back of the printer Please strictly use the power supply Networked standby power consumption 3 0W Communication interface Hi Speed USB 2 0 Wi Fi 802 11b g n Operation environment Best pri...

Page 77: ...put Capacity Standard Tray 150 pieces 80g m Paper Output Capacity Print side down 100 pieces 80g m Print Media Media Type paper label paper envelope Media size A4 A5 JIS B5 IS0 B5 A6 Letter Legal Exec...

Page 78: ...mmunication interface Hi Speed USB 2 0 Wi Fi 802 11b g n 100Base Tx Ethernet Operation environment Best print quality 10 32 C Humidity range for operation 20 80 RH Product Size W D H 380 261 236mm Wei...

Page 79: ...Tray 150 pieces 80g m Multipurpose Tray 1 piece 60 163g m Paper Output Capacity Print side down 100 pieces 80g m Print Media Media Type paper label paper envelope Media size A4 A5 JIS B5 IS0 B5 A6 Le...

Page 80: ...User Guide TH 2500 Laser Printer with wireless connectivity MONOCHROME...

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